Muslim Commercial Bank Internship Report

INTRNSHIP REPORT ONMuslim Commercial Bank

Internship Report submitted to the Faculty of Management and Administrative Sciences in Partial Fulfillment of the Requirements for the Degree of Master of Business AdministrationMBA 5th SemesterFall 2013UNIVERSITY OF GUJRATName of Program Coordinator ________________Signature of Program Coordinator ______________

DedicationI dedicate this report to my cooperative teachers, my loving parents and my friends who help me on each and every step of my internship. I also say thanks to the University of Gujrat which polish my abilities and taught professional skills in a very good manner.

Acknowledgement

Immeasurable thanks to GOD Almighty for giving me such extraordinary abilities and making me privileged enough to take part in such activities.

I also want to my gratefulness to my loving parents and my modest teachers and my friends, who make me able to do this because they gave me courage and support to accomplish this task.My thanks and appreciations also go to my age group in developing the report and people who have willingly helped me out with their abilities.At the end, I also thankful to all the staff of MCB (Jalalpur Jattan) who was fully cooperate with me.

Table of contentsTitle pageDescription Page no.Acknowledgement1- Executive Summary---------------------------------------------------------------------------06PART- l2- Introduction-------------------------------------------------------------------------------------072.1 Brief History ----------------------------------------------------------------------072.2 Role of bank in Pakistan -------------------------------------------------------072.3 Functions of MCB in Pakistan ------------------------------------------------072.4 Vision ------------------------------------------------------------ ------------------082.5 Mission-------------------------------------------------------- ---------------------082.6 Core values--------------------------------------------------------- ---------------082.7 Corporate profile---------------------------------------- ------------------------092.8 Organizational hierarchy chart----------------------------------- ------------102.9 Reward and success stories ------------------------------------ -------------- 112.10 Bank branches------------------------- ------------------------ ------------------123- Organizational overview------------------------------------------------ -------------------- 12 3.1 Nature of organization------------------------ -------------------------------- 13 3.2 Product line-----------------------------------------------------------------------14 3.3 MCB AGRI financing products-----------------------------------------------18 3.4 MCB virtual banking------------------------------------------------------------20 3.5 upcoming products--------------------------------------------------------------23 3.6 Islamic banking products-------------------------------------------------------24PART-24- Internee Working ------------------------------------------------------------------------------254.1 Introduction of MCB BAHGOWAL--------------------------------------------254.2 Detail of supervision ---------------------------------------------------------------264.3 Hierarchies of staff -----------------------------------------------------------------265- Departments of MCB------------------------------------------------------------------------335.1 Departments in which I have worked-------------------------------------------336- Account opening by me----------------------------------------------------------------------347- Summary of learning----------------------------------------------------------------------- 368- SWOT Analysis------------------------------------------------------------------------------ 388.1 Strength8.2 Weakness8.3 Opportunity 8.4 Threat9- PEST Analysis-------------------------------------------------------------------------------- 40 9.1 Political 9.2 Economic 9.3 Social 9.4 Technical10- Recommendations & Suggestions--------------------------------------------------------4111- References-------------------------------------------------------------------------------------43

1- Executive Summary

MCB Bank Limited has a solid base of over 50 years in Pakistan, with a set-up of over 1000 Branches, over 850 of which are automated Branches, over 350MCB ATMs in 41 cities nationwide and a network of over 12 banks on the MNET ATM switch.MCBs operations continued to be streamlined with focus on rationalization of expenses, re-alignment of back-end processing to increase productivity, enhancement of customer service standards, process efficiency and controls.It was a first experience in my life in any professional organization. I explore my skills and abilities through this experience. I worked in different departments in different situations. There was a little bit hesitation when I started, but after some time I feel confident. It was a most learning experience of my life. I started my work from accounts department. I knew how many types of accounts they have. Starting days were difficult to understand but after few days I feel expert for account opening. I deal different kind of customers included non educated customers. He also told me the reasons for closing the accounts. All activities done by myself. Mr. Saadat was very helpful and kind person. He sorts out my problems and told me how to handle different problems. After one week I started work with the cashier Mr. Kashif. He told me how to handle the cash and utility bill payment system. He told me how to record all cash transactions and specifications for check payments. He gave me separate computer system. Firstly I match the number of customer which will give by him after that the name of the sender and receiver and also the amount. Then I press the print button and the printed page gives to him for signature and collecting money from counter.After that I spent some days in clearing department. Mr Murtza Shah told me some of works done by clearing house are Transfer cheques, Transfer Delivery cheques and clearing cheques.These all actives were new for me. You are hardworking, efficient and intelligent boy said by everyone in the bank. They were happy with my work and gave me lot of wishes and tips for my future.

history of MCB:

MCB Bank Limited, with more than 60 years of experience as one of the leading banks in Pakistan, was incorporated on July 9 in 1947. The bank has journeyed remarkable tenure of more than half a century of competitively edged and well positioned heights of success by deploying quality banking, heads on technological developments, professionally leading management and prudent and ethical work methodologies. MCB was nationalized along with other private banks in 1974 as part of Government of Pakistan's economic reform movement and was later privatized to Nishat Group lead consortium in 1991.Since privatization, MCB's growth has been phenomenal. Today, MCB in one of the largest foreign banks in Sri Lanka, the first bank in Pakistan to launch Global Depository Receipts (GDR) in 2006, has strategic foreign partnership with Maybank of Malaysia which holds 20% shares in MCB through its wholly owned subsidiary Mayban International Trust (Labuan) Berhad since 2008, has international indirect regional presence in Dubai (UAE), Bahrain, Azerbaijan, Hong Kong and Sri Lanka and serving through a domestic network of over 1,150 branches and over 690 ATMs across Pakistan with a customer base of 4.96 million (apprx.)MCB is reputed as one of the soundest financial institution and as one of the leading banks in Pakistan with a deposit base of PKR. 545 bln (apprx.) and total assets of PKR 766 bln (apprx.). The bank is versed as one of the oldest and most responsible banks in Pakistan and has played pivotal role in representing the country on global platforms while being one of the few institutions that are recognized and traded in the international market.

Vision and Mission:

Vision Statement

To be the leading financial services provider, partnering with our customers for a more prosperous and secure future.

Mission Statement

We are a team of committed professionals, providing innovative and efficient financial solutions to create and nurture long-term relationships with our customers. In doing so, we ensure that our shareholders can invest with confidence in us.

COREVALUES

INTEGRITY

We are the trustees of public funds and serve our community with integrity. We believe in being the best at always doing the right thing. We deliver on our responsibilities and commitments to our customers as well as our colleagues.

INNOVATION

We encourage and reward people who challenge the status quo and think beyond the boundaries of the conventional. Our teams work together for the smooth and efficient implementation of ideas and initiatives.

EXCELLENCE

We take personal responsibility for our role as leaders in the pursuit of excellence. We are a performance driven, result oriented organization where merit is the only criterion for reward.

CUSTOMER CENTRICITY

Our customers are at the heart of everything we do. We thrive on the challenge of understanding their needs and aspirations, both realized and unrealized. We make every effort to exceed customer expectations through superior services and solutions.

RESPECT

We respect our customers values, beliefs, culture and history. We value the equality of gender and diversity of experience and education that our employees bring with them. We create an environment where each individual is enabled to succeed.

CORPORATEPROFILE

Board of Directors (As at June 30, 2013)

1. Mian Mohammad ManshaChairman

2. S. M. MuneerVice Chairman

3. Tariq RafiDirector

4. Shahzad SaleemDirector

5. Sarmad AminDirector

6. Mian Raza ManshaDirector

7. Aftab Ahmad KhanDirector

8. Mian Umer ManshaDirector

9. Dato' Seri Ismail ShahudinDirector

10. Datuk Abdul Farid Bin AliasDirector

11. Ahmad Alman AslamDirector

12. Muhammad Ali ZebDirector

13. Imran MaqboolPresident & CEO

Management

1. Imran MaqboolPresident & CEO

2. Ali MunirGroup Head - Strategic Planning & Investment

3. Agha Saeed KhanGroup Head Operations

4. Salman Zafar SiddiqiChief Financial Officer

5. Ali Mubashir KazmiGroup Head - Retail Banking

6. Muhtashim AshaiGroup Head - Wholesale Banking

7. Shahid MalikGroup Head - CCM & Special Projects

8. Kamran RasoolGroup Head - CSR & Security

9. Mohammad RamzanGroup Head - Treasury & Forex

10. Usman HassanGroup Head - Human Resource

11. Raheel IjazGroup Head - Compliance & Control

12. Laqa SarwarGroup Head - Special Assets Management

13. Syed Rashid RahmanGroup Head - Islamic Banking

14. Mohammed Nauman ChughtaiGroup Head - Risk Management

15. Imtiaz MahmoodHead - Information Technology

16. S. Mudassar NaqviGroup Head - Legal Affairs

Audit Committee

1. Tariq RafiChairman

2. Aftab Ahmad KhanMember

3. Dato' Seri Ismail ShahudinMember

4. Ahmad Alman AslamMember

Human Resource & Remuneration Committee


2. Mian Raza ManshaMember


4. President & CEOMember

Risk Management & Portfolio Review Committee

1. Mian Umer ManshaChairman

2. Sarmad AminMember

3. Muhammad Ali ZebMember

4. Datuk Abdul Farid Bin AliasMember


Committee on Physical Planning & Contingency Arrangements

1. Sarmad AminChairman

2. S. M. MuneerMember

3. Mian Umer ManshaMember


IT Committee

1. Mian Raza ManshaChairman




Business Strategy & Development Committee


2. S. M. MuneerMember

3. Mian Raza ManshaMember

4. Mian Umer ManshaMember

5. Datuk Abdul Farid Bin AliasMember



SBP Report Compliance Monitoring Committee

1. S.M. MuneerChairman

2. Sarmad AminMember



Write Off & Waiver Committee


2. Tariq RafiMember


Chief Financial Officer

Salman Zafar Siddiqi

Company Secretary & Group Head Legal Affairs

Syed Mudassar Hussain Naqvi

Group Head Audit & RAR

Kamran Zaffar Muggo

Associated Companies

1. Adamjee Insurance Company Ltd.

2. First Women Bank Ltd.

3. Euronet Pakistan (Pvt.) Ltd.

Subsidiary Companies

1. MCB Financial Services Ltd.

2. MNET Services (Pvt.) Ltd.

3. MCB Trade Services Ltd. - Hong Kong

4. Arif Habib Investments Ltd.

5. "MCB Leasing" Closed Joint Stock Company - Azerbaijan

AWARDS &ACCOLADES

Year 2012

The Asset Triple ABest Domestic Bank Pakistan

Euro moneyBest Bank in Pakistan

NFEHCSR Business Excellence Award Best Media Coverage

ICAP and ICMAP2nd Best Corporate Report Award 2011- Banking Sector

World FinanceBest Commercial Bank - Pakistan

Pakistan Centre for PhilanthropyPCP Corporate Philanthropy Award

Year 2011

CFA Association PakistanMost Stable Bank of the Year

CFA Association PakistanBest Bank of the Year

Euro moneyBest Bank in Pakistan

ICAP / ICMAP1st - BCR Award 2010 - Banking Sector

SAFAJoint 2nd Runner-up for BCR 2010

Year 2010

The Asian BankerStrongest Bank in Pakistan

The Asian BankerLeadership Achievement Award

MMTBest Bank Led MMT Service

ICAP / ICMAP1st - BCR Award 2009 - Banking Sector

SAFACertificate of Merit Award for BCR 2009

Year 2009

AsiamoneyBest Domestic Bank in Pakistan

The AssetBest Domestic Bank in Pakistan

Year 2008

EuromoneyBest Bank in Asia

EuromoneyBest Bank in Pakistan

AsiamoneyBest Domestic Bank in Pakistan

Year 2006

EuromoneyBest Bank in Pakistan

BASIC BANKINGACCOUNT

Its as simple as ABC to start banking with MCB.

Look after your money the simple way with MCB

Basic Banking Account.

KEY POINTS

No minimum balance requirement.

2 deposit and 2 withdrawal transactions free per month.

Transactions over & above the limit to be charged @ Rs.35/- per transaction.

Customers can avail ATM, MCB Mobile and free Virtual Banking facilities.

MCB ACCESS:

Branches, on your way

Hundreds of 9-5 full day banking branches (including Saturdays).

Network of over eleven hundred and fifty online branches, at convenient locations.

ATMs (Access 24/7)

Over 690 MCB ATMs.

Over 6000 ATM Nationwide ATMs.

Call Center, at your fingertips (Access 24/7)

General Inquiry e.g. ATM Locations, Product Information etc.

Financial Services e.g. Account Balance Inquiry, Debit Card, Transaction detail, bill payments etc

Non-financial Services e.g. Internet Banking activation etc.

Internet Banking, virtually anywhere (Access 24/7)

Bill payments and Funds Transfer.

Bank Account Statement and Cheque Book Request.

SMS Banking, on the go (Access 24/7)

Balance Inquiry details.

Last 4 transaction details.

MCBBANCASSURANCE

As dreams pass into the reality of action, from the actions stems the dream again. This interdependence constructs the highest form of living. Your dreams may be to give your children the best education, live a dignified life after retirement, or just keep your loved ones financially secure and protected. What everyone wants from life is a continuous and genuine happiness. Your action to plan for your future financially will stem your dreams. MCB Bancassurance has a financial plan that fits all your needs by fulfilling you and your loved ones dreams and keeping your Har Pal Mehfooz.Combining the best of banking and financial solutions, MCB Bancassurance provides a one-stop shop solution for you by guaranteeing convenience and security with a wide range of products available for all your financial needs.All our plans are specially designed by reputable insurance providers. These companies have excellent experience with insurance products and guarantee that your funds would be in good hands as there is a team of professional investment experts in each company working on making the funds grow higher in a secure manner.Each plan is designed to give you a peace of mind because we know that in the end, its not the years in your life that counts. Its the life in your years.Products: Flexi life Life Partner Edu Care Dream Wedding Capital Sure Retire Easy Income Max Future Assure Protection Plan Save and Assure KafalahLoans:Type:1. Care4u2. Cash4cash3. Student personal loan4. Home loanFlexible: Option for financing or leasing Financing tenures from 1 to 7 years Option for new as well as used cars Options for local as well as imported cars Financing up to Rs. 25 Lacs Option for early payment Option for replacement loanAFFORDABLE: Lower mark up rates Lower insurance rates Minimum 20% down paymentsSPEED: Fast and hassle free processing of application Priority delivery on different vehiclesSPECIAL BENEFITS: No processing fee if the case is declined Pay your down payment after your loan is approvedAVAILABILITY: Currently available in the following cities:Karachi, Lahore, Faisalabad, Rawalpindi, Islamabad, Sialkot, Gujranwala, Hyderabad.EXISTING CUSTOMERS: Get discounted rate if you are already our customer for Personal Loan, Pyara Ghar or Business Sarmaya. If you are our branch customer, you can avail this facility anywhere in Pakistan.

MCB GOLD PLUSTHE MOBILE-ENABLED VISA DEBIT CARD

From the makers of MCB Mobile comes a brand new innovation MCB Gold Plus - Pakistan's first chip-based Visa Debit Card pre-enabled with the power of mobile.With MCB Gold Plus, access to your account is now just a touch away.International Acceptance

The Visa Gold Plus Card is accepted at more than 50 million merchant locations and close to 2 million ATMs across 200 plus countries. Not only this but you can also access your funds, make payments, and pay bills using your mobile phone from anywhere in the world.

All Telecom/Device Compatible

Enjoy compatibility everywhere. The MCB Gold Plus innovation works with any telecom service provider in Pakistan and runs on all internet enabled handsets or smart phones.

Unlimited Transactions

No extra charge. MCB Gold Plus digital payments are demonetized and made free of charges so that you and your loved ones can save more time and money as you transact more and more. So now you can make payments and access your money, anytime, anywhere without the worry of paying a charge every time.

Limits & Fee StructuresGold PlusGoldSilver

Daily Transaction Limits:

ATM Withdrawal50,00025,00010,000

Shopping150,000100,00025,000

MCB Mobile100,000100,000100,000

Promotional Schemes:

Cash Back on 1st Retail Purchase(1)PKR 250PKR 250No

MCB MobileFree300300

1300 cc Car Lucky Draw(2)YesYesNo

Annual/Issuance fee(3)1,000750500

Replacement Charges(3)1,000750500

Total Cost of 1st Year(4)750500500

(1)Worth PKR 100 or more within 30 days of card activation.

(2)For POS transactions carried out till 31st December 2012.

(3)Charges exclusive of FED & other taxes, if any.

(4)After cash back

MCB VISA DEBIT CARD

MCB now brings youVisa Debit card Pakistans 1st chip based debit card. It allows the customers to enjoy unmatched convenience, enhanced security and round-the-clock accessibility to their funds.The MCBVisa Debit cardoffers innovative promotional schemes designed to reward our customers every time they use the card to pay for shopping, dining, fuel, travel etc. Features such as increased withdrawal limits, SMS alerts, door step delivery, instant ATM PIN generation via call center, e- Statements and variable Spending Limits add to the convenience it offers. Customers receive guaranteed PKR 250 Cash Back* when they use the card to make a payment for the 1st time and automatically enter into a draw to win from several 1300 cc cars.These offers are only valid on Gold Cards. There are no promotions on Silver Card.

MCBAGRI FINANCING PRODUCTSproducts1. Shadabi plan2. Khushali scheme3. Tractor financing scheme4. Aabiari scheme5. Grower financing6. Dairy & meat plan7. Murghbani scheme8. Baghbani scheme9. Mahigiri scheme

HOME REMITTANCE

Send FREE, Receive FREE

MCB Home Remittancesoffers unmatched services for overseas Pakistanis to send money home FAST and FREE across Pakistan with our large network of over 1150 branches.

MCB Home Remittance Service isFREE&INSTANTthrough our international send agents like "Money Gram", "Xpress Money" and "Samba Speed Cash Now". Pick up your remittances from any MCB branch displaying these logos. MCB Fast Transferenables you, the Non Resident Pakistanis, to send money to your loved ones in Pakistan through hassle free account credit. MCB Pak Cash(Cash in a Flash) is available via MCB's entire branch network. Payments can be made at any MCB branch to walk-in customers simply with the provision of their Xpin code and CNIC no, account number is required for such transactions.

TRANSACTIONBANKING

Transaction Bankingprovides a wide range of solutions designed to meet the needs of our corporate and institutional business partners. At MCB, we understand how important it is for you to access your funds and utilize the MIS to benefit your business needs. It is around these fundamental concepts that we have customized our product solutions.

Structured Cash Management Solutions Processing Agent for Utility Companies Collections Online Fund Transfer (OFT) Tejarat Card Payments Payroll Vendor Payments Dividend Warrants Management Channel Financing Correspondent Banking Home Remittances Custodian Banking Services

Online Fund Transfer Facility (OFT)

This state of the art web based electronic fund transfer facility has been specifically designed to facilitate Corporate cash management and the large network of franchises /dealers/distributors to be able to log on to a secure MCB web site and transfer funds from their account to the company with real time MIS and alerts.

Tejarat card

Tejarat card is a closed loop debit card designed for electronic cash payment solution which could empower businesses to conduct business-to-business payments through Point of Sale (POS) terminal.

Payments

Our payments services include bulk fund transfers to instruments issuance to over the counter cash payments that allow our customers to process payrolls and other commercial payments through MCBs Network efficiently.

We also provide customized end to end dividend payment solutions for our customers.

Channel Financing

MCB provides working capital facilities to dealers and vendors for select companies through a structured product program.

Correspondent Banking

We offer a facility to assist small banks and financial institutions to utilize MCBs extensive branch network platform to make payments in areas where their own branch network does not reach.

Home Remittances

MCB Home Remittancesdelivers unmatched services for overseas Pakistanis to send money home FAST and FREE across Pakistan with MCBs large network of over 1100 branches.

INVESTMENTBANKING DIVISION

Our Investment Banking arm has played a dynamic role in the local market space in Pakistan through innovative structured solutions for its customers and is regarded as one of the leading investment banking house in the country. Our IB team has strong origination and distribution capabilities and a successful track record for efficient execution. In 2007, a USD 53 million listed bond issue led by MCB was awarded The Banker's Deal of the Year for Pakistan, by Financial Times, UK. During the last three years, we have led or participated in deals over USD 5bn, of which 65% are in the energy sector, 14% in fertilizer and chemicals, 11% in telecom and 10% in other industries.

Our goal is to provide best financial solutions to our client helping them achieving their objectives and support economic growth of the Country.

MCB VIRTUALBANKING

MCB Virtual Internet Banking offers you the convenience to manage and control your bank account and finances; when you want and where you want. MCBs Virtual Internet Banking facility is:- Simple- Secure- Free of costMCB Virtual Internet Banking allows you to access banking services, 24 hours a day, 7 days a week and throughout the year.

What do we offer

MCB Virtual Internet Banking offers a wide range of online services which makes your banking accessible anytime and from anywhere.

Detailed Account Summary of all listed accounts.

Mini-statements of each of the listed accounts showing last 6 transactions for those account(s).

Statement-by-Period of each of the listed accounts, based on the period specified.

Immediate or Scheduled Transfer of Funds between your own accounts, as well as to third-party accounts setup as beneficiaries, maintaining accounts with MCB.

Scheduling of One-Time as well as Recurring Funds Transfers.

Payment of utility bills for registered Utility Companies.

Immediate or Scheduled Bill Payments. Scheduling of One-Time as well as Recurring bill payments. Option for Full or Partial payment based on the payment conditions.

Bulk Salary Transfer for Corporate Customers, to facilitate them in paying salary to the corporate employees who maintain accounts with MCB.

Cheque Book Request for any of your listed accounts.

Payment/Transfer Alerts for reminding, in advance, prior to the processing of specified payments and transfers.

Personal Alerts for reminding of pre-specified events and occasions.

Mobile Recharge facility for all mobile companies!

Islamic banking:INTRODUCTION

Islamic Banking Division was formed with effect from 1st January 2003, which in a short span of time, has developed sufficient expertise, necessary infrastructure, information technology, and manpower to run Islamic Banking Operations and offer Islamic Banking Products.

Mission Statement

To play a dynamic role in promotion of Islamic Banking and win customers trust by providing sharia compliant financial services.

Vision Statement

To become a leader among Islamic Banks of the country in the coming years capturing major share of the domestic Islamic financial market.

DEPOSITSCHEMES

If you are looking for a deposit opportunity where you can purse your funds and reap HALAL returns, we offer following products:

Hifazat Saving Account

The minimum deposit requirement for Al-Makhraj Saving Account is only Rs. 100 and profits can be earned semi annually.

Hidayat Current Account

If you are looking for a chequing account that gives you the ease of doing unrestricted number of transactions, we offer Al-Makhraj Hidayat Current Account. Hidayat Current Account may be openedwith a minimum of only Rs. 1,000. With all the features and facilities that this product offers, it is highly recommended for management of business funds.

Namat Term Deposit Account

A minimum of only Rs. 25,000 is needed to invest money in Al-Makhraj Term Deposit. Choice of tenors can be made from a list of options namely 1, 2, 3 & 6 months, 1, 2, 3 & 5 years.

Hifazat (Plus) Saving Account

Our saving account product Hifazat Plus encourages your habit of savings. Consequently, as you save more you earn more. The various slabs of deposits provide you opportunities to choose the most appropriately suited amount of deposit you want to place with us to earn halal monthly profits along with additional free-of-cost features on maintaining a pre-determined threshold balance.

FUND BASEDFACILITIES

MCB offers 4 broad Islamic fund based facilities:

Ijarah Maeeshat Murabaha Diminishing Musharika Equipment Baraamad Export Financing

Ijarah

MCBs Islamic Ijarah, analogous to the English term 'leasing, is based on the Ijarah wa Iqtina concept which means the sale of the asset to the lessee (customer) after the Ijarah has matured. Under this scheme, MCB will be the owner of the asset, and you (lessee) will be given the asset to use for a certain period of time in return for monthly rental payments. MCB will give a separate unilateral undertaking that it will offer to sell the asset to you (lessee) at the maturity of the Ijarah agreement at a price that may be equal to the security deposit amount, hence the term Wa Iqtina.We currently offers 2 types Ijarah Products:

Salamat Car Ijarah

Sanat Equipment Ijarah

Maeeshat Murabaha

It is a contract between a buyer and a seller under which the later first purchases the goods at the request of the former i.e., customer and then sells it to same customer after adding profit.Murabah Sale Price = Cost + Expenses incurred + Agreed Profit

Diminishing Musharika Equipment

It is a contract through which the bank and its client participate in the joint ownership of a property. The share of the Bank is further divided into a number of units and it is agreed that the client will purchase the banks share periodically, thus increasing his own share until all the units of the bank are purchased by him so as to make the client the sole owner of the property.

Baraamad Export Financing

Baraamad is Shariah-complaint substitute for conventional banking Foreign Bill Purchase (FBP) product, which fulfils your working capital requirements needed to meet your export requirement. The Shariah-compliant financing you avail under this product assists you to continue your production cycle in order to manufacture consignments for export.

NON FUNDBASED FACILITIES

MCB offers 1 broad Islamic non fund based facility:

Kafalat Bank Guarantee

Kafalat Bank Guarantee

Kafalat based on the concept of Kafalah the bank acts as an intermediary in certain kinds of transactions in order to ensure an atmosphere of security and confidence for both parties, giving you peace of mind to carry out your transaction in a Shariah-complaint manner.

UPCOMMINGPRODUCTS

Diminishing Musharika Housing

Istisna Pre Shipment Export Finance

Islamic Banking Foreign Currency Deposit

ISLAMIC BANKINGPRODUCTS

Mudaraba

Mudaraba is a partnership in profit whereby one party provides capital (rab al-maal) and the other party provides labor (mudarib)

Sharika al-aqd :

Sharika al-aqd (contractual partnership) means an agreement between two or more parties to combine their assets, labor or liabilities for the purpose of making profits.

Murabaha

Murabaha is selling a commodity as per the purchasing price with a defined and agreed profit mark-up. This mark-up may be a percentage of the selling price or a lump sum. This transaction may be concluded either without a prior promise to buy , in which case it is called an ordinary Murabaha, or with a prior promise to buy submitted by a person interested in acquiring goods through the institution, in which case it is called a Banking Murabaha i.e. Murabaha to purchase orderer. This transaction is one of the trust based contracts that depends on transparency as to the actual purchasing price or cost price in addition to the common expenses.

Ijarah

This terms ijarah as used in this standard means leasing of property pursuant to a contract under which a specified permissible benefit in the form of a usufruct is obtained for a specified period in return for a specified permissible consideration.

Ijarah Muntahia Bittamleek

One of the forms of Ijarah used by Islamic financial institutions is ijarah Muntahia Bittamleek. This is a form of leasing contract which includes a promise by the lessor to transfer the ownership in the leased property to the lessee, either at the end of the term of the ijarah period or by stages during the term of the contract, such transfer of the ownership being executed through one of the means specified in the Standard.

Salam

A salam transaction is the purchase of a commodity for deferred delivery in exchange for immediate payment. It is a type of sale in which the price, known as the Salam capital, is paid at the time of contracting while the delivery of the item to be sold, known as al-Muslam fihi (the subject-matter of a Salam contract), is deferred. The seller and the buyer are known as al-Muslam Ilahi and al-Muslam or rabb al-Salam respectively. Salam is also known as salaf (lit. borrowing).

Parallel Salam

If the seller enters into another separate Salam contract with a third party to acquire goods, the specification of which corresponds to that of the commodity specified in the first salam contract, so that he (the seller) can fulfill his obligation under that contract, then this second contract is called, in contemporary custom, parallel Salam or Salam Muwazi. The following is an example of such a contract. An institution on one hand buys a specified quantity of cotton from farmers on a Salam basis and in turn, the buyer in the first Salam contract enters into a new separate Salam contract with textile mills so as to provide them, by means of that new Salam contract, with cotton, the specification of which are similar to the specifications of the cotton to be acquired under the first salam contract, without making the execution of the second salam contract contingent on the execution of the first salam contract.

Istisnaa Contract

Istisnaa is a contract of sale of specified items to be manufactured or constructed, with an obligation on the part of the manufacturer or builder (contractor) to deliver them to the customer upon completion.

Parallel Istisnaa

Another form of istisnaa, known in modern customs as Parallel Istisnaa al-Istisnaa al-Muwazi, takes effect through two separate contracts. In the first contract the Islamic financial Institution acts in the capacity of a manufacturer, builder or supplier and concludes a contract with the customer. In the second contract, the institution acts in the capacity of a purchaser and concludes another contract with a manufacturer, builder or supplier in order to fulfill its contractual obligations towards the customer in the first contract. By this process, a profit is realized through the difference in price between the two contracts and in most cases, one of the two contracts is concluded immediately, (i.e.the Istisnaa contract entered into with the manufacturer , builder or supplier), while the second contract (i.e. the contract entered into with the customer) is concluded later.

Part- 24- Internee work:Introduction of MCB Bahgowal branch:It was not an advanced branch were I did my internship. But they deal heavy accounts in this branch. This is not an oldest branch but is has good reputation in this area. It is followed the instructions and under control in regional head quarter Gujrat. I spent six week in this branch as a junior worker. The duration of my internship was 15 july 2013 to 26 august 2013. I was an only internee in this branch that time. All the staff members deal me like a family member. They were very cooperative and kind with me. I had a good experience with them.Detail of supervision:All the bank members were very cooperative with me but Mr. Saadat supported me in every field. He is operational manager is this branch. He also supervised me during my internship. He told me how to work in different departments and in different situations. Some time I feel uncomfortable but he gave me confidence and enhances my abilities.The official staff in this branch was consisting of four members. And there was one sweeper and one security guard. The hierarchy of these staff is given belowBMMr.Rashid Ali

Operational managerMr. Saadat Miran

TSOMr. Kashif

IT Department HeadMr. Murtaza Shah

Starting date: 15/07/2013Ending date: 26/08/2013This was the first experience of my life in a Banking sector. There was little bit confusion in my mind that how would I do job. I entered in Bank first day with lots of thoughts and hesitation. I met Mr. Rashid Ali first and gave responsibility to Mr. Saadat as my supervisor. He was Operational manager of this branch. He introduced me with other staff members. He welcomed me and keeps with him. After that daily routine work started that is briefly described below.1st weekDateDaysWorked performed

15-07-2013MondayOn my first day of internship the branch manager Mr. Rashid Ali welcome me and introduce me with other staff members.He assigned me with operational manager Mr. Saadat Miran to sit with him and check how he is working.

16-07-2013TuesdayToday I again sit with Mr. Saadat he show me the account opening form and tell me the P/L account and current account and other facility of account which MCB is providing with detail. There are too much types of account in which MCB is dealing this time some are related to P/Ls and some are attached with fixed deposit account the interest rate is different on all types of account which attract the customer with MCB promise.

17-07-2013WednesdayIt was very busy day I fill the account opening form of a customer for a simple current account Mr.Saadat guide me all of that but all of filling by my hand. I also fill the check book request form and SS card and some account related papers. I fill a deposit slip of Rs.4000 as a first deposit of account and issued the account number to the customer.

18-07-2013ThursdayThe account which will be opened must be posted to system by a proper channel. It is like and opening an E-mail account but with some difficulties. Specimen signature card (SS card) scanned and attach with customer profile it helps the employees at the time of payments because they match the signature with it sometime pictures of that customers who are illiterate and place there thumb impression at the place of signature are posted with their files.

19-07-2013FridayI check the previous account opening forms of the customers Mr.Saadat show me some points related to audit and give me the duty to make them correct there were some stamp missing and some other little faults. All of bank papers are very carefully filled because they all scanned by the auditors critically; all branches conduct their audit two times in a year. The auditor comes from the head office.

20-07-2013SaturdayToday I see the register of cheque book Mr. Saadat taught me how to issue the check book how to fill the check and how to fill the deposit slips. I also fill some forms for online transaction there are different points on check available like bearer, self cheque, cheque by name, cross check they all are the kinds of cheque. Mr. Saadat also tells me some other kinds of cheque.

22-07-2013MondayIts an easy day of the bank not too much load of the customers. I also deal some customer today. I help them filling their checks and deposits slips. It was very enjoying most of the customers of bahgowal branch belong to village areas.

23-07-2013TuesdayI have filled two bank drafts today firstly I fill the form for bank draft after that Mr. Saadat tell me how to put the data on system a lot us a number for bank draft the person submit the fees and the money for the value of bank draft to cashier. After that issued a paper like a big check which is called bank draft.

24-07-2013WednesdayToday a courier come with a bundle of check books Mr. Saadat give me the bundle and a register of issuance of check books. And ask me to post these are check books with their account numbers ,customer names and first check number and last check number. This register maintains the record of check books and at the time of audit it will help.

25-07-2013ThursdayToday Mr.saadat ask me to call their some newly customers who open their account last week to get their check book from the bank. Some of them come to bank and Mr. Saadat asks me to issue them check books. I get their signature in front of their name and also place the issuance date and give them their check book.

26-07-2013FridayToday Mr. Rashid Ali meet me with a smiling face and inquired me about my work how it is going it is enjoyable my answer was yes after that he asked me to sit with Mr. Kashif who handle the cash of the bank. Mr. Kasif was much cooperated person he give me the tips how to count the cash and he also ask me to make the bundle of cask each bundle contains hundred notes. It was very enjoying work.

27-07-2013SaturdayToday I learn how to collect the utility bills. It was very careful work Mr Kasif tell me first of all check the last date of the bill is it due or not after that the amount of the bill will be checked and we get the money from the customers. we give two stamps on the bill with signatures we cut it and one part of the we give to the customer. At the closing we post all these bills on the system. Mr. Kasif tell me the second part of the bill sometime taken by the concerning department like wapda, sngpl or any other.

29-07-2013MondayToday Mr. Kashif give a separate chair in his counter and ask me to collect utility bills whole day. I almost collect 50 bills today. At the time of closing Mr. Kashif give me the chance to post bill on the system all company has its account automatically opened by the bank where these are posted with their customer numbers.

30-07-2013TuesdayToday the head office send some fresh cash Mr. Kashif count them and put into the locker, due to EID this money will be distribute among their account holders and some other persons on demand.

31-07-2013WednesdayMr kashif today tell me that the busy days start now because he will issue the new cash and transactions will increase due to EID in these days.

01-08-2013ThursdayToday Mr Kashif give me a register to maintain the record of outsiders who are not account holders of the bank with their CNIC copy for issuing of new cash, this register was under my custody till EID and I maintain it properly with signatures of the customers.

02-08-2013FridayCheck receiving and payments to account holder is very major and important work of any bank it need full attention of cashier because any one mistake make it a big loss. Mr.Kashif told me some important parts of check which will be observed at the time of check receiving. First of all the date posted on check. After that in subject what account holder writes self or any other thing like any person name. Amount will be match in words with figure signature will be check and check also on back side of check.

03-08-2013SaturdaySignature on the check is carefully checked the procedure of checking signature is submit the account number on system and then check the name of the person and match the signature because the ss card already scanned on system. The payment of those checks who has thumb impression at the place of signature are not given but to related account holder.

05-08-2013MondayToday Mr.saadat give me a new responsibility at the time of Eid the foreign receiving increase by the name af the persons through Express money or through some other channels. Mr.saadat guide me about the work and give me a separate computer for this work.

06-08-2013TuesdayFirstly I match the number of customer which will give by him after that the name of the sender and receiver and also the amount. Then I press the print button and the printed page gives to him for signature and collecting money from counter.

07-08-2013WednesdayI print more than 70 pages to for money today and whole day I do just this work with my full attention.

12-08-2013MondayAfter celebrating the Eid now the office time is start. On that first day the time of the bank is change from 9 to 5 customers dealing. Customers are not too much Mr. Kashif gives me a check and guide how to enter it into the system. He told me that every bank has its own software for this purpose which is specially designed. First of all give the account number of the customer and then check is it have the required amount in the account if yes then enter the amount and press ok the amount automatically deduct from the account. And system will allot you a number of that transaction

13-08-2013TuesdayIn banking sector every transaction will not pass in one step there must be two steps first step preformed cashier and that is entering the transaction into system. And second will be performed by supervisor (operational manager) who check the entry and supervise it. Supervision not only for the checks but online transfer and all entries will be supervised.

15-08-2013ThursdayAt the time of closing all the data of that day will be saved on a disk and a closing will be run which will be printed. It is like a balance sheet of that day all entries recorded by their entry number on it and all check, bank drafts, demand drafts, deposit slips and other papers will be attached with it by their number these papers will be saved date wise and at the time to check any mistake they will help.

16-05-2013FridayToday I check properly the closing proses I check the previous sheets and observe how it is manage. After that in evening with the printing of those sheets I manage them by number and attach the checks and other papers with them. This all also help and very important for audit.

17-08-2013SaturdayIn evening all the cash will be count and match with the system. System automatically gives the final balance after running the closing sheet. After counting the cash by cashier it must be checked by the operational manager and then the cashier put it into the locker under the supervision of operational manager. There is always two custodian of the locker one is cashier and the second is operational manager.

19-08-2013MondayI ask to Mr Saadat to tell me about that why peoples close their accounts. He told me some of reasons for closing their accounts. Reasons are as following Death of customer Notice from customer Finish the amount in the account Unsatisfactory operation Any law order

20-08-2013TuesdayAll of the work of bank and connect with other branches is handled through E-mail. Mr Murtza Shah handles this all work. He also handles the NIFT. The cheques of some other banks cleared by NIFT some courier service providers like TCS. OCS etc provide this service they get the cheque from the concerning branch and cleared from it to related branch it take 2 days.

21-08-2013WednesdayIt was a new day with Mr Murtza Shah he told me clearing about the clearing some time a bank may be a collection bank and some time might be paying. He told me about clearing house. Clearing house is a place providing by Stat Bank Of Pakistan in all cities all banks representatives come here for the purpose of offsetting the interbank indebtedness arising from the transfer of deposit by a customer of particular bank to another.

22-08-2013ThursdayMr Murtza Shah told me that for clearing first of all customer fill up a pay slip and attach the instrument with it which he want to deposit in his account and give it on the counter.Mr Murtza Shah told me some of works done by clearing house are Transfer cheques, Transfer Delivery cheques and clearing cheques.

23-08-2013FridayCourier service has a big part in banking sector they handle all the work related to NIFT and other mails on daily basis. A register is maintained for daily entries of the mails and also save the slips issue by courier man.

24-08-2013SaturdayIt was my second last day in the bank. I spend it with Mr Rashid Ali he give me some of tips for a good manager. He told me about customer dealing how increase the number of accounts, deposits, and customers in the bank. This is the basic key of success without it no bank can run his business. All of these burdens come on the shoulder of Manager. So a successful manager is that who has a best convincing power.

26-08-2013MondayIt was a last day of my internship. It was wonderful experience. I boost up my confidence. I spend short time with my colleagues. At 11am I left the bank with lot of prayers wishes from my co workers. The bank manager Rashid Ali gave me some suggestions for my success in future and wished me best of luck. I didnt work at that day but have lots of sweet memories.

Supervisor signature:_____________

3.1 Departments in which I worked:I worked in different departments; Accounts opening departments Cash department IT department Remittance department

1- Account opening departmentThis is the key department of bank. I worked in accounts opening departments for few days and opened more than 20 accounts.The kinds of accounts which NBP offers in this branch are as follows; Current account Khushhali bachat account MCB Rupee Maximizer account MCB enhanced saving account Profit loss saving account

Current Account:The current account gives you the permission to access to withdraw his amount any time without any restriction. In current account the numbers of transactions are not limited. There is no deduction of ZAKAT on the current account.

Khushhali Bachat Account:Khushhali bachat account require low income deposit and get the profit on daily basis. The investment is made through capital growth and gain monthly profit on monthly khushhali.

MCB Rupee Maximizer:Basically the rupee maximize account provides the facility to the foreign currency account holders. In the current situation of the economy, the foreign currency account holders convert his money in Pak rupee and get the profit at the rate of 12.6%p.a.

MCB Enhanced saving account:The MCB enhanced saving account is basically is an opportunity for small savers, who have low saving but they want higher returns. This saving account can be used through cheques, ATM, mobile banking and smart card.

Profit & Loss sharing Account:The profit & loss account can be opened with the amount of Rs.5000. there is no restrictions to make a transaction in a month but it demand to Rs.5000 every time in account as reserve.

Account Opening by Me:When the customers want to open their account in MCB,, so I collect the information by the customers. I asked him some basic information related to account opening.CNICSource of IncomeCurrent AddressCompany letter headAfter asking the related information I opened the account and give him a letter of thanks. All the forms have been sent to Karachi, I prepare the list of daily forms sending.

2- Cash department:Most sensitive and important department of any bank is cash department. Due to some security reasons me work in this department for short period of time. The two types of things are involved in cash department are as follows.

a) Cash receipt:After collection of cash screening the currency notes for his originality and then the currency notes are place in a safe drawer.The amount in words and figures are matched with the deposit slip or the voucher.If the amount is too large it require the CNIC copy and other personal information.The deposit details are recorded in a register which is called Cash Receipt Register.The signatures of authorized officers in each entry of the cash receiving book.At the end of the day the cashier balance the cash position with the help of vouchers and the physical cash held by him.

b) Cash payment:Receiving the cheque and verifying the post dated, amounts in words and figures and also check the cutting/overwriting.The account holders signatures are verified and write a number on the cheque.In order cheques gets the CNIC of the receiver and verify the signatures of receiver with the CNIC signatures.In case the payment is made to the third party, cheques amounts exceed to the Rs.100000 then telephonic confirmation of the account holder is necessary.The checque should be posted to the two authorized officers of the online department for online payment.

3-Remittance department:This departments main function is transfer of funds. The funds can be transferred in form of telegraph transfer, demand draft, mail telegraph and pay orders. Pay order Mail transfer Demand draft Telegraph transfer

Pay order:For the payment of dealings or payment of fees issued the pay orders.This provides the proof of payments between the bank and customer for the favor of beneficiary. The pay order is printed in block letters and issued the serial numbers.

Mail transfer:Mail transfer is limited with in a city for the transfer of money. It is very safe way to transfer the money to receiver. Mail transferred is issued the serial number given by the computer system.

Demand Draft:It is a type of cheque issued when customer needs cash with him.The level of risk is too much low and the large quantity of the currency is access. It is very easy to demand draft present in the bank and receives the money. The bank issued demand draft to those customers who are reliable and the bank has complete confidence on its customers.

Telegraph transfer:Telegraph transfer are used to transfer the money from one branch of the bank to the other branch of the bank. Tele graph transfer issued for test .Test has two steps:1. The first is to check the branch code, date and day.2. The second test is the amount which is transferring whether in Pak rupee or foreign currency. The computerized numbers are issued.Learning Summary:During my internship I see how the bookish knowledge applies in the practical life. I have learned many things by passing the different experiences. The basic experience for me is how to apply the knowledge.Below the information is about the skills and qualifications which I feel I have learned.The first and basic thing in the banking sector is how to deal the customers. Customer dealing is a great experience for me because every person has not guts to deal. It is very important to make and convince the new customers for the long benefit of the bank.In this sector patience is key tool to adopt to adjust you in the working environment which I have learned. You must be deal the ignorant customers patience. If the dealing is hard you lose the customer and cannot retain the customer next time.Communication plays a very vital role especially in the banking sector. I improve the communication skill related to this profession. I have learned this professional skill during the six weeks of my internship. This business communication with seniors, customers and other staff members build up a confidence.It is my first experience to work under the supervision as a subordinate. As a subordinator I have learn how to complete the given tasks under the supervision. I have learned how to fulfill the task according to the given criteria.I have learned the taking decisions part during the internship. Decision making is easy but a composite because your decisions are based on the current and past facts & figures. Without judging the facts & figures you cannot take the decisions. After taking the decisions during internship I feel I have a potential of decision making.

During the internship I have gained the experiences related to banking as well as I have learned the responsibilities. I realize the responsibilities while doing the internship.The important thing which I have feels the responsibility is punctuality. I have not a good record in college and university life of punctuality. Punctuality/time keeping is most important feature in our daily life to achieve the success. During the internship days I realize the importance of punctuality and my full efforts is to adopt during internship.The task which is assigned to you to complete this within the given time period. It is big responsibility on your shoulders because others work is depending and related to your task. I have learned the completion of task which assigned by the senior staff members.I have also learned the responsibility of the group work. The tasks are divided into groups. Every group is responsible for his completion of task.Hard working is so much important in the practical life because I have learned in the internship without hard working you cannot get the success and respect. To achieve something we need to work hard in the life.Customer dealing is a big responsibility and it is not an easy task. In this field you must deal the every type of person so it is most complicated and difficult thing.Internship influences your future:The internship did not influence my future but it had influence my present life after gaining the experiences, developing skills and responsibilities.i. behaviorThe internship influences my behavior. After the internship my attitude is like professionals. There is too many changes are occurring in my behavior and I feel himself as a mature and responsible person.ii. Business communicationAnother influence of the internship is improve the communication level, in which I have learned how communicate professionally.iii. Dressing skillProfessional dressing is also a part of the influence on my life. It is much necessary for the class room or in a bank atmosphere.iv. Understand others psychologyI have learned during internship the tactics to understand the mind level and psychology of the others. After judging this it is easy to deal.

How much internship is related with my classroom knowledge?The experience of my internship is a different experience of my life. The classroom knowledge and the internship experience have some common features. The common features are as follows:a). positive behavior:The first and important similarity in classroom and the professional life is communicated with others in a good behavior. The good behavior is also tech us in the environment of class room. During internship I practically apply this thing.b). how to work in groups:In classroom the teachers assign the group work and sometime give the different task to every group. This practice is same like repeated in during my internship period.c). time management:Time management is important in the study life and the practical life. In classroom we need to complete the work within limited time period and same like in internship the seniors assign the tasks for the limited time, and we a responsibility to manage the time and complete the work.

SWOT AnalysisSTRENGTHSThe strengths of MCB are as: It is first privatized bank and its performance is better than others because of its quality management and introducing the new products and services. MCB introduce innovative scheme to attract deposits Good Reputation. Attractive financial offers. They only focus on customer services Customized products & services. Reasonable monetary benefit offered to MCB employee. Flexibility working environment Highly qualified management. Worldwide networking.Weaknesses The noted weaknesses of MCB are as: Mostly peoples are not aware about the schemes of the MCB. Expensive advertisement in RTC and Master card. They have good behavior with rich and educated people but poor customer or non educated customer feels strange in the bank environment. It create a negative impression. Due to job rotation employees have not specialized in their specific field. Mismanagement of time. Process of development is bit slow due to its conservative approach They follow others and have not their own identity. National Bank of Pakistan does not effort for its promotion, Less improvement in technological advancement. Less effort to the mobilization of the deposits. Opportunities Greater potential and opportunities for Credit Division if Liberal Policies being adopted. They can increase market share for its RTCs. Quality professionalizes can improve the whole scenario and structure of management Technology can improve customer services. Hiring should be merit based. Introduce (MBS) modern banking system.Threats Political instability causes problems for banking policies. MCB works under the state bank policies. It is difficult to survive in the market without the excellent management. Competition is increasing day by day you can compete through quality services and continuous improvement. Less of Human resource quality Terrorism in Pakistan IT system can affect the services of the MCB.Pest AnalysisPolitical Service practices are projected to change. Unions can affect the performance both positively and negatively Political interfering regarding policies are likely to boost as current government is in competition of power gain. Political Interference and harassment Higher tax on banking sector.

Economic Purchasing power decreased by inflation. Personal income increase due to inflation. Less job opportunities due to inflation. Operating costs are increasing due to inflation. Interest rate is high so people avoid to taking loan. The money value decrease due to that people becomes intention. In inflation the Govt. lose his control on economy.Social And Cultural Lack of experts is in our country regarding management hence innovative activities are slow and conventional methods are adopted. Insufficient human resources Defaulters lobby Satisfactory empowerment Lack of training, Declining work ethics is also our problem Inadequate Accountability Lack of good governance and lack of good infrastructure

Technical MCB has manual system of data entry, they should use technology for these purposes then they can get the good impact on customers mind. They used old technology for their ATM services Electricity causes problem for banking activities like data entry etc. IT training is necessary for employees.Recommendations and SuggestionMCB is an effectively operating and profit making organization. There are some recommendations for MCB. I worked in Muslim commercial bank for 6 weeks and observed the environment and some other things so I have some suggestions for them. These recommendations will be helpful for the improvement of MCB.

Profitable investmentMostly peoples use the big amount of money for luxuries those peoples should be motivate to offer the deposits in different investment schemes. The profit rate should be increase.

Better Salaries packageMCB is earning good profit but giving the less salary packages to their employees for their motivation. So they are less motivated for the farther working.

Change The working natureMostly the banks has strict the employees on one seat only with the result that they become master of one particular job and lose their grip on other banking operation. In my opinion the employees should be rotate on the different function this way the job is more interesting for them.Staff is not fully TrainedMCB did not given his attention for the training of employees like other banks. It needs to provide the facility of advance study in the specific job. This way the employees perform the functions well.

Performance And RewardAll employees should be monitor on the equal basis and the reward is given to employees on the merit basis. But in some cases the merit should not be follow. Reward is a motivation for employees to do hard work in a properway.

AdvertisingBank must consent to prospective customers know that all attraction for banking exist..Presently the banks change the advertising style and start the different campaigns for the promotion of his bank. In competition environment MCB needs to more focus on promotion of his bank. More attention has been given to explaining to public clearly the offers and services of his bank.

Flexibility of policiesFlexible policies are introduced by the MCB for their customers. Management strictly follows that policy which is beneficial for their customer and bank employees.

11- References

http://www.mcb.com.pk http://en.wikipedia.org/wiki/muslim commercial bank http://www.sbp.org.pk/reports/annual http://en.wikipedia.org/wiki/economy of Pakistan MCB Staff Members MCB Manuals

Muslim Commercial Bank Internship Report

Documents

Transcript of Muslim Commercial Bank Internship Report