Ms Joyce Tam, Principal Assistant Secretary for Information Technology and Broadcasting Presentation...
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Transcript of Ms Joyce Tam, Principal Assistant Secretary for Information Technology and Broadcasting Presentation...
Ms Joyce Tam, Principal Assistant Secretaryfor Information Technology and Broadcasting
Presentation on“Developing an E-Government”
to IIAC Members Thursday 30 November 2000
What is E-Government?
“E-Government is an ongoing process of transformation of Government towards the provision of government services (information, transactions) through electronic means, including access to government information and the completion of government transactions on an ‘anywhere, anytime’ basis.”
PricewaterhouseCoopers
2
Definition of E-Government
“… “… in five years’ time, all companies will be Internet in five years’ time, all companies will be Internet companies, or they won’t be companies at all ...”companies, or they won’t be companies at all ...”
Andrew Grove, Chairman of Intel
“… many consumers of government services appear to have lost their tolerance for bureaucracies. They feel they receive better service from banks, even supermarkets which have transformed business with innovative information technology …”Blueprint for renewing government services using IT
Canadian Government
Driving Force of E-Government
Kable E-Government top 20:1. USA2. Singapore3. Australia4. Canada5. France6. UK7. Hong Kong
Electronic Government InternationalKable Ltd.
Global competition is tense
4
Driving Force of E-Government
The economic benefits of E-government
• Improve efficiency and quality
• One-stop-shop service delivery
• Cost effectiveness
• Promote wider adoption of e-commerce
5
Policy Objectives of E-Government
Web site for information dissemination
6
Electronic submission of information
Department-based interactive services
Integrated portal site to deliver one-stop shop services
Road map to E-Government
To develop the necessary information infrastructureTo develop the necessary information infrastructure
To adopt proper IT management practicesTo adopt proper IT management practices
E-government initiativesE-government initiatives
TrainingTraining CultureCulture
7
Top level commitmentTop level commitment
High level implementation mechanismHigh level implementation mechanism
Our E-Government Strategy
Top Level Commitment
• CE’s Policy Addresses
• Revised “Digital 21” IT Strategy
• Heads of bureaux and departments to lead and drive e-government projects
Government BackboneNetwork(GNET)
Government OfficeAutomation (GOA)
Departmentalnetwork
CentralInternetGateway
(CIG)
Certification Authority
(CA)
GovernmentCommunication
Network(GCN)
Mail Service
Central Cyber
Government Office
(CCGO)
9
E-Government IT Infrastructure
•Software Asset Management (SAM)
•IT Security Management (ISM)
10
Proper IT Management Practices
To foster an e-“civil service”
11
• High-level E–government seminars
• CSTDI workshops for directorate officers
• IT training courses for officers at all levels
Training and culture
Project committees for individual E–government initiatives
12
High-level Steering Committee• Chaired by SITB• EU, MSA, ITSD and BSPU
Implementation Mechanism
13
Key E-Government Initiative - Electronic Service Delivery (ESD)
ESD aims to deliver public services in an innovative manner
• One-stop-shop customer-oriented service
• Convenient channels for service delivery
• Availability of service anytime
• Wide variety of payment methods
• Safe and secure services
• Comprehensive user support
14
Innovative Service Delivery
Certification Authorities
FinancialInstitutions
InternetAppliances
PersonalComputers via the Internet
Public InformationKiosks
Content Providers
-Government departments-Public agencies-Businesses
Access Channels
ESD Service Provider
15
Overall Information Infrastructure of ESD
Public InformationKiosks
Wide variety of channels to access ESD
Public Public Computer Computer FacilitiesFacilities
16
Community Cyber Points
ESD Access Channels
• Submission of tax return
• Renewal of driving and vehicle licenses
• Registration as a voter
• Payment of Government fees
• Tourist information
17
ESD Applications
18
Electronic Tendering System
Electronic procurement
19
• Further Development of Electronic Tendering System to cover higher value projects
• Electronic Marketplace
• Electronic Product Catalogue
Key E-Government Initiatives
20
• Web-based Stores Ordering
• Electronic Leave Application
• Electronic Placing of Printing Order
• E-Form Project
Other E-Government Initiatives
21
• Regular reports on implementation of E–government initiatives will be made to the IIAC to enable IIAC to closely monitor progress
Role of IIAC
Thank you