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1 INFORMATION TECHNOLOGY Computer technology for processing and storing information, as well as communications technology for transmitting information2 BENEFITSBackhand records andinformationSupports networkingSmooth working of theorganizationExpansion of business3 PERSONAL INTERVIEWSMr. Mazhar DarI.T ExecutiveMr. M. FaisalNaheed super market I.T SpecialistNaheed super market4 Computers and Quality FunctionsComputer plays an essential role in the quality function. They perform very simple operations at fast speed with a high degree of accuracy.5 Data collectionData analysis and reportingStatistical analysisProcess controlAutomated test and inspectionSystem designIncreased efficiency6 Internets and other Electric CommunicationThe internet is a world wide network of computer. It begin in 1969 as a mean of exchange data between universal and the U.S military.7InternetInstant messagingVideo conferencingVirtual teamingDocument managementE-CommerceBusiness to businessBusiness to customerWebsite design8Information Quality IssuesI.T also performs many information quality issues.Sufficiency9 AccuracyTimelinessIntellectual propertySecurityPrivacyPollutionCreativity10 Technologies of the FutureWireless revolutionArtificial intelligenceVirtual e-commerceE-paperWallet PCE-Book11 Wireless revolutions was the analog cell phone: the second generation is the digital variety in common use today. Work in process to develop the second generation called 3G. Wireless Revolution12 Artificial Intelligence Artificial intelligence recreates, using software, the portion of human brains Virtual e-commerce: is a technique to let a prospective customer experience an item before it is purchased.E-paper: it also reflects light outside which make it easy to read.13 Wallet pc: it has all the powers and features of present day computerE-book: the display will show high resolution textConclusion According to Allan Greenspan , our economy is benefiting from structural gains in productivity that have driven by the remarkable wave of technological revolution. what differentiate this period from other periods in our history is the extraordinary role played by information and communication technologies.RESEARCH PROPOSALA document that sets out the purpose ofstudy and the research design details ofThe investigation to be carried out by the researcher 14 RESEARCH PROPOSAL FORMAT1) BackGround2) Litreture Review3) Problem Definition4) Purpose/Objective of Study5) Research Design6) Data Analysis15 BACKGROUND OF METRONaheed International is world renowned forIts departmental store. It is a very wellOrganized multinational company whichOperates in almost all over the world. TheMarket in Pakistan is surely dominated byNaheed It is trying its best to prove itself to beThe No.1departmentalStore in Pakistan.16 LITERATURE REVIEWThe documentation of a comprehensivePublished work from secondary sources of dataIn the areas of specific interest of the researcherWe are conducting research on IT departmentOf naheed to see the impact of IT on total quality management .In this regard we review manyResearch articles related to this topic which helpsa lot us in research project.A good literature survey provides the foundation for developing a comprehensive theoretical framework, and give clearer idea about the important variable17 PROBLEM DEFINITIONSIt refers to a clear, precise and succinctStatement of the question or issue that is to beInvestigated with the goal of finding an answerOr solution.The problem definition for our research program is to evaluate the role of IT in total quality management. In this regard we select Metros IT department for conducting this research. We will try to know about the following reasons:. What is the effect of IT on total quality management (TQM)?18 PURPOSE OF STUDYThe purpose of doing this research programIs to see the effect of IT on the TQM of anyBusiness organization.RESEARCH DESIGNOur resign comprises of,a) Data sourceb) Research approachc) Research instrumentd) Data collection19 a) Data Sources:There are two main types of data collection,i) Primary dataii) Secondary datab) Research Approach:We used Focus and observationalResearch to gather primary data as it isWidely used and best suited for basicResearch.20 c) Research Instrument:We used interview as a research instrumentFor our research because it is more flexible andGive the precise information about the problem.We asked close as well as open ended andStructured questions in our interviews related to I.T.Interviewing: An interview is a procedureDesigned to obtain information from a personThrough oral responses to oral inquires.Managers use several types of interviewsWhich include structural and unstructured interviews.21 d) Data Collection:We collected data through interviews that haveBeen used in surveys research. We also usedweb site of naheed and research literature toCollect the secondary data.DATA ANALYSISAt the end we analyzed the data in theLight of what we observed in our visit toNaheed and those interviews that which weConducted at naheeds I.T department.

22 SECURITIES

Freedom from danger of harm;Protection, measures necessaryTo protect a person or place23 Its ROLEThere are two major security issuesAsses SecurityTransaction security24 ASSESS & TRANCTION SECURTIYASSESS SECURITYWhich is the control of access to a computer that is physically connected to the internet?TRANSACTION SECURITYWhich is the control of a given communications such as a business transaction to insure that it is not violated?25 Security System IntegrationNaheed is committed to the safety and security of our patrons, performers and staff. For 20 years we have worked to ensure not only that everyone has a great time, but that everyone is safe and secure. Naheed would like to let you know about the safety measures we have in place here at naheed26 Emergency ExitsAheads main floor has 4 emergency exits to an exterior fire escape as well as 3 main floor exits.Naheeds balcony has 2 emergency exits to an exterior fire escape, 2 main floor exits, and 2 back stairway exits.Before each show, there is an announcement directing patrons to take note of the location of emergency exits

All emergency exits and emergency exit signs are checked every day by security staff. Customer services is a series of activities designed to enhance the level of customer satisfaction this is, the felling that a product or service has met the customer expectations27 Its ROLEBroadly speaking the role of IT in customer services is very conducive in relation with the benefits of the business concern by and large.For this purpose it can be describe which is the electronic transmission of buyer seller transactions and related information between individual end customer and one or more business.28 IN naheed (OUR PROJECT)Customer Services1. Teach them to smile2. Say their Name3. Use Courtesy4. Ask for feedback from the Customer5. Invite your Customer to come back29 RECRUITMENTRecruitment is the process of identifying the qualified candidates from various sources like internal database, employment references internet, employment agencies, campus hiring, job ads in news paper etc., and attract them to apply for job.

30 STAFF RECURITMENTIts criterion:Excellent leadership skillsBroad understanding of financials functionsExcellent communication & interpersonal skillsUser knowledge of PC work (MS Windows),Cross cultural competenceFlexible for traveling and working across the country.31 Method of BusinessOnline Stock TakingReduce overall running costsIdentifying stock losses or inaccurate pricingSave time and moneyQuickly & efficiently

32 Customer Database

Find customer by name or its part, customer id or other parametersAll customer-related information conveniently accessible fromOne locationComplete date-stamped history of all interactionsERP (Enterprise Resource Planning)Planning of how business resources are acquired and moved from one state to anotherAll departments are linkedMinimum human involvement

33 Data BaseOracleCommonly referred to as Oracle RDBMSProduced and marketed by Oracle CorporationSQLSQL stands for Structured Query LanguageSQL allows you to access a databaseSQL can execute queries against a databaseSQL can retrieve data from a database

34 TechnologiesNaheed super market uses the very latest technologySupply Chain ManagementEfficient supply chain managementAvoids stocking large amounts of seafood at storesBlack BerryWireless handheld deviceSupports push e-mail, mobile telephone, text messaging, internet faxing, web browsing and other wireless information services

35 Pin softwareCard system for entryConstant minus 18 degrees, and at 2 degrees Celsius for fresh produceNight-RunFinancial records of all departmentInventory levelsHow much inventory has been sold?How much they need more36 Role of IT in Food PreservationFood preservation is the process of treating and handling food to stop or greatly slow down spoilage to prevent food borne illness.MCC Preservation ProcessDryingSmokingFreezingVacuum packingSalt, Sugar, Pickling, Drying37 Reduces water activities sufficiently to delay or prevent bacterial growth.Canned GoodsEdible GrocerySmokingCombination of heat to dry the food without cookingPicklingPickling is a method of preserving food in an edible anti-microbial liquid.

38 Vacuum PackingStores food in a vacuum environment, usually in an air-tight bag.SugarUsed to preserve fruits, either in syrup with fruit such as apples, pears39 Role of I.T in Networking Computer networking is the engineering discipline concerned with communication between computer systems or devices.40 Electronic CommunicationThe InternetProvides the ability to give other users access to the data stored on that computerIntranetMeans local area networks (LANs), effectively share data by keeping large amounts of data on large central computersWebsite DesignCritical issue in selecting the software is maintainabilityShould be easy to manage the site and respond to questions and ordersPerformance measures are needed to check the effectiveness.

41 Measures Use by the MCC Site isNumber of hitsTransactionsLength of stayNavigationSequencesDead endsFailed links42 Role of Information Technology in PricingPersonal Shopping Assistant (PSA)Everywhere Display TechnologyElectronic Shelf LabelingPricing Software43 Role of IT in NetworkingMCC NetworkElectronic CommunicationRole of Information Technology in Food Preservation44.IT DisplaysOffice EquipmentMedia, Radio &AccessoriesHome Electronics/House HoldSports & Seasonal45.Use of IT in Security SystemWhat will Metro do with customers protected information?Transfer and availability of RecordSecurity System Integration46 INTERVIEW ANALYSESSAP for improvement of I.TORACLEG.M.S (Good Management System)S.Q.LPin software47 Role of IT in TQMI.T plays very important role in T.Q.M of any business organization. Such as to preserve the food products properly, suitable temperatures are maintained. Even -18 degree centigrade temperature is maintained for requiring food products. For total quality management proper .