NBX calls of the week..

The mysterious closed for business message prompt heard during open business hours.January 9, 2008

Just the other day, I received a tech call about any customer calling into this business would hear, â€œwe are closed for business, please leave your name and number at the beep. The customer advised me that he called the telephone company and everything was working properly. The customer also advised that nothing happened out of the ordinary that he could think of that would cause the NBX 100 IP phone system to respond this way. So, we both agreed to investigate the â€œthe mysterious closed message prompt heard during open business hours.â€ I had Mike browse to �www.nbxgeeks.com and select mattg from the NBX Techs Online tab. I then took over his PC with our Network Streaming software and logged into the 3Com NBX 100 IP phone system. From NetSet, I went into the Operations area and exported the dial plan so I could see and check the call flow for this particular phone system. The dial plan was the default North America 3 digit with no custom configuration to it. So, I then proceeded into System Configuration/System Settings area of the NetSet. I checked his Business Identity information, and it showed that his business was set to open at 8am and close at 5pm, Monday through Friday. Â Then, I went into the System Mode tab and realized what was causing the mysterious closed message heard during open business hours.

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The System Mode was set to force closed which meant that the NBX 100 phone system was set to a closed business status indefinitely and would send the closed message to all callers that called his business during open hours. I then asked if anyone selected this option accidentally since normally it is on automatic-open status. Mike advised nobody had the administration rights to do so. So, then I asked if someone had a button on their phone called System Closed. Mike advised that he was not aware of any phone that had or used that specific button. So, I checked all the phones and found that one phone did have a button Buy Levitra Professional Online Without Prescription which was set-up for System Closed. And, the System Closed button was selected (lit) and being used. So, I re-assigned the button to a personal speed dial number and put the phone system mode to an automatic-open mode status. I advised Mike to call his business phone number, and I could hear from my phone that the correct open for business message prompt was being played and his big sigh of relief.â€¦. Â Â Â Â Â

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Changing default admin password and backup your phone systemJanuary 7, 2008

How to change admin password and backing up your 3Com phone system

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The mysterious inbound call that could not be answered or heardJanuary 2, 2008

The other day, I received a tech call about a business whom had multiple phone lines, but one specific phone line coming inbound Buy Viagra Soft Tabs Online Without Prescription would not ring in the office. Yet, any caller would hear it ring and ring and eventually would hang-up since nobody would answer the call. All other phone lines would ring into the office, but not this specific line. The customer advised me that he called the telephone company and everything was working.Â The customer was bewildered and distraught because he wanted an answer to his problem quickly but nothing he did resolved this crazy issueâ€¦. So, we both agreed to investigate the â€œthe mysterious inbound call that could not be answered or heardâ€. I had Brian �log into www.nbxgeeks.com and select mattg from the NBX Techs Online tab. Â I then took over his PC with our Network Streaming software and logged into the 3Com V5000 IP phone system. From NetSet, I went into the Operations area and exported the dial plan so I could see the call flow for this particular phone line. I noticed the dial plan was doing some pre-translation with inbound digits (from the local telephone company) and that this phone line was being directed to a specific hunt group. Brian informed me that he setup the hunt group for this phone line the other day. So, I then went into the Users Configuration area and then selected the Hunt Group tab.

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I then selected the hunt group 450 and hit the modify button and noticed what was causing the inbound call to never be answered or heard. This hunt group had two issues: the box was checked for Logout for no Answer and the call coverage was the same number of the Hunt Group. When the Logout for no Answer is checked,Â it causes Â the phone system to automatically log out any user who does not answer a hunt group call within the period specified in the Per Device Timeout field. But, this rule does not apply for Calling Groups, even though you may check this box accidentally. But, Brian selected a Linear Group instead. So when a call came inbound that was not answered, the phone system logged everyone out of the group, and the phone system sent the call back to the same Hunt Group extension number and repeated the process until the caller hung-up. These 2 issues caused a never ending phone call loop. So, now we both understood why nobody in the office could hear the call and why callers could hear the ringing sound forever. So, I unchecked the Logout for no Answer, and we logged all the phones back into the hunt group. I then called the phone line, and Brian heard all the office phones ringing for that hunt group and he finally answered the phone call.â€¦. Â Â Â Â Â


The mysterious voice promptDecember 27, 2007

The other day, I received a tech call about a voice prompt on an auto attendant that could not be deleted or found. The customer was very distraught because he tried everything to get rid of this mysterious announcement but nothing workedâ€¦. So, we both agreed to investigate the â€œthe mysterious Levitra Online voice promptâ€. I �had Bob log into www.nbxgeeks.com and select mattg from the NBX Techs Online tab. I then took over his PC with our Network Streaming software and logged into the 3Com NBX100 IP phone system. From NetSet, I went into the auto attendant tab, selected the extension, and hit the menu tree button. Bob informed me that he changed the prompt for the main auto attendant and reviewed it through his phone. I then called his main business line and listened to the wrong prompt and realized what was occurring.

In the auto attendant area there is a button called TD Greetings which usually has the default system time-of-day greetings. Sometimes when you create new prompts for an auto attendant, the TD greeting button is accidentally selected and the prompt message replaces the system TD greetings instead. So, what happens when an inbound call goes to the auto attendant it will play that incorrect TD Greeting first. So, when trying to locate or delete the prompt it will not be found. Because, it is now located in

the TD Greetings area instead of the Prompt area (menu tree button) which can be frustrating to figure out. We selected the TD Greeting tab and sure enough there was a custom greeting for morning, afternoon, and evening. I then went back to the auto attendant main screen and hit the restore AA greetings button which restored the default morning, afternoon, and evening system greetings. Then, we called the main business line and much to Bobâ€™s relief he heard on the phone his correct voice promptâ€¦.


Easily Upgradeable 3Com NBX 100December 21, 2007

Overview of upgrading your 3Com NBX 100 phone system



Mystery of the silent phoneDecember 20, 2007

Yesterday, I received a tech call about a 3Com 3102B phone that wasmysteriously failing to ring for all incoming calls. Strangely though, thephone's red Buy Levitra Online LED light would blink when calls came in. At first the customerthought maybe she broke the phone by rebooting it too often out offrustration. So, I calmed her down and was eager to look into the “mysteryof the silent phone”.

I had Siena log into www.nbxgeeks.com and select “mattg” from the “NBX TechsOnline” tab. I then took over her PC with our Network Streaming software andlogged into her 3Com V3000 NBX System. From NetSet I went into deviceconfiguration, and then telephones. I then, selected the extension of thenon-ringing phone, and quickly realized the cause of the problem. In thebutton mapping section, there are system buttons (3 standard on a 3102 3ComPhone) which allow inbound/outbound calls. All of the system buttons had avalue of 4 for ring. Which means the phone will not physically ring untilafter the caller hears 4 rings, then the phone will ring like any otherphone.

On top of that, she had call forwarding turned on after 4 rings which meantthe phone would never physically ring since the NBX would have sent the callto her voice mail instead. So, I put the ring back to yes for all systembuttons and saved my changes.

Much to Sienna’s relief her phone was singing those familiar sweet melodiesagain…


Overview of 3Com IP Phone SystemsDecember 20, 2007

IP Phone Systems offered by 3Com including the NBX 100, V3000, and V5000



The mystery of the auto-answering phoneDecember 12, 2007

Yesterday I received a tech call about a 3Com 3102B phone that was mysteriously auto-answering incoming calls made to it. At first the customer thought maybe the phone was possessed by a Christmas Spirit - but I had other ideas and was excited to look into the â€œmystery of the auto-answering phoneâ€.�

I had Jenny log into www.nbxgeeks.com and I took over her PC with our Network Streaming software. I then went into the 3Com NBX100 phone system and checked the phone button mappings - nothing out of the ordinary. Then, I had a thoughtâ€¦ I asked Jenny, Buy Cialis Professional Online Without Prescription “Are there any red system lights on?” Jenny told me there was one button lit on the phone. I said â€œis it the button with a graphic of hand with a line through it?â€. Jenny replied - “YES!”. I �informed Jenny that the 3Com phone was not possessed but using a feature called â€œhands freeâ€. I then explained to her that when hands free is activated it will �automatically answer internal calls with a tone and then automatically activates the speaker of the phone. That is why the calls were automatically being answered. But, outside calls to the 3Com phone system will ring as usual.

Mystery solved â€“ Jenny was happy to know her phone system was spook-free.


NBX calls of the week..

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