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User Guide
See back cover for QuickInstallation.
We protect more people from more online threats than anyone in the
world.
Care for our Environment, ‘ It's the right thing to do’ .
Symantec has removed the cover from this manual to reduce the Environmental Footprint of our
products.
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Norton AntiVirus™ User Guide
The software described in this book is furnished under a licenseagreement and may be used only in accordance with the terms of the agreement.
Documentation version 18.0
Copyright © 2010 Symantec Corporation. All rights reserved.
Symantec, theSymantec Logo, Norton,SONAR,LiveUpdate,NortonAntiSpam, Norton AntiVirus, NortonInternet Security, Norton360,and Norton SystemWorksare trademarks or registered trademarksof Symantec Corporation or its affiliates in the U.S. and other
countries. Windows is a trademark of Microsoft Corporation.Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.Other names may be trademarks of their respective owners.
Theproduct describedin this document is distributed under licensesrestricting its use,copying,distribution, and decompilation/reverseengineering. No part of this document may be reproduced in anyform by anymeans without prior written authorizationof SymantecCorporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESSOR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ORNON-INFRINGEMENT,AREDISCLAIMED, EXCEPTTOTHEEXTENTTHAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.SYMANTEC CORPORATION SHALL NOT BE LIABLE FORINCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTIONWITH THE FURNISHING, PERFORMANCE, OR USE OF THISDOCUMENTATION. THE INFORMATION CONTAINED IN THISDOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
Symantec Corporation350 Ellis Street,
Mountain View, CA 94043http://www.symantec.com
Printed in the United States of America.
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Norton License Agreement
Norton AntiVirus™
IMPORTANT: PLEASE READ THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT (“LICENSE AGREEMENT”)CAREFULLY BEFORE USING THESOFTWARE (AS DEFINED BELOW).SYMANTEC CORPORATION, IF YOU ARELOCATED IN THE AMERICAS; ORSYMANTEC ASIA PACIFIC PTE LTD, IF YOUARE LOCATED IN THE ASIA PACIFIC RIMORJAPAN;ORSYMANTEC LIMITED, IF YOUARE LOCATED IN EUROPE, THE MIDDLEEAST OR AFRICA (“SYMANTEC”) ISWILLING TO LICENSE THE SOFTWARE TOYOU AS THE INDIVIDUAL, THE COMPANY,OR THE LEGAL ENTITY THAT WILL BEUTILIZING THE SOFTWARE (REFERENCEDBELOW AS “YOU” OR “YOUR”) ONLY ONTHE CONDITION THAT YOU ACCEPT ALLOF THE TERMS OF THIS LICENSE
AGREEMENT. THIS IS A LEGAL ANDENFORCEABLE CONTRACT BETWEEN YOUAND SYMANTEC. BY OPENING THISPACKAGE, BREAKINGTHESEAL, CLICKINGTHE “I AGREE” OR “YES” BUTTON OROTHERWISE INDICATING ASSENTELECTRONICALLY, OR LOADING THESOFTWARE, YOU AGREE TO THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT. IF YOU DO NOT AGREE TOTHESE TERMS AND CONDITIONS, CLICKTHE “CANCEL” OR “NO” OR “CLOSE
WINDOW” BUTTON OR OTHERWISEINDICATE REFUSAL, MAKE NO FURTHERUSE OF THE SOFTWARE, AND CONTACTYOURVENDORORSYMANTECCUSTOMERSERVICE, USING THE CONTACT DETAILSIN SECTION 11 OF THIS LICENSEAGREEMENT,FORINFORMATIONONHOWTOOBTAINAREFUNDOFTHEMONEYYOUPAID FOR THESOFTWARE(LESSSHIPPING,HANDLING, AND ANY APPLICABLE TAXESEXCEPT IN CERTAIN STATES AND
COUNTRIESWHERE SHIPPING,HANDLING,AND TAXES ARE REFUNDABLE) AT ANYTIMEDURINGTHE SIXTY (60) DAY PERIODFOLLOWING THE DATE OF PURCHASE.
1. License:
The software (including any accompanyingfeatures and services) and documentation
(including any product packaging) (the“Documentation”), that accompanies thisLicense Agreement (collectively the“Software”) is the property of Symantec orits licensors, and is protected by copyrightlaw. Although Symantec continues to ownthe Software, after Your acceptance of thisLicense Agreement You will have certainrights to use the Software during the Service
Period. The “Service Period” shall begin onthe date of Your initial installation of theSoftware,regardless of thenumberof copiesthat You are permitted to use in accordancewith Section 1.A of this License Agreement,and shall last for the period of time set forthin the Documentation or the applicabletransaction documentation from theauthorized distributor or reseller from whichYou obtained the Software. The Softwaremay automatically deactivate and becomenon-operational at the end of the ServicePeriod, and You willnot be entitledto receiveany feature or content updates to theSoftware unless the Service Period isrenewed. Subscriptions for renewals of theService Periodwill be availablein accordancewith Symantec’s support policy posted at
http://www.symantec.com/norton /support/technical_support_policy.jsp
This License Agreement governs anyreleases,revisions,updates or enhancements
to the Software that Symantec may makeavailable to You. Except as may be modifiedby the Documentation, and subject toSymantec’s right to terminate for Yourbreach pursuant to Section 10, Your rightsand obligations under this LicenseAgreement with respect to the use of thisSoftware are as follows.
During the Service Period, You
may:A.use one copy of the Software on a singlecomputer. If a greater number of copiesand/or number of computers is specifiedwithin the Documentation or the applicabletransaction documentation from theauthorized distributor or reseller from whichYou obtained the Software, You may use the
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Software in accordance with suchspecifications;
B.make one copy of the Software for back-up
or archival purposes, or copy the Softwareonto the hard disk of Your computer andretain the original for back-up or archivalpurposes;
C. use the Software on a network, providedthatYou have a licensedcopyof the Softwarefor each computer that can access theSoftware over that network;
D. permanently transfer all of Your rights inthe Software granted under this License
Agreement to another person or entity,provided that You retain no copies of theSoftware and the transferee agrees to theterms of this License Agreement. Partialtransfer of Your rights under this LicenseAgreement shall not be permitted. Forexample, if the applicable documentationgrants You the right to use multiple copiesof the Software, only a transfer of the rightsto use all such copies of the Software wouldbe valid; and
E. use the Software in accordance with anyadditional permitted uses which may be setforth below.
You may not, nor may you permitany other person to:
A. sublicense, rentor lease any portion of theSoftware;
B. reverse engineer, decompile,disassemble,
modify, translate, make any attempt todiscover the source code of the Software orcreate derivative works from the Software;
C. use the Software as part of a facilitymanagement, timesharing, service provideror service bureau arrangement; or
D.use the Software in any mannerthat is notpermitted pursuant to this LicenseAgreement.
2. Software Feature and ContentUpdates:
A. You shall have the right to receive newfeatures to the Software as Symantec, in itssolediscretion, makes suchfeaturesavailablewith the Software during Your ServicePeriod. Symantec continually strives toimprove theusabilityandperformance of its
products and services. In order to optimizetheSoftware Symantec may, at its discretionand without notice, add, modify or remove
features from the Software at any time.B. Certain Software uses content that isupdated from time to time, including but notlimited to the following Software: antivirusand crimeware software use updated virusdefinitions; antispyware software usesupdated spyware definitions; antispamsoftware uses updated antispam rules;content filtering and antiphishing softwareuseupdated URLlists;some firewall softwareuse updated firewall rules; vulnerability
assessment products use updatedvulnerability data and web siteauthentication software uses updated listsof authenticated web pages; these updatesare collectively referred to as “ContentUpdates” (or alternatively referred to as“Protection Updates” or “Security Updates”at times). You shall have the right to receiveContent Updates for the Software duringYour Service Period.
3. Product Installation; RequiredActivation:
A. During the installation process, theSoftware may uninstall or disable othersecurity products, or features thereof, if suchproducts or features are incompatible withthe Software or for purposes of improvingthe overall functionality of the Software.
B. There may be technological measures inthis Software that are designed to prevent
unlicensed or illegal use of theSoftware.Youagree that Symantec mayusethese measuresto protect Symantec against softwarepiracy.This Software may contain enforcementtechnology that limits the ability to installand uninstall the Software on a computer tonot more than a finite number of times for afinite number of computers. This LicenseAgreement and the Software containingenforcement technology may requireactivation as further set forth in theDocumentation. If so, the Software will only
operate for a finite period of time prior toSoftware activation by You. Duringactivation, You may be required to provideYour unique activation code accompanyingthe Software and computer configuration inthe form of an alphanumeric code over theInternet to verify the authenticity of theSoftware. If You do not complete theactivation withinthefinite periodof time set
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forth in the Documentation, or as promptedby the Software, the Software will cease tofunction until activation is complete; at
which time the Software functionality willbe restored. In the event that You are notable to activate the Software over theInternet, or through any other methodspecified during the activation process, Youmay contact Symantec Customer Supportusing theinformationprovided by Symantecduring activation, or as set forth below.
4. Technical Support:
Certain technical support features may beoffered from within the Software and whichmay include live chat with a technicalsupport agent and/or assistance from atechnical support agent via remotecomputeraccess (any such technical support offeredfrom within the Software shall be referredto in this License Agreement as the“Technical Support”). If such features areoffered and You choose to access suchTechnical Support the following terms shallapply. Any such Technical Support shall be
provided in Symantec’s sole discretionwithout any guarantee or warranty of any
kind. It is solely Your responsibility tocomplete a backup of all Your existing data,software and programs before receiving anyTechnical 3 Support. In the course of providing the Technical Support, Symantecmay determine that the technical issue isbeyond the scope of the Technical Support.Symantec reserves the right to refuse,suspend or terminate any of the TechnicalSupport in its sole discretion.
5. Privacy; Data Protection:
From time to time, the Software may collectcertain information from the computer onwhich it is installed, which may include:
Information on potential security risks aswell as URLs of websites visited that theSoftware deems potentially fraudulent. TheURLs could contain personally identifiable
information that a potentially fraudulentwebsite is attempting to obtainwithout Yourpermission. This information is collected bySymantec for the purpose of evaluating andimproving the ability of Symantec’s productsto detect malicious behavior, potentiallyfraudulent websites and other Internetsecurity risks. This information will not becorrelated with any personally identifiableinformation.
URLs of websites visited as well as searchkeywords and search results only if theNorton Safe Web feature is enabled. This
information is collectedby Symantec forthepurpose of evaluating and advising Youregarding potential threats and risks thatmay be associated with a particular Web sitebefore You view it. This information will notbe correlated with anypersonally identifiableinformation.
Executable files that are identified aspotential malware, including informationonthe actions taken by such files at the time of installation. These files are submitted to
Symantec using the Software’s automaticsubmission function.The collected files could
contain personally identifiable informationthat has been obtained by the malwarewithout Your permission. Files of this typeare being collected by Symantec only for thepurpose of improving the ability of Symantec’s products to detect maliciousbehavior. Symantec will not correlate thesefiles with any personally identifiableinformation. Such automatic submissionfunctionmaybe deactivatedafter installation
by following the instructions in theDocumentation for applicable products.
The name given during initial setup to thecomputer on which the Software is beinginstalled. If collected, the name will be usedby Symantec as an account name for suchcomputer under which You may elect toreceive additional services and/or underwhich You may use certain features of theSoftware. Youmaychangetheaccount nameat any time after installation of the Software
(recommended).
Status information regarding installationand operation of the Software. Thisinformation indicates to Symantec whetherinstallationof theSoftware wassuccessfullycompleted as well as whether the Softwarehas encountered an error. The statusinformation could contain personallyidentifiable information only if suchinformation is included in the name of thefile or folder encountered by the Software at
the time of installation or error. The statusinformation is collectedby Symantec forthepurpose of evaluating and improvingSymantec’s product performance andinstallation success rate. This informationwill not be correlated with any personallyidentifiable information.
Information contained in email messagesthat you send through the Software to
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Symantec to reportas spamor asincorrectlyidentified as spam. These email messagesmay contain personally identifiable
information and will be sent to Symanteconly with your permission, and will not besent automatically. If you send suchmessages to Symantec, Symantec will usethem only for the purpose of improving thedetection ability of Symantec’s antispamtechnology.Symantecwillnotcorrelate thesefiles with any other personally identifiableinformation.
Information contained in a report that Youmay choose to send through the Software to
Symantec when the Software encounters aproblem. The report includes informationregarding the status of both the SoftwareandYour computer at the time that the Softwareencountered the problem. The statusinformation about Your computer mayinclude the system language, country locale,and the operating system version for Yourcomputer, as well as the processes running,their status and performance information,and data from files or folders that were openat the time the Software encountered the
problem. The information could containpersonally identifiable information if suchinformation is included in, or is a part of thename of the files or folders open at the timethe Software encountered the problem. Thisinformation will be sent to Symantec onlywith Your permission, and will not be sentautomatically. The information is collectedby Symantec for the purpose of correctingthe encountered problem and improvingSymantec’s 4 product performance. This
information will not be correlated with anypersonally identifiable information.
The Internet Protocol (IP) address and/orMedia Access Control (MAC) address of thecomputer on which the Software is installed,as well as other general, statisticalinformation usedfor license administration,product analysis, and for improving productfunctionality. This information will not becorrelated with any personally identifiableinformation.
The collected information as set out aboveis necessary for the purpose of optimizingthefunctionality of Symantec’s products andmay be transferred to the Symantec groupin the United States or other countries thatmayhave less protective data protection lawsthan the region in which You are situated(including the European Union), butSymantec has taken steps so that the
collectedinformation, if transferred,receivesan adequate level of protection.
Symantec reserves the right to cooperate
with any legal process and any lawenforcement or other government inquiryrelated to your use of this Software. Thismeans that Symantec may providedocuments and information relevant to acourt subpoena or to a law enforcement orother government investigation. In order topromoteawareness,detection andpreventionof Internet security risks, Symantec mayshare certain information with researchorganizations and other security software
vendors. Symantec may also use statisticsderived from the information to track andpublish reports on security risk trends. Byusing the Software, You acknowledge andagree that Symantec may collect, transmit,store, disclose andanalyze such informationfor these purposes.
6. Sixty (60) Day Money BackGuarantee:
If You are the original licensee of this copyof the Software and are not completelysatisfied with it for any reason, please makeno further use of the Software and contactSymantec Customer Service, using thecontact details set out in Section 11 of thisLicense Agreement, for a refund of themoney You paid for the Software (lessshipping,handling, andanyapplicable taxesexcept in certain states and countries whereshipping, handlingand taxes are refundable)at any time during the sixty (60) day period
following the date of purchase.
7. Limited Warranty:
Symantec warrants that any mediamanufactured by Symantec on which theSoftware is distributed will be free fromdefects for a period of sixty (60) days fromthe date of delivery of the Software to You.Your sole remedy in the event of a breach of this warranty will be that Symantec will, at
its option, replace any defective mediareturned to Symantec within the warrantyperiod or refund the money You paid for theSoftware. Symantec does not warrant thattheSoftware will meet Your requirementsorthat operation of the Software will beuninterrupted or that the Software will beerror-free.
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TO THE MAXIMUM EXTENT PERMITTEDBY APPLICABLE LAW, THE ABOVEWARRANTY IS EXCLUSIVEAND IN LIEU OF
ALL OTHER WARRANTIES, WHETHEREXPRESS OR IMPLIED, INCLUDING THEIMPLIED WARRANTIES OFMERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE, ANDNON-INFRINGEMENT OF INTELLECTUALPROPERTY RIGHTS. THIS WARRANTYGIVES YOU SPECIFIC LEGAL RIGHTS. YOUMAY HAVE OTHER RIGHTS, WHICH VARYFROMSTATETOSTATEANDCOUNTRYTOCOUNTRY.
8. Disclaimer of Damages:
SOME STATES AND COUNTRIES DO NOTALLOW THE LIMITATION OR EXCLUSIONOF LIABILITY FOR INCIDENTAL ORCONSEQUENTIAL DAMAGES, SO THEBELOW LIMITATION OR EXCLUSION MAYNOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTEDBY APPLICABLE LAW AND REGARDLESSOF WHETHER ANY REMEDY SET FORTHHEREINFAILSOFITSESSENTIAL PURPOSE,IN NO EVENT WILL SYMANTEC OR ITSLICENSORS BE LIABLE TO YOU FOR ANYSPECIAL, CONSEQUENTIAL, INDIRECT, ORSIMILAR DAMAGES, INCLUDINGANYLOSTPROFITS OR LOST DATA ARISING OUT OFTHE USE OR INABILITY TO USE THESOFTWAREEVEN IF SYMANTEC HASBEENADVISED OF THE POSSIBILITY OF SUCHDAMAGES.
IN NO CASE SHALL SYMANTEC’S OR ITSLICENSORS’ LIABILITY EXCEED THEPURCHASE PRICE WHICH YOU PAID FORTHE APPLICABLE SERVICE PERIOD. Thedisclaimers and limitations set forth abovewill apply regardless of whether You acceptthe Software.
9. U.S. Government RestrictedRights:
For U.S. Government procurements, theSoftware is deemed to be commercialcomputer software as defined in FAR 12.212and subject to restricted rights as defined inFAR Section 52.227-19 "CommercialComputer Software - Restricted Rights" andDFARS 227.7202, “Rights in CommercialComputerSoftwareor Commercial ComputerSoftware Documentation”, as applicable, andany successor regulations. Any use,
modification, reproduction release,performance, display or disclosure of theSoftware by the U.S. Government shall be
solely in accordance with the terms of thisLicense Agreement.
10. Export Regulation:
You acknowledge that the Software andrelated technical data and services(collectively "Controlled Technology") maybe subject to the import and export laws of theUnitedStates, specificallytheU.S. ExportAdministration Regulations (EAR), and thelaws of any country where ControlledTechnology is imported or re-exported. Youagree to comply with all relevant laws andwill not export any Controlled Technologyin contravention to U.S. law nor to anyprohibited country, entity, or person forwhich an export license or othergovernmental approval is required. AllSymantec product is prohibited for exportor re-export to Cuba, North Korea, Iran, Syriaand Sudan and to any country subject torelevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCTIN CONNECTION WITH ANY ACTIVITYINCLUDING, BUT NOT LIMITED TO, THEDESIGN, DEVELOPMENT, FABRICATION,TRAINING, OR TESTING OF CHEMICAL,BIOLOGICAL, OR NUCLEAR MATERIALS,ORMISSILES,DRONES, ORSPACELAUNCHVEHICLES CAPABLE OF DELIVERINGWEAPONS OF MASS DESTRUCTION ISPROHIBITED, IN ACCORDANCE WITH U.S.LAW.
11. General:
This License Agreement will be governed bythe laws of the State of California, UnitedStates of America. This License Agreementis the entire agreement between You andSymantec relating to the Software and: (i)supersedes allprior or contemporaneousoralor written communications, proposals, andrepresentations with respect to its subjectmatter; and (ii) prevails over any conflicting
or additional terms of any quote, order,acknowledgment, or similar communicationsbetween the parties. Notwithstanding theforegoing, nothing in this License Agreementwill diminish any rights You may have underexisting consumer protection legislation orother applicable laws in Your jurisdictionthat may not be waived by contract. ThisLicense Agreement shall terminate upon
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Your breach of any term contained in thisLicense Agreement and You shall cease useof and destroy all copies of the Software and
Documentation. The disclaimers of warranties and damages and limitations onliability shall survive termination. ThisLicense Agreement may only be modified bythe Documentation or by a written documentthat has been signed by both You andSymantec. Should You have any questionsconcerningthis License Agreement, or if Youdesire to contact Symantec for any reason,please write to Symantec Customer Service,555 International Way, Springfield, OR97477, U.S.A. or visit the Support page at
www.symantec.com.
CPS / S 4.0 / USE
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Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Installing Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . 13If the opening panel does not appear . . . . . . . . . . . . . 14
Chapter 3 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . . . 17Activating your product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Creating a Norton Account . . . . . . . . . . . . . . . . . . . . . . . . . 20Exploring the main window .. . . . . . . . . . . . . . . . . . . . . . . 22Responding to System Status
indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Monitoring the protection status of afeature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 4 Responding to emergencies . . . . . . . . . . . . . . . . . . . . 29
Using the Norton Bootable Recovery Toolif you cannot install the
product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Downloading theNorton Bootable RecoveryTool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Service and Support Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Index . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . 39
Contents
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Quick Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Contents10
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This chapter includes the following topics:
1 About Norton AntiVirus
About Norton AntiVirusNorton AntiVirusdefends your PC against viruses, bots,
worms, and more without slowing you down or gettingin your way.
For faster, less frequent scans, intelligence-driven
technology identifies and targets only files at risk.
Vulnerability Protection prevents threats from
exploiting security holes in your PC’s software. Pulse
Updates that occur every 5 minutes to 15 minutes and
real-time online security checks help ensure
continuous, up-to-the-minute protection against thelatest threats. Unlike other antivirus solutions, Norton
AntiVirus provides easy-to-understand threat
explanations and information about CPU and memory
resource usage. It helps you prevent future infections
and keeps your PC running fast.
1Overview
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OverviewAbout Norton AntiVirus
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This chapter includes the following topics:
1 Before you begin
1 Installing Norton AntiVirus
1 If the opening panel does not appear
Before you beginBefore you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.
Norton AntiVirus contains an antivirus program. If
you have other antivirus programs that are installed
on your computer, an uninstall panel may appear tohelp youremovethem. Symantecstronglyrecommends
that you remove the other antivirus programs. Follow
the instructions on the uninstall panel.
Installing Norton AntiVirusYou can install Norton AntiVirus from a CD, a USB
drive, or from a file that you download.
2Installation
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To install Norton AntiVirus
1 Do one of the following:
1 If you install from a CD, insert the CD into the
optical drive.
In Windows Vista or Windows XP, click Install
NortonAntiVirus.
In Windows 7, click LaunchNorton Install and
then click InstallNortonAntiVirus.
1 If you install from a USB drive, insert the USB
drive into the USB port.In Windows Vista or Windows XP, clickLaunch
NortonInstall and then click Install Norton
AntiVirus.
In Windows 7, click OpenFolder toviewfiles,
double click Start.exe and then click Install
NortonAntiVirus.
1 If you downloaded your copy of Norton
AntiVirus, double-click the file that you
downloaded.
2 In theNorton AntiVirusinstallation page, enter the
Product Key if prompted.
3 Click the Install Options link, review the options,
and then click OK.
4 Click the User LicenseAgreement link, read the
agreement, and then click Close.5 After you have read the agreement, click AGREE&
INSTALL.
If the opening panel does not appearSometimes a computer's optical drive does not
automatically run a CD.
To start the installation from the product CD
1 On your desktop, double-click MyComputer.
2 In the MyComputerwindow, double-click the icon
for your optical drive.
InstallationIf the opening panel does not appear
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3 In the list of files, double-click Start.exe and then
click Install NortonAntiVirus.
15InstallationIf the opening panel does not appear
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InstallationIf the opening panel does not appear
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This chapter includes the following topics:
1 Starting Norton AntiVirus
1 Activating your product
1 Creating a Norton Account
1 Exploring the main window
1 Responding to System Status indicators
1 Monitoring the protection status of a feature
1 For more information
Starting Norton AntiVirusSee “Responding toSystem Statusindicators”on page 23.
Norton AntiVirus protects any computer on which it
is installed. You do not have to start the program to be
protected.
At any time, you can start Norton AntiVirus to adjust
the settings or perform preventive maintenance. All
of the program features can be accessed from the main
window.
3Getting started
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To start Norton AntiVirus
4 Do one of the following:
1 In the Windows notification area, double-click
the NortonAntiVirus icon.
1 On the Windows taskbar, click Start >All
Programs>NortonAntiVirus >Norton
AntiVirus.
Activating your productIf you did not activate your product during installation,
you receive an activation-needed alert regularly until
you activate the product.
Product activation reduces software piracyand ensures
that you use authentic Symantec software. Activation
provides you with a specified period of subscription to
your Norton product. You can also renew yoursubscription to continue using Norton AntiVirus.
w You must activate your product within the time period
that the alert specifies, or your product stops working.
You can activate your product directly from the
activation-needed alert or from the main window.
Activation should take only a few minutes.
During activation, the NortonAccount windowappears. You can create your Norton Account and
register your product. You can also view details, such
as your Product Key, your registration date, and recent
updates to the product. If you skip theNortonAccount
window, the product is activated, but the Product Key
is not saved in the Norton Account. You can print the
Product Key to reinstall your product in the future.
Getting startedActivating your product
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To activate your product from the alert
1 In the alert, do one of the following:
1 If you purchased a subscription version of a
retail product or the product came installed on
your computer, select ActivateNow.
1 If you want to renew the subscription of your
product, select RenewNow.
You can also activate or renew the subscription of
your product from any non-admin user account.
2 Click OK.3 Follow the on-screen instructions to activate or
renew your product.
4 In the window that appears, click Done.
To activate your product from the main window
1 In the Norton AntiVirus mainwindow, doone of the
following:
1 If you purchased a subscription version of aretail product, click ActivateNow.
1 If the product came installed on your computer,
click ActivateOnlineNow.
1 If you want to renew the subscription of your
product, click Renew.
You can also activate or renew the subscription of
your product from any non-admin user account.2 Follow the on-screen instructions to activate or
subscribe your product.
3 In the window that appears, click Done.
About problems during activation
If you cannot connect to the Symantec servers to
activate your product, first check your Internetconnection. You then need to see if you have parental
control software, either installed or through your ISP,
that might block the connection.
A connectivity problem can occur if you use parental
control software. If you suspect that parental controls
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might block the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to log on to yourparental control software or to the Internet through
your ISP as an administrator to change your
configuration.
If you use a proxy server to connect to the Internet,
you must configure the proxy settings. You can
configureNetwork Proxy Settingsin theMiscellaneous
Settings section.
Creating a Norton AccountYour Norton Account stores the Product Key and the
billing information of your product. You can also
register your product with the Norton Account.
In addition, Norton Account helps you to do the
following:
1 Access the Product Key and other product
information when you need it.
1 Reinstall your Norton product.
1 Buy additional Product Keys for your home or office.
1 Check and download the latest version of the
product by using Norton Update Center.
1 Save online orders and update billing information.
Your computer must be connected to the Internet to
create a Norton Account. If you use a proxy server to
connect to the Internet, you must configure the proxy
settings. You can configure Network Proxy Settings in
the MiscellaneousSettings section.
You can also create a Norton Account when you
activate your product. When you create your NortonAccount from the product, your product gets registered
in your account. If you have an existing Norton
Account, you can provide the same email address in
theNortonAccountwindow in your product. This way,
you can register your current product and add it to the
Getting startedCreating a Norton Account
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list of Norton products in your existing Norton
Account. If you upgrade your registered product to the
latest available version, your product remainsregistered to the same Norton Account. In this case,
you can continue using the same Norton Account login
credentials.
w Symantec products that are older than the 2006
product year do not appear in your Norton Account.
To create a Norton Account from the Norton Account
Web page
1 In the Norton AntiVirus main window, click
Account.
2 In the Norton Account Web page that appears, click
Signupnow.
3 In the NortonAccount SignUpWeb page, provide
the details about your account information, and
then click SignUp.
To create a Norton Account and register your product
after activation
1 In the Norton AntiVirus main window, click
Account.
2 In the Activation –NortonAccount window, type
your email address.
3 IntheCreateyourNortonAccountwindow, provide
your account details, and then click Next.Your product information gets saved in your Norton
Account only after you log on to your Norton
Account.
4 Do one of the following:
1 To confirm your Norton Account, click Done.
1 To log on to your Norton Account and access
your product information, visitwww.mynortonaccount.com.
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Exploring the main window
When you start Norton AntiVirus, the main windowopens. The main window provides access to all Norton
AntiVirus features, options, Help, and Support.
To explore the main window
1See “Starting NortonAntiVirus”on page 17.
Start Norton AntiVirus.
2 On the top of the main window, click the link that
you want to explore. Your options are:
Lets you view Computer Settings,
Network Settings, and Miscellaneous
Settings
Settings
Lets you view and monitor your
system activity
Performance
Lets you submit feedback about your
experience with your Norton product
Feedback
Lets you manage all of your Norton
product information from one
location
Account
Lets you view Norton Help Center,Norton One Click Support, Tutorials,
and About Norton AntiVirus
information
Support
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3 In the center of the window, click the option in the
category pane that you want to explore. Your
options are:
Helps you secure the data on your
computer from viruses and other
threats
Computer Protection
Helps you secure your system from
threats over the network
Network Protection
4 On the bottom of the main window, click the options
in the NortonAntiVirus Control Center you want
to explore. Your options are:
Lets you access the world map with
hotspots of cybercrimes and the
latest threats.
Activity Map
Lets you set up a Norton Online
Backup account or access your
online backup status.
Online Backup
w These options may not be available with some
versions of Norton AntiVirus. In such case, you may
not be able to access this option.
Responding to System Status indicatorsNorton AntiVirus displays the overall protection status
of your computer as SystemStatus at the top of the
main window. When theSystemStatusneeds attention
or is at risk, you can take appropriate action to improve
the SystemStatus. Your computer protection is based
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on the programs that are installed on your computer.
To improve your protection status, ensure that your
installed programs are up to date.The SystemStatus indicator displays the following
statuses:
Indicates that your computer and
activities are protected from
threats, risks, and damage.
Secure
Indicates that your computer and
activities require attention.
Take appropriate action to improve
your protection status.
Attention
Indicates that your computer and
activities are at risk.
Take immediate action to improve
your protection status.
At Risk
You can respond to the SystemStatus indicators
directly from the main window.
To respond to System Status indicators from the main
window
1 In the Norton AntiVirus main window Control
Center, click FixNow.
2 Follow the on-screen instructions.
Monitoring the protection status of a
featureThe Norton AntiVirus main window acts as a security
management interface. You can access the main
features and monitor the performance of your
computer from the main window.
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At times, you may want to turn off any option for a
particular purpose. But by doing so, the status of your
system changes toAttentionorAtRisk. In such cases,you can ignore the protection status of a particular
feature to maintain a healthy overall system status.
For example, you want to turn off BrowserProtection
for a limited period, and you still want the system
status to be Secure. In this case, you can ignore the
protection status of BrowserProtectionand then, turn
off the option. When you ignore the protection status
of a feature, it does not affect the overall SystemStatus.
You can also monitor the protection status of the
feature that has been ignored at any time.
You can ignore or monitor the protection status of only
selected features that are available in the main window.
The features are:
1 Antivirus 1 Antispyware
1 SONAR Protection
1 Intrusion Prevention
1 Email Protection
1 Browser Protection
To monitor the protection status of a feature1 In the Norton AntiVirus main window, move your
mouse pointer over the feature that you want to
ignore or monitor.
2 Do any of the following:
1 To ignore the protection status of the feature
that affects your computer’s overall health
evaluation, click Ignore.
1 To monitor the protection status of the feature
that has been ignored, click Monitor.
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For more information
The product documentation helps you use NortonAntiVirus. You can find the information that you need
on your computer and on the Symantec Web site.
Accessing Help
Help is available throughout your Norton product. Help
provides links to information that assists you with the
specific tasks that you want to complete. The onlineHelp provides a guide to all of the product features.
To access Help
1 At the top of the main window, click Support.
2 In the drop-down menu, click Help.
3 In the Help window, in the left pane, click a tab.
Your options are:
Displays Help by topicContents
Lists all keywords for the Help topics
in alphabetical order
Index
Opens a search box in which you can
type a word or a phrase
Search
To print a Help topic
1 In the Help window, click the Contents tab.
2 In the Contents list, select the topic that you want
to print, and then click Print.
3 Select whether you want to print only the selected
topic, or the topic and all of the subtopics under it.
4 Click OK.
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Accessing the Symantec Web site
You can access the Symantec Web site from your
product or from a browser.
To access the Symantec Web site in your browser
1 Open your Web browser.
2 Go to the following URL:
www.symantec.com
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Getting startedFor more information
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This chapter includes the following topics:
1 Using the Norton Bootable Recovery Tool if you
cannot install the product
1 Downloading the Norton Bootable Recovery Tool
Using the Norton Bootable Recovery Toolif you cannot install the product
If the installation of your product fails, you can use the
Norton Bootable Recovery Tool, which is located on
your product disc. The Norton Bootable Recovery Tool
helps you to check your computer for the risks that
can prevent successful installation.
w You must be able to start your computer from a USB
device to use a USB version of the Norton Bootable
Recovery Tool.
To use the Norton Bootable Recovery Tool if you cannot
install the product
1 Insert your product media into the drive.
2 Exit all programs, and restart your computer.3 When you see the message Press any keytoboot
the computer fromCD,DVDorUSB, press Enter.
4 In the NortonBootableRecoveryTool window,
select your language, and then click OK.
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5 Type your Norton Product Key if prompted, and
then click IAgreetoaccepttheLicenseAgreement .
6 Click Start Scan.7 After thescan is completed, remove themedia from
the drive and restart your computer.
Downloading the Norton Bootable Recovery
ToolIf the installation of your product fails, you can
download the Norton Bootable Recovery Tool. The
Norton Bootable Recovery Tool helps you to check your
computer for the risks that can prevent successful
installation. The download contains an easy-to-use
wizard that enables you to download the wizard to your
computer or create a bootable CD, DVD, or USB device.
w You must be able to start your computer from a USBdevice to use a USB version of the Norton Bootable
Recovery Tool.
Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.
w You must have a Product Key to use the Norton
Bootable Recovery Tool. Trialware users must createa Norton Account to receive a Product Key to use
Norton Bootable Recovery Tool.
To download the Norton Bootable Recovery Tool Wizard
from the Internet
1 Go to the following URL:
http://www.norton.com/recoverytool
2 Follow the on-screen instructions.To download the Norton Bootable Recovery Tool Wizard
from Norton AntiVirus
1 In the Norton AntiVirus main window, in the
ComputerProtection pane, click ScanNow.
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2 In theComputerScan pane, do one of the following:
1 Click QuickScan.
1 Click FullSystemScan.
3 At the bottom of the scan window, next to If you
think there are still risks, click clickhere.
4 IntheNortonRescueToolswindow, clickDownload
NortonBootableRecoveryTool.
5 Follow the on-screen instructions.
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Responding to emergenciesDownloading the Norton Bootable Recovery Tool
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About SupportIf you have purchased Norton 360, Norton Internet
Security,NortonAntiVirusor Norton AntiVirus Classic,
you can access Support through the product after it is
installed.
See the section "One Click Support" for more details.
For all other products, to help you find an answer to
your query or issue, we have two support options
available. Details of each option are explained in the
relevant section:
1 Self Help
1 Contact Support
w Support offerings may vary based on the language orproduct.
Accessing One Click Support
This feature is available for Norton 360, Norton
Internet Security, Norton AntiVirus and Norton
AntiVirus Classic.
One Click Support lets you access support from withinyour product and offers the tools that automatically
diagnose and resolve common issues. You can also
search for solutions or gain easy access to support by
phone, as well as free support by chat and email.
Service and
Support
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To access One Click Support
1 In the main product window, click Support
2 In the drop-down list, click GetSupport.
w Availability of support varies by region. Regular
telephone and Internet connection fees apply in certain
countries. For full support details, please visit:
www.symantec.com/globalsupport
About Self HelpThe Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:
1 Find help with your subscription,download, product
activation, or other nontechnical issues.
1 Search our Support Resources for help with
technical issues, such as installing, configuring, or
troubleshooting errors with your Norton products.
1 Find information about the latest virus threats and
removal tools.
You can access the Symantec support Web site at:
www.symantec.com/globalsupport
Select your country to get access to Customer Service,Technical support, and Help against Spyware and
Viruses.
Contact SupportIn addition to using our Self Help options, you can
contact a support representative by chat, email, or
phone.
w Availability of support varies by region. Regular
telephone and Internet connection fees apply in certain
countries. For full support details, please visit:
www.symantec.com/globalsupport
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Following is an overview of our support offerings:
Chat in real time with a supportrepresentative.
For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve your problem. Chat support
is free, with the exception of our
Virus and Spyware Solutionservice.
Chat
Submit your question on our Web
site and receive a response by
email.
Email support has a slower
response time when compared to
chat or phone. Email support is
free.
Speak to a support representative
in real time.
Phone
To contact a support representative, please visit the
Symantec support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.
Support policyWhen Symantec announces that a product is no longer
marketed or sold, telephone support is discontinued
six months after the termination announcement.
Technical information on these products may still be
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available through the support Web site at the following
address:
www.symantec.com/globalsupport
Symantec reserves the right to change its support
policies at any time without notice. You can view the
latest version of the support policy at the following
URL:
www.symantec.com/supportpolicy
About keeping your subscription currentSubscription period lengths vary by Symantec product.
To maintain uninterrupted protection, you must keep
your subscription up to date. If you do not renew your
subscription, you cannot obtain updates of any kind
and the software no longer functions.
When you run LiveUpdate near the end of yoursubscription period, you are prompted to subscribe for
a nominal charge. Follow the instructions on the screen
to renew.
When you renew your subscription, the definition
updates and new product features are available
throughout the subscription period. Please note that
features may be added, modified, or removed during
this period.
Worldwide service and supportWorldwide service and support solutions vary by
country. For the Symantec local offices please see the
details and addresses that are listed below. To contact
one of our Support offices, please go to the followingWeb site and select your language.
Service and Support SolutionsAbout keeping your subscription current
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www.symantec.com/globalsupport
Contact informationRegion
1 Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.
www.symantec.com/globalsupport
North America
1 Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
www.symantec.com/globalsupport
Australia and New
Zealand
1 Symantec Ltd
PO Box 5689 Blanchardstown
Dublin 15 Ireland
www.symantec.com/globalsupport
Europe, Middle
East, and Africa
1 Symantec Brasil
Sevico e Suporte SymantecAv. Dr. Chucri Zaidan, 920, 14º andar
CEP 04583-904
São Paulo - SP
Brasil
www.symantec.com/globalsupport
1 Portuguese language support:
www.symantec.com/globalsupport 1 Spanish language support:
www.symantec.com/globalsupport
Latin America
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ClubNorton
ClubNorton is your one-stop resource center forInternet security. As a Norton customer, we want to
make your experience with your computer safe,
enjoyable, and productive. Whether you use your
computer to manage your personal finances, shop
online, or share your latest digital photos with friends
and family, ClubNorton makes your experience a good
one. Our goal is to consistently provide the proper tools
and information to keep our customers up to date.
For more information, go to the following URL and
select your country or region in the drop-down menu:
www.clubnorton.com
Service and Support SolutionsClubNorton
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AAbout
Norton AntiVirus 11
activation
alerts 18
problems 19
procedure 18
troubleshooting 19
CCD
installing product from 14
ClubNorton
security tips 38
computer
protection status 24
HHelp
accessing 26
printing 26
Iinstallation
from CD 13
from downloaded file 13
from USB 13
instructions 13
problems 14, 29–30
Mmain window
Computer 23
features 22
Help & Support 22
Internet 23
Leave Feedback 22
Norton Account 22options 22
Support 22
Nnewsletter 38
Norton Account
creating 20
Norton AntiVirusactivating 18
icon 18
main window 22
registering 20
starting 17
Norton Bootable Recovery Tool
using 29
Norton Bootable Recovery ToolWizard
downloading 30
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SScans
Norton Bootable RecoveryTool 29
security status indicator
viewing 24
Self Help 34
subscription
maintaining 36
Support
contact 34One Click Support 33
Phone 34
Self Help 33
worldwide service 36
Support policy 35
Symantec Web site 27
accessingfrom your browser 27
System Status indicatorsresponding 23
TTechnical Support
for Norton AntiVirus 27
from Symantec 27
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Quick InstallationNorton AntiVirus includes protection updates and new product features as
available throughout this renewable service period. With this service you receive
the right to use this product on one computer or on the specified number of
computers during the service period, which begins upon initial installation. This
renewable service includes protection updates and new product features as
available throughout the service period, subject to acceptance of the Symantec
License Agreement included with this product and available for review at:
www.symantec.com
Product features may be added, modified, or removed during the service period.
Before you begin, you should close all open programs on your computer and
ensure that you are connected to the Internet.
Installing Norton AntiVirus
You can install Norton AntiVirus from a CD, a USB drive, or from a file that you
download.
To install Norton AntiVirus
1 Do one of the following:
– If you install from a CD, insert the CD into the optical drive.
In Windows Vista or Windows XP, click Install Norton AntiVirus.
In Windows 7, click Launch Norton Install and then click Install Norton
AntiVirus.
– If you install from a USB drive, insert the USB drive into the USB port.
In Windows Vista or Windows XP, click Launch Norton Install and then
click Install Norton AntiVirus.
In Windows 7, click Open Folder to view files, double click Start.exe and
then click Install Norton AntiVirus.
– If you downloaded your copy of Norton AntiVirus, double-click the file that
you downloaded.
2 In the Norton AntiVirus installation page, enter the Product Key.
3 Click the Install Options link, review the options, and then click OK.
4 Click the User License Agreement link, and read the agreement.
5 After you have read the agreement, click AGREE & INSTALL.
Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection.
They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition, Symantec
provides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more information,