New Business, offshore data capture, Manolo de la Fuente
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Transcript of New Business, offshore data capture, Manolo de la Fuente
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TNT Post Shore3rd POSTAL INDUSTRY EXECUTIVE FORUMPrague, May 2011Manolo de la Fuente
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Royal Mail Shrinks it’s operations to fit smaller market
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Itella faces pressure to raiseprices as mail decline worsens
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11.000 jobs disappear at TNT Post due to declining volumes
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Networkoptimisation
Three-day delivery model
Full-time to part-time
Franchise post offices
Outsourcing & offshoring
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Sorting centres
Webcoding platform
Data entry sites
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1 million
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12 seconds
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3 months
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15 minutes
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500%
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6 million
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Better quality
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100% uptime
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70%cost savings
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Flexibility in planning
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Scoping related processes
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Establishing growth
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Level of complexity
Turn around time
Real timeSame dayOff line
Archives Books
Surveys
Claims Invoices Connotes
Orderforms
X-ray coding
Videocoding
Reply services
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TNT Post ShoreManolo de la Fuente