NACHA's 2014 Payments System Awards Brochure

THE NACHA PAYMENTS SYSTEM

AWARDS

NACHA—The Electronic Payments Association’s annual Payments

System Awards recognize the highest degree of achievement in

the development, implementation and advancement

of electronic payments.

Celebrate Your

Accomplishments

Gain the

Recognition You

Deserve

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TableofContents

The 2014 NACHA Payments System Awards ....................................................................... 3

An Introduction to the 2014 NACHA Payments System Awards ........................................... 3

The Awards ............................................................................................................................ 3

Top 10 Reasons to Submit ..................................................................................................... 4

The Evaluation Process .......................................................................................................... 5

General Nomination Criteria ................................................................................................. 5

Awards Luncheon .................................................................................................................. 5

Release and Usage ................................................................................................................. 6

Questions ............................................................................................................................... 6

The 2014 George Mitchell Payments System Excellence Award Nomination and Submission Guidelines ....................................................................................................... 7

The 2013 George Mitchell Payments System Excellence Award Recipient .......................... 7

Who is Eligible for the 2014 George Mitchell Payments System Excellence Award? ........... 8

The 2014 George Mitchell Payments System Award Submission Package Overview........... 8

The 2014 George Mitchell Payments System Award Narrative Guidelines .......................... 9

How to Submit Your Entires ................................................................................................ 11

The 2014 Kevin O’Brien ACH Quality Award Nomination and Submission Guidelines ....... 12

The 2013 Kevin O’Brien ACH Quality Award Recipient ....................................................... 12

Who is Eligible for the 2014 Kevin O’Brien ACH Quality Award? ........................................ 12

The 2014 Kevin O’Brien ACH Quality Award Submission Package Overview ...................... 13

The 2014 Kevin O’Brien ACH Quality Award Narrative Guidelines ..................................... 14

How to Submit Your Entries ................................................................................................ 15

The 2014 PayItGreen® Award Nomination and Submission Guidelines ............................. 16

The 2013 PayItGreen Award Recipient ............................................................................... 16

Who is Eligible for the 2014 PayItGreen Award? ................................................................ 16

The 2014 PayItGreen Award Submission Package Overview .............................................. 17

The 2014 PayItGreen Award Narrative Guidelines ............................................................. 18

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How to Submit Your Entries ................................................................................................ 19

2014 NACHA Payments System Awards Nomination Cover Sheet .................................... 20

2014 NACHA Payments System Awards Nomination Package Checklist ............................ 22

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The NACHA Payments System Awards An Introduction to the 2014 NACHA Payments System

Awards

NACHA’s annual Payments System Awards recognize the highest degree of

achievement in the development, implementation and advancement of electronic

payments. These prestigious awards celebrate outstanding accomplishments and

superior leadership in innovation, excellence and promotion of the positive

environmental impact of electronic payments, statements and billing.

NACHA invites your nominations for:

The 2014 George Mitchell Payments System Excellence Award

The 2014 Kevin O’Brien ACH Quality Award

The 2014 PayItGreen® Award

The Awards

The 2014 George Mitchell Payments

System Excellence Award

The George Mitchell Payments System

Excellence Award, named after former vice‐chair of the Board of Governors of the

Federal Reserve George Mitchell, an early proponent of electronic payments, honors

an individual or organization that has shown superior leadership in the

development, implementation or advancement of domestic or international

electronic payments.

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The 2014 Kevin O’Brien ACH

Quality Award

The Kevin O’Brien ACH Quality Award,

named in honor of the late Kevin O’Brien, NACHA’s 1999‐2000 chair, recognizes best

practices in ACH participants’ efforts to maintain or improve the quality of ACH

services and/or the integrity and reliability of the ACH Network.

The 2014 PayItGreen Award

The PayItGreen Award honors individual or

organizational leadership, vision and

innovation in the education and promotion

of electronic payments, statements and bills to reduce environmental impact. The

recipient successfully demonstrates, through outreach initiatives, that the ACH

Network provides simple, safe, smart and green solutions.

Top 10 Reasons to Submit

The Payments System Awards recognize the industry’s most prestigious

achievements. Winning one of these awards brings industry recognition and

credibility to a recipient’s programs and services. In addition, award recipients are

broadly acknowledged by NACHA and given promotional opportunities for

recognition among their peers, including:

1. Public recognition at the PAYMENTS conference Awards Luncheon 2. Visibility in an exclusive Awards Luncheon program 3. Participation in video interviews onsite at PAYMENTS 4. Joint press release with NACHA, announcing the winners 5. News article on the recipients in the PAYMENTS Daily (onsite enewsletter) 6. News article on the recipients in NewsLink, (NACHA’s member enewsletter) 7. Award logo, for use in recipient’s promotional efforts 8. Photos from awards program, for use in recipient’s promotional efforts 9. Visibility throughout the year in the awards section of NACHA.org 10. Recognition during the next year’s nomination process as a past recipient

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The Evaluation Process

A team of industry experts will evaluate each nomination against a rigorous standard

designed to assess innovation, quality, industry impact and measurable outcomes.

An award‐winning entry:

Contributes sustained (12‐month minimum) measurable benefits to industry

stakeholders.

Exhibits quantifiable, statistically significant outcomes, indicating the

program or process achieved its stated goals.

Meets clear goals and objectives that support defined business goals.

General Nomination Criteria

Nominations for the 2014 NACHA Payments System Awards is a privilege, providing

individuals and organizations with high visibility in the industry. Nominees must

adhere to NACHA’s Code of Conduct and conduct their activities with the highest

levels of integrity and professionalism. This is an inclusive nomination process and is

not restricted in any way other than NACHA, Regional Payments Associations and

their employees are not eligible for these awards.

Awards Luncheon

Award recipients will be recognized at PAYMENTS 2014, April 6‐9, 2014 at the

Orlando World Center Marriott in Orlando, Florida during an awards luncheon held

in their honor. Sponsored by TD Bank.

Those submitting should plan to attend the PAYMENTS conference to accept the

award if selected. Verbal recognition also will be given to the individual or entity

that nominated the award recipients.

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Release and Usage

Nominators understand and agree that their nominations will become the property

of NACHA—The Electronic Payments Association. NACHA and the Regional Payments

Associations may use the materials and photos from the awards ceremony for

editorial, analytical, promotional, educational and other purposes.

Award recipients are encouraged to promote their award recognition through press

releases, email tags, etc., and are authorized to use the NACHA registered award

logos as appropriate. These communications activities should be coordinated

directly with NACHA following the formal recognition of your award at PAYMENTS

2014.

Deadline

The deadline for entries is February 28, 2014.

Questions

Contact NACHA via email at [email protected] or by phone at 703‐

561‐3925 with questions or to request assistance with your submission.

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The George Mitchell Payments System Excellence Award Nomination and Submission Guidelines

The George Mitchell Payments System Excellence

Award, named after former vice‐chair of the Board of

Governors of the Federal Reserve George Mitchell, an

early proponent of electronic payments, honors an

individual or organization that has shown superior leadership in the development,

implementation or advancement of domestic or international electronic payments.

The 2013 George Mitchell Payments System Excellence Award Recipient

The 2013 George Mitchell Payments System Award honored two recipients: Apex

Information Technologies and Richard Gregg, fiscal assistant secretary of the U.S.

Department of Treasury.

Apex Information Technologies was recognized for true technology leadership in the

healthcare industry. Through its efforts, Apex Information Technologies is helping

promote ACH payments in an industry with some of the most complex billing

requirements of any consumer‐facing industry, including privacy regulations,

complex service descriptions, insurance splits and coding conventions. Apex

Information Technologies was recognized for its role in developing online payment

tools to help healthcare providers drastically increase electronic payment adoption

by self‐pay patients.

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For his years of dedicated service to advancing electronic payments, Richard Gregg

was bestowed the 2013 George Mitchell Payments System Award. Richard Gregg’s

notable contributions span the course of his 40‐year career with the U.S.

Department of the Treasury. They include numerous operational and regulatory

changes to convert hundreds of millions of paper payments originated or received

by the U.S. Treasury to ACH, including creating and implementing the Go Direct

campaign.

Who is Eligible for the 2014 George Mitchell Payments System Excellence Award?

Any individual or organization that has demonstrated superior leadership in the

development, implementation, or advancement of domestic or international

electronic payments is eligible for this award. There are no restrictions as to who can

be nominated for this category, other than NACHA, Regional Payments Associations

and their employees are not eligible for this award.

The 2014 George Mitchell Payments System Award Submission Package Overview

Your 2014 George Mitchell Payments System Award nomination package must include:

A cover sheet that includes the organization’s name, address, contact

information and the name of the submitter, if different. If nominating an

individual, please be sure to include the individual’s name, title, organization,

address, contact information and the name of the submitter, if different. (1

page)

An executive summary that contains a brief statement of the problem or

process covered in the major document(s), background information, concise

analysis and main conclusions. It is intended to be a concise summary to aid

evaluators. (1 page)

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A narrative description that chronicles a program, project or marketing

campaign that results in sustained (12‐month minimum) increased adoption

or advancement of electronic payments.. If nominating an individual, the

narrative should detail how this person was instrumental in a program,

project or marketing campaign that drove this change. (not to exceed 10

pages)

Separate supporting data, statistics, survey results, customer feedback and

other related information that attests to the efficacy of the project or an

individual’s efforts. If applicable, detail the goals of the project, provide a

description of the old processes and new, describe the project structure,

summarize and provide statistics on the amount of work effort, illustrate the

benefits of the new process, explain the general applicability to ACH

participants, and list transferable lessons learned. If submitting for an

individual, explain how this person was instrumental to the success of the

project. (not to exceed 5 pages)

If a video is also used as part of the submission packet, it cannot exceed

three minutes.

A completed submission checklist. (1 page)

The 2014 George Mitchell Payments System Award Narrative Guidelines

Please use the following format when crafting your narrative. Items 1 through 4

below should not exceed 10 pages.

1. Describe the leadership qualities demonstrated by the nominee in the following three areas:

Thought leadership: Detail how the individual or organization

differentiated itself from the competition by developing and delivering a

process or product of value to stakeholders and customers that exceeded

expectations.

Innovation: Detail how the individual or organization applied invention,

creativity and problem‐solving skills to meet end users’ needs.

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Originality: Detail how the individual or organization applied

independent thought or constructive imagination to address industry

challenges.

Process and Implementation

2. Demonstrate the implementation project process, highlighting the areas below:

How did the individual or organization involve executive and senior‐level

staff in the project?

Describe the roll‐out process and its effectiveness.

Compare the nominee’s business process to industry best practices.

Summarize the communication plan. Specifically, how did the nominee

communicate value to external and internal audiences?

Leadership Measurement

3. Analyze project leadership using recognized quality outcomes and

measurements, examples and compelling anecdotes, that:

Provide evidence of client/customer satisfaction. A video can be used to

provide client/member/customer testimonials (not to exceed three

minutes).

Articulate clear goals and incentives and how they were met.

If applicable, provide metrics indicating customer adoption and

participation.

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Leadership Advancement of Electronic Payments

4. Explain how this project/process advanced electronic payments in the following

areas:

The payments system

System participants

Financial institutions

Businesses

Consumers

Adoption of electronic payments

The more criteria you are able to address, the greater your chances of becoming an

award recipient. We recognize that it may not be possible to address all of the above

criteria.

How to Submit Your Entries

Please send an electronic copy of your entry package, bundled as a PDF, to

[email protected].

NACHA will acknowledge receipt of your submission within 72 hours. If you do not

hear from NACHA within 72 hours, please contact NACHA by phone at 703‐561‐3925

to confirm receipt.

Due to time constraints, all entries are evaluated as submitted and will not be

returned for additional editing.

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The Kevin O’Brien ACH Quality Award Nomination and Submission Guidelines The Kevin O’Brien ACH Quality Award, named in

honor of the late Kevin O’Brien, NACHA’s 1999‐

2000 chair, recognizes best practices in ACH

participants’ efforts to maintain or improve the quality of ACH services and/or the

integrity and reliability of the ACH Network.

The 2013 Kevin O’Brien ACH Quality Award Recipient

The 2013 Kevin O’Brien ACH Quality Award went to ProfitStars for developing and

implementing SmartSight, a unique cross‐channel payment risk management and

market intelligence tool for financial institutions. In early market adoption in 2012

alone, SmartSight tracked data for more than 20 million ACH transactions, valued at

over $10 billion, representing more than 50,000 business locations.

Who is Eligible for the 2014 Kevin O’Brien ACH Quality

Award? Any private or public sector Originator or Receiver, depository financial institution,

third‐party service provider, processor, solution provider or ACH Operator is eligible

to receive the 2014 Kevin O’Brien ACH Quality Award for its quality improvement

initiatives. Eligible initiatives include any ACH‐related program, project, practice or

procedure that improves services, reduces exceptions, minimizes risk or streamlines

processing. There are no restrictions as to who can be nominated for this category,

other than NACHA, Regional Payments Associations and their employees are not

eligible for this award.

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The 2014 Kevin O’Brien ACH Quality Award Submission Package Overview

Your 2014 Kevin O’Brien ACH Quality Award nomination package must include:

A cover sheet that includes the organization’s name, address, contact information and the name of the submitter, if different.



analysis and main conclusions. It is intended as an aid to decision making by


A narrative description that chronicles a program, project or campaign that

results in sustained (12‐month minimum) payments quality improvement

through reduction in ACH Network returns or exceptions, automation and

efficiency of ACH payment processes, etc. (not to exceed 10 pages)


other related information that attests to the efficacy of the program, project

or campaign. If applicable, detail the goals of the project, provide a

description of the old processes and new, describe the project structure,

summarize and provide statistics on the amount of work effort, illustrate the

benefits of the new process, explain the general applicability to ACH

participants, and list transferable lessons learned. (not to exceed 5 pages)


three minutes.


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The 2014 Kevin O’Brien ACH Quality Award Narrative Guidelines


below must not exceed 10 pages.

1. Describe the leadership qualities demonstrated by the nominee in the following

three areas:

Thought leadership: Detail how the individual or organization

differentiated itself from the competition by developing and delivering a

process or product of value to stakeholders and customers that exceeded

expectations.

Innovation: Detail how the individual or organization applied invention,

creativity and problem‐solving skills to meet end users’ needs.

Originality: Detail how the individual or organization applied

independent thought or constructive imagination to address industry

challenges.

Leadership Measurement

2. Analyze project leadership using recognized quality outcomes and

measurements, examples and compelling anecdotes, highlighting the areas

below:

Provide evidence of client/customer satisfaction. A video can be used to

provide client/member/customer testimonials (not to exceed three

minutes).

Articulate clear goals and incentives and how they were met.

If applicable, provide metrics indicating customer adoption and

participation.

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Nominee’s Impact on Specific Areas

3. Explain how this project/process advanced ACH quality in the following areas:

The ACH Network

Network participants

Financial institutions

Businesses

Consumers

Adoption of ACH transactions



criteria.


Please send an electronic copy of your entry package, bundled as a PDF, to [email protected].

NACHA will acknowledge receipt of your submission within 72 hours. If you do not hear from NACHA within 72 hours, contact NACHA by phone at 703‐561‐3925 to confirm receipt. Due to time constraints, all entries are evaluated as submitted and will not be


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The PayItGreen® Award Nomination and Submission Guidelines

The PayItGreen Award honors individual or

organizational leadership, vision and innovation in

the education and promotion of electronic payments,

statements and bills to reduce environmental impact.

The recipient successfully demonstrates, through outreach initiatives, that the ACH

Network provides simple, safe, smart and green solutions.

The 2013 PayItGreen Award Recipient

General Electric was the recipient of the 2013 PayItGreen Award for its initiative to

reduce the company’s carbon footprint by eliminating the printing, transportation

and storage of paper through an eStatements program. GE’s going green program,

including the eStatements project, has eliminated the need for over 1,470,000 tons

of paper. The lack of storage and shipping of those documents has also decreased

GE’s carbon emissions by 2.8 million tons.

Who is Eligible for the 2014 PayItGreen Award?

Any individual or organization that has demonstrated superior leadership in the

development, implementation or advancement of programs that promote the

positive environmental impact of choosing electronic payments, statements and bills

is eligible. There are no restrictions as to who can be nominated for this category,

other than NACHA, Regional Payments Associations and their employees are not

eligible for this award.

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The 2014 PayItGreen Award Submission Package Overview

A cover sheet that includes the organization’s name, address, contact

information and the name of the submitter, if different. If nominating an

individual, please be sure to include the individual’s name, title, organization,

address, contact information and the name of the submitter, if different. (1

page)



analysis and main conclusions. It is intended as an aid to decision making by


A narrative description that chronicles a program, project or marketing

campaign that results in sustained (12‐month minimum) increased adoption

of electronic payment, statements or bills, and significant environmental

impacts. If nominating an individual, the narrative should detail how this

person was instrumental in a program, project or marketing campaign that

drove this change. (not to exceed 10 pages)


other related information that attests to the efficacy of the project. If

applicable, detail the goals of the project, provide a description of the old

processes and new, describe the project structure, summarize and provide

statistics on the amount of work effort, illustrate the benefits of the new

process, explain the general applicability to ACH participants, and list

transferable lessons learned. (not to exceed 5 pages)


three minutes.


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The 2014 PayItGreen Award Narrative Guidelines


below must not exceed 10 pages.

1. Provide a complete and well‐documented description of the individual’s

efforts or the program or process, addressing these primary areas:

a. What the individual or organization did.

b. How it was done.

c. Who was involved.

d. What the benefits were.

2. If educational information was involved, does the description clearly state

the intended audience and business goals and objectives?

3. Were the activities significant with respect to the size and type of

organization?

Green Leadership

4. Explain how the individual or program/campaign used green materials?

5. Provide supporting documentation/statistics to support the “green” claim.

6. Demonstrate how the program/campaign resulted in reduced emissions,

waste volume, energy or use of natural resources.

7. Explain how other companies experience similar benefits by implementing a

similar campaign.

8. Illustrate how the activities contributed to the cause of a larger sustainability

effort.

Leadership, Vision, Innovation

9. Explain what role leadership, clarity of vision and innovation played in the

success of this project or program.

10. Explain how the environmental benefits were communicated to customers

and constituents. A video can be used to provide client/member/customer

testimonials (not to exceed three minutes).

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criteria.


Please send an electronic copy of your entry package, bundled as a PDF, to [email protected].

NACHA will acknowledge receipt of your submission within 72 hours. If you do not

hear from NACHA within 72 hours, contact NACHA by phone at 703‐561‐3925 to

confirm receipt.

Due to time constraints, all entries are evaluated as submitted and will not be


.

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NACHAPaymentsSystemAwardsNominationCoverSheet

Submission Instructions: Please select the one award category most appropriate for the entry. Please

submit a separate sheet for each additional entry. The review committee reserves the right to move

entries between award categories.

I nominate the individual or organization named below for the following award:

2014 Kevin O’Brien ACH Quality Award

2014 George Mitchell Payments System Excellence Award

2014 PayItGreen Award

Organization:

Address:

City, State, Zip

Code:

Telephone

Number:

Fax Number:

Email Address:

If nominating an individual, please complete the highlighted areas below:

Individual’s

Name:

Individual’s Title:

Individual’s

Project Role:

Submitter’s

Name:

Title:

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Project Role:

Organization:

Address:

City, State, Zip

Code:

Telephone

Number:

Fax Number:

Email Address:

Please submit nominations and supporting documentation to

[email protected]. If necessary, please fax hard copies to 703‐561‐

0996 or mail to: Attn: 2014 Payments System Awards, NACHA—The Electronic

Payments Association, 13450 Sunrise Valley Drive, Suite 100, Herndon, VA 20171.

Please send notification via email to [email protected] if materials

are being submitted by fax or mail to confirm their receipt. Submissions are due in

their entirety by February 28, 2014.

By submitting this information, I understand and agree that all submissions become

the property of NACHA. Further, I understand my submission may appear in whole

or in part in a NACHA and/or a Regional Payment Association communication(s). I

understand that NACHA, Regional Payments Associations and/or their employees

are not eligible for these awards.

Signature Date

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NACHAPaymentsSystemAwardsNominationPackage

ChecklistSubmission Components

Check and provide electronic, single‐sided copies of the following:

Call for Nominations Submission Form (1 page)

Checklist (this page)

Executive Summary (1 page) — outlines business goals, key points and results

Narrative (not to exceed 10 pages) — addresses points outlined in guidelines

Supporting Documentation (not to exceed 5 samples) — details the nominee’s achievements as outlined in the individual award requirements and includes results‐based outcomes and supporting metrics.

Submission Review

My submission demonstrates 12 months of sustained, results‐based outcomes.

My submission follows the guidelines, including page limits and supporting documentation.

My submission is as targeted as possible to the award for which I am submitting this nomination.

The supporting documentation helps the committee evaluate my nomination using the criteria detailed in the guidelines.

Submission Details

Please submit nominations and supporting documentation to [email protected]. If necessary, please fax hard copies to 703‐561‐0996 or mail to: Attn: 2014 Payments System Awards, NACHA—The Electronic Payments Association, 13450 Sunrise Valley Drive, Suite 100, Herndon, VA 20171. Please send notification via email to [email protected] if materials are being submitted by fax or mail to confirm their receipt. Submissions are due in their entirety by February 28, 2014.

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ThankyouforyourcontributionstoNACHAandtheACHNetwork.

NACHA's 2014 Payments System Awards Brochure

Economy & Finance

Transcript of NACHA's 2014 Payments System Awards Brochure