Nature and sources of conflict

ARSHAD

FEATURES OF CONFLICT

PERCEPTION OF CONFFLICT

• The Traditional View

• The Human Relation View

• The Interactionist View Modern View Point

Functional conflict

1. Release of tension2. Analytical thinking3. Group cohesiveness4. Competition5. Challenge6. Awareness

Dysfunctional conflict

• High employee turnover• Tension• Dissatisfaction• Climate of distrust• Personal vs organizational goal

Sources of conflict

• Misunderstanding or miscommunication• Dishonesty• Negligence • Intention• Failure to establish boundaries• Fear • Hidden agenda

Cause of conflict1. Communication aspect of conflict

2. Behavioural aspect of conflict

3. Structural aspect of conflict

STRUCTURAL FACTORS

• Specialisation • Interdependence• Common resources• Goal differences• Authority relationships• Status inconsistencies

PERSONAL FACTORS

• Skill and abilities• Personalities• Perceptions• Values and ethics• Emotion • Cultural differences

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