Morale and Welfare RCAF HCOL Conference Comox – 30 May 2013

CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES

Morale and Welfare

RCAF HCOL ConferenceComox – 30 May 2013

Commodore Mark B. WatsonDGMWS

CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES 2

Agenda

• Introduction• Organization and background• Vision• Programs, services, and initiatives


Defence Team – Morale & Welfare

• Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”– Number varies due to casual employment,

esp. in summer– 2,125 full time, 1,066 part time, 2,395 casual– 40% CF affiliation (Retired and/or Family)

• 253 Canadian Forces members• 153 National Defence public servants• 375 at MFRCs (locally employed)• Plus many, many volunteers


Defence Team – Morale & Welfare

CFMWS 4,600 to 6,000 Employees

Canadian Coast Guard

Canadian Security Intelligence Service (CSIS)

Citi Bank

Nav Canada

4,500

3,311

5,000

5,000


Operational Funding

$7.47M


Scale of OperationsNPP net worth / publicly funded expenditures FY 2012-13

CANEX 2012-13Sales: $132M

SISIP FS 2012-13Revenues: $90M

DCSM($26M)

C108 ($28M)C109 ($87M)

C134 ($8M) Base/Wing/Reserve Unit Funds ($81M)

Messes($25M )

Assistance Fund CFPAF ($17M )

SISIP FS($312M)

CANEX($51M)

Central Fund($123M)

Total $758M (19.7% Public / 80.3% Non-Public)

Public Funds

Public Funds


NPP Governance

• Full governance assigned to CDS• Authorities delegated to DGMWS as Managing

Director of NPP• NPP Board serves as an advisory Board:

– Provides stakeholder input to CDS– Strategic plans, policies and direction– NPP investments– Approval of audited financial statements

• NPP Board and AFC engagement is key– NPP is a “Chain of Command” responsibility


Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

My Vision


PSP

Sports• 20,000 Intersection sport competitors• 91 Regional competitions – 3,500+ competitors• 18 National competitions – 1,800 competitors• 14 CF CISM teams • 210 Individual CISM athletes• 115 CF athletic trainers

Recreation• 400,000 Annual registrations

in recreation programs • 42,000 Recreation memberships• 700 Different types of recreation programs• 325 DND facilities involved• 100 Special events – 60,000 in attendance• 33 Community Gateway Web sites – 20,000 hits monthly


PSP Specialty Interest Activities

Access to:• Golf: 15 locations across Canada

Barrie, Cold Lake, Comox, Esquimalt, Greenwood, Halifax, Kingston, Oromocto,

Ottawa, Petawawa, Edmonton, Shilo, Trenton, Valcartier, Winnipeg

and 6 social clubs using civilian courses: Chilliwack, Gander, Goose Bay, Moose Jaw, St-Jean, Suffield

• Marinas and Sailing: 8 locations Comox, Esquimalt, Halifax, Kingston, Petawawa, St. Jean, Toronto, Trenton

• Campgrounds & Cabins: 5 locations Comox, Greenwood, Halifax, North Bay, Petawawa


PSP Specialty Interest Activities

Access to:• Rod and Gun Clubs: 7 locations across Canada

Barrie, Dundurn, Greenwood, Ottawa, Meaford, Shilo, Valcartier

• Horseback Riding: 4 locations across Canada Cold Lake,

Edmonton, Dundurn, Wainwright

• Skiing: 3 programs across Canada (no actual facility, operate as extension of recreation program) Gander, Ottawa, Yellowknife

• Curling: 7 locations across Canada Cold Lake, Edmonton, Gagetown, Greenwood, Halifax, Kingston, Montreal

• Skeet Shooting: 5 locations across Canada Edmonton, North Bay, Petawawa, Shilo, St-Jean

www.cfpsa.com/en/AboutUs/PSP/specialtyinterest


PSP Recreation ServicesCF Community Gateway

• Services vary by Base/Wing/Unit • Learn more about

what recreation and leisure opportunities are available and register online at

www.cfgateway.com


Commercial Services SISIP Financial Services

• 140,560 lives insured under the Life Insurance plans with $28.6B in coverage and $41.3M paid to beneficiaries

• 93,600 CF members protected under the Long Term Disability plan with $106.6M paid out in benefits when combined with the Vocational Rehabilitation Program

• 8,329 Financial Counselling appointments held

• 7,153 Financial Planning clients with $232M invested

• 3,379 CFGroupRSP clients with $117M invested

• 5,631 CF members educated under the Personal Financial Management course

2012 Results – Programs and Services:


Financial Planning:• Service is provided by a Certified Financial Planner (Pl. Fin. in Quebec)

• Budgeting and goals, including advice on lump sum amounts, investment choices and portfolio management

• Pre-authorized investments can be as little as $25/month

• RESP, RRSP, and TFSA available

• Tax planning and asset allocation

• Retirement and release projections

Canadian Forces Group Retirement Service Plan (CFGroupRSP):• A "do-it-yourself" online retirement savings plan and investment services

Financial Counselling• Remedial assistance for financial distress and emergencies (includes budgeting and debt

repayment)

• Access to loans and grants from the Canadian Forces Personnel Assistance Fund (CFPAF) and other SOT programs




Comparative costs:

SISIP Financial Services Industry Standard

Financial Planning(No commission – fee for service based)

• $6 - $12/month (depending on rank) • Unlimited hours of service• Includes one free income tax return

• Approximately $100/hour 1 or 1% - 3% of assets under management2 • $59 for one basic income tax return3

Financial Counselling(Confidential)

Free • Approximately $1204 / session or enrollment • Fee of 15% of total debt + monthly charge of $50 + cancellation fee5

Insurance($100,000 in coverage / 25 year old male / non-smoker)

$6/month • Varies $11 - $13 /month6

1 CBC News (April 2012) / MoneySense Magazine (October 2012)2 moneysense.ca – Where to find a fee-only Financial Planner3 H&R Block

4 Credit Canada5 debtfreesolutions.ca – Consumer Credit Counselling sample contract6 Compulife Software Inc.



Life insurance plan advantages:

SISIP Financial Services Industry Standard

No exclusion for war risk May be excluded or declined

No exclusions for dangerous occupations, hobbies, volunteer activities and/or sports

Some or all may be excluded or increase in premium

Less stringent medical underwriting Lengthy medical required

No medical required to convert insurance after release (If done within 60 days of release)

Not available

Includes coverage for Accidental Dismemberment Cost to purchase

Free coverage for Dependent Life coverage of $10,000

Cost to purchase



Re-Insurance:

• The sharing of risk among several companies that specialize in high risk insurance protection.

• Required to guarantee the payment of claims under SISIP FS Life Insurance plans, even if someone dies while serving in a Theatre of Operations.

• Net re-insurance costs and death claims from 2007-2011: 12.2 M per year.

• Securing a government back-stop for war risk claims is currently under review by JAG.


Programs:

• The Personal Home & Auto Insurance

− Home: Coverage that fits your way of life. All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also available

− Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more

− Portability: If you should move, be transferred or retire within Canada

• Home Heating Oil Rebate Program

− If home heated by oil, save on regular delivered price of home heating oil.

− Example of savings - In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings.

Commercial Services CANEX / NATEX


• No Interest Credit Plan

− 12, 24 or 36 month plans. Plus no money down, not even the taxes.

− 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)

• Club XTra Loyalty Program

− Present your card and earn points for every eligible $1 purchased.

− Twice a year, gift certificates are issued to Club XTra member for the value of the points accumulated (e.g. $5 for 5,000 points).

National vendor partnerships:• Tim Hortons

• Aramark (food services)

• Subway


• OK Tire

• Andrei Master Tailor


Initiatives:

• Online Sales and Marketing

− Developing an online e-retailing strategy to augment existing store operations

• Elite line of clothing and accoutrement

− Developing a consolidated and centralized retail offering in-store and online of CF memorabilia, clothing & accoutrements

− A selection of quality casual/performance clothing and merchandise (e.g. - tie bars, cufflinks, lapel pins, watches, wine decanter, etc) branded with military crests/logos.

− Available soon: New design Navy windbreaker

• Infrastructure modernization



DCSM / JPSU

JPSU MissionThrough an integrated and individual-centric service delivery model, to ensure

the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Forces personnel and former personnel, their families and the families of the deceased.

Peer Support• Operational Stress Injury Social Support (OSISS)• Soldier On• Injured Soldier Network• Helping Others by Providing Empathy (HOPE)


Posted

Supported(not posted)

Personnel currently being tracked by JPSU

Posted to JPSU 1,710

Supported by JPSU (but not posted)

3,032

Total 4,742

DCSM / JPSU


DCSM Transition Activities

• National Coordination of all SCAN activities: – Second Career Assistance Network seminars, – Medical seminars, – Career Transition Workshops, – Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling.

• Liaise with other organizations: VAC, HRDCs, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.

• Development of new initiatives


DCSM Transition Initiatives

Canada Company – Military Employment Transition Program (METP)A self-serve, "one stop" website of all things “transition” for serving and retired military members. This includes Corporate Canada employers, Entrepreneurship, Franchising and Education opportunities.

Military friendly employers examples:•Amazon

•BMO Financial Group

•CN

•Coca-Cola Refreshments Canada

•College of the North Atlantic

•Commissionnaires

•Ernst & Young LLP

•GE Canada

•Loblaw Companies Limited

• Royal Bank of Canada• Shell Canada• Sobeys Inc.• Suncor Energy• Sn Life Financial• The Home Depot• Total Security Management• United Rentals• Etc.


DCSM Transition Initiatives

• Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University and Canadian Youth Business Foundation

• Prospect: Forces @ Work: Sustainable Job Placement Pilot Project

• H2H: Helmets to Hardhats

• Association of Canadian Community Colleges (ACCC)

NEW Transition Initiatives:

• Veterans Canada Franchise Network in partnership with the Canadian Franchise Association (under development)

• Forum for International Trade Training (FITT)


DCSM Transition Services

In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:

•Vocational Rehabilitation Program-Serving Members (VRPSM)

•Priority Hiring-Public Service

•Integrated Transition Plan


Military Family Services

Enabling a mission-ready Force by addressing the challenges faced by CF members and their families that result from military service.

Military Family Support Program (MFSP)

•MFSP policy development, resilience and engagement

•3 access points:

−Military Family Resource Centres

−Family Information Line, 1-800-866-4546

−www.familyforce.ca



Military Family Resource Centres (MFRCs)

•32 MFRCs in Canada, 7 sites in the US and 6 sites in Europe

•Offers unique mandated services:– Child and youth development and parenting support

– Prevention, support and intervention

– Personal development and community integration

– Support during family separation and reunion

•3,400 licensed child care spaces in 26 military communities.

•Over 37,000 hours of emergency, respite and casualty child care support provided to over 2,000 families in 2011-2012.

•MFRCs provide services in both official languages in accordance with the need of the local community.


Military Family Health Care Coverage


Have waived the 90 day waiting period

Investigating waiving the 90 day waiting period

Requiring a 90 day waiting period


Support Our Troops Program

Support Our Troops Fund is an umbrella for the following:• Military Families Fund − linked to conditions of service

− $4M dispersed to >1,000 members/families

− $5K per incident at local level

• Soldier On Fund − contributes to a healthy, active lifestyle− $1.1M dispersed to 630 members/families

− Funded a wide range of programs

• Hospital Comforts Fund − basic amenities for hospitalized members− $85K dispersed annually to >300 members

• Op Santa Claus − gift for deployed members over holidays− Gifts delivered to 1,600 members

$13M has been received since 2006 from: • Personal contributions to SOT Fund

• Proceeds from third party events

• Contributions from external charities/foundations


Examples:• Army Run: Generated almost $500K in funds for the MFF

and Soldier On during the past 2 years.

• Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFF

• Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin Campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF.

• Honourable PM Stephen Harper – History of Hockey book: To be released Fall 2013, all proceeds to MFF.

• Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years.

• Sears: 7 year relationship, annual donation of $10K to the Hospital Comforts Fund (under the SOT Fund umbrella).

Support Our Troops Program


Soldier On Fund

• Supports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreation

• Over $1.1M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and

kayaking;

– train with and compete against soldiers with similar injuries and illnesses from other nations; and

– push their physical and mental limits through participation in regional and national sporting events.

• $2.4M has been raised by donations from Canadians, corporations and other organizations


Soldier On Participation

0

100

200

300

400

500

600

07/09 09/10 10/11 11/12 12/13

New participants Accumulative Total

630 Total members supported by Soldier On

As of 1 Apr 13


Soldier On Demographics

12%

26%

62%

Army

RCN

RCAF

Region Officer NCM Retired TotalNS/NFLD 9 71 5 85NB/PEI 3 28 9 40QC 8 103 14 125S ON 2 20 5 27E ON 7 126 20 153Prairies 3 29 8 40AB/NC 7 90 7 104Pacific 5 42 9 56Total 44 509 77 630

As of 1 Apr 13

• 86% Serving

• 14% Retired


Canadian Forces Personnel Assistance Fund

• Offers financial assistance in the form of low interest loans and/or grants through the following programs:

− Minor Disbursement Program ($33K to 194 members)*

− Educational Assistance Loan Program ($1.9M to 476 members)*

− Self Improvement Loan Program ($7.5M to 2,208 members)*

− Financial Distress Program ($1.1M to 154 members)*

*data based on calendar year 2012

• Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators

• Eligibility to make an application does not guarantee approval

• Each request adjudicated against specific criteria before a decision is rendered


SOT Summer Camps

• The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.

• In summer 2012, more than 700 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods.

• The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations.

• More than 300 spots are available in 2013 for kids who meet the eligibility criteria.


Vacations for Veterans Program

• Launched in January 2012• Program is available to CF members (former and currently

serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result

• Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico

• More than 100 CF members/families have benefited from this program


PSP – DFIT.CA

Fitness training•Launched 11 Oct 2012 •Create personalized training regimens •Focus on fitness required for operations •Over 19,300 CF personnel registered•Already over 94,000 visits and 1,100 000 page views


PSP – Project FORCE Tests

1. Sand bag lift std: 3 min 30 s30 consecutive lifts of a 20 kg sand bag to a height of 91 cm, alternating between left and right sand bags separated by 1.25 m.

2. Loaded shuttles std: 5 min 21 sComplete ten 20 m shuttles alternating between a loaded shuttle with a 20 kg sand bag and unloaded shuttles, for a total of 400 m.

3. 20m rushes std: 51 sStarting from prone, complete two 20 m shuttles sprints dropping to a prone position every 10m, for a total of 80m.

4. Sand bag pull std: completeCarry one 20 kg sandbag and pull four on the floor over 20m without stopping.

Pros• Looks / feels Like the job

• Minimal equipment(sand bags)

• Objective testing

• Equal total physical work for all

• Functional movements

Cons• New training requirement

for assessors


CF Appreciation Program

• Official discount program of the CF• Members can save at more than 26,000 locations locally,

nationally and worldwide• Categories: Accommodations, Attractions,

Entertainment, Dining, Recreation, Services, Shops, Travel & Transportation

• Two new features coming:– On-line registration– Secure login

Visit: www.cfappreciation.ca



CF R&R Club: • linked to US Armed Forces

Vacation Club• linked to Gov Rewards and

International Cruise Excursions• Access to 3,500

accommodations in 80 Countries starting at $369 USD per week

• Access to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices.


CF R&R Club – Examples:

Visit: www.cfappreciation.ca

Silver Lake Resort, Kissimmee, Florida 7 nights/$369 USD

Barnsdale Country ClubRutland, England

7 nights/$369 USD

Wyndham Ka'eo KaiKauai, Hawaii

7 nights/$369 USD



CFOne Card

• Confirms that an individual is a member of our One Community – One Million Strong

• Provides access to MW programs, services and facilities

Multi-phased approach

• Phase 1: (Fall 2013) will launch with access to the CANEX Loyalty Program and CF Appreciation Program

• Future Phases: expanded to include access to PSP recreation services; administration of Mess fees, access to clubs and activities, as well as other MW services.


Enhanced Web Site

• More than 6,000 pages of content refreshed andported to new platform

• More visually-oriented presentation; less clutter

• Functional search engine

• Navigation by servicerather than by organizational structure

• Enhanced support for multi-Media content

Visit: www.cfpsa.com

CANADIAN FORCES NON-PUBLIC PROPERTYBIENS NON PUBLICS DES FORCES CANADIENNES

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Morale and Welfare RCAF HCOL Conference Comox – 30 May 2013

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