National e-Strategies For Mauritius And Linkages To SCAN-ICT

By

Vijay MaureeManager – Planning, Research &

DevelopmentNational Computer Board

Agenda

Vision

Objectives

Facts and Figures: ICT Sector

E-Strategies

Key Success Factors

VISION

To develop Mauritius into a Cyber-Island and a Regional ICT Hub

OBJECTIVES

To Develop ICT as the fifth pillar of the economy

To Adopt ICT across all sectors of the economy to enhance productivity, quality and improve competitiveness

To make ICT part of everyday life

Facts and Figures : ICT Sector

2003 2004Total Imports CIF in Rs Million 65,942 76,577Total Exports FOB in Rs Million 53,022 55,223Total Imports ICT in CIF in Rs Million 4,017 4,851Total Exports ICT in FOB in Rs Million 1,324 1,547ICT imports as a % of total imports 6.09 6.33ICT exports as a % of total exports 2.5 2.8

270 Companies operate in the ICT Sector

Infosys, Accenture, Cendris

Regional Headquarters: Microsoft, IBM, HP

ICT Trade

Facts And Figures – ICT Usage

Use Computer InternetAgriculture 50 45Textile 91 86Manufacturing 81 77Construction 83 58Wholesale and Retail 80 76Hotels and Restaurant 75 75Transport and Communications 92 92Banking & Insurance 100 89Real Estate, Legal 95 73Education and Training 95 63Health 80 40Public Administration 73 73

Source : ICT Usage in Businesses - 2001

2001

Percentage of business establishments owning computers 83.30%

Features of ICT Infrastructure of computerised businesses:-

Percentage of businesses having local Area Networks 43%

Percentage of businesses having Wide Area Networks 12.7%

Percentage of businesses using EDI 10.7%

Percentage of businesses using Electronic Transfer of Funds 17%

Percentage of businesses having an Intranet 18%

Percentage of businesses having an Extranet 8%

Facts and Figures – ICT Usage

Source : ICT Usage in Businesses - 2001

2001

Reasons for using Internet

To access databases of suppliers 25.8%

Purchasing goods or services 8%

Selling goods or services 3.6%

Electronic fund transfer 6.7%

Websites Percentage of establishments having a website 21.3%

Percentage of establishments having their website outsourced

15.50%

Percentage of establishments having their website hosted at work

5.80%

Facts and Figures - ICT Usage

Source : ICT Usage in Businesses - 2001

E-STRATEGIES

Niche Market

Infrastructure

ICT Manpower Development

Business Environment

ICT Culture Development

Niche Market

A Business Strategy focused on:

IT Enabled Services

Call centre

BPO

Data Transcription

E-Business

Data storage and Disaster Recovery Centre

Web Commerce

Content Development

Facts and Figures - Snapshot of the ITES BPO Sector

ITES-BPO Companies in Mauritius as at September 2005

Number of companies = 90

6% growth over the period May – September 2005

Employment : 3,801, more than 50% work in Call Centres

Employment Growth: 8%

Investment: Rs 1.4 Billion

Online Education Rs 34 m

Multimedia Rs 14 m

Disaster Recovery Rs 171 m

BPO Rs 442 m

Software Development Rs 267 m

Call Center Rs 517 m

Infrastructure

Business Parks

New generation of state-of-the-art knowledge park

Ebène Cyber city

La Tour Koenig Informatics Park

Trade and Marketing Centre

Forthcoming parks:

Rose Belle Business Park

Goodlands Business Park

Ebène Cyber City

Knowledge zone - 172 acres

Cyber Tower

- Intelligent Building -Security

- 325 000 sq ft of state-of-the-art office space

Low office rental costs

- Globally competitive rate (1 USD/sq. ft/month)

International bandwidth on demand

Local ICT Infrastructure

Rose Belle

Floreal

Rose HillFlic en Flac

P. Verte

Flacq

P. Louis

International Gateway Cassis

Grand Baie

Plaisance

Forest Side

Candos

• 100% Digital,

Fibre/microwave

• Mobile Cellular GSM

• Internet Services

• ISDN Services

• X.25 Data Network,

• ADSL

• ATM /Frame Relay Network

• Low Fault-rate

International ICT InfrastructureSouth Africa Far East

SAT-3/WASC

SAFE

Mauritius

TelehouseFrance

TYCO

LondonUnited Kingdom

TAT-12/TAT-13Tyco TransatlanticAtlantic Crossing

Flag Atlantic

SMW-3

Infrastructure

Telecommunications liberalized since January 2003

June 2005

Teledensity – 28.6%

Mobile Density – 50.6%

Broadband Subscribers: 4,758 up by 86% compared to 2004.

Approx. 240,000 online users

International Internet Bandwidth

Incoming: 145 MBPS, Outgoing: 108 MBPS

Free Public Internet Access Points : 11 Kiosks in Post Offices

4,972 Internet Hosts

2003 2004 2005

Demographics Population Rep. of Mauritius ('000) 1,223 1,233 1,233

Fixed and Mobile Telephony

Main fixed telephone lines per 100 inhabitants 28.47 28.68 28.64

Cellular phone subscribers per 100 inhabitants 38.13 47.58 50.62

No. of Telecommunication Operators 4 5 6

No. of Mobile Operators 2 2 2

Internet

Incoming Capacity of International Internet Bandwidth (Mbps) 45 61 145

Outgoing Capacity of International Internet Bandwidth (Mbps) 45 61 108

Number of ISPs 3 4 4

Number of Internet subscribers per 100 inhabitants 5.01 6.5 6.5

Broadband Subscribers per 100 inhabitants 0.097 0.208 0.386

Public Access Points 11

Estimated number of Internet Users 150,000 240,000 250,000

Number of Internet hosts under .mu 3,985 4,836 4,972

Facts and Figures - Infrastructure

ICT Manpower

ICT Manpower

• Demand for skilled ICT workforceDemand for skilled ICT workforce

• IT Education from Pre-Primary to Tertiary levelsIT Education from Pre-Primary to Tertiary levels

• Primary Schools are being equipped with computer Primary Schools are being equipped with computer labslabs

• ICT being taught as a subject in Secondary SchoolsICT being taught as a subject in Secondary Schools

• All secondary schools being equipped with Internet All secondary schools being equipped with Internet accessaccess

• Computer proficiency programs for secondary schools Computer proficiency programs for secondary schools

and teachersand teachers

2003 2004

Tertiary Institutions

Enrolment rate 19.7 20.7

Proportion of students in tertiary education in an ICT field of study (as a % of total enrolment in tertiary level)

17.6 18.2

Planned output in ICT from tertiary institutions

Graduates 352 589

Diploma holders 540 751

Number of students studying ICT overseas at tertiary level

320 869

Facts and Figures - ICT Manpower

ICT Manpower

• Target For Gross Tertiary Enrolment Rate: 25%Target For Gross Tertiary Enrolment Rate: 25%

• Increase supply for ICT ManpowerIncrease supply for ICT Manpower• University of Mauritius University of Mauritius

• University Technology of MauritiusUniversity Technology of Mauritius

• Professional education through private sector and IVTB Professional education through private sector and IVTB

• Attract renowned universities from overseasAttract renowned universities from overseas

• Introduction of new training schemes to cater for call centre and Introduction of new training schemes to cater for call centre and

BPO activitiesBPO activities

• Regional Training CentresRegional Training Centres

BUSINESS ENVIRONMENT

Policy & Legal Framework

Policies

National Telecommunication Policy 2004

ISP Policy Framework

Legal Framework

Copyright Act 1997

IT Miscellaneous Act 1998

ICT Act 2002

Electronic Transactions Act 2000

Computer Misuse and Cybercrime Act 2003

Data Protection Act 2004

ICT Incentives

Incentives For ICT Sector

ICT Scheme

Training Grant Scheme

Pre-operational Training Incentive Scheme

Scheme to Attract Professionals in Emerging Sectors

(SAPES)

ICT Incentives

Tax holiday up to 2008 and 15 % corporate tax thereafter

Duty free import of equipment

Electricity tariffs at industrial rates instead of commercial rates

50% relief on personal income tax for a specified number of expatriate staff

Duty-free import of personal belongings of expatriate staff

Fast track processing of visa and work permits for foreign staff

Objectives

Promote entrepreneurship in the ICT Sector

Boost job creation in the ICT Sector

Assist start-ups to set up viable business ventures

Provide cost effective facilities and infrastructure together with value added business support to start-ups

Develop linkages with other business incubators

Promote the marketing of the Incubator Centre as well as its products and services

ICT Incubator Centre

Facilities and Incentives

Office space – plug and play

Shared ADSL Connection

Shared facilities – Administration including PABX,

Photocopying and fax services

Personalised email account

ICT Incubator Centre

E-Government

Civil Service Computerization

E-Government Initiative

Government Intranet

Government Online Centre (GOC)

Government Web Portal

Government E-mail Service

E-Government Interoperability Framework (e-GIF)

Adoption of ISO 17799 Information Security Standard

Chief Information Officer and Webmasters

E-Business Plan

ICT Culture Development

ICT Culture Development

ICT Literacy and ICT Awareness Courses

IT Empowerment programme for the Unemployed

Computer Proficiency Programme

Regional Resource Centres

Community Empowerment Project

ICT Competitions

Organising ICT Events on national level

Infotech

Internet Fiesta

Computer Security Day

Organising seminars for SMEs and young entrepreneurs

KEY SUCCESS FACTORS

Government Commitment

Institutional & Legal Framework

State-of-the-art Infrastructure

High Level Of Literacy

Financial Incentives

Thank you

for

your attention

www.ncb.mu