Mr. Rüdiger Dorn's presentation at QITCOM 2011
description
Transcript of Mr. Rüdiger Dorn's presentation at QITCOM 2011
Accomplish more
Connected GovernmentICT TransformationGovernments
Costs/
Benefits
Back OfficeEarly Computerisation:
Online 1.0Benefit
realization
Fragmented
Interoperable
Integrated
Citizen-focused
Citizen-enabled data driven
The e-Government Historical Context
From :Rethinking e-government services: user-centric approaches, OECD, 2009
Gov 2.0
“Gov 3.0”
Accounting systemsCadastreRegistriesGrants & Benefits
Content Publishing Siloed PortalsForms appsContact Centre
Citizen PortalsBack Office integrationePayments & ProcurementSocial tools
PersonalisationStandard AuthenticationSocial web integrationRich data & ContextGovernment as a Platform
Government Driven Citizen Centric Citizen Driven
eGovernment uptake is lagging behind• Public services IT
initiatives high on the agenda (eGovernment/eHealth) ‒ “Transforming public
services” (2005)‒ eHealth Action Plan (2004) ‒ i2010 Agenda ‒ Communication on
telemedicine (2008)
• Flagship concepts: user-centricity, inclusion, lean process
• Uncertain results in terms of adoption
• An eGovernment 1.0 crisis?
Source: IDC & European Journal of ePractice No. 9, March 2010
Actual use vs Availability of Services in EU
eGovernment innovation (1)(Re)enable open transparent participatory government
• Transparency and accountability
eGovernment innovation (2)(Re)enable open transparent participatory government
• Transparency and accountability
• Effectiveness of government processes
Local & Regional governments- E Mail- Collaboration- Communication
Shared ICT Service Centre
eGovernment innovation (3)(Re)enable open transparent participatory government
• Transparency and accountability
• Effectiveness of government processes
• Citizen driven eServices delivered through multiple channels
eGovernment innovation (4)(Re)enable open transparent participatory government
• Transparency and accountability
• Effectiveness of government processes
• Citizen driven eServices delivered through multiple channels
• Citizen driven priority setting
eGovernment innovation (5)(Re)enable open transparent participatory government
• Transparency and accountability
• Effectiveness of government processes
• Citizen driven eServices delivered through multiple channels
• Citizen driven priority setting
• Open government dataMore resources, more effectively applied, for innovative services
ICT Innovation is rapidly fuelling transformation
INSIGHTS
USERINTERFACE
SOCIAL
CLOUD
DEVICES CONSUMERIZATION
Making Transformation a Reality
Policy makers need to embrace ICT for eGovernment
• Policy goals should drive technology strategies, not vice versa
• A new governance model for eServices
• Think about the Digital Divide
• Communication and Information
THANK YOU!
Thank you!