Curriculum Vitae

MUJIBUR RAHMANE-430/F, ST. NO. 8, BLOCK-E,WEST VINOD NAGAR, DELHI-110092Cont. No.: +91 98680 22786E-mail : rahman.co@hotmail.comMICROSOFT CERTIFICATION ID IS: 7553894 (SR6498332)

Career Objective:

Seeking a suitable position in: IT / Desktop Support Engineer / Service Desk (L1 & L2)

Where I can effectively utilize my expertise in IT & Administration with leading corporate of Hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment

Professional Profile:

Have 5+ years of experience in Information Technology & Administration in India & UAE. Have good communication skills in English & Hindi. Independent, self-motivated, able to take responsibilities and work well under pressure; Flexible team player with the demonstrated capacity to learn quickly and apply that

knowledge effectively Ability to work in a timely and accurate manner Ability to work independently and adapt to team environments as well

Professional Work Experience:

1) Presently working in UrTechMate India Private Ltd., NoidaPosition : Technical Support EngineerDuration : 03rd November 2014 to Present

Urtechmate India Pvt. Ltd. based in Noida, is leading online IT Technical Support Provider. This comprises the following Areas - Technical support, Remote desktop support, Storage, Software, Anti Virus, Networking Accessories, Printer and IT Services.

Duties and Responsibilities: Perform advance troubleshooting and resolution of desktop and application issues directly and through remote access by using of tools like LogMeIn or Team Viewer.Installing all application software & maintenanceProvide technical support to client as well to the staff of the company (from installation to troubleshooting).Generate Tickets, Investigate and resolve the Issues within agreed SLAs.

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Installing Company's product on client’s environment and configure it based on client’s requirement.Log and track client queries and troubleshooting activity in a call tracking system like Sales Force.Wi-Fi & LAN configuration & maintenance.Maintain Domain controllers & Troubleshooting Active Directory related issues.Configuring and troubleshooting of client mail software like MS-Outlook, AOL etc. for the usersRepairing, installation & maintenance of AVG Anti Virus as per Client’s need.

2) Organization : Dolphin Oilfield Equipment Services L.L.C., Abu Dhabi, U.A.EPosition : IT Desktop Support Cum Administrative AssistantDuration : 1st September 2012 to 04th October 2014

Dolphin Oilfield Equipment Service based in Musaffah, Abu Dhabi is a part of Dolphin Group of Companies. It caters to the needs of the local market for design, Manufacture and supply of Heat Exchangers. The leading edge of heating & cooling technology, Dolphin designs & Manufactures an extensive range and variety of Heat Exchangers, Cooling Towers and Coolers for Marine Industrial, Oil & Gas Applications.

Duties and Responsibilities: Working as Desktop Support Engineer and managing every user’s queries.Install, configure and upgrade working systems and software; change specific application for use in departments.Provide support to customers relating to hardware, software, LAN components and peripherals.Monitor Service Desk for tickets assigned to the queue and process first-in first-out, based on priority.Experience in handling calls, mails and Solving tickets raised.Monitoring and ensuring that all client problems are resolved as per the SLA.Maintain and Troubleshoot of network devices.Work in Remote Tool with end-to-end customer support.Configuring and troubleshooting of client mail software like MS-Outlook for the users.Installation & troubleshooting of Software releases, system upgrades and patches to all OS (Windows XP, vista & Windows 7), and applications.Installation, configuration and troubleshooting of network Printer.Administrating File & Print Servers and troubleshooting File & Print server related issues.Computer hardware maintenance & troubleshoot.Maintain Domain controllers & Troubleshooting Active Directory related issues.Maintain DNS & DHCP Servers, Troubleshooting DNS & DHCP related issues.Administrating File & Print Servers and troubleshooting of File & Print server related issues.Installation & updating of various anti-viruses on desktops and removing virusCoordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.Maintain registers of all receipts and issues or submissions of documents and correspondence.Responsible for the effective and efficient document control of all Administrative & Engineering documents, drawings in accordance with the established procedures.Responsible for maintenance and continual improvement of Document Control Management System as per ISO Standard.Expedite the return of documents and approvals or comments within the required time period from internal and external parties to whom they have been issued or distributed.

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Register, log, distribute, track, issue, maintain and control office and site project documents and drawings.Coordinate with Administrator for all employee Admin & worker matters.Preparation of Medical test & T-BOSIET training of workers & staffs.Maintaining & keep track record of worker and staff’s Medical & T-BOSIET reports.Preparation for the passes of Critical National Infrastructure Authority (CNIA) with required Arabic form and documents to apply, issuance, renew & cancellation.Carry out administrative duties efficiently including correspondence, customer relations as well as technical support.

3) Organization : 3i Infotech ( Beltronic Consultancy Pvt. Ltd )Position : FMS EngineerDuration : February 2011 to March 2012

3i Infotech is a Leading IT Infrastructure Solution Provider in INDIA, which comprises the following Areas- Networking, Power Solution, Server, Desktop, Notebook, Storage, Software, Networking Accessories, Printer and IT Services.

1. CLIENT : Bharti Airtel DESIGNATION : Desktop Engineer

PROJECT : W2W Project

2. CLIENT : Hero Honda DESIGNATION : FME

PROJECT : FMS

3. CLIENT : Bharti Airtel DESIGNATION : Desktop Engineer

PROJECT : Bharti-IBM FMS Project

Job Profile: I was working there as a FMS Engineer on various projects as mentioned above.

Duties and Responsibilities: Perform advance troubleshooting and resolution of desktop and application issues.Installing all application software & maintenanceProvide technical support to client as well to the staff of the company (from installation to troubleshooting).Provide program information, rules, regulations, laws, policies, and procedures.Troubleshooting Internal Third party software’s, Lotus Notes 7.0.2..Installation & Configuration Microsoft Windows Server Active DirectoryInstallation hardware & troubleshoot hardware related problem.Provided Technical support to internal staff that includes software installation, Patches updates and Troubleshooting of day-to-day problems and activitiesMaintains Asset Inventory or management following with IMAC ProcedureDocumentation of Daily Call Report & Maintaining InventoryInstallation and maintenance of, Symantec End Point 11.0 AntivirusUpdating of latest pattern files from the server endCoordinate computer security incidents and ensure relevant services such as anti-virus updates, software patches, etc., are in place to minimize security incidents.

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Review and monitoring of security, system and application logs from various devices and applicationsConfigure and Managing DNS Server, DHCP ServerConfigure and Managing Print Server, File Server

4) Organization : CMT Infosys (P) ltd, DelhiPosition : Desktop Support EngineerDuration : Dec 2008 to Sep 2010

CMT Infosys is IT Infrastructure Solution Provider in INDIA, which comprises the following areas-Networking, Servers, Desktops, Notebooks, Networking Accessories, Printers and IT Services.

Duties and Responsibilities: Performed advanced troubleshooting and resolution of desktop and application issues.Installation & maintenance of all application & softwareDiagnosing and fixing the issues of MS Office & MS Outlook as email application & Internet Explorer.Provided technical support to client as well to the staff of the company (from installation to troubleshooting)

Provided program information, rules, regulations, laws, policy, and procedures

Installation & Configuration Microsoft Windows Server Active Directory

Installation hardware & troubleshoot hardware related problem.IT requirements ImplementationInstallation & maintenance of antivirus

Achievements:

Total Client Satisfaction. Maintaining team spirit

Education Credentials:

Qualification Institute /University Year

B.Sc (IT) Degree NIIT – DELHI / Kuvempu University, Karnataka, INDIA 2010

Intermediate of Science (I.Sc)

B.I.E.C, Patna (INDIA) 2004

Matriculation (10th) B.S.E.B, Patna (INDIA) 2001

Technical Qualifications: Diploma in Software Engineering from NIIT, Delhi, INDIA

Certifications:

Microsoft Certified System Engineer (MCSE)

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Cisco Certified Network Associate (CCNA)

Technical Skills:Installation, Configuration & Management of Win 2K & Win 2k3 Servers, all OS (Win-2003, Win-XP, Win Vista, Window 7) & MS Office.Installation & configuration of Lotus NotesTroubleshooting Internal Third party software’s, Lotus Notes 7.0.2/8.5.2.Assemble configuration, installation and Troubleshooting of computer hardware and software.Responsible for providing 100% support to the Clients in critical environmentsWork knowledge on Window Server 2003 & Domain environment.Configuration of Microsoft Windows Server Active DirectoryConfigure and Maintenance Wins, DHCP sever, DNS and FTP.Networking, Hardware and Software troubleshooting skillsTroubleshooting of Windows 2000, XP, Vista & Win.7Troubleshooting and supporting PCs, hardware and software & standard client applications, device drivers.IT asset management like contractual and inventory functions to support life cycle management and strategic decision making for the IT environment.

Personal Information:

Father’s Name : Mohammad Sohrab AnsariDate of Birth : 03rd, January 1986Sex : MaleMarital Status : MarriedNationality : IndianReligion : Islam (Muslim)Language known : English, Hindi and Urdu

Passport Details:Passport No : N8616448 (Old: F8035956)Date of Re-issue : 01/03/2016Date of Expiry : 28/02/2026Place of Issue : PATNA - INDIA

Date: Place: Delhi (Mujibur Rahman)

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