Retail - The NAV People · PDF fileLS Retail has always aimed at being one of the top...
Transcript of Retail - The NAV People · PDF fileLS Retail has always aimed at being one of the top...
• LS Retail Introduction• LS Nav 2017 Timeline
• Insight• Recommendation Engine• WebPOS
• LS Pay • LS Mobile POS• LS Mobile Loyalty
LS Retail overview
Headquartered in Reykjavik, Iceland
Run as a separate entity since 2007, although origins can be traced back to 1986
Since 2015, owned by Anchorage Capital Group
Employs over 220 people worldwide
60 in R&D, 25 in sales and marketing and 96 in consulting
Highly qualified and motivated workforce with over 90% educated to at least degree level
Employee Locations Headquarters Subsidiaries
Subsidiaries in the USA, Dubai, Singapore and Malaysia andlocal representation in Mexico, Canada, Denmark,Germany, Austria, Slovenia, India and Australia
Global customer base
Americas
Europe
MEA & India
APAC4,000 customers with more than 62,000 stores in more than 120 countries
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Scalable Go-To-Market model via global partner network
Over 260 certified partners in 75 countries with unified partner agreements
Leading ISV
LS Retail has always aimed at being one of the top independent software vendors for Microsoft Dynamics. Below is what we have accomplished so far:
Microsoft Global Outstanding ISV of the Year2015
Microsoft ISV of the Year for the United States2015
Microsoft ISV of the Year for Western Europe2015, 2013, 2009
Microsoft ISV of the Year for Eastern & Central Europe2014
Microsoft Inner Circle2016, 2015, 2014, 2013, 2012, 2011, 2009, 2008
Microsoft President’s Club2014, 2013, 2012, 2011, 2009, 2008
Microsoft Gold Certified Partner2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009, 2008
2016 Microsoft Dynamics
ISV of the YearUnited Kingdom
2015 Microsoft Dynamics
ISV of the YearGlobal
Changing retail landscape | megatrends
Mobile e-commerce Social
Of phones will be smart by end of 2017
Mobile Commerce will grow from now to end of 2017
Of workforce will be millennials by 2025 (33% now)
Prepared to pay more for a better experience
e-commerce sales already via Mobile
Mobile economy via apps not web by end of 2016
Consumerization of retail
Mobile loyalty
Personal marketing
Mobile apps
Social awareness
Omni channel
Big data
Analytics
Cloud services
SaaS
Social
Mobile
Big Data
Cloud
Nexus of forces that are re-shaping our business
LS Retail is fast growing and in a constant transformation
Headquarters
Retail stores and devices
Stores
Retailmanagement
Financials & budgeting
Inventory & warehouse management
Sales & marketing
Reporting & analytics
Human resource management
Store/POS configuration
Price, offer, couponmanagement
Replenishment
Loyalty management
Social media
Anytime,anywhere
Customer service
eCommerce & mCommerce
Mobile loyaltyon various devices
Personalized offers and notifications
Map of locations with directions
Easy-to-usePOS/mobile POS
End-of-day cash management
Stock management
Ordering & transfers
Staff interactions with cross-/upselling
Microsoft Dynamics NAV
LS Nav | Retail
LS Nav 2017
Business Insight
LS Insight• Cloud Service• Subscription• Continuous Delivery• Power BI• Modules
• Sales
New Generation POS
WebPOS• Preview
(not for implementation)• Web Client and NAV
Universal App• IOs / Android / Windows• Hardware independent
Sales Assistance
LS Recommend• suggest relevant products
to the customer• Machine Learning• Supported at
• Stationary POS• e-Commerce (NOP)
• Sales History / Cold Items• Upsell / Black list
Business Insight
LS Insight• Cloud Service• Subscription• Continuous Delivery• Power BI• Modules
• Sales
In the Cloud
• Power BI + Excel
• Subscription
• Continuous Delivery
LS Insight
On Premise
• LS BI
• TARGIT
• Purchase License
LS BI
Data Models for ERP business
domains
Sales
Finance
Supply Chain
Data Warehouse for ERP datasets
Out of the box dashboards& analytical templates
Other data sources (internal & external)
Advanced Analytics
Hosted on Microsoft Azure / PowerBI.comServiced by LS Retail
CRM
Weather Data
Census Data
Power BI service
(powerbi.com)
LS Insight architecture
LS Nav DB(OLTP)
ETL Data Models(semantic layer)
Frontend
SQL Server
Built in Power BI Desktop by LS Retail Power BI
Service (.com) in browser + mobile
CLOUD
ON-PREM
Publish
Data Modelsfor each business domain
Azure Data Factory
Data Warehouse
Services Content Packs (Dataset + Dashboards
+ Reports)
Power BI Desktop
Import
Azure SQL Database
(1/customer)
Star schema
Clients
Scheduled refresh
(import)
“Analyze in Excel”
Scheduled import (min: 1/day)
by LS Retail
Sales Assistance
LS Recommend• suggest relevant products to
the customer• Machine Learning• Supported at
• Stationary POS• e-Commerce (NOP)
• Sales History / Cold Items• Upsell / Black list
LS Recommend
Recommendation displayed on the POS
• By request by pressing a button
• On total
• Printed on Slip
LS Recommend
Recommendation• Item to Basket : recommends items based
on items in a shopping basket
With Members or Customers• Item to Member/Customer : recommends
items based on a member’s/customer’s sales history
• Item to Basket with Member/Customer : recommends items based on items in a shopping basket, and on a member’s/customer’s sales
LS Recommend
Model in Azure consists of• Catalog : item data loaded to the cloud
• Usage : transaction history loaded to the cloud
• Build : training of data to find associations between items to give recommendation
LS Recommend
Cold Items• Items that have no sales history
• Features are used to recommend cold items
• The recommendation engine helps with selecting relevant features
Features can be product groups, item categories and brands
Jacket in a new colourBase recommendation on similar jacket with sales history
LS Recommend
Business Rules• Up sale : forces items to appear in the
recommendation results
• Block List : blocks items from recommendation
• White List : only make recommendations from a list of items
New Generation POS
WebPOS• Preview
(not for implementation)• Web Client and NAV Universal App• IOs / Android / Windows• Hardware independent
LS Pay
• LS Retail will develop and deliver payment/EFT solutions to partner channel
• Complexity• Payment Service Provider PSP (PayEX, VeriFone, Worldpay…..)• Platform• Stationary POS• Mobile POS• Mobile Loyalty• eCommerce
• Device• Ingenico IPP350• Ingenico ISMP ……
• Country's/Regions
LS Pay – PayEx
Solution: LS NavVersion: From LS Nav version 8.0
and onwardsPayment terminal: Ingenico IPP350Payment Service Provider (PSP): PayExCertification agent: NetsCertification scope: NO, SE, DK & FIValid from: Immediately
Mobile POS
Influencing the decision process
More efficient selling
Improving the shoppingexperience
Compliment the stationary POS
Eliminating the gap
Reclaim the store layout
Mobile Loyalty
Analytics
Personalization
Customer Loyalty Social Media
Customer Service
Around the Clock Shopping
YouTube – The NAV People & LS Retail
E-mail - [email protected]
Knowledge Centre -
http://thenavpeople.com/the-knowledge-centre
www.LSRetail.com