New England Automotive Report July 2016

July 2016U.S.A. $5.95

MASSACHUSETTS

BUILDING THE SUCCESS OF THE AUTO REPAIR INDUSTRY

Serving the New England Collision and Mechanical Repair Industry

www.grecopublishing.com

ADALBRegulatory

DebateINTENSIFIES

AASP/MAMemberHonoredin Boston

NEAR0716_v4.qxp_NEAR1014 6/20/16 1:49 PM Page 1

2 July 2016 New England Automotive Report


CONTENTSJuly 2016 Volume 14, No. 7

ALSO THIS ISSUE

COVER STORY34 | FOR SAFETYS SAKE:IS YOUR SHOP OSHA-READY?

New England Automotive Report July 2016 5

DEPARTMENTSPRESIDENTS MESSAGE by Molly Brodeur

8 | Putting AASP/MA to Work

LOCAL NEWS

22 | ADALB Regulatory Debate Intensifies by Joel Gausten

24 | Mikes Auto Body Honored for Environmental Work

26 | MA Collision Student Becomes National Competitor

VENDOR SPOTLIGHT by Alicia Figurelli

30 | The Importance of Relationships:

Inside Imperial Cars

LEGAL PERSPECTIVE by James A. Castleman, Esq.

38 | Conspicuous Postings

MEMBER SHOP SPOTLIGHT by Alicia Figurelli

43 | Full Service and Full Attention at Full Tilt Auto Body

7 | TRAINING OPPORTUNITIES: I-CAR CALENDAR OF EVENTS7 | IN MEMORIAM: GREG COCCARO, SR.10 | A MESSAGE FROM THE EXECUTIVE DIRECTOR14 | AASP/MA PLANNED YEAR15 | 2016 AASP/MA ANNUAL GOLF OUTING ANNOUNCEMENT18 | HIGH SCHOOL & COLLEGE COLLISION CAREER FAIR FLYER19 | AASP/MA SPONSORS49 | AASP/MA MEMBERSHIP APPLICATION54 | INDEX OF ADVERTISERS



SMALL PARTS...BIG HEARTS.

2016 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

MINI OF WARWICK1515A Bald Hill Road Warwick, RI 02886Wholesale Direct at 401-824-2313 Fax [email protected] MINIOFWARWICK.COMHours: M-F: 8:00-5:00 Sat: 8:00-3:00

MINI of Warwick Maintains an Infinite Inventory of Original MINI Parts.

Experienced and dedicated MINI Parts Staff Extensive inventory of collision parts and components

Fast and free delivery Fax or email will speed your order fulfillment


July 7, 2016Adhesive Bonding

July 12, 2016Plastic & Composite Repair

July 14, 2016Advanced Steering & Suspension

Systems Damage Analysis

July 20, 2016Color Theory, Mixing Toners & Tinting

July 26, 2016Full-Frame Partial Replacement

in Massachusetts

All classes held at Fuller Auto Body (Auburn, MA)

For more information, visit i-car.com

AUTAUT MM TIVETIVEN E WN E W E N G L A N DE N G L A N D

STAFF

PUBLISHED BY: Thomas Greco Publishing, Inc.244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

www.grecopublishing.com

AASP/MA EXECUTIVE COMMITTEEPRESIDENT

Molly BrodeurVICE PRESIDENT

Adam IoakimSECRETARY

Gary CloutierTREASURER

Kevin GalleraniIMMEDIATE PAST PRESIDENT

Paul Hendricks

AASP/MA STATEWIDE DIRECTORSCOLLISION DIRECTOR

Rick Starbard

AASP/MA DIRECTORSAlex FalzoneKevin KyesMichael PenachoDarlene AndradeTom RicciRay Belsito, Jr.Peter Langone

PUBLISHERThomas Greco ([email protected])

SALES DIRECTORAlicia Figurelli ([email protected])

EDITORIAL DIRECTORJoel Gausten ([email protected])

CREATIVE DIRECTORLea Velocci ([email protected])

WWW.AASPMA.ORG

AASP/MA EXECUTIVE DIRECTORJillian M. Zywien

12 Post Office Square, 6th Floor Boston, MA 02109Phone: (617) 574-0741 Fax: (617) 695-0173

Email: [email protected]

MASSACHUSETTS


New England Automotive Report is published monthly by TGP, Inc., 244 Chestnut Street, Suite 202 Nutley, NJ 07110. Distributed free to qualified recipients; $48 to all others. Additional copies of New England Automotive Report are available at $5 per copy. Reproduction of any portions of this publication is specifically prohibited without written permission of the publisher. The opinions and ideas appearing in this magazine are not necessarily representations of TGP Inc. or of AASP/MA. Copyright 2016 by Thomas Greco Publishing, Inc. Images courtesy of www.istockphoto.com


PRODUCTION Donna Greco ([email protected])

In Memoriam:Greg Coccaro, Sr.

On May 31, the national collision re-pair industry lost one of its most inspiringfigures with the passing of Greg Coccaro,Sr. at the age of 66. Coccaro, owner ofNorth State Custom in Bedford Hills, NY,gained national attention for his high-pro-file legal battle against Progressive.

The automotive industry has lost agreat friend, mentor and [ally], announced North State Customon the shops Facebook page. Gregory Coccaro, Sr. was a belovedfather, grandfather, husband and friend who did what he could tohelp others. His courage, inspiration and dedication has foreverchanged the collision industry. You will be dearly missed. RIP Gre-gory Coccaro. You will forever be in our hearts!

New England Automotive Report Editorial Director Joel Gaustenremembers Coccaro as a dedicated member of the industry alwayswilling to stand up for what he believed in.

Gregs battle cry of Enough Is Enough! gave strength tobody shop professionals nationwide who needed the encourage-ment to do what is right without fear and fight back against theforces that stood between them and their customers, he says. Theman never stopped fighting, and it was an honor to have spent somany hours on the phone with him. Greg bettered the lives ofshops around the country, and his contributions and sacrifices willnever be forgotten.

MASSACHUSETTS




Throughout my years as a member of AASP/MA, the ab-solute best benefit Ive received has been the level of informa-tion made available to me by simply attending an area meetingor event. There hasnt been an association gathering Ive experi-enced where I didnt walk away with at least one thing thatstrengthened my business.

At our most recent Statewide Meeting (which you can readabout on page 34), I joined the full house of repairers and otherindustry personnel in learning more about common OSHA vio-lations and dangers that can impact even the most responsibleshops. I know I wasnt alone in thinking about new ways I couldbetter ensure the health and safety of my team as they work onmy customers cars every day. The first day following anyAASP/MA meeting is an opportunity to immediately put theknowledge Ive gained into practice. Every time I implement anew idea or philosophy discussed at a meeting, Im amazed andencouraged by the positive results. From insight into environ-mental compliance to suggestions on how to keep better track ofyour numbers, AASP/MA member meetings offer you an arrayof tools to improve the quality of your day-to-day work. If youare not yet a member, I strongly encourage you to read aboutsome of our recent events and activities in this issue and con-sider getting involved. I can vouch for the fact that membership

can truly have an incredible effect on your productivity, bottomline and general happiness as a shop owner. Joining AASP/MAwas the best professional decision Ive ever made, and I lookforward to seeing you at an event once you make yours.

As with many recent editions of New England AutomotiveReport, this months issue features an update on whats happen-ing with the ADALB. It is clear that the Board is truly focusingon and discussing issues that are critical to auto body shops inthe Commonwealth. We are encouraged by their increased levelof activity, and we look forward to engaging with them evenmore moving forward.

These are exciting times for AASP/MA and the communityof professionals we serve. If you are a member, please continueto support our efforts by attending our meetings and fundrais-ing gatherings. (And bring a friend, too!) If you are new to whatwe are about, please reach out to the AASP/MA offices at (617)574-0741 to learn more about how you can join us and be a partof the brightest possible future for our industry.

PRESIDENTS

MESSAGE

Putting AASP/MAto Work

MOLLY BRODEUR

MASSACHUSETTS


AASP/MA PRESIDENT MOLLY BRODEUR is the ChiefOperating Officer of Al Brodeur's Auto Body in Marlborough, MA. She can be reached at (508) 485-1082 or [email protected].



AASP/MA EXECUTIVE DIRECTOR JILLIAN ZYWIEN hasbeen a senior account executive at Lynch Associates for over seven years. She

can be reached at (617) 574-0741 or via email at [email protected].

A MESSAGE FROM

THEEXECUTIVE DIRECTOR

ACTION WITHTHE ADALB

JILLIAN ZYWIEN

Dear Members,

On May 4, the Auto Damage Appraiser LicensingBoard (ADALB) hosted their first listening session sincethe opening of 212 CMR. AASP/MA was one of threeparties who testified orally before the Board at the ses-sion, sharing concerns on behalf of the industry. As youcan imagine, this meeting was lengthy and lasted nearlyfour hours. All ADALB meetings are recorded byAASP/MA and posted to the Members Only section ofour website (aaspma.org).

Following the call to order at 9:30am, the Board ap-proved the minutes of the January 26, February 23, April26 and May 4 meetings. (Board staff had been workingthrough those meeting notes and had yet to approve orpost the minutes.)Next, Board member Rick Starbarddiscussed the Part II examination, which was originallyscheduled for June 27 but moved to August 5 due toscheduling conflicts with Assabet Valley Regional Techni-cal High School (Marlborough). Since there are about 60people waiting to take the test, the Board discussed host-ing another test at the Holiday Inn in Taunton before Au-gust 5. Starbard was working to schedule the testsometime in the next two months, while they will stillproceed with the August 5 date to accommodate de-mand.

AdjusterPro sent the Board a request to review andapprove their estimating/evaluation training programfor motor vehicle damage appraisers. Starbard made amotion that he, fellow Board member Joe Coyne andPeter Smith of Commerce review the program and reportback to the Board at their next meeting on whether or notit meets current standards.The individuals who are re-viewing the program participate in all Part II examina-tions.

ADALB counsel Mike Powers presented the Boardscomplaint procedure (as outlined on the agenda providedby the Division on the ADALBs website). AttorneyOwen Gallagher of Gallagher and Associates submittedcomments to counsels drafted complaint procedure, rec-ommending that the Board send the complainant a copy

of the complaint made against him or her and allow thatindividual to respond to the accusations. This practicewas supported by the Massachusetts Insurance Federa-tion, who was represented by attorney Peter Robinson.After a lengthy discussion, the Board voted to incorpo-rate Gallaghers recommended changes into the docu-ment provided by Powers. The item will be placed for avote on the next meetings agenda. It was clear the Boardwas agitated that they couldnt move this process for-ward quicker.

In terms of the regulation review, AASP/MA mem-bers should be pleased. We were able to include most ofour recommended changes into the ADALBs final docu-ment. AASP/MA continues to work with the Board, aswell as the Division of Insurance, throughout this regula-tory process. We will continue to keep our members in-formed through New England Automotive Report, theDamage Report newsletter, social media outlets, MembersOnly online content and special reports.

As always, I encourage members to watch the videoof the Boards latest meeting, as these discussions con-tinue to shape the industrys future. If you are not amember of this association, you are missing out on valu-able information. AASP/MA provides exclusive accessand content that affects the future of your business. Weneed all repairers in the Commonwealth to be a part ofbuilding the success of the auto repair industry and mak-ing real change within it. Please contact the office todayto hear more about what we are doing for you.

Sincerely,

Jillian Zywien, Executive DirectorMASSACHUSETTS



MASSACHUSETTS


JANUARY

JULY SEPTEMBER

For more information, visit aaspma.org

or contact Executive Director Jillian Zywien at [email protected] or (617) 574-0741.

Check New England Automotive Report for updated event information throughout the year.

January 6Board of Directors

MeetingStatewide Meeting

March 22Board of Directors


July 26

Board of DirectorsMeeting

September 23

AASP/MAClambake

November 12

AASP/MA CasinoNight & Annual Meeting

May 24Board of Directors


July 20AASP/MA Golf OutingBlackstone National

Golf Course

September 27Board of Directors


November 15

Board of DirectorsMeeting


OCTOBER NOVEMBER

MARCH MAY

October 5

High School & CollegeCollision Career Fair

PLANNED YEAR


GOLF PRICES*:Single: $150

Foursome: $600Dinner Only: $60

(Pricing includes golf, cart and greens fees, lunch and dinner!)

2016 AASP/MA ANNUAL GOLF OUTING

Wednesday, July 20, 2016Blackstone National Golf Club227 Putnam Hill Rd., Sutton, MA 01590

11am: Registration 11:30am: Lunch provided to golfers 12pm: Shotgun Start5pm: Dinner (Non-golfers, employees and significant others are encouraged to attend!)*Golfers are asked to arrive by 11:30am to ensure the tournament begins on time.

TO REGISTER, VISIT WWW.AASPMA.ORGCALL (617) 574-0741 EMAIL [email protected]

Hole Sponsor: $200Closest to the Pin: $350 (SOLD OUT)Longest Drive: $500 (SOLD OUT)Hole in One: $1,500 (SOLD OUT)

SPONSORSHIPOPPORTUNITIES:

THANKS TOOUR

SPONSORS!

*Collared shirts only. No regular or colored jeans.No cutoff or short shorts. No metal spikes.

THANKS TOOUR

SPONSORS!

PRESENTS:

Lunch Sponsor: $500 (SOLD OUT)Dinner Sponsor: $500 (2 Available)Prize Sponsor: $1,000 (SOLD OUT)Raffle Sponsor: $1,500 (1 Available)

ADDITIONALSPONSORSHIPS:

CONTACT COLLEEN KANE AT (617) 574-0741 or via email at [email protected] for more information.



For Original BMW Parts, contact one of these authorized BMW centers:

THERE HAS NEVER BEEN A BETTER WAY TO BUY THEWORLDS BEST ENGINEERED PARTS.

BMW of West Springfield 1712 Riverdale St.West Springfield, MA 01089PH: 413-746-1722FAX: 413-304-9009www.bmwwestspringfield.com

New Country BMW1 Weston Park Ave.Hartford, CT 06120PH: 860-240-7881FAX: 860-240-7873www.newcountrybmw.com

BMW of Stratham71 Portsmouth AvenueStratham, NH 03885PH: 603-772-0000FAX: 603-772-9436www.bmwofstratham.com

BMW of Warwick1515 Bald Hill Rd.Warwick, RI 02886PH: 401-821-1510FAX: 401-823-0530www.bmwofwarwick.com

B



Original BMWParts

The UltimateDriving Machinewww.bmwusa.com

Theyre called Original BMW Parts for good reason. For uncompromising precision and incomparable quality, your BMW center is your One-Stop shop for everything BMW.

BMW of SudburyWholesale Parts68 Old County RoadSudbury, Ma. 01776PH: 800-338-3198FAX: 508-881-7578www.bmwofsudbury.com

BMW of Cape Cod500 Yarmouth RoadHyannis, MA 02601PH: 508-815-5500FAX: 508-790-3551www.bmwofcapecod.com

Wagner BMW of Shrewsbury770 Boston TurnpikeShrewsbury, MA 01545-3202PH: 866-438-3997 FAX: 508-925-2291www.wagnerbmwofshrewsbury.com

B



High School & College Collision Career Fair Wednesday, October 5th

Assabet Valley Technical High School (Marlboro, MA)

The Collision Repair Education Foundation and the Alliance of Automotive Service Providers - Massachusetts Chapter (AASPMA) will be hosting a collision career fair on

Wednesday, October 5th that will be attended by hundreds of Massachusetts area high school & college collision students. Contact us if your business is interested in participating

in this event and meeting the attending collision students.

Basic Sponsorship ($1,500) Event table to meet students

Company logo on event signage Company logo on student punch/win card

Attendee student resumes Media recognition

Upgraded Sponsorship ($5,000) (6 Spots Available)

All the benefits of Basic Sponsorship Company logo on sleeve of students Cintas technician shirts

worn during the event.


8am - 2pm


Contact AASP/MA at (617) 574-0741 / [email protected] information on becoming an AASP/MA sponsor!

AASP/MA NEWSLETTER SPONSOR

AASP/MA ASKS YOU TO PLEASESUPPORT OUR SPONSORS!

WOLPERTINSURANCE




[LOCAL] NEWSby Joel Gausten

ADALB Regulatory DebateINtENSIFIES

ADALB members suggested changes to state regula-tions, the public had its say and now its time for theBoard to make sense of it all.

At the longest ADALB meeting in years, the BoardsMay 25 installment saw members spend hours dissectingand debating proposed amendments to 212 CMR 2.00 etseq. After holding a Special Public Meeting on May 4(which welcomed interested members of the public to pro-vide input regarding possible changes the Board shouldconsider during the regulation review), the Board re-grouped on May 25 to consider these public suggestionsbefore taking an official vote. (Readers are strongly encour-aged to watch the entire two-part video of the May 25meeting in the Members Only section of aaspma.org for theBoards current positon on all the proposed changes.)While the discussion is far from over, this meeting offeredinsight into individual Board members thinking in termsof embracing or rejecting the proposals on the table.

A highlight of ADALB member Rick Starbards sug-gested regulatory changes is to remove less any applicabledeductible (in bold below for emphasis) in 212 CMR 2.041(a):

(a) Assignment of an Appraiser. Upon receipt by an insureror its agent of an oral or written claim for damage resultingfrom a motor vehicle accident, theft, or other incident forwhich an insurer may be liable, the insurer shall assign either a staff or an independent appraiser to appraise thedamage. Assignment of an appraiser shall be made withintwo business days of the receipt of such claim. However, theinsurer may exclude any claim for which the amount of loss,less any applicable deductible, is less than $1,500.

[This regulation means that] an appraiser does nothave to be dispatched; a shop can write it as long as its lessthan $1,500, Starbard explained. But now if you factor inif somebodys got a $1,000 deductible, that $1,500 jumps upto $2,500. I would just like to remove the deductibleamount and focus on the amount of the damage itself.

While there was no debate over the removal of the deductible element of the regulation, considerable debateensued regarding the current $1,500 threshold for exclusion.

Board member and insurance industry representative LylePare (Plymouth Rock Assurance Corporation) suggestedraising the threshold amount to $2,500.

This has been in effect too long at this low amount,he said.

Starbard reasoned that a $2,500 threshold would becounterproductive in terms of consumer protection.

[At] $2,500, youre getting up close to the average re-pair, so now youre saying that the average repair can bewritten by basically photographs which is something thatwe moved away from about a year or so ago or by shopsthat operate as these quasi-drive-ins, he said.

Fellow ADALB collision industry representative BillJohnson warned that increasing the amount to such a highnumber could defeat the ADALBs recent efforts to limitthe use of video or digital photography during the ap-praisal process (ADALB Rescinds Controversial AdvisoryRuling, NEAR September 2015).

Everybody talks about protecting the consumer, hesaid. When you start raising the threshold on these dol-lars, and just have the consumer take out their flipphoneand take a photo thats not very good and send itin and get paid from that, how is that protecting the con-sumer?

If photos are that accurate, I dont know how $500original [appraisals] are turning into $5,000 repairs, addedStarbard.

Despite these protests, Board member Joseph Coyne, Jr.(Home & AutoAppraisalBureau) agreed with Pares sug-gestion.

The cost of a headlamp today could be $3,000, he ar-gued. I think $2,500 is a reasonable amount. I think [with]anything over $2,500, its pretty hard to safely send the con-sumer a report by just writing that appraisal through aphotograph. We have to take [the consumer] into consider-ation here. Do we want them riding around with a vehiclethats unsafe because weve raised it above that $2,500?

I dont agree that the consumer should be taking pho-tos anyway, but this is the process that has now been ac-cepted in the industry, he added. I think a personalinspection should always take place, but its not going tohappen that way. I think that $2,500 is a reasonable amount



due to the increase in the cost of parts on automobilestoday. I think if we go higher than that, its not a goodthing. Its not protecting the consumer.

Johnson pressed the issue, asking Coyne to further ex-plain his position.

You say you dont want consumers taking photos andyou dont think its right, but then you say you want to in-crease [the amount] to $2,500, he said.

My reasoning behind that is the simple cost, Coyneexplained, adding his own recent experience of having toreplace an ice-damaged plastic grille on his Ford pickup for$1,700, even though it was a part that didnt have any sig-nificance to the safe operation of the vehicle.

As previously reported in New England Automotive Report(AASP/MA, Insurer Reps Call for Revised ADALB Regu-lations, June 2016), the Massachusetts Insurance Federa-tion recently proposed that the ADALB raise the thresholdto $5,000. While no member of the Board suggested movingforward with that amount during the May 25 meeting,Johnson eventually motioned to raise the amount to $2,500for the sake of compromise in light of the extensive backand forth between the Board on the issue. The motionpassed 3-1, with Starbard voting in the negative.

From this point, the Board will officially vote on thisand the other proposed changes to the Massachusetts regu-lations at their July meeting. If officially adopted, thechange from the current $1,500 threshold to $2,500 wouldallow appraisals to be written up to that amount without apersonal inspection.

If [the threshold is] $2,500, they can draw [the ap-praisal] with a crayon and send it in, Starbard said.

Information on upcoming ADALB meetings is available attinyurl.com/hngtb94.

MASSACHUSETTS


Left to right: ADALB membersBill Johnson, Joseph Coyne, Jr.,

Gilbert Cox (chairman), RickStarbard and Lyle Pare



[LOCAL] NEWS

On June 8, AASP/MA membershop Mikes Auto Body (Fall River,MA) was among the small businesseshonored as Champions of Toxics UseReduction at a special ceremony in theGreat Hall at the State House inBoston. Mikes was honored for itswork with the Toxics Use ReductionInstitute (TURI) at the University ofMassachusetts Lowell. The luncheonevent drew participation from a num-ber of legislators including Represen-tative Paul A. Schmid III (D-Westport,co-chair of the Joint Committee on En-vironment, Natural Resources andAgriculture), Representative Alan Sil-via (D-Fall River) and RepresentativeCarole Fiola (D-Fall River).

As part of its efforts to be a saferand more environmentally sound

facility, Mikes Auto Body switchedfrom lead weights to a non-lead wheelweight-roll and cutting system. Addi-tionally, the shop switched from cleaningand degreasing products that containedhazardous solvents to products thatare water-based, free of slower biode-grading detergents, fluoride-free,phosphate-free, chlorine-free and VOCcompliant. Mikes Auto Body used towash and polish wheels with a productcontaining hydrofluoric acid and sulfuricacid along with surfactants and 2-Butoxyethanol. With a pH of 1, theproduct was very corrosive. Mikeshas now chosen an alkaline a lesshazardous alternative and is hopingto test others.

We feel that using safer productsis the right thing to do, said Steve

Medeiros, customer advocate forMikes Auto Body, in materials pro-vided at the event. We want to makeour shop safer for our workers andbetter for the environment. We werepleased to receive financial and technicalassistance from TURI and [the Officeof Assistance and Technology]. It gave us information that made us aware ofhow bad some of these products areand how to make a safer workplace.

Mikes Auto Body owner andAASP/MA Board member Mike Penacho(who was also celebrating his birthdayon the day of the ceremony) creditedAASP/MA for introducing him toTURI during an association membershipmeeting.

I want to thank everyone involved,he said. Its great to know that werea pioneer.

Other small businesses honored atthe event included Merrimack Ales inLowell and Rainbow Bears Child CareCenter and WORD Inc. Child Develop-ment Center in Fall River. Following theTURI presentation, Mikes Auto Bodywas presented with a Special Citationfrom the Massachusetts Senate in recog-nition of the shops Champions of ToxicsUse Reduction Award.

TheToxics Use Reduction Institute(TURI) at the University of MassachusettsLowell provides resources and tools tohelp make the Commonwealth a saferand more sustainable place to live andwork. Established by the MassachusettsToxics Use Reduction Act (TURA) of1989, TURI collaborates with busi-nesses, community organizations andgovernment agencies to reduce the use of toxic chemicals, protect publichealth and the environment and increasecompetitiveness of Massachusetts busi-nesses. For more information, visitturi.org or contact Joy Onash at (978) 934-4343.

Mikes Auto Body Honored forEnvironMEntAlWork

MASSACHUSETTS


Left to right: Filomena Menezes (Mikes Auto Body), Steve Medeiros (Mikes AutoBody), Maria Arruda-Penacho (Mikes Auto Body), Mike Penacho (Mikes Auto Body),Representative Paul A. Schmid III, Representative Alan Silva, Jen DeAguiar (RainbowBears Child Care Center) and Danielle Holden (Rainbow Bears Child Care Center)

Prof. Michael Ellenbecker, director of theToxics Use Reduction Institute, presents aChampions of Toxics Use Reduction Awardto Mikes Auto Body

Karen Almeida, chief of staff for StateSenator Michael J. Rodrigues, presents aSpecial Citation from the MassachusettsSenate to Mikes Auto Body



LET US TURN THEM

AROUND!

Contact New EnglandAutomotive Report

Sales Director Alicia Figurelli973.667.6922

[email protected]


Anyone who doubts the future ofcollision repair needs to take a look atFred Teed.

This years Gold winner in theCollision Repair Technology categoryat the 2016 Massachusetts SkillsUSAState Conference (The Best of theBest: SkillsUSA Showcases StudentsStrength, NEAR June 2016), Teed haswowed educators and industry repre-sentatives alike with his sharp skills,ambitious attitude and dedication tobuilding a successful career in thefield. At press time, Teed was gearingup to compete on behalf of the Com-monwealth at the June 20-24 NationalLeadership and Skills Conference inLouisville, KY.

Freds a self-starter, is self-moti-vated and has positive energy, saysGabe Coutinho, who (along with TimArruda and Rob Balanca) taught Teedcollision repair at Upper Cape Cod Re-gional Technical High School inBourne. In whatever he touches, hewants to be the best he can be. Hesthe kind of person you want in yourcompany.

AASP/MA Board member KevinGallerani of Cape Auto Body (Ply-mouth) got to experience Coutinhossentiments firsthand. A longtime sup-porter of Upper Cape Cod RegionalTechnical High School, Gallerani hasopened the doors of his shop to co-opstudents for the past decade. Not

surprisingly, he was thrilled to pro-vide Teed an opportunity to develophis craft in a real-world environment.

Freds a smart kid, he says. Heworks hard and is really interested inlearning everything. Weve had himdoing a pretty wide variety of stuff. Ithink thats why he scored so well atSkillsUSA; we really let him take theball and run with it. I put him withone of my better techs, so hes learningthe right way of doing things andwhat needs to be done in our processand how thorough you have to bewith everything.

I loved it there, says Teed of hisexperience at Cape Auto Body. Therewas such a higher output [than inschool]. I would do what I [did] in amonth [at school] in half a week atCape Auto. I had my hands on somany more vehicles, so I was able tolearn so much more.

Teed spent his senior year takingadvantage of an opportunity to havedual enrollment at Cape Code Com-munity College, dividing his time be-tween working at Cape Auto Bodyand earning credit towards an associ-ates degree in engineering and manu-facturing. By the time he completedhis high school career last month, hehad already earned 42 college credits.

But thats not all. While balancinghis responsibilities at the shop and col-lege, he somehow found time to doconstruction jobs in Boston and workat a Dunkin Donuts whenever theyneeded someone to cover a shift!

Only a few days past his highschool graduation at the time of thiswriting, Teed is already keeping a pro-fessional schedule that few peopletwice his age could match. Currently,hes putting in 12-15-hour days in con-struction all week (including Saturdayand Sunday) and has his own apart-ment in Randolph.

I like to consider myself a jack ofall trades, he says. I like to learn asmuch as I can in as many differentfields as I can. I really love car design,especially interiorsI figured if I staywith engineering, I could eventuallybring that into designing cars. But Iwould really love to own a shop some-day.

Looking ahead, Teed looks for-ward to exploring as many avenues aspossible.

At the moment, Im just layingout all my options and trying to get asmuch skills in my head as I can whileIm young, he says.


[LOCAL] NEWS

MA CollisionStudentBecomesNAtIoNALCoMPEtItoR

MASSACHUSETTS


Fred Teed has already built the foundationfor a long and successful career.


If youre a collision repair facility inthe Commonwealth, odds are that Impe-rial Cars is a household name aroundthe shop.

Located in Mendon and boastingover $1.1 million in genuine GM, Ford,Jeep, Chrysler and Dodge parts in its16,000-square-foot warehouse, ImperialCars 15-person parts staff serves CentralMassachusetts, Rhode Island and theNorth Shore. A state-of-the-art parts cat-alogue with VIN filtering, national partslocating capabilities and online orderingthrough email and CollisionLink help toensure that shops are getting the correctpart the first time, while Imperials six-truck delivery fleet is on the road con-stantly to provide twice-daily deliveriesto help make this goal a reality.

We try to provide service thats sec-ond to none, says John Lundy, Impe-rials wholesale parts manager since2009. We offer various ways to get intouch. And with our parts inventory, wecan deliver GM, Ford and Chrysler partsall on the same truck with the same per-son, so were diversified in that way. Wehave some customers who will call forparts from all three of these manufactur-ers, and we can get it out to them in oneorder, on one truck at the same time.

The dealership also prides itself onits commitment to genuine OEM partsusage.

Were all about getting OE parts onthe car for the consumer, he states. Af-termarket pricing is big for us. Wellwork with the shops, and even workwith fellow dealers to make sure theright parts are being used. That can beextremely helpful; when parts go onback order, well just swap back andforth.

A familiar face to area shops, Lundy

has been working tirelessly to serve localrepairers since 1985, when he began hisindustry career at Midway Motors (thenknown as Midway Datsun).

I started off checking in parts as ashipper/receiver, he says. I still re-member learning all the part numbersand writing down all the customernames because back then, everythingwas handwritten. As the businessevolved and I went up the ladder, Imoved to the tech counter to the phonesand then to working with the shops. Ithen started going out on the road andmeeting with the shops.

In 2009, Lundy moved to Imperial,where he continued to strengthen his re-lationships with customer shops - andlater, trade associations.

When they started sending me outon the road, I got involved with the Cen-tral Massachusetts Auto Rebuilders As-sociation [CMARA] and MassachusettsAuto Body Association [MABA],Lundy remembers. The initial benefit toworking with these groups to me wasthe networking, just the opportunity tosit down in more of a roundtable discus-sion setting. Today, Imperial is a memberand supporter of AASP/MA, and wecontinue to be as involved as we can.

Lundy notes that organizations likeAASP/MA help to not only align his fa-cility with current and potential cus-tomers, but also assist in maintainingcommunication industry-wide.

A lot of my customers support me,so I want to do the same for them, heexplains. I go to every [AASP/MA]meeting and event that I can - not just togo, but to talk to people and get to knowthem and continue these relationships

weve estab-lished witheach other. The educational opportu-nities they provide and the informa-tional meetings are tremendous forshops. And [AASP/MA] is fighting forthe shops, working on issues that affectall of us.

The thing is, there are people whowere working to help [whats nowAASP/MA] when I first started, and alot of them are the same ones still doingit! he adds. Theyre working on this,and theyre trying to run their businesseson top of everything. The associationdefinitely needs more people involved -including newer people - to help furthertheir goals.

With over three decades under hisbelt and no doubt many more successfulyears to come, Lundy credits Imperialssuccess to the dealers philosophy of re-spect, communication and honesty.

We have a lot of great customers,he says. There are a lot of great, smartpeople in this industry. Ive built a goodreputation over the years by being hon-est; Ill tell it like it is, whether you wantto hear it or not - and by getting outthere in front of the shops. At Imperial,weve surrounded ourselves with a greatstaff, we get good support from the man-agement and we try to get out there tohelp those who support us.

Imperial Parts is open 8am - 5pm,Monday through Friday. To learn moreabout the department, visit imperialcars.com/wholesale. Lundy can bereached directly at (877) 272-0332 [email protected].


[VENDOR] SPOTLIGHTby Alicia Figurelli

the Importanceof Relationships:INSIDEIMPERIALCARS

MASSACHUSETTS


Above: Imperial parts driver Alex Baker;Inset: Imperial Wholesale Parts Manager John Lundy


Its a moment that most shop owners dread. Imagine if your facility gets an unexpected visit from the Occupational Safety

and Health Administration (OSHA). Would you be able to demonstrate to theagency that youre up to date on your chemical labeling, accident prevention

programs, equipment testing and the slew of other requirements you need to meet to bein compliance? Would OSHA walk away confident that your employees are working in a safe

environment, or would you need to open your checkbook to pay some hefty fines?With some AASP/MA members recently facing this potentially uncomfortable scenario,

the association hosted a special Statewide Meeting on May 24 to put members in direct contactwith OSHA representatives for a better understanding of what businesses need to do to stayin compliance and prevent workplace injuries or deaths. Held at the Westwood Restaurant inWestfield, the evening gathering featured presentations by Dale Varney, an OSHA compli-ance officer, and Kristen Perkins, manager of technical services for the environmentalspecialist John W. Furrh Associates (johnwfurrhassociates.com).

Unfortunately, the need for OSHA oversight of Americas workforce is greater than ever,as more than 4,600 Americans died from workplace injuries and illnesses last year. In 2013alone, over 6,000 workers were injured in a fall at work in Massachusetts.

If you are a shop owner who is unsure of your business OSHA compliance, now is thetime to make sure you are doing things the right way. In August 2016, OSHA penalties fornon-serious violations will increase from $7,000 to $12, 471, while fines for serious, willful andrepeat violations will increase from $70,000 to $126,000.

Before launching into his presentation, Varney made it clear that OSHAs goal is to helpbusinesses, not penalize them.

When we go in and dont find stuff, we have the ability to walk back out and say we did-nt find anything, he said. We have enough customers; we dont need youWere not look-ing to put people out of business. Hopefully, this is an incentive if you want to look at yoursafety and health program and boost it up a little bit.

Varney was especially vocal in warning attendees of the dangers of isocyanates. When you get it through your lungs or if you have it [via] skin contact, it could create some

serious problems, he cautioned. Weve had several different cases through the state where peo-ple have actually become so sensitized that they are no longer able to do the work. Weve

had 30-year painters who had to be removed from duty because they were oversensitive toisocyanates.

Additionally, he noted that shops need to make sure they have practices in place toaddress noise, including providing employees with hearing protection for anything above

85 decibels. Noise is the silent hazard, he said. Anything over 90 [decibels], you have to put in a

whole hearing conservation program.

by Joel Gausten




MASSACHUSETTS


OSHA rules require employers tokeep records of injuries and illnesses andreport each worker death (to 1-800-321-OSHA) within eight hours of the acci-dent. Additionally, they must reporteach incident that hospitalizes one ormore workers within 24 hours. Varneystressed that this includes heart attacksand other health incidents that dont im-mediately appear to be related to the job.

It doesnt mean were going to goout there [to the shop], but were goingto take that information down, he said.If we find out that the person had a his-tory of heart conditions, we might justtake that information and that will be theend of it. But if we find out he was work-ing on the front of an electrical panel [or]something like that, we might be lookingfurther.

According to Varney, the top-citeditems in the auto body industry are:

respirator protection;hazard communication;spray finishing;personal protective equipment;flammable liquids;fire protection; and electrical.

Electricity is a major concern forOSHA, with an average of 4,000 non-dis-abling and 3,600 disabling electrical con-tact injuries annually in the UnitedStates. An average of five people perweek are electrocuted in the workplace,while over 2,000 workers are sent toburn centers each year with electrical-relatedinjuries.

In the electrical world, if youregoing to work on something live, dont

do it, Varney expressed. If youredoing things that youre not qualified todo, bring in the electrician and let himdo it.

AASP/MA Board member PeterLangone (Langonet Auto Body & Frame,Agawam) shared his own recent experi-ence with an OSHA inspection, whichresulted in needed changes to better en-sure employee safety and compliancewith the law. Although he admitted thatthe situation was nerve-wracking atfirst, he praised OSHA for their profes-sionalism and courtesy throughout theprocess.

They were more than fair, he of-fered. At the end of it all, our shops ac-tually better from it.

When they pointed out something,we took care of it done, no argu-ments, he added. In the end, they gaveus an opportunity to bring our point ofview on some of the things they did fineus forWe were left with an agreeablenumber and to be honest with you, amuch better shop than when westarted.

Langone advised his fellow shopowners to make sure that their workersare being provided a safe environmentin which to breathe.

I think you guys could avoid a lotof it just [by getting] that respirator pro-gram in place right off the bat, he said.That was the bulk of what they werelooking for.

Later in the meeting, Perkins de-tailed some of the ways that John W.Furrh Associates assists body shops inearning and maintaining compliance, in-cluding performing extensive inspec-tions of the facility to look for OSHAviolations and general safety and envi-ronmental issues and ensuring that

employees have access to proper training. As she noted, sometimes themost innocuous things can cause serioussafety issues. Did you pour gasoline in aGatorade bottle? Make sure nobodydrinks it by mistake! Do you have a tech-nician with a big beard? Make sure hissense of style doesnt negatively affectthe seal on his respirator.

The biggest problem I see when Igo into a facility like yours is gettingpeople to shave, she said. The boss al-ways says [to me], If I make them shave,I wouldnt have good body men. If I en-force this rule, people arent going to doit; theyre going to leave. Im pretty suretheyre not going to leave; Im prettysure they need their job. It has to comefrom management, ownership or some-where up top that these guys need toshave to be wearing their respirators...Iknow its a huge problem in the indus-try. Youve just got to put your footdown. When it comes down to it, whosgoing to get fined? Probably not the employee.

AASP/MA President MollyBrodeur encouraged those who at-tended the Statewide Meeting to makethe most out of the presentation in en-suring a safer, more environmentallysound operation.

Over the years, weve tried to keepmembership aware of the regulationsaround OSHA and what they can do tobe prepared, but obviously things arechanging all the time, she said. Wehope that youre going to walk awayfrom here with some new information.

For information on upcomingAASP/MA meetings and events, visitaaspma.org.

OSHA representative Dale Varney offered powerful food for thought.

AASP/MAs Peter Langone shared his experiences with an OSHA inspection.

Environmental specialist Kristen Perkins(John W. Furrh Associates)


www.firsthyundai.com www.firstfordma.com www.firstchryslerma.com

Prompt & Dependable DeliveryParts Line:508.699.4700Fax Line: 508.699.4761Parts Hours:Mon-Sat: 7:30-5:00270 East Washington St. North Attleboro, MA 02760

Experienced andProfessional Parts TeamParts Line:774.888.6666Fax Line: 508.673.6338Parts Hours: Mon-Sat: 7:30-5:00292 William S. Canning Blvd. Fall River, MA 02721

Ask about ourCompetitive PricesParts Line:508.316.8410Fax Line: 508.316.8397Parts Hours: Mon-Sat: 7:30-5:00280 East Washington St. North Attleboro, MA 02760



I had an electrical issue with my car last week that mylongtime independent mechanic couldnt repair. He in-stead referred me to the local dealer shop - a place that,based on my dealings many years ago, I dreaded going to.However, the experience turned out to be much better thanI expected.

What particularly struck me at the dealer was the largesign hanging on the wall next to my service representa-tives desk, telling me in big bold letters that I had the rightto have replaced parts returned to me, or to examine re-placed parts that had to be returned to the manufacturer orsomeone else under a warranty or rebuilding arrangement.

Others might think that the sign was odd. But havingrepresented collision repair shops for many years, I knewof the section of the Attorney Generals regulations that re-quired that the information be disclosed. It got me thinkingabout how many matters had to be (or could be) posted ina shop in order to comply with various legal requirements.The following is a summary:

Your Motor Vehicle Repair Shop Registration. Any per-son or entity in Massachusetts that performs repairs ondamaged motor vehicles (or even just undertakes a repair)for actual or intended compensation is required to be regis-tered with the Massachusetts Division of Standards. TheDivision issues a Certificate of Registration to the shop,and the shop is then required to publicly display its Cer-tificate. It is a violation of the Registration statute, as wellas a per se violation of the Massachusetts Consumer Protec-tion Act, for a registered shop to fail to display its Certifi-cate. It is also a violation of the statute and a per seviolation of the Consumer Protection Act for an unregis-tered shop to display a Certificate, or a copy of a Certifi-cate, or to hold itself out as a registered shop.

Your Storage Charges and Storage Policy. The AttorneyGenerals auto repair regulations require every repair shopto disclose to its customers, in advance, both the conditionsunder which it will charge storage, and the daily or hourlyamount of such charges. The disclosure can be either inclear and conspicuous written form given to the customer(usually on the shops repair order), or it can be posted inthe shop in a clear and conspicuous manner or you canuse both methods.

There are some things to note about storage charge dis-closures (as well as other disclosures required by the Attor-ney General):

First, repair shop is defined a bit more broadly in theAGs regulations than in the Registration statute. It in-cludes any person or entity that for compensation, en-gages in the business of diagnosing or repairingmalfunctions of or damage to motor vehicles, includingauto body shops and retail stores which offer automotive serv-ices. So it even includes auto parts stores that just dowindshield wiper and battery replacements. But the regu-lation does exclude businesses repairing their own vehi-cles, and it also excludes gas stations doing minor repairs(such as oil changes, fan belt replacements and light bulbreplacements) from the disclosure requirements.

Second, a notice is not clear and conspicuous unlessit is of such size, sound or color contrast and is so placedas to be readily noticeable to the person to whom it is beingdisclosed. If it is in writing (rather than a posting), it mustbe in at least 10-point type. You cant post your notice inyour shops work area where your customers cant see it,but you can make a recording that is played in your shopfor your customers to hear - although I have never been ina shop that has done this, nor do I know of any shop thathas even thought of doing it.

Third, with respect to storage charge disclosures,please do not ignore the fact that you are required to dis-close not only your charges, but also the circumstancesunder which those charges will be incurred. I have been inmany collision repair shops that have a sign that sayssomething like Storage charges: $X.XX per day inside,$Y.YY per day outside, but this is clearly not sufficient.

When will storage be charged? Will it be charged forvehicles that you repair, or just for vehicles that dont getrepaired? Will it be charged prior to the customer decidingwhether the car will be repaired? Will it be charged for ve-hicles declared to be total losses? If so, from when untilwhen? Will it be charged if the customer fails to pick up arepaired vehicle within a certain number of days? Underwhat conditions will you store a vehicle inside or outside?Whatever your policies are must be addressed in your stor-age charge disclosure, whether that is in a sign on yourwall, in your repair order or both.

Your Customers Right to Get Replaced Parts Back.This is the disclosure that I noticed on the dealers wall,and its one that you are required to make to all of yourcustomers. Specifically, you must disclose in advance thatthe customer has a right to have any parts replaced by therepair shop returned to him or her at the completion of the

CoNSPICUoUSPoStINgS

by James A. Castleman, Esq.[LEGAL] PERSPECTIVE



MASSACHUSETTS



repairs, or to inspect such parts inthe event the repair shop is requiredto return the replaced parts to themanufacturer or some other personunder a warranty or rebuildingarrangement. Again, this disclosurecan be made in your repair order orother writing given to the customer,or it can be clearly and conspicu-ously posted in your shop. While Isuspect that very few customers ac-tually want to get replaced partsback (or even to inspect them), theyhave a right under Massachusettslaw to do so - and you have a legalobligation to let them know about it.

The Amount You Will Charge foran Estimate or Diagnosis. If you aregoing to charge for an estimate or fora diagnosis under any circumstances,then you have to disclose this to yourcustomer in advance. While mostcollision repair shops do not chargefor an appraisal if they are going torepair a car, they do have a right todo so. And I do know of shops thatcharge for an appraisal if a car is notgoing to be repaired at their shop.You just have to disclose this to yourcustomers, either in a writing givento your customer or in a clear andconspicuous posting.

Miscellaneous Postings. Whilethis is a listing of the most importantpostings that you must or couldmake, be aware that there may belocal licenses that you have that mayhave to be posted, such as a munici-pal business license or possibly cer-tain storage licenses. You shouldcheck with your local licensing au-thority to see what they require.

MASSACHUSETTS


Attorney James Castleman is amanaging member of Paster, Rice

&Castleman, LLC in Quincy,MA. He can be reached at

(617) 472-3424 or at [email protected].


You may not think that a former metal fabrication studentand a restaurant manager-turned-teacher could make a name forthemselves as accomplished collision repair professionals. But inthe case of brothers Matt and Zac Ciaschini, the two have crafted arecipe for success through their life experiences, commitment tocustomer service, quality repairs and out-of-the-box thinking asco-owner/operators of Full Tilt Auto Body in Easthampton.

My brother went to Smith Vocational High School inNorthampton for metal fabrication, but he was always a car per-son and wanted to be involved in the industry, says Matt. Hestarted working at a body shop in high school and quickly ex-celled, becoming the head painter by the time he graduated. Hefell in love with the trade and eventually decided to go out on hisown. He rented one bay in the space were in now, and in 2008opened Full Tilt Auto Body.

I wasnt in the industry previously, he continues. I hadoriginally studied business management, then went back toschool to become a teacher. In 2010, I had gotten laid off from myteaching position, and Zac said to me, Why dont you come inand help out? At the time, the business was really small - it washim, a body guy and a kid who helped clean and detail. So I camein and started to help out with the daily operations. It started off atthree days a week, then increased to four. Before I knew it, I washere full time. Pretty soon after that, I bought in on the businessand we turned it into a corporation.

Today, the eight-bay, 8,000-square-foot facility houses a totalof 14 employees. Zac is out of the paint booth these days, havingmoved to the role of production manager, while Matt works as thefacilitys head appraiser.

I was always a front-of-the-house kind of guy, Matt ex-plains. After college, I had managed a restaurant for three years.And I had always had customer-oriented jobs my whole life. Nei-ther Zac nor I are introverts in any way; our parents raised us to

want to help people. Its natural for both of us to be working withthe public. We enjoy dealing with customers and the community.

Full Tilt Auto Body offers a full range of collision repairs aswell as a mechanical department and bed liner business. The com-pany has further expanded its services to include restoration onvehicles and unique items alike over the years, including safes,gas pumps, light posts, windmillsand bears.

Were project-oriented people and we like to see differentstuff, so we dont ever really say no to anything, Matt notes.Back in 2012, we worked with Easthampton on a townwide out-door art installment known as the Bearfest Art Walk. Local artistshad decorated a collection of fiberglass bears, which were then in-stalled all over town outside of local shops, restaurants and bars.People could walk around and admire the artwork, but also visitlocal establishments. We clear-coated and sealed all the bears inorder to protect them from the elements. Id say that was probablythe most different job weve done to date.

Full Tilt has also earned recognition from the communitiesthey serve. The Daily Hampshire Gazette has awarded the facilitywith two Readers Choice Awards since 2013, and Full Tilt hasalso won Best of the Valley poll awards in the Valley Advocate forfour years running (in the Best in Auto Body, Best in AutoService and Best in Detailing categories).

Weve diversified not only because it keeps things fun, butalso out of necessity, Matt says. As the years pass in Massachu-setts, we havent really seen the state give our industry any payraises, between the Labor Rate or even what is paid out on paintand materials. Weve had no choice but to go into other endeav-ors. A lot of us in this business are starting to realize that we maynot be able to just rely on [collision repair] if we want to survive inthe future.

As Matt notes, there is hope thanks to initiatives from groupslike AASP/MA.

Weve been members of the association for years, he ex-plains. We feel like AASP/MA is important, because theyrefighting for us. I wish I had time to be writing letters and visitingthe State House to try and enact change on my own, but I knowtheyre doing it, and I think theyre trying really hard to do whatthey know needs to be done. On top of the Labor Rate, theres alsoan egregious lack of respect for laws that are in place in the state. Isee AASP/MA trying to make changes at the ADALB to solvewhat is a clear problem across the board for us repairers. Full TiltAuto Body is also an I-CAR Gold Class and Sherwin-Williams A-Plus certified shop.

When asked what sets Full Tilt Auto Body apart from thecompetition, Matt notes the shops interactive, hands-on approachto customer service.

[MEMBER SHOP] SPOTLIGHT


continued on pg. 54

Full Service and Full Attention atFull Tilt Auto Body

The staff at AASP/MA member shop Full Tilt Auto Body.

Full Tilts unique skills were put to use at the 2012 Bearfest ArtWalk. (Photo courtesy of easthamptonbearfest.com)


As a member of the Alliance of Automotive Service Providers of Massachusetts (AASP/MA), I will abide by the associations bylaws and code ofethics. I understand that membership in AASP of Massachusetts is non-transferable, and I must remain current with my dues in order to be a member in good standing. I understand that if I discontinue my membership that I must immediately cease using any association promotions,logos or materials. Additionally, I understand that as part of my AASP of Massachusetts membership, I will receive New England Automotive Report, the official publication of AASP of Massachusetts, faxes, emails and other mailings.

2016 MEMBERSHIP APPLICATION

*** PLEASE tYPE oR PRINt LEgIBLY ***

12 Post office Square, 6th Floor Boston, MA 02109Phone: (617) 574-0741 | Fax: (617) 695-0173|[email protected]

Primary Contact Name: ________________________________________________________________________________________________

Business Name: ______________________________________________________________________________________________________

Street Address ________________________________________________________________________________________________________

Mailing Address ______________________________________________________________________________________________________

Phone Number ( )____________________________________ Fax Number ( ) __________________________________________

E-mail Address ________________________________________ Web Site Address ____________________________________________

Street City State Zip

Street City State Zip

As required by the U.S. Tax Code, AASP of Massachusetts, Inc. informs its members that 75% of the dues paid to the associationare tax deductible. The remaining 25% is allocated to legislative activities and is not tax deductible.

MASSACHUSETTS


(3#s on back for Visa, 4 on front for AMEX)

MEMBERSHIP TYPE (check one)

Collision Repair ShopMechanical Repair ShopBoth, Collision & Mechanical Repair ShopsVendorRS Number (if applicable) ________________________________

AASP/MA CHAPTER (check one)MidStateSoutheasternNortheasternWestern

ADDITIONAL CONTACT FOR NEWSLETTERS AND LEGISLATIVE UPDATES

Name: ____________________________________________________Email: ____________________________________________________Name: ____________________________________________________Email: ____________________________________________________Name: ____________________________________________________Email: ____________________________________________________Name: ____________________________________________________Email: ____________________________________________________

ACCOUNTS PAYABLE CONTACT:Name: __________________________________________________Phone Number: __________________________________________Email:____________________________________________________

ANNUAL MEMBERSHIP DUES (The AASP membership year is from January 1 to December 31, 2016)

$40/month $115/quarter $425/year - BESt vALUE!Monthly & Quarterly Dues are Automatic Credit Card Transactions ONLY*

NEW! Political Action Committee (PAC)Donation ...............$_____

Check or Cash Credit Card: Visa MasterCard Amex

Card Number: __________________________________________CID Number: ____________Expiration Date: ________________________________________Name on Card: __________________________________________Billing Address of Credit Card: ____________________________________________________________________________________________________________________________________________Signature: ______________________________________________Date: __________________________________________________Name: ____________________________________________________

Email: ____________________________________________________

PLEASE CoMPLEtE tHIS MEMBERSHIP APPLICAtIoN AND REtURN It WItH PAYMENt to AASP-MA oFFICE.

Personal Contributions Only



Bernardi Honda960 Worcester RoadNatick, MA 01760Parts Direct: 800-247-3033FAX: 508-651-1220www.bernardihonda.com

Kelly Honda540 Lynnway Rt. 1ALynn, MA 01905Parts Direct: 800-779-7466FAX: 781-595-2898e-mail: [email protected]

Lia Honda of Northampton293 King StreetNorthampton, MA 01060Toll Free: 800-369-7889Direct: 1-413-586-6043FAX: 1-413-585-0502www.liahondanorthampton.com

Honda of Enfield20 Palomba DriveEnfield, CT 06082Toll Free: 800-222-6632FAX: 860-253-5419www.liahondaofenfield.com

Honda North382 Newbury StreetDanvers, MA 01923Toll Free: 800-882-9797FAX: 978-774-9483e-mail: [email protected]

Schaller Honda1 Veterans DriveNew Britain, CT 06051Toll Free: 800-382-4525Direct: 860-826-2080FAX: 860-826-2083e-mail: [email protected]

Lundgren Honda of Auburn525 Washington StreetAuburn, MA 01501Toll Free: 800-777-2044FAX: 508-721-0872e-mail:[email protected]

Honda collision repair parts are engineered and manufactured to Honda standards. In the collision-repair business, time is money, and you cant waste time on parts thatalmost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it.

For Genuine Honda parts, contact these Authorized Honda dealers.

It Takes Genuine Honda Collision Repair PartsTo Achieve a Genuine Honda Fit.




Allen Mello Chrysler Dodge Jeep Ram ........25Audi Group ....................................................20Audi Shrewsbury ..........................................52Axalta Coating Systems ..................................4Bald Hill Chrysler Jeep Dodge Ram..............8Balise Wholesale Parts Express ....................11Baystate Chrysler/Jeep/Dodge ..................45Best Chevrolet/Best CDJR..........................IFCBMW Group ..............................................16-17BMW/Mini of Warwick ..................................6Clay Subaru ....................................................45Collision Equipment Company ....................9Colonial Auto Group ....................................37Empire Auto Parts..........................................39Enterprise ........................................................23First Chrysler-Dodge-Jeep-Ram ..................36First Ford ........................................................36First Hyundai..................................................36Ford Group ....................................................33Honda Group..................................................53Hyundai Group..............................................40Imperial Ford..................................................33Infiniti of Norwood........................................21Ira Group....................................................12-13Kelly Automotive Group............................IBCKia Group........................................................41Linders, Inc. ..................................................54Long Automotive Group ..........................OBCMazda Group..................................................44Mercedes-Benz of Shrewsbury ....................26Mopar Group..................................................32Nissan Group..................................................31Polyvance ........................................................50PPG ....................................................................3Robertsons GMC Truck ................................42Sarat Ford Lincoln..........................................42Sentry Group ..................................................27Subaru Group............................................28-29Tasca Group ....................................................47Toyota Group..................................................48Village Auto Group........................................51VW Group ......................................................46Wagner BMW of Shrewsbury ......................52Wagner Kia of Shrewsbury ..........................52Wellesley Toyota/Scion ................................36Wheel Collision Center ................................39

AD INDEX

AUTAUT MM TIVETIVEN E WN E W E N G L A N DE N G L A N D

continued from pg. 43

Customers are amazed that we re-ally do handle everything for them, hesays. We always have a rental car or freeloaner waiting. We handle all claims serv-ices. If we say we warranty it, we reallyand truly do. And we keep ourselves ac-countable through management softwarethat sends text updates to our customers,as well as CSI surveys to see how weredoing. And on the other end, weve foundthat you really do catch more flies withhoney than with vinegar. I dont argueanymore; I know what I need to get paid

and people understand that we do every-thing we say we do. Being nice and estab-lishing friendly, long-lasting relationshipswith everyone we deal with, from the in-surance adjusters to the customers andeveryone in between, has worked reallywell for us.

To follow Full Tilt Auto Body online, visit tinyurl.com/jsm963c orfulltiltautobody.com.

MASSACHUSETTS


[MEMBER SHOP] SPOTLIGHT


New England Automotive Report July 2016

Documents

Transcript of New England Automotive Report July 2016