NESTOA Commissioners’ Roundtable Pennsylvania Department ...... · • Digital Document...
Transcript of NESTOA Commissioners’ Roundtable Pennsylvania Department ...... · • Digital Document...
![Page 1: NESTOA Commissioners’ Roundtable Pennsylvania Department ...... · • Digital Document Processing Strategy – Intelligent mail Barcode June • Digital Document Processing Strategy](https://reader033.fdocuments.us/reader033/viewer/2022060416/5f13d69c913133564f6c4c46/html5/thumbnails/1.jpg)
NESTOA Commissioners’ Roundtable
Pennsylvania Department of RevenueTransformation Plan 2017-2022
![Page 2: NESTOA Commissioners’ Roundtable Pennsylvania Department ...... · • Digital Document Processing Strategy – Intelligent mail Barcode June • Digital Document Processing Strategy](https://reader033.fdocuments.us/reader033/viewer/2022060416/5f13d69c913133564f6c4c46/html5/thumbnails/2.jpg)
Realigning Resources
• Taxation Reorganization• Field Enforcement Consolidation
• Call Center Merger• RPA
Modernizing Business Processes• PATH/MyPATH• eCorrespondence• IMB/White Mail
Empowering Employees
• LEAN• MyIDEAS
• Focus Groups
2
WHAT is the Department doing to Transform?
![Page 3: NESTOA Commissioners’ Roundtable Pennsylvania Department ...... · • Digital Document Processing Strategy – Intelligent mail Barcode June • Digital Document Processing Strategy](https://reader033.fdocuments.us/reader033/viewer/2022060416/5f13d69c913133564f6c4c46/html5/thumbnails/3.jpg)
Shrinking Authorized Compliment
Greater Number of Taxes to Administer
Increased Demand for Customer Services
Overlapping & Competing Operations
3
WHY is the Department Transforming?
![Page 4: NESTOA Commissioners’ Roundtable Pennsylvania Department ...... · • Digital Document Processing Strategy – Intelligent mail Barcode June • Digital Document Processing Strategy](https://reader033.fdocuments.us/reader033/viewer/2022060416/5f13d69c913133564f6c4c46/html5/thumbnails/4.jpg)
4
PATH/MyPATH Implementation
Reorganizations
LEAN Initiatives
Digital Document Processing Strategy
MyIDEAS/Focus Groups
Robotic Process Automation
HOW is the Department Transforming?
![Page 5: NESTOA Commissioners’ Roundtable Pennsylvania Department ...... · • Digital Document Processing Strategy – Intelligent mail Barcode June • Digital Document Processing Strategy](https://reader033.fdocuments.us/reader033/viewer/2022060416/5f13d69c913133564f6c4c46/html5/thumbnails/5.jpg)
WHEN is the Department Transforming?
2017
2019
2020
2021 2022
August• Digital Document Processing Strategy
ECorrespondence Splash Page
April• Digital Document Processing
Strategy ECorrespondence
February• Digital Document Processing Strategy –
Intelligent mail Barcode
June• Digital Document Processing
Strategy White Mail
January• Modernization Rollout 1 - IFTA/MC, MF,
AFT
October• Modernization Rollout 2 - RTT, IT
August• Taxation Reorg Phase 2 - BTFT/BCT/MAFT - BTS Bureaus• Customer Experience Center Consolidation
July• Taxation Reorg Phase 1 - MAFT
Functionalizes
May• Taxation Reorg Phase 4 - BIT Functionalizes
October• Modernization Rollout 4 - BTS
November• Modernization Rollout 3 - PIT, Pass
Through, PTRR• Incorporate SSO on top of our new and
existing publicly facing tax portals
2018October• Customer Experience Center
Staff reorged and relocated.
December• Field Enforcement Consolidation