National e-Governance PlanNational e-Governance Plane-Enabling Public Servicese-Enabling Public Services

Presented by: Shankar Aggarwal, Joint Secretary

ChallengesChallenges

• 1.2 billion people1.2 billion people

• 600,000+ villages, 70% population rural600,000+ villages, 70% population rural

• Multi-ethnic, Multi-religious societyMulti-ethnic, Multi-religious society

• Multi-lingual: 22 Official languagesMulti-lingual: 22 Official languages

• Multi-party, Multi-tiered democracyMulti-party, Multi-tiered democracy

• 35 States & UTs; 240,000 + Local Bodies35 States & UTs; 240,000 + Local Bodies

HighlightsHighlights

•Accelerating GDP growth @ ~8%Accelerating GDP growth @ ~8%

•Rapidly growing IT/Services sectorRapidly growing IT/Services sector

•Explosive telecom growth:Explosive telecom growth: Over 500 million telecom subscribersOver 500 million telecom subscribers 60 million internet users;60 million internet users; 6.98 million broadband subscribers6.98 million broadband subscribers

Sharp economic and social divideSharp economic and social divide

NeGP VisionNeGP Vision

“ “ Make all Government services Make all Government services accessible to the common man in accessible to the common man in his his locality, through common locality, through common service service delivery outlets and ensure delivery outlets and ensure efficiency, efficiency, transparency & reliability of transparency & reliability of such such services at affordable costs to services at affordable costs to realize realize the basic needs of the the basic needs of the common man”common man”

Strategy to Realize Vision Strategy to Realize Vision

• Focus on Services & Service levelsFocus on Services & Service levelsBusiness Process Reengineering & Change Business Process Reengineering & Change

ManagementManagement

Creation of Service Delivery PlatformCreation of Service Delivery Platform

• Centralized Initiative, Decentralized Centralized Initiative, Decentralized

ImplementationImplementation

6

Strategy to Realize Vision Strategy to Realize Vision

• Ownership and Central Role of Line Ownership and Central Role of Line

Ministries/State GovernmentsMinistries/State Governments

• Emphasis on Public Private Emphasis on Public Private

Partnerships (PPP)Partnerships (PPP)

7

88

Apex Body( Headed by PM)

National e-Governance Advisory Board

( Headed by Minister)

Apex Committee( Headed by Cab Secy)

DIT

NISG NeGD NIC

Provincial /State Governments

Line Ministries

Implementation FrameworkImplementation Framework

9

Core InfrastructureCore Infrastructure

• Common Service Common Service Centres (CSCs)Centres (CSCs)

100,000+ CSCs for 600,000+ villages 100,000+ CSCs for 600,000+ villages

• State Wide Area Networks (SWANs)State Wide Area Networks (SWANs)

2Mbps secured intra-network up to Block level 2Mbps secured intra-network up to Block level

• State Data Centers (SDCs) State Data Centers (SDCs)

For hosting State-level e-Governance For hosting State-level e-Governance

Applications and Data Applications and Data

• State PortalState Portal Repository of Government Information and servicesRepository of Government Information and services

Enables citizens to download & submit forms electronicallyEnables citizens to download & submit forms electronically

• State Service Delivery Gateway (SSDG)State Service Delivery Gateway (SSDG) Enables routing of messages based on standardsEnables routing of messages based on standards

Routing of forms to a particular office of a DepartmentRouting of forms to a particular office of a Department

• E FormsE Forms Facilitates standardized, interoperable formatFacilitates standardized, interoperable format

For electronic service deliveryFor electronic service delivery

This will enable assured electronic delivery, acknowledgement and This will enable assured electronic delivery, acknowledgement and status tracking of application from citizenstatus tracking of application from citizen

StateState Portals, SSDGPortals, SSDG & e-Forms& e-Forms

10

NeGP Service Delivery StrategyNeGP Service Delivery Strategy

State Portal

Govt. Departments at various levels

SHQCollector’s

Office

Tehsil / Taluks

Registration

Transport

Revenue

Municipalities

State

Districts

Blocks

Taluks

SSDG

SWAN

Internet

..

Unique Application IDAuthentication

Message RoutingGuaranteed Delivery

Transaction LogTimestamping

AcknowledgementStatus Tracking

…

Call Centers

12

People InfrastructurePeople Infrastructure

• Capacity Building Scheme for Statesfor States

To create capacities in States for project To create capacities in States for project

management & implementation management & implementation

–By tapping government & private sector talentBy tapping government & private sector talent

To train & sensitise employees To train & sensitise employees

To undertake To undertake change management change management

–To orient project implementation towards service deliveryTo orient project implementation towards service delivery

13

e-Delivery of Servicese-Delivery of Services

• 27 27 Mission Mode Projects (MMPs) (MMPs)

• Implemented in Public Private Partnership Implemented in Public Private Partnership

FrameworkFramework

• MMPs based on the following principle:MMPs based on the following principle:

Ownership – Services , Services level & Ownership – Services , Services level &

implementationimplementation

• Independent assessment of Independent assessment of outcomes

• Quality EducationQuality Education

• Telemedicine & HealthTelemedicine & Health

• Renewable Energy and Energy Renewable Energy and Energy

Efficient DevicesEfficient Devices

• Financial InclusionFinancial Inclusion

• Skill UpgradationSkill Upgradation

Way ForwardWay Forward

Way Forward: Way Forward: e-Bharat Projecte-Bharat Project

DIT and World Bank have been discussing a DIT and World Bank have been discussing a

possible programme management and financial possible programme management and financial

support for a project called “e-Bharat” under support for a project called “e-Bharat” under

NeGPNeGP

That’s a good sign, sky is really the limit…

Thank YouThank You

Shankar Aggarwalsagg-js@mit.gov.in

Mission Mode Projects (MMPs)Mission Mode Projects (MMPs) Central (9)Central (9)• Income TaxIncome Tax

• Central Excise Central Excise

• Passports/Visa Passports/Visa

– Immigration Immigration

• MCA 21

• National ID / UIDNational ID / UID

• PensionsPensions

• e-Officee-Office

• Banking (Industry )Banking (Industry )

• Insurance (Industry)Insurance (Industry)

State (11)State (11)• Agriculture

• Land Records 1Land Records 1

• Land Records - NLRMP Land Records - NLRMP

• TransportTransport

• TreasuriesTreasuries

• Commercial TaxesCommercial Taxes

• Gram PanchayatsGram Panchayats

• MunicipalitiesMunicipalities

• Police - CCTNSPolice - CCTNS

• Employment Employment

• ExchangeExchange

• e-Districte-District

Integrated (7)Integrated (7)

• e-Bize-Biz

• EDI EDI

• India PortalIndia Portal

• CSC CSC

• NSDG NSDG

• e-Courtse-Courts

• e-Procuremente-Procurement

Common Services CentersCommon Services Centers

1,00,000+ CSCs across 6,00,000+ villages1,00,000+ CSCs across 6,00,000+ villages

Enable G2C & B2C servicesEnable G2C & B2C services

Scheme approved in Sept’06Scheme approved in Sept’06

Implementation on a PPP modelImplementation on a PPP model

CSC InfrastructureCSC Infrastructure

• 100 – 150 sq. ft space100 – 150 sq. ft space

• Min. 1 PC with UPSMin. 1 PC with UPS

• Min. 1 Printer Min. 1 Printer

• Digital / Web CameraDigital / Web Camera

• Genset / Inverter/ SolarGenset / Inverter/ Solar

• OS and other application softwareOS and other application software

• Wired / Wireless Broadband Wired / Wireless Broadband

ConnectivityConnectivity

• Trained and incentivized manpowerTrained and incentivized manpower

• Investment : $4000/CSCInvestment : $4000/CSC

• CSC rolled out - 59676

• Implementation underway - 27 States (50,610 CSCs)

≥ 75% (8)

50% - 75% (8)

Jammu Kashmir

Himachal Pradesh

Punjab

Haryana

Uttar PradeshRajasthan

Uttaranchal

Bihar

Gujarat

Maharashtra

Karnataka

KeralaTamilNadu

AndhraPradesh

Orissa

Chattisgarh

West Bengal

J&K

HP

Punjab

Haryana

Rajasthan

Gujarat

Karnataka

Kerala

CHH

Sikkim

Arunachal Pradesh

PuducherryTN

WBBiHJHD

Uttarakhand

UP

MP

Maharashtra

AP

Orissa

ASM NGL

MNP

MZR

MGH

TRIPURA

20% - 50% (8)

Fresh RFP to be issued (1)

≤ 20% (3)

SCA Selected (2)

ChandigarhChandigarh

GoaGoa

CSC- StatusCSC- Status

Implementation FrameworkImplementation Framework

CSCs – Services CSCs – Services

G2C ServicesG2C Services

• Land RecordsLand Records

• CertificatesCertificates

• ApplicationsApplications

• Utility BillsUtility Bills

• Grievance TrackingGrievance Tracking

• Social WelfareSocial Welfare

B2C ServicesB2C Services

• Agriculture ExtensionAgriculture Extension

• Financial ServicesFinancial Services

• Education ExtensionEducation Extension

• Telecom ServicesTelecom Services

• AdvertisingAdvertising

Enabling TransformationEnabling Transformation

Platform for fundamental transformation of the ways in which development challenges would be met in rural India

E-Government

AgricultureSocial Inclusion

Tele-medicineEducation

Entertainment

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Key Learning/OutcomesKey Learning/Outcomes

ChallengesChallenges

Rolling out 100,000+ CSCs in Rolling out 100,000+ CSCs in

600,000+ villages600,000+ villages

Integrating existing G2C delivery Integrating existing G2C delivery

channels with CSCschannels with CSCs

Integrated public service delivery vs Integrated public service delivery vs

silo based service deliverysilo based service delivery

ChallengesChallenges

Regulatory & Legal enablement of ICT Regulatory & Legal enablement of ICT

based processesbased processes

Building capacity within & outside Building capacity within & outside

governmentgovernment

Creation of robust e-InfrastructureCreation of robust e-Infrastructure

AchievementsAchievements

Institutionalizing universal coverage & Institutionalizing universal coverage &

public service delivery at village levelpublic service delivery at village level

Roll out of over 59,676 CSCs across Roll out of over 59,676 CSCs across

25 states covering a population > 400 25 states covering a population > 400

millionmillion

AchievementsAchievements

Institutionalization of PPP model for Institutionalization of PPP model for

Public service deliveryPublic service delivery

- - Multi-stakeholder partnership in design & Multi-stakeholder partnership in design &

implementationimplementation

- Synergy between public & private goals- Synergy between public & private goals

IT Amendment Act (2008) for IT Amendment Act (2008) for

regulatory & legal enablement notifiedregulatory & legal enablement notified

LearningsLearnings

Leadership and ownership critical for Leadership and ownership critical for

successsuccess

Citizen-centric approach - more effective Citizen-centric approach - more effective

service delivery modelservice delivery model

Robust backend e-Infrastructure to converge Robust backend e-Infrastructure to converge

and provide seamless integrationand provide seamless integration

Service Center AgencyService Center Agency

Private Sector EntityPrivate Sector Entity

Responsible forResponsible for

- Setting up, rollout and management of CSCs- Setting up, rollout and management of CSCs

- Selection and training of VLEs- Selection and training of VLEs

- Provision of B2C services- Provision of B2C services

State Designated AgencyState Designated Agency

Specific authority set up/ enabled by Specific authority set up/ enabled by

State GovernmentState Government

Responsible forResponsible for

- Monitoring- Monitoring

- Disbursing revenue support- Disbursing revenue support

- Enforcing Master Service Agreement- Enforcing Master Service Agreement

- Liaising between SCAs and State Governments- Liaising between SCAs and State Governments

Name:Name: Sadhan Chandra PalSadhan Chandra Pal

Location: JunbediaLocation: Junbedia, , Bankura-II,Bankura-II,

West BengalWest Bengal

Earnings:Earnings: $250 per month$250 per month

Village Level Entrepreneur

NeGP:The Changing Face of NeGP:The Changing Face of Rural IndiaRural India

Name: Manoj KarmakarName: Manoj Karmakar

Location: Sanbandha Gram Location: Sanbandha Gram

Panchayat Office, Panchayat Office,

Block: Bankura-II,Block: Bankura-II, West BengalWest Bengal

Village Level Entrepreneur

Earnings:Earnings: $300 per month$300 per month

NeGP:The Changing Face of NeGP:The Changing Face of Rural IndiaRural India

Name: Santosh KumarName: Santosh Kumar

Location: Divigar, JharkhandLocation: Divigar, Jharkhand

Village Level Entrepreneur

Earnings:Earnings: $300 per month$300 per month

NeGP:The Changing Face of NeGP:The Changing Face of Rural IndiaRural India

Name: Shrikant YadavName: Shrikant Yadav

Village Level Entrepreneur

Location: Divigar, JharkhandLocation: Divigar, Jharkhand

Earnings:Earnings: $250 per month$250 per month

NeGP:The Changing Face of NeGP:The Changing Face of Rural IndiaRural India

SWAN implemented

Implementation at Advance stage

Himachal Pradesh

Punjab

Haryana

Uttar Pradesh

Bihar

Gujarat

Maharashtra

Karnataka

KeralaTamilNadu

AndhraPradesh

Orissa

West BengalJharkhand

J&K

HP

Punjab

Haryana

Rajasthan

Gujarat

Karnataka

Kerala

CHH

Sikkim

Arunachal Pradesh

PondicherryTN

WB

Bihar

JHD

Uttarakhand

UP

MP

Maharashtra

AP

Orissa

Assam NGL

MNP

MZR

MGH

TRIPURA

CHD

Implementation in Progress

Bid Process Initiated

RFP/ BoM under preparation/revision

Opted Out from SWAN Scheme

Delhi

Goa

Lakshadweep

SWAN STATUSSWAN STATUS

6

July - Aug ‘10

Sep - Oct ‘10

3

Himachal

Pradesh

Punjab

Haryana

Uttar Pradesh

Bihar

Gujarat

Maharashtra

Karnataka

Kerala

Tamil

Nadu

Andhra

Pradesh

Orissa

West BengalJharkhand

J&K

HP

Rajasthan

Gujarat

Karnataka

Kerala

CHH

Sikkim

Arunachal Pradesh

Pondicherry

TN

WBBiH

JHD

Uttarakhand

UP

MP

Maharashtra

AP

Orissa

ASSAMNGL

MNP

MIZORAM

MGH

TRIPURA

6

2

Nov – Dec‘10

DPR yet to be received

Goa

Daman & Diu

Dadra

Lakshadweep

Andaman

SDC - Go Live

Delhi

2 Opted Out

9 Jan - Feb ‘11

7 Mar-Apr ‘11

Punjab

Haryana

Chandigargh

SDC StatusSDC Status

Goalpara District rolled out e-District applications integrating CSC, Goalpara District rolled out e-District applications integrating CSC, SWAN, which was inaugurated by IT minister in Nov.'09 SWAN, which was inaugurated by IT minister in Nov.'09

Goalpara District rolled out e-District applications integrating CSC, Goalpara District rolled out e-District applications integrating CSC, SWAN, which was inaugurated by IT minister in Nov.'09 SWAN, which was inaugurated by IT minister in Nov.'09

E-District in Goalpara, AssamE-District in Goalpara, Assam

e-Districte-District

Objectives Objectives • Target high volume services at District levelTarget high volume services at District level

• Undertake backend process re-engineering to e-Undertake backend process re-engineering to e-

enable the delivery of these services through CSCsenable the delivery of these services through CSCs

Examples of servicesExamples of services:: Issue of Certificates, Issue of Certificates,

Application for Pensions, Revenue Court related, Application for Pensions, Revenue Court related,

Government Dues and Recovery related, Ration Card Government Dues and Recovery related, Ration Card

related and Grievance redressalrelated and Grievance redressal

Status of e-DistrictStatus of e-District

Pilot projects are being implemented in 14 States (37 districts) Pilot projects are being implemented in 14 States (37 districts)

covering a population base of 110 million (appx.)covering a population base of 110 million (appx.)

Out of these 14, the Pilot projects have been successfully Out of these 14, the Pilot projects have been successfully

launched in 3 states – UP, Assam and Tamil Nadulaunched in 3 states – UP, Assam and Tamil Nadu

Average number of citizen transactions/ month/ district are 20,000Average number of citizen transactions/ month/ district are 20,000

National rollout of this MMP at a cost of USD 600 million (appx.) National rollout of this MMP at a cost of USD 600 million (appx.)

planned for 2010-12planned for 2010-12

42

Transparency

Accountability

Corruption free

OUTCOME PARAMETERSOUTCOME PARAMETERS

IMPACT ASSESSMENTIMPACT ASSESSMENT

Number of trips to Government offices Number of trips to Government offices

significantly reduced by 1-2 tripssignificantly reduced by 1-2 trips

Waiting time at offices reduced in the range Waiting time at offices reduced in the range

20-40%20-40%

Land Records Project – Significant reduction Land Records Project – Significant reduction

in bribery in bribery

Direct cost savings to the citizens in the range Direct cost savings to the citizens in the range

Rs.60-110/- (per transaction)Rs.60-110/- (per transaction)

Capacity Building Scheme Capacity Building Scheme

CB Scheme approved for $ 70 MillionCB Scheme approved for $ 70 Million

State e Mission Teams as professional resources to State e Mission Teams as professional resources to

support States at programme levelsupport States at programme level

• Appraisal and coordinationAppraisal and coordination

• Hand holding of Line DepartmentsHand holding of Line Departments

• Ensure interoperability and adherence to StandardsEnsure interoperability and adherence to Standards

Support to State Administrative Training InstitutesSupport to State Administrative Training Institutes

Training/Orientation of stakeholdersTraining/Orientation of stakeholders

Capacity Building Scheme Capacity Building Scheme

Support to State e- Mission Teams Support to State e- Mission Teams

(SeMTs)(SeMTs)

•Professional Resources being provided to Professional Resources being provided to

States States

Support to Central Project e-Mission Support to Central Project e-Mission

Teams (CPeMTs)Teams (CPeMTs)

Capacity Building Scheme Capacity Building Scheme

Trainings & SensitisationTrainings & Sensitisation•Leadership Meets for Political LeadersLeadership Meets for Political Leaders

•Orientation & Sensitization trainings for Policy MakersOrientation & Sensitization trainings for Policy Makers

•CIO / CTO trainings for Project Leaders CIO / CTO trainings for Project Leaders

•Change Management / BPR trainings for Government Change Management / BPR trainings for Government

officialsofficials

• eGPx course for long term Capacity BuildingeGPx course for long term Capacity Building

•National E Governance ConferenceNational E Governance Conference

•Round Table Conferences with State GovernmentsRound Table Conferences with State Governments

State eGov Council (CM)

State Apex Committee (CS)

Departmental Committee

SeMT

DIT

DeMT

State eGov Council (CM)

State Apex Committee (CS)

Departmental

SeMT

State DIT

PeMT

Program Management Project Management

Committee

Departmental

PeMT

State Government

Institutional FrameworkInstitutional Framework