New MBA-BF (512) · 2019. 6. 14. · India. NRB (2015) Unified Directives NRB Act 2002 BAFIA, 2063...
Transcript of New MBA-BF (512) · 2019. 6. 14. · India. NRB (2015) Unified Directives NRB Act 2002 BAFIA, 2063...
MBA-BF (512)
BUSINESS RESEARCH METHODS
Credit Hours: 2 LH: 32
Course Objectives
The objective of this course is to develop the research skills of the students in investigating into
the business problems with a view to arriving at objective findings and conclusions and
interpreting the results of their investigation in the form of systematic reports. The course will
enable students to consider the complexity of the research issues, explore the available literature
and apply concepts to real business scenarios.
Course Description
This course will equip students with a framework for understanding and analyzing the nature of
Research/Business Research and its applicability in real life situation of business world. The
major areas covered under the study are Basics of Research, Problem Identification, Research
Designs, Measurement and scaling, Data Collection procedures and analysis followed by writing
a research Proposal and Research Reports.
Learning Outcomes
Students who successfully complete this paper in MBA-BF will be able to:
explore the foundation of research.
enhance their' capacity to analyze the research problem.
describe about the different types of research designs and their application.
apply the concept of qualitative and quantitative approach of research with measurement
and scaling techniques.
conceptualize with different types of data collection and sampling methods with their
practical use.
use techniques of data collection and analysis for their research problem.
enhance their capabilities to understand the types and format of proposal, research report
and writing of research paper.
Unit I 3 LH
Basics of Research
Meaning, Objectives, Concept of theory, empiricism, deductive and inductive theory.
Characteristics of scientific method , Concept, Construct, Definition, Variables; Research
Process, Nature and Scope of Business Research, Type of Business Research.
Unit II 3 LH
Problem Identification & Formulation
Identification of Research problem, Research objective Research Question, Literature
Review: Process, Theoretical Framework, Citation and References'(APA) ; Hypothesis ,
Qualities of a good Hypothesis , Testing of hypothesis, Type I and Type II errors
Unit III 3 LH
Research Design
Concept and Importance in Research design, Features of a good research design , Exploratory
Research Design: concept, types and uses; Descriptive Research Designs : concept, types and
uses; Experimental Design: Causal relationships, Concept of Independent & Dependent
variables, concomitant variable, extraneous variable, Treatment, Control group.
Unit IV 5 LH
Measurement and scaling
Measurement: Concept of measurement, Problems of measurement in management research,
Validity and Reliability; Levels of measurement – Nominal, Ordinal, Interval, Ratio; Attitude
Scaling Techniques: Concept of Scale , Rating Scales viz. Likert Scales, Semantic Differential
Scales, Constant Sum Scales, Graphic Rating Scales, Ranking Scales, Paired Comparison &
Forced Ranking.
Unit V 8 LH
Data Collection
Secondary Data , Definition, Sources, Characteristics; Primary Data , Definition, Advantages and
disadvantages over secondary data, Tools of Primary Data Collection, Observation method,
Questionnaire Construction, Personal Interviews, Telephonic Interview, Mail Survey, Email-
Internet survey. Sampling: Concepts of Statistical Population, Sample, Sampling Frame,
Sampling Error, Sample Size, Non Response; Characteristics of a good sample; Probability
Sampling, Simple Random Sampling, Systematic Sampling, Stratified Random Sampling,
Cluster Sampling & Multi-stage sampling; Non Probability Sample , Judgment, Convenience,
Quota & Snowball methods; Determining size of the sample , Practical considerations in
sampling and sample size.
Unit VI 8 LH
Data Analysis
Data Preparation: Editing, Coding, transformation of data, Basic data analysis, Univariate
analysis (frequency tables, bar charts, pie charts, percentages), Bivariate analysis , Cross
tabulations ,Test of Significance: Small sample tests : t and F tests, Large sample test
: Z test, Chi‐ Square tests : Goodness of fit and Independence of
Attributes; Non‐parametric tests : Sign test, Wilcoxon signed rank test, Run test,
Man‐ Whitney U test, Kruskal Wallis H-test; Analysis of Variance : One way and
two‐way Classifications, Cluster and Factor analysis (Concept only)
Unit VII 2 LH
Report and Research Paper Writing
Proposal: Types and Contents; Type of research reports, Structure of Research report,
Report writing and Presentation; Layout of a Research Paper, Paper writing and Presentation-
Using of SPSS wherever concerned
Suggested Readings
Business Research Methods - Donald Cooper & Pamela Schindler, TMGH.
Foundation of Behaviour Research- Kerlinger, F.N., Surjeet Publication, New Delhi.
Business Research Methods- Zikmund,W.G., Thomson South-Western, New York: The Dryden
Press.
Social Science Research and Thesis Writing- Pant, P.R., Buddha Academic Enterprises,
Kathmandau.
Business Research Methods – Alan Bryman & Emma Bell, Oxford University Press.
Research Methodology for Management with SPSS, Majhi & Khatua, HPH
Research Methodology - C.R.Kothari.
MBA-BF (515)
COMMERCIAL BANKING OPERATIONS AND REGULATIONS
Credit Hours 3 LH 48
Course Objectives
The course provides an overview of the operating functions and overall theoretical knowledge
required to manage commercial banking activities efficiently and to equip the students with
necessary foundation to prepare financial statement , mitigate different types of ever changing
risks, manage liquidity and reserve, deposit mobilization, assets and liabilities, capital
requirement, agency functions and electronic banking. The course also aims to familiarize
students with the banking regulations for commercial banks in Nepal.
Course Description
This course provides an overview of the functioning and managing bankingactivities,
riskmanagement for changing interest rates, liquidity and reserve management, managing and
pricing deposits, managing assets and liabilities, the management of capital, lending policies and
procedures, agency functions and electronic banking, field work and seminar on real estate and
consumers loans provided by commercial banks in Nepal.
Learning Outcomes
The student who successfully completes this paper will be able to:
impart the overall theoretical knowledge required to manage commercial bank efficiently
at operating level in general.
manage risk and liquidity, cash operations , assets and liabilities;
follow banking regulations and deregulations;
apply knowledge of Nepalese banking operations ideas in practical field.
Unit I LH 4
Overview of banking system of Nepal
Origin and necessity of bank and financial institutions, an overview of Nepalesefinancial system,
Role of banking institutions for socio-economic development
Unit II LH4
International Banking
International Relationship, International saving and Investment, International mortgage, Islamic
Banking, Foreign exchange and Payment Systems
Unit III LH 10
Deposit mobilizations functions in commercial bank
Meaning and nature of bank's deposit, Types of deposit: Current, saving, Fixed call,
Demand/notice Deposit product, Type and structure of charge, KYC, Card services: debit card,
credit card, prepaid card, Deposit marketing and customer care services, Types of credits,
lending policies and procedures, Security Valuation, Loan classification and provisioning, Non-
performing loan and performing loan
Unit IV LH 12
Managing risk and pricing deposits
Pricing deposit-related services: pricing deposits at cost plus profit margin, using marginal cost
to setinterest rates on deposits, and pricing based on the total customer relationship and
choosingdepository, and NRB directives regarding the deposit collection, mobilization and
pricing, management of capital: Capital and risk, Risk mitigation, types of capital in use,
calculation of capital requirement: Basel I, Basel II andBasel III, planning to meet capital needs
and NRB directives and practice of Nepalese commercialBanks, Assets and Liabilities
Management
Unit V LH 5
Agency Functions of Banks
Fund transfer, Remittance services, Utility payment services, Advisory services, standing order
from customer, Funded/non funded
Unit VI LH 4
E- Banking
Concept of e-banking, Internet banking, Brach less banking, Tele/mobile banking, ABBS, ATM.
Challenges from innovation
Unit VII LH 6
Bank Regulatory Environment
Regulatory framework, Reason for bank regulations, Power and functions of bank regulator,
Role of NRB in regulation, BAFIA,SEBON, Office of Company Registrar
Unit VIII LH 3
Project work and seminar on Real Estate, Consumer Loan and Financial Statements of
commercial banks
Suggested Readings:
Peter. S. R., Commercial Bank management, McGraw-Hill.
Mehrotra,S.J- New Dimensons of Bank Management, New Delhi: Skylark Publications.
Padmalatha,S. and Paul. J- Management of Banking and Financial Services
Dorling Kindersley.
Thapa R.B and Rawal, D., Principles and practices of Nepalese Banking, Buddha Academic
Enterprises,Kathmandu, Nepal
Commercial Bank Management, A Harper- International Student. London.
Padmalatha S.Justin Paul.,Management of Banking and Financial Services, DorlingKindersley,
India.
NRB (2015) Unified Directives
NRB Act 2002
BAFIA, 2063
MBA- BF (516)
ECONOMETRICS
Credit Hours- 3 LH: 48
General Objectives
Objective of the course is to introduce the students to basics of theory and application of
econometric methods. This course introduces modeling techniques by using econometric
methods and their applications in management discipline. Emphasis is on understanding and
interpreting relations among economic variables which have a direct impact on the way business
is conducted in the world market. The course would take hands-on approach to help students get
comfortable with working with dataset. The course would address the problems typically
encountered in conducting empirical econometric research, in evaluating results and testing
hypotheses in making predictions.
UNIT I 15 LH
The Basic Regression Model
Meaning of Econometrics and Regression Analysis, The Estimated Regression Equation, A
Simple Example of Regression Analysis, Ordinary Least Squares: Estimating Single,
Independent Variable Models with OLS, Estimating Multivariate Regression Models with OLS,
Evaluating the Quality of a Regression Equation, Describing the Overall Fit of the Estimated
Model; Example of the Misuse of R2 ,
Learning to Use Regression Analysis: Steps in Applied
Regression Analysis, Using Regression Analysis to Pick Restaurant Locations, The Classical
Model: The Classical Assumptions, The Normal Distribution of the Error Term, The Gauss-
Markov Theorem and the Properties of OLS Estimators, Standard Econometric Notation,
Hypothesis Testing: The t-Test- Examples of t Tests, Limitations of the t-Test, The F-Test of
Overall Significance, Using E-Views, STATA or Gretl wherever concerned for practical
purpose.
UNIT II 20 LH
Violations of the Classical Assumptions
Specification: Choosing the Independent Variables, Omitted Variables, Irrelevant Variables, An
Illustration of the Misuse of Specification Criteria, Specification Searches, Lagged Independent
Variables; Specification: Choosing a Functional Form, The Use and Interpretation of the
Constant Term, Alternative Functional Forms, Problems with Incorrect Functional Forms, Using
Dummy Variables, Slope Dummy Variables; Multicollinearity: Perfect versus Imperfect
Multicollinearity, The Consequences of Multicollinearity, The Detection of Multicollinearity,
Remedies for Multicollinearity, Choosing the Proper Remedy; Serial Correlation: Pure versus
Impure Serial Correlation, The Consequences of Serial Correlation, The Durbin–Watson d Test,
Generalized Least Squares; Heteroskedasticity: Pure versus Impure Heteroskedasticity, The
Consequences of Heteroskedasticity, Testing for Heteroskedasticity, Remedies for
Heteroskedasticity; Using EViews , STATA or Gretl wherever concerned for Practical purpose
UNIT III 13 LH
Extensions of the Basic Regression Model
Time-Series Models: Koyck Distributed Lag Models, Serial Correlation and Koyck Distributed
Lags, Granger Causality, Spurious Correlation and Nonstationarity; Dummy Dependent
Variable Techniques: The Linear Probability Model, The Binomial Logit Model, Other Dummy
Dependent Variable Techniques; Simultaneous Equations: Structural and Reduced ,Form
Equations, The Bias of Ordinary Least Squares (OLS),Two-Stage Least Squares (2SLS), The
Identification Problem; Forecasting: Meaning of Forecasting, Complex Forecasting Problems,
ARIMA Models; Statistical Principles: Describing Data, Probability Distributions, Sampling,
Estimation, Hypothesis Tests, Using EViews , STATA or Gretl wherever concerned for
Practical purpose.
Suggested Readings
Studenmund, A. H., Using Econometrics: A Practical Guide, 6th
Edition. Addison Wesley.
Maddala, G.S., Introduction to Econometrics, Third Edition. Singapore: John Wiley & Sons.
Gujarati, D., Basic Econometrics, McGraw-Hill.
Pindyck, Robert S. and Daniel L. Rubinfeld. Econometric Models and Economic Forecasts, New
York: McGraw-Hill, Inc.
Dougherty, Christopher, Introduction to Econometrics. Oxford University Press.
Wooldridge, Jeffrey, Introductory Econometrics: A Modern Approach.South-Western College
Publishers.
MBA – BF (514)
Human Resource Management
Credit Hours- 2 LH 32
Course Objectives
The course aims to achieve a good insight into the theoretical discussions about the dynamics of
human resource management and understand and critically discuss the many ways in which
HRMcontributes to the success and survival of an organization. Through the discussion on the
various strategies that management needs to put in place to ensure effectiveness in the
acquisition, utilization, training and development, maintain and reward employees students will
able to Identify and contribute to better decisions about the design of strategies for organizing
cooperation and managing conflicts in workplace labor management relations.
Course Description
This course will equip students with framework for understanding and analyzing the nature of
Human Resource Management works and the determining factors of HR management success.
Major topics will include paradigm shifts in HR management concepts and practices like role of
Managers, Human Assets dimensions, and HR research issues, Employee Empowerment, HR
Interests, and Sustainability of HR, HRM Practices context of Nepal
Learning Outcomes
Students who successfully complete this paper will be able to:
describe how the field of human resource management of business are changing
including the roles of managers in business and corporate houses;
explain the latest developments and contributions of human resource management theory,
research and practice;
demonstrate the value of emerging human resource management concepts and the
implications for contemporary HRM practices in Nepal;
assess the way knowledge of developed and shared within human resource management
issues
apply knowledge of HRM ideas to analyze human resources issues in Nepal
Unit I 8LH
Introduction to HRM
Concept, Characteristics, Scope and function of HRM, Changing environment of HRM, Using
HRM to Attain Competitive Advantages, The legal and Ethical Context of HRM, The Model of
Strategic Change and HRM, HRM Paradigms; Universalism vs. Particularism,Trends in HRM
and the Roles of HR Managers
UnitII 6 LH
Acquisition of Human Capital
Human Resource Planning and its linkage to Corporate Planning, Factors affecting HRP,
Resourcing and Recruitment Methods, Selection Procedure its Validity and Socialization, Legal
and Social Constraints on Employment, The Trend and the Reality of Nepalese Business
Organization
Unit III 6 LH
Empowering and Development of Human Assets
Human Resource Development Concept, Training and Development Methods; on the Job and off
the Job, Performance appraisal Process and Methods, Career planning and Succession Planning,
Human empowering practices by Nepalese Business Organization
Unit IV 6 LH
Job Design and Analysis
Concept and Methods of Job Design and analysis, Job Evaluation and Rewards, Job Design and
Job Analysis; Impact of job design on Motivation, Productivity and QWL, The reality of Job
design and Analysis in case of Nepalese Business Organization
Unit V 6 LH
Sustaining Employee Interest
Concept, Methods, Trends and determinants of Compensation, Union influence in compensation
programs, Industrial relations context, Discipline and disciplinary procedures, Grievance
procedures, Collective bargaining, , Issues and practices of labor management relation in Nepal
Suggested Readings
Ashwathappa, K. Human Resource Management, Tata McGraw Hill, New Delhi
Aswathappa K., and Sadhna Dash. International Human Resource Management. Mc Graw Hill,
New Delhi
Cynthia D. Fischer, Lyle F Schoenfeldt, James B Shaw. Human Resource Management,
Biztantra, New Delhi.
Gary Dessler. Human Resource Management. Pearson Education, New Delhi
Adhikari Dev Raj. Human Resource Management. Buddha Academic Enterprises Pvt. Ltd
Gupta. C.B. Human Resource Management. Sultan Chand & Sons, New Delhi
Luiz R. Gomez Mejia, David B. Balkin, Robert L. Cardy. Managing Human Resource, PHI
Learning, New Delhi
Mamoria, C.B. and S.V. Gankar. Human Resource Management. Himalaya Publishing House,
Mumbai,
Rao, P.L., Comprehensive Human Resource Management. Excel Bo
MBA-BF (511)
MARKETING MANAGEMENT
Credit Hours: 2 LH: 32
Course Objectives
The purpose of this course is to impart knowledge of marketing principles and service
marketing scopes to the students and familiarize them with the prevailing marketing
practices both in global and domestic context. After the completion of this course,
students will be capable of making marketing decisions and service marketing practices
in order to pursue competitive advantage in their business enterprises.
Course Description
This course will equip students with framework for understanding and analyzing the nature of
marketing works and the determining factors of marketing management success. Major topics
will include paradigm shifts in marketing management concepts and practices like role of
marketers, service marketing dimensions, marketing research issues, customer’s expectation and
their perceptions, marketing control service marketing in context of Nepal
Learning Outcomes
Students who successfully complete this paper will be able to:
describe how the field of marketing management and service marketing of business are
changing including the roles of marketers in business and service sector industries;
explain the latest developments and contributions of marketing management theory,
research and practice;
demonstrate the value of emerging marketing management concepts and service
marketing and the implications for contemporary marketing practices in Nepal;
assess the way knowledge of developed and shared within marketing issues
apply knowledge of management ideas to analyze service marketing issues in Nepal
Unit I 6 LH
Introduction
Marketing management: Meaning, Philosophies and Process; Customer Value and Satisfaction
in Marketing; Value Delivery Network and Value Chain; Marketing challenges. Meaning and
Nature of Services, Classification of Services and Marketing Implications, Service Marketing
Triangle, Managing Services Encounter; Importance and Types of encounters, Marketing
Planning for Services, Service and Technology, Services Marketing process.
Unit II 8 LH
Market Analysis and Formulation of Marketing Strategy
Marketing Information System: Concept, Components; Marketing Environment: Micro and
Macro Components; Buyer Behavior: Meaning, Process and Determinants; Competitor
Analysis: Meaning, Process and Strategies; Market Research for Identifying Customers;
Process of Market Segmentation; Identifying Market Segments and Selecting Target Market –
Consumer Market and Business Market; Developing and Communicating the Positioning
Strategies
Unit III 6 LH
Execution of Marketing Strategy
Concept and Components of Marketing Program; Product Development and Brand
Positioning; Repositioning the Product in the Market through Product Life-Cycle Analysis;
Selecting the Pricing Objective and Pricing Methods, Strategies for Both; Service and
Product Managing Price Changes for Market Sustainability; Channel and Logistics
Management Decisions; Selecting the Distribution Strategies; Promotion and Integrated
Market Communication; Developing and Selecting the Promotional Strategies, Concept and
Methods of Marketing Control
Unit IV 6 LH
Customer Expectation and Perception of Services
Concept: Expectation and Perception, Factors Influencing Customers Expectation,
Customer Perception, Approaches and Dimensions of Service Quality, Service Gaps Models
Research for understanding Customers Expectation, Criteria for as effective Services
Research Programs, The Five Basic Methods of Marketing Research; Surveys, Focus
Groups, Personal Interviews, Observation, Field Trials, Critical issues of consumers in
Nepalese Business.
Unit V 6 LH
Service Marketing in Nepal
Service Marketing Environment in Nepal; Internal and External, Key Forces in Emerging
Business Environment, Nature, Growth, Problems and Prospects of Service Marketing in
Nepal , Major Service Sectors Industries in Nepal; Hospitality Services, Tourism Services,
Banking Services; Health and Insurance Services, Communication and Information services,
Construction and Transportation, Foreign Employment
Suggested Readings
Kotler, Keller, Koshy and Jha, Marketing Management: A South Asian Perspective, Pearson.
Aaker, Strategic Market Management, John Wiley & Sons.
Cravens, and Piercy, Strategic Marketing, TATA Mc-Graw-Hill.
Kotler, Kartajaya, and Setiawan, Marketing 3.0, John Wiley & Sons.
Koirala, Marketing Management, MK Publication.
Ramaswamy, and Namakumari, Marketing Management, Vikas Publication.
Stanton, and Walker, Fundamentals of Marketing, McGraw-Hill International Editions.
Zeithaml V. A. and Bitner M. J. .Services Marketing,. Tata McGraw Hill, New Delhi.
Lovelock C. H. & Wirtz, J. Service Marketing: People, Technology, Strategy. Pearson
Education.
Hoffman, K. D. J. & Bateson, E.G. Essential of Service Marketing: Concepts Strategies
and Cases, Thomson South Western.
Kurtz D. L. and Clow K. E. Services Marketing. Biztantra, New Delhi.
MBA-BF (517)
Management Information System
Credit Hours: 2 LH 32
Course Objectives:
The course is designed to discuss about the impact of information system in business process and
in transforming business. It emphasizes on application of information to business management.
The aim of this course is to bring home a systematic knowledge of the information system and its
use in management process so that it can be appreciated and understood for application in
business and industry.
Course Description:
The course will provide business school students an in-depth look at how today’s business firms
use information systems to achieve corporate objectives. Information systems are one of the
major tools available to business managers for achieving operational excellence, improving
decision making and achieving competitive advantage. In this course, student will find the
comprehensive overview of information systems used by business-firm.
Learning Outcomes
Students who successfully complete this paper will be able to:
identify how information systems are transforming business and what is their relationship
with respect to globalization;
conceptualize why information system is essential for running and managing a business;
appraise the systems that serve the different management groups in a business;
assess the impact of information systems on organization;
evaluate various majors of network security and infrastructures for managers
demonstrate database management system and their use in improving business
performance and decision making
Unit I LH 5
Information System in Global Business
Perspectives on Information System: Concepts, dimensions and business perspective on
information system; The Role of Information Systems in Business, Contemporary approaches to
information systems: technical approach, behavioral approach.
Unit II LH 8
Global E-business and Collaboration
Business Processes and Information Systems: business processes, how information technology
improves business processes; Types of information system: systems for different management
groups, system for linking the enterprise, systems for collaboration and social business: business
benefits of collaboration and social business, building a collaborative culture and business
process, tools and technologies for collaboration and social business; Information systems
functions in business: information system department, organizing the information system
functions.
Unit III LH 8
Databases and information Management
The database approach to data management: Database management system, locating data in
databases, creating the databases, SQL: basics DDL and DML (select, from and where clause),
DBMS components, Relational database model, emerging data models.
Unit IV LH 5
Network Security and Infrastructure for Managers
Introduction, Data and message Security, Reasons for Data and Message security, Firewalls and
its types, Antivirus and its uses, Digital Signature, Digital Certificate, Internet, Intranet and
Extranet, Bluetooth, LAN, MAN and WAN.
Unit V LH 6
Information System, Organizations and Strategy
Organizations and Information System, How information system impact organizations and
business firms: economic impacts, organizational and behavioral impacts, implications for the
design and understanding of information system.
Suggested Readings
Kenneth C. Laudon, Jane P. Laudon, Management Information System, Managing the Digital
Firm, Fourteenth edition, Pearson education.
James A O’ Brian, George M Marakas, Ramesh Behl, Management Information System, Tenth
edition, McGraw Hill Education.
Turban, Rainer, Potter, Introduction to Information Technology, Second edition, Wiley.
MBA-BF(513)
OPERATIONS MANAGEMENT
Credit Hours: 2 LH: 32
Course Objectives
The course is designed to make students familiar with different types of production, material
handling, maintenance management, inventory management, and quality management. It will
also enhance the knowledge of students regarding process and resource management,
appropriate tools and techniques needed for understanding the operational situation. The course
also designed to make students to conceptualize about the supply chain and logistics
management.
Course Description
For various types of operations that produce tangible goods of intangible services, the course
covers issues and topics in operations management such as process measurement, bottleneck
management, and service improvement. Process synchronization and improvement; statistical
quality control techniques and six sigma approaches have been simplified under the course.
Learning Outcomes
After completion of the course, students will be able to:
familiar about the operations management
conceptualize about quality management
provide the insight over the inventory management
describe and apply maintenance management
analyze supply chain management
assess about the process and resource management
Unit I 6 LH
Introduction
Operations Systems ,Operations Strategy and Organizational Competitiveness ,Production Cycle,
Classification of Operations, New Product Development, Product Design, Plant Location, Layout
Planning, Modern Practices of Production Management, Desired Output, Limited Resources,
Product Design Criteria, Work Study, MethodStudy, Work Measurement, Various Techniques of
Method Study and Work Measurement ,Operations Management in the Developing World.
Unit II 7LH
Quality Management
The Concept of Quality and its Effect on Productivity, Quality Problems and CausesInspection
V/S Quality: Seven Stages of Quality, ISO 9000 & ISO 14000, Quality Circles and Process
Improvement teams,Seven Tools of QualityCircles, Pareto Chart, Cause and Effect Diagram,
Histogram, Stratification, Scatter Diagram,Control Charts, Check Sheets, Total Quality
Management (TQM),Strategic implications of TQM, Six Sigma, POKAYOKE.
Unit III 4LH
Maintenance Management
Concepts and Functions of Maintenance,Different Types of Maintenance:
Breakdown,Scheduled, Preventive, Predictive, Condition Maintaining, TotalProductive
Maintenance (TPM), Concept of OEE (Overall Equipment Effectiveness) and Problem,Concept
of “5S” House Keeping.
Unit IV 5 LH
Inventory Management
Inventory Models, ABC Analysis, Just-in-Time (JIT) systems, Material Requirements Planning
(MRP) ,Lead-time Management, ParetoPrinciples,Work in Process (WIP): Lean Manufacturing,
Line Balancing, Statistical process Control(SPC), Economic Order Quality(EOQ) andBreakeven
Analysis to Reduce Total InventoryCost.Role of Information Technology in Supply Chain
Unit V 7LH
Supply Chain Management
Basic Concept & Philosophy of Supply Chain Management, Various flows (Cash, Value and
Information), Supply Chain Strategies ,Purchasing and Supplier Management , Measuring
Supply Chain Performance ,, Customer Relationship Management(CRM) Vs SCM,
Benchmarking and Implementation, Outsourcing- Value Addition in SCM.
Unit VI 3LH
Service Operations and Resource Management
New Service Development, Managing Service Experiences,Process Analysis and its
Applications,Yield management, Manufacturing and Service Process Selection, Optimizing
Resource Allocation and Resource Portfolio.
Suggested Readings
Adam and Ebert, Production and Operations Management, New Delhi: Prentice-Hall of India
Private Limited.
Dahlagaard Jens. J,Kristensen K and Kanji G.K. ,Fundamentals of Total QualityManagement
Process analysis and improvement, London and New York: Taylor and Francis
Raghuram G. (I.I.M.A.) –Logistics and Supply Chain Management (Macmillan)
Krajewski and Ritzman, Operations Management,Delhi: Pearson.
Chase,Jacobs,Aquilano and Agrawal, Operations Management for Competitiveadvantage,New
Delhi: Tata McGraw-Hill Publishing Company Limited.
Chopra, Sunil and Meindl, Peter. Supply Chain Management: Strategy, Planning & Operation.
Pearson Education.
Donald J. Bowersox, David J. Closs and M. Bixby Cooper, Supply Chain Management. The
McGraw Hill Cos.
Donald J. Bowersox and David J. Closs. Logistical Management: The Integrated Supply
ChainProcess,Tata McGraw Hill, 17th
Edition, 2008.
Heizer, J., Render, B., and Rajasekhar, J. (2008), Operations Management, Pearson Education.
Fitzsimmons and Fitzsimmons, Service Management, Irwin/McGraw-Hill.
Metters, King-Metters, Pullman, Walton, Successful Service Operations Management ,
Thomson.