OPTIMIZING WIRELESS SERVICES. IMPROVING CUSTOMER EXPERIENCE.

Nemo CEM SolutionProduct Presentation

May 3, 2023

2

SOFTWARE CLIENT DOWNLOADED ON THE SUBSCRIBER’S DEVICE

INSTALLED & CONTROLLED OVER THE AIR (OTA)

LIVE TESTS, MEASUREMENTS, AND COMMUNICATION WITH

SERVER

GET THE REAL CUSTOMER EXPERIENCE

2G3G

WORKS ON REAL COMMERCIAL

DEVICES

ANONYMOUS AND CONTROLLED BY

THE USER

ACTIVE TESTS AND PASSIVE MONITORING

KPIS COMPUTED ON THE PHONE

FULLY CONFIGURABLE OVER THE AIR (OTA)

MERGE OF TECHNICAL AND CUSTOMER

BASED INFORMATION

KEY FEATURES

COLLECTAGGREGAT

EDISPLAY

NEMO QMON

HANDSETSAPPLE IOSANDROID

RIM OS SYMBIAN

OSWIN PHONE

3G/LTE USB DONGLE MODEM

COMMERCIAL DEVICES

SERVICES MEASURED

VOICE

MESSAGING (SMS/MMS/EMAI

L)

DATA

RIM SERVICES

VIDEO

APPLICATION CU

STOM

ER QO

E SURVEY

RADIO

BEARER MEASU

REMEN

TBROADBA

ND DEVICES

Settings

Sent via

http / https

NEMO QVIEW

CONFIGURE SCENARIO

LAUNCH CAMPAIGN

UPDATE SCENARIO

UPGRADE DQA

DEPLOY

CAPTURE

Dashboard Reporting Geo-mapping

PANELIST MANAGER

SURVEY MANAGER

SOLUTION OVERVIEW

KPIs

5

OPERATING SYSTEM MINIMUM VERSION REQUIREMENT

ANDROID 2.2.

APPLE IOS > 4.3.X

SYMBIAN S60 9.2+, ANNA AND BELLE

BLACKBERRY > 5.X

WINDOWS PHONE 7.X

MS-WINDOWS (USB DONGLES) XP, VISTA AND SEVEN

USER EQUIPMENT COMPATIBILITY

MODE

NAME TYPE DEFINITION TRIGGERS

ON CLICK MONITORING (OCM)

ACTIVE AND MANUAL

MANUAL TESTS FOR DIFFERENT SERVICES (DATA, MESSAGING, VIDEO…) THROUGH SCENARIO DEFINED ON THE SERVER SIDE

END USERS

SILENT SCRIPT MONITORING (SSM)

ACTIVE AND AUTOMATIC

TESTS ARE LAUNCHED AUTOMATICALLY AT A PRECISE TIME. THE SERVER CONTROLS THE MEASUREMENT

FROM NEMO QVIEW SERVER

SILENT LIVE MONITORING(SLM)

PASSIVE

RUNNING IN THE BACKGROUND, IT RECORDS NETWORK INFORMATION ON THE SERVICES USED BY THE END USER

END USERS WHILE USING THEIR PHONE NORMALLY

MEASUREMENT MODES

MULTI OS COMPATIBILITY

SERVER FEATURES (I)

• Gather and manage your panelists• Design and manage targeted

devices• Activate scheduled tests scenario

• Create and manage simultaneous campaigns

• Configure and update your Nemo Qmon settings

• Schedule automatic tests on all the services

• Activate popup surveys

REAL-TIME AND OTA

COMMUNICATION

CAMPAIGN MANAGER

PANELIST MANAGER

DASHBOARD REPORTS

• Get instant and configurable reports

• Export your results• Create your own reports

SERVER FEATURES (II)

• Collect customer feedback with automatic popup questionnaires

• Create and schedule the questionnaires with the Survey Manager

• Push the popup questionnaires after the use of any service

• Launch relevant survey campaigns

• Analyze the results in real-time on the dashboard

REAL-TIME AND OTA

COMMUNICATION

SERVER REPORTS

COVERAGE MAPS DATA SERVICE PERFORMANCE

APPLICATIONS AND VIDEO STREAMING WI-FI USAGE

SOLUTION INTEGRATION

May 3, 2023

12CASE STUDY 1 - VIP CARE

<x

Jon checks in live area coverage on the planning tool and does not detect any coverage issue. He decides to send Nemo Qmon installation link to MS Smith in order to validate issues and investigate more.

16:00 Ms Smith calls customer care to complain. Jon identifies her as a VIP customer.

She is using a HTC One SV device and getting random voice quality issues (drop, failure) as well as slow internet browsing at home.

CASE STUDY 1 - VIP CARE

May 3, 2023

13

Jon sends Ms Smith Nemo Qmon installation link. After installation, a configuration pre-set by Jon to qualify Ms Smith issues is automatically loaded.

16:03 Jon confirms that the agent has been installed and attached to proper campaign.

Thanks to Nemo Qview’s live dashboard, Jon detects more than 100 ISHO and many “home connection lost” where Ms Smith is living.

16:02

Day +1 08:00

May 3, 2023

14CASE STUDY 1 - VIP CARE

Jon checks again collected data and confirms that issue has been successfully fixed.

Day +2 08:00Day +1 09:00

Jon informs Ms Smith that issue has been identified and will be fixed soon.

Jon opens an immediate work order to change parameters of the overshooting cell.

Day +1 08:45

Jon lists all cells visited by Ms Smith and checks if she were attached to the closest one. He identifies a cell located at 1 km from Ms Smith’s home that is probably overshooting and providing bad performances.A potential explanation for her quality issues!

Day +1 08:30

May 3, 2023

15CASE STUDY 1 - VIP CARE

THE ENDQuickly validate and locate issues impacting your customers.

Take quick and efficient actions to fix identified issues

Increase customer satisfaction and reduce churn

A

B

C

May 3, 2023

16CASE STUDY 2 – NETWORK INVESTIGATION

He decides to create a panel with 400 devices to test web page loading time in SSM mode on specific URLs.

10:00 Jon logs himself on QView and detects bad web performance

10:30 400 active testing scripts are spread out on smartphones from internal staff and points of sale of the mobile operator…

Thanks to DQA admin module, the test case is designed and the test plan is launched.

May 3, 2023

17CASE STUDY 2 – NETWORK INVESTIGATION

15:00 From the DQA Admin,, Jon decides to modify the test cases to identify the issue.14:30 Jon decides to deeply investigate. He adds

600 more devices to the panel.

With more than 10,000 results. The problem doesn’t come from radio, but may come from APN2.

… and KPIs are sent to NEMO CEM server.11:00 14:00

18CASE STUDY 2 – NETWORK INVESTIGATION

Day +1 09:00

~ 150,000samples

… The panel is divided into two groups to differentiate the problems on the service platforms: • 50% of the devices will test APN2, • 50% of the devices will test APN1.

The wide range of devices used for this test gives an option to avoid an issue coming directly from a defined mobile device

APN1

APN2

The new test scenario is spread out over-the-air to 1,000 devices.15:30

19CASE STUDY 2 – NETWORK INVESTIGATIONThe problem is shrunk to the HTTP requests processing time on some HTTP proxies from APN2.

DAY +1 09:30

HSPA

HSPA

UMTS backhaul

bone

RNC

backSGSN

GGSN

ProxiesLoad-balancersFirewalls

Thanks to all stream data information reported, the technical investigation is focused onto concerned HTTP proxies. Panellists are released. Only 100 devices are used to monitor and watch how the problem is solved.

May 3, 2023

20CASE STUDY 1 - VIP CARE

THE ENDDesign and test your scenarios on end-user and commercial equipment

Monitor your network and keep track QoS/QOE KPIs

Diagnose and improve your network performance

A

B

C

www.anite.com/nemo

COMPLETE TOOLSET FOR WIRELESS NETWORK TESTING