NAME SURNAME Company / Designation Session Title · The architecture is SAP C4C (Utility) connected...

WAYNE JOHNCOCKSalaca / Director

Confluence – where new tech meets old paradigms

SALACA

Wipro SaFeWater

Water services

9.2 million clean water customers

2,526m litres of drinking water supplied per day

87 WTWs, 30 raw water reservoirs, 288 pumping stations and 235

underground service reservoirs

31,186 km of water mains

Sewerage services

14.5 million wastewater customers

350 STWs treating an average of more than 4bn litres per day

65,585km of sewer, 2,800 pumping stations and 1.2 million manholes

Two sludge-powered generators and 21 chp plants generating 176

GWh of renewable electricity

Thames Water facts and figuresSALACA

Our PastChanges in the 20th Century

Quality of the River Thames has improved greatly over the past two centuries

“Cleanest Metropolitan River in the World”

Providing more capacity

Enhanced effluent quality

Main drivers have been:

Public health and safety including recreational use of the river

European Directives (e.g. Water Framework Directive and Urban Waste Water

Treatment Directive)

Implemented through mixture of environmental legislation and regulatory bodies

(e.g. Environment Agency and the Tideway Operating Agreement)

SALACA

2017

9 million

1860

2 million1910

4 million

The current challengeSALACA

On average, our customers each use almost a third more water than

they did 30 years ago.

London average 164 litres per person day compared to the national

average 147 litres per person per day.

Currently only one in three homes in our region have a water meter.

We plan to fit over 500,000 meters in London between 2014 and 2020.

Why metering?SALACA

Key business Processes for House Hold(HH)

Multi Channel Customer Self serve

Extensive functionality on usage, bills, payments including

online moves

Responsive solution accessible through various devices

Processes extended to Non HH

Configured functions for Account management

Process available for bulk moves, metering, billing & Market

messages

Best Industry Practice

Designed to cater all de-regulation scenarios

Provides clear visibility to agents across market messages,

field orders, interactions and services

Customer Moves using guided process

SaFe

Water

RDS

E.g. Billing for metered and unmetered sites, Single customer View,

meter reads.

Moves, Service Orders, Market communication.

State of the Art Agent Experience

All relevant information on simple, user friendly and

personalised FIORI screens

1

2

3

4

5

Wipro SaFe Water Accelerator

The architecture is SAP C4C (Utility)

connected to SAP ISU at backend with

SAP PI interface

26 Key Customer Service Processes

Supported

Future Proof– Proven SAP based

solution for large utilities across UK,

Australia & Europe.

Provides excellent digital experience

for agents and customers

Suitable for any future de-regulation

demands

Common Infrastructure and platform to

provide economic benefits across

NHH & HH businesses

Single 360 view of customer

history/Consumption usage

Wipro’s SaFe Water RDS for Water Utilities

SOFTWARE

Standard, scalable SAP business applications

CONTENT

SAP best practices, blueprints, templates, tools

and Step-by-Step implementation guides

accelerate solution adoption

ENABLEMENT

Rich deployment & configuration guides and

knowledge transfer for each business process

flow and functional component

SERVICES

Fixed scope and price provides predictable

outcomes and lowers risk

SAP Rapid Deployment SolutionSALACA

Pre-configured solution for end to end water and sewage water industry back office and front office

Front office management

Single 360 view of customer

history/Consumption usage *1

Contract processing/Business agreements *1

Flexible tariff management

Cross sell for partner products

Performance monitoring of water usage against

Industry bench mark

Field OperationsTransport

DistributionRetail & Services

Customers

Channels

Suppliers and

Partners

Plant Maintenance

Field Operations

Repairs

Supply Operations

Device Management

Installation service

Meter Reading Services

Consumption data

collection

Sales/services *1

Residential

Commercial

Customer Service *1

Contracts Account

Mgmt

Complaints

Billing of services *1

Metered/Unmetered/

Assessed

Customer Interface

UI5 enabled devices

like laptop, iPad, etc.

Enterprise Management & Support Financials and FICA Analytics

Meter to cash management

Device Management *1

Move in/Move Out *1

Billing and Invoicing *1

FI-Contract Accounting *1

Dunning *1

Collections and Cash management

Credit Management

Solution Scope

*1 Wipro Enhanced Solution scenarios*1 Wipro Enhanced Solution scenarios

Business Benefits :

Improved Customer Satisfaction index

Decrease in Percentage of Customer Complaints

Decrease in Number of Call backs as % of total Inquiries

Improving Average call handling times

Increased revenues

Reduced cost of assets

Enhanced multi-channel user experience

What is in Wipro’s SaFe Water Solution?SALACA

23 Key Customer Service Processes Supported

Meter Reads Manage Billing

Collect Revenue Manage Debt Manage Customer

Relationship

Read Meter

Load Meter Reads

Validate Meter Reads

Maintain Meter Read Schedule

Apply Miscellaneous Charges

Manage Bill

Update Billing Information

Manage Meter Charges

Manage Billing Inquiries

Manage Payments

Manage Auto-Payments

Manage Notice of Outstanding

Debt

Perform Collection Activities

Manage Collection Process

Manage Pay Plan

Manage Customer Contacts

Maintain Customer Profile

Process Miscellaneous

Customer Requests

Manage Service

Start Premise Based Service

Stop Premise Based Service

Manage Metered Site

Manage Un-Metered Site

Manage Meters

SaFe Water RDS Key Process CoverageSALACA

15 Key Processes for NHH Retail Customers

Meter Reads Manage Billing

Collect Revenue Manage Debt Manage Customer

Relationship

Unmetered Charging

Information

Quotation Management

Manage Unmetered Charges

Manager TE Charges

Planned Activities

Unplanned Activities

Non-payment

Customer Request

Breach of Regulations

Account Management

Forecasting and Market

Strategy

Manage Service

Manage MO Interactions

Manage Wholesale

Interactions

TE Consents

TE Collection and Validation

Additional Processes for NHH Retail CustomersSALACA

by selecting SAP C4C we have a modern, usable, flexible utilities specific CRM solution that is pre-

integrated with a solid foundation into SAP IS-U and all supported by a single software vendor.

Look & Feel

Utility Specific

Functionality

Integration with ISU

Why SAP C4C?SALACA

SearchFunctionality

Bill Correction Capability

Meter Reading Entry and Amendment

Payment Scheme Functionality

Instalment Plan

Service Ticket Functionality

Blocks & Locks

Customer Overview Screens

Customer Move-In/Out Functionality

Disconnection/Reconnection Functionality

Tariff Change Functionality

Payments & Financials

Quotations & Pricing

‘Our move to the Cloud is a

journey where we can control

the pace and adoption’

Working to develop 13 ‘Topics’ SALACA

THANK YOU

SALACA

MAHESH BHUVANESWARANConsulting Partner - Natural Resources

Smart Mining SolutionsConfluence – New technologies meeting old paradigms

© 2017 Wipro wipro.com confidential 16

Industry examples of changing business models


What changes in a digital mine…

Holistic vertically and

horizontally integrated

dynamic planning

Planning &

Scheduling

Proactive and Predictive

Approach

Safety & Security

Fully Automated Operations

& Predictive Maintenance

Operations &

Maintenance

Digital and Fully Automated

Technology

Siloed Planning and

Scheduling, lack of an

integrated view

Reactive approach Workforce intensive

Operations

On Premise and manually

intensive

Today’s Mine

Digital Mine


Digital Canvas…

High Complexity

Medium Complexity

Low Complexity

HSEC Operational Effectiveness

Starting

Leading

Trendsetting

Digital

Journey

Outcomes Cost Take Out

Drone enabled Mining

Operations

Automated Conveyor

MonitoringDigital Material Tracking

Democratizing Apps -

Ideation Portal for Apps

Real Time Tire

Monitoring

Automated &

Predictive Warnings for

Blast /Dust events

Mobility Enabled Mining

WME Visualization

DashboardWorker Safety through

WearablesCyber Threat

Management

Real Time Geo

Technical Monitoring

Cloud as-a-ServiceDigital Short Interval

Control

Real-Time Orebody

Monitoring

Automated Permits &

Clearances and MTS

Augmented Explora-

tion Target Generation

Autonomous

Exploration

Accident Hotspots MapAutonomous

Equipment

Predictive Asset

MaintenanceRoad Condition

Monitoring

Optimized Ore Shipment

PlanningVideo Analytics for Safety &

SecurityRail Productivity Analytics Surge Events Prediction

Asset Intelligence Network

Digital Metal Accounting

Augmented Reality for

Worker CollaborationDrilling Analytics on

the edge

Drone enabled Mining

Operations

Fleet Fuel Optimization

AnalyticsMining Bots

Social Sentiment

Analytics

Automated Maintenance

Work Orders

Payload Optimization

Predictive Safety Analytics

Predictive and

Optimized Blast

Performance

Geology to Blast

Mining

Mill to Product

Logistics &

Supply chain

Common Apps

Foundation


What constitutes a digital mine…

Any ERP

Wipro’s SuiteDDP

HOLMES / RPA

APIs

Systems of RecordSystems of IntelligenceOperations Technology

Other Cloud Apps

Wipro Agile Mining (WAM) Solution


Wipro Agile Mining solution (WAM)

Wipro best practicesID Best Practice Name Area New / Extension

WI-501 Preventive Maintenance for Screening & Crushing Plants

(Usage based plans)

Enterprise Asset

Management

Extension to Best

Practice D57

WI-502 Tracking life of sub-assemblies: Tire life and History Enterprise Asset

Management

New

WI-503 Warranty Management for Fixed and Mobile Plant

Equipment

Enterprise Asset

Management

New

WI-504 Subcontracting of Mining Operations including equipment

deployment on Rent or Lease

Enterprise Asset

Management

New

WI-505 Tracking of Approved Mine Plan Quantity (Localization) Production

Planning

New

WI-506 Mine Costing with Production planning Controlling New

WI-507 Open Pit Mining (End to End including Drilling, Blasting,

Re-handling and Development)

Production

Planning

Extension to Best

Practices 396 & 398

WI-508 Reporting over all Mining Cost / Ton (Drilling/ Blasting/

Load / Haul / CR / SC)

Production

Planning

New

WI -509 Reconciliation of ROM (Run-of-Mine) against Surveyed

Quantity

Production

Planning

New

WI -510 Metal & CO Product Sales with Commodity Pricing Sales &

Distribution

Extension to Best

Practice D58

WI-511 Linear Asset Management (LAM) for Slurry Pipelines Enterprise Asset

Management

Extension to Best

Practice D61

WI-512 Sub-Assembly Repair management process Enterprise Asset

Management

New

WI-513 Mine Equipment Work Permit Management Enterprise Asset

Management

New

WI-514 Production Integration (PRI) Enterprise Asset

Management

New

WAM Solution

• Wipro solution is based on SAP Best Practices for

Mining leverages processes based on generic and

industry specific

• Wipro Mining allows to activate additional Mining

specific process content delivered within SAP ERP

along with Wipro’s enhancements

Wipro Mining Pre

Configured Solution

Mining Pre

Configured Solution

Cross Industry– Pre

Configured Solution

SAP SJ4

HANAReporting

User

Accessibility

External

Interfaces

14 Wipro Mining Best

Practices

17 SAP Mining Industry

Best Practices

40 Building

Blocks/Scope Items

Enterprise Cloud/On Premise

SAP

Certified


Wipro’s RDS methodology

Wipro has immense experience in delivering rapid deployment programs of similar nature with SAP and will

bring its proven methodology and experience in delivering WAM. Wipro will drive the implementation program

through its WAM RDS methodology, which is our enhancement to the ASAP methodology of SAP with our best

practices and learning.

Wipro Agile Mining RDS methodology

will be used for implementing the

solution. The methodology consists of

4 high level phases and they are as

below.

• Project Preparation

• Build

• Operationalise

• Run


What are key drivers…

What are key drivers e.g. extent of use of accelerators, pre-configured templates, etc

High degree of requirement traceability Reduction of risk due to rework through pre-built scenarios, configuration & documents


Our approach has helped mining clients to realize quick

ERP implementation timelines and mining business value

Examples of our work and the scale of benefit delivered

Business Transformation Partner WAM Implementation Partner SAP Implementation Partner

WAM Implementation WAM Implementation WAM Implementation*

• Business process design for 8 core processes and

standardization

• System design keeping in mind the future technology

(Mobility, HANA) and business direction (remote mine

management, optimization and efficiency of operations)

• WAM Best Practices Implementation across Finance,

Plant Maintenance, Materials Management, Production

Planning for 10+ underground mining sites in India

• Central Workshop serving Mining sites

• Complex India taxation rules and nature of Coal

contracts

• Design and implementation of all core modules in two

phases. 1st phase focuses financials, procurement,

asset management, inbound logistics and HCM.

Second phase focuses on production, sales and

outbound logistics and new dimension product.

• Implemented WAM Modules in a short time of 3.5

months with customizations, Complex pricing rules

across 4 saleable products using Batch Management,

Near real time Weighbridge Integration, User Training,

Production support post go-live

• Wipro Agile Mining Solution Template based on a

complete OPEX model comprising of FICO, MM, PM

modules.

• Unique and complex payroll based on business rules to

service mining organization based on production

statistics

• WAM Implementation Business Processes using MM,

PM ,FICO & BPC on HANA

• Mining Best Practices based implementation in a short

time frame of 4 months

• Assistance in de-merger from Anglo American and

scope includes data extraction, cleansing and uploads

http://www.wipro.com/













Barminco

http://www.wipro.com/wipro-tv/barminco-partners-with-wipro-for-future-ready-systems

http://www.wipro.com/wipro-tv/barminco-partners-with-wipro-for-future-ready-systems


Barminco

http://www.wipro.com/wipro-tv/wipro-implements-wam-solution-based-on-sap-technology-at-barminco/

http://www.wipro.com/wipro-tv/wipro-implements-wam-solution-based-on-sap-technology-at-barminco/


Why WAM?

(vs. traditional approach)

WAM benefits:

• Reduced TCO, up to 45%

reduction on traditional approach

• (Close to) zero upfront capital

• Fixed monthly charge (similar to

the monthly support cost of

traditional approach, without the

depreciation of upfront capital)

• Greatly reduced project and

support risk

• Leading mining industry core

business processes

• Global tier 1 systems integrator

(Wipro) as our business partner

Already designed, built and tested for core mining processes:

• Reduces the internal and external team size, and enables the use of cost-

effective offshore resources

• Reduces temptation to customise the solution, thereby managing

implementation cost and support risk

• Also allows the project team to focus on training & change management to

lower deployment risk

Hosted in the cloud:

• Accelerates the delivery of the solution

• Reduces the need for costly in-house HW & SW skilled resources

• Also enables economies of scale to reduce hardware and application support

costs

Funded as a monthly charge over the life of solution

• Avoids the significant upfront capital generally required with a traditional

approach

• This provides certainty of monthly costs, and TCO


• One source of the truth for HR

master data, replacing multiple

legacy systems

• SAP Organisation Management

module that maintains our

organisation structure An

employee database that drives

payroll schemas, rosters, payroll

simulations, live & off-cycle

payrolls

• Sukari (Egypt) expatriates (salary

& wages) now paid through SAP

• Automation of the previous

manual (excel-based) ‘grizzle’

process

• Previous payroll issues

addressed, including incorrect

hourly rates, manual data entry

errors, spreadsheet formula

errors



legacy systems







payrolls





process





errors



legacy systems







payrolls





process





errors

Benefits for Barminco

HR/Payroll Finance Supply & Maintenance


Project Veritas – just the beginning

Three months after go-

live, Project Veritas was

declared a success

Already cashflow positive,

driven by immediate

HR/Payroll benefits

Significant Supply &

Maintenance upside is

“icing on the cake”

Smart Mining Solutions


Wipro SMART Mining Solution

A "Digital Platform“ of platforms with individual platforms based on-premise and on the cloud

Digital Platform of Platforms

Short Interval

Control

Mining & Lab

Operations Mgmt.

Asset

Visibility & Tracking

Analytics, Cognitive &

Mobility

Lab

Automation

Geo Tech

Monitoring

Mining &

Cognitive

RPA BotsFleet

Management

People

Tracking

Real Time

Vehicle

Health Alerts

Central

Command Center

Infrastructure

Wireless

Network

L2/2.5/3

Systems

Centralized

View

(KPI Porta &

Visualizations)

Mobile

Enablement

Predictive &

Prescriptive

Analytics

Rail

Utilization

Production

Reporting &

Analysis

CBM

Downtime

Management

Tire

Monitoring

Integrated

Planning &

Scheduling

Video

Analytics

Geo-Spatial

Monitoring

Material

Tracking

Stockpile

Mgmt

Supply Chain

& Logistics

Public CloudOn Premise Hybrid Cloud

(Specific enough, Measurable, Achievable, Realistic, and Time bound)


Implementing OT and integrating with SAP

for Vedanta Smelter & Refinery Plants

• Downtime management and real time Utilization, Availability Metrics

• Production recording and reporting

• Downtime and CBM posted into SAP Plant Maintenance

• Integration of Lab results data into the Quality module and weighbridge systems

into Production module

• Production data automatically sourced from DCS/SCADA into Historian

• Production actuals data will be posted into SAP

Carbon Plant

Red Area

White Area

Material Handling


Integrated Fleet

Performance

Monitoring for

Mining


Key aspects of Integrated

Fleet Monitoring Solution

Real time tracking of

mining assets in

extreme locations

Improved mining asset

availability by integrated

maintenance operations

with back-office ERP

system

Real time analysis of

machine data to

monitor asset health

Analyze driver behavior

for speed and route

compliance


Solution architecture

SAP Leonardo

CA

N O

BD

/ J1

93

9 d

ata

Edge IOT Platform on Cloud Business Systems

Cellular Gateway

Multi Protocol IOT Gateway

SAP Cloud Platform

Fleet Performance Monitor

Real Time Monitoring

Fleet StatisticsAnalyze

Operational KPIs

IOT Services

1

Tonnage

weighbridge

Mine

production

data

Mine Production

2

Database / HANA XS Services

User Interface

MQ

TT

MQTT/HTTP

HANA Cloud Connector

1 2

Data Sources

Wipro Agile Mining


Solution features

Fleet Tracking

Maintenance Planning

Fleet Usage

Intuitive Visualization

Fleet Health Monitoring

Technology

Maintenance Notification

Fleet Health Parameter History

Real time view of geo

location of mining fleet

working at

remote locations

Smart Triggers and

services for field visit

avoidance. Integration

with weather forecast to

schedule field

maintenance services.

Combined real time view

of mine level operations

KPIs and contribution of

each equipment for

selected KPIs

Unified visual operational

dashboard yielding great

User Experience

Remote Asset

Monitoring Real time

monitoring of fleet

health parameters

LoRa and SAP Cloud

Platform based solution

providing scalability to

capture data from various

‘things’ on the field

Integration with back

office ERP system to

initiate maintenance

process based on fleet

health parameters

Identify trend for

machine health

parameter based on past

data and notifications

created

Applied AIAI that specializes in doing tasks like human beings.

DEMYSTIFYING HOLMES

Natural General IntelligenceAI that thinks like human beings beats human

cognition across the board – scientific, creative and

social skills.


Mining BOTS – Intelligent Cognitive

bots in Mining Industry Processes

SolutionFeatures

Expected BusinessBenefits

Potential services Wipro

can offer

Technology stack envisioned for

this solution

Who will benefit?

• A robot once configured can be re-

used for multiple robots

• Automate repetitive tasks

• Enable zero touch E2E processing

• 24-Hr Productivity Window

• Accuracy – First time right

• Asset Bot – Talk to your machine

Use of Robots to work on an Application / process the same way that a human does

Organizations in Natural Resources

• Process Centric – Tasks which are

repetitive

• Maintenance

• Procurement Tasks

• Mining Operations

• HR Processes

• Increased process efficiency

• Enhanced productivity

• Accurate business reporting and recording

• Scalability

• Improved wrench time

• Bot Deployment

• Cognitive Algorithm development

• System Integration

• UX Design & Development

• Interaction Channel

• UX Design

• NLP

• Artificial Intelligence

• Analytics layer

• Cloud databasev


Potential scope of *Automation in operations,

Maintenance, SCM, Finance and HR

Sourcing &

Procurement

SCM

Operations &

Maintenance

Procure to pay

P2P

Record to Report

R2R

Human Resources

HRO

Order to Cash

O2C

Operations, Maintenance, Supply Chain Management(SCM)

Finance & Accounting Outsourcing (FAO)Human Resource

Outsourcing (HRO)

Good

Candidates

Not so Good

Candidates

• Material

Management

activities

• Inventory

Management

• PR to PO conversion

• Master Data

Management

• Procurement BOT

• New Suppliers

identification and

inventory

• Policy governance

• Review and

Approvals

• Non standard

purchases

• Invoice Processing

• Master Data

Management

• Vendor

Reconciliation

• Payments

Processing

• Indexing

• Exceptions

Handling

• Helpdesk

• Cost &

Inventory

• Customer Invoicing

• Accruals and

Reversals processing

• Cash Application

• Reporting

• Controls review

• Credit review

• Cash forecasting

• Journal entries

• Bank Accounting &

Reconciliations

• Consolidation and

Reporting

• Payroll Accounting

• Accounts finalization

• Tax filing

• Statutory reporting

• Segment analysis

• Profitability analysis

• Policy governance

• Review and Approvals

• Employee relations

• C&B Strategy & decision

making

• HR Admin EDM

• Recruitment Admin

• Training Admin

• Performance

management Admin

• Payroll execution

• Asset / Machine BOT

• Maintenance &

Inspection

• Operations – internal

requisitions

• Spares & Inventory

finder

*Illustrative list based on our Properiority assessment methodology

50%

50%

80%

20%

70%

30%

60%

40%

30%

70%

THANK YOU

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NAME SURNAME Company / Designation Session Title · The architecture is SAP C4C (Utility) connected...

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