Monitoring & Management With IKON

Messaging systems are highly critical applications due to their business need, and the high reliance o the corporate world on e-mail and phone. Real-time monitoring and rapid human interventions are required in the event o a ailure to any messaging system. Keross oers Messaging Monitoring and Management Services in a Sotware- as-a-Service (SaaS) model, allowing our customers to have the same state-o-art enterprise level services at a raction o the cost. Keross Application Perormance & Monitoring services helps customers uniy various sets o SLAs against their mission critical applications. For messaging systems, IKON provides in-depth availability & perormance monitori ng. In addition, IKON provides trend analysis and reports or ca pacity and architecture planning. IKON Application monitoring covers all layers o the OSI and TCP/IP models, providing meaningul end to end dashboards covering application availability, perormance, response and transaction times. Features Monitor MS Exchange, Domino, BlackBerry, Sendmail, Postx, Zimbra Servers Full technical fexibility, independent o architecture, OS Remote diagnositcs, remote control and on-site support Notication & escalation process workfow Customized reporting & dashboard ing Discover application issues based on loads, network latency or hardware ailures. Well dened SLAs, Service Management, Alert to action ‘service desk’ Patch management & sotware distribution Minimal time to implement and go-live Benefts Measurable ROI with lower OPEX and no CAPEX Measurable Reduction in downtime o messaging services Monitor and report on messaging application availability, response times and uptime Monthly dashboards and reports with ull status and service summary Flexible customer-oriented pricing structure Alignment o IT & core business objectiv es IKON Supervision provides maximum visibility without impeding on your control. IKON Fully Managed Service oering provides maximum level o comort allowing monitoring your messaging inrastructure, including core servers, network and end-user mailboxes. For more inormation or a ree trial, contact us: in[email protected] datasheet Messaging Monitoring & Management with IKON IKON Messaging provides a comprehensive level o coverage, giving us visibility rom the second a message enters our network until it reaches the end user mailbox. Using a combination o detailed metrics and an expert NOC team, we can ocus on strategic intiatives because we know our messaging systems are always available, and without issues. “ ” — Robert Trusty, Director of IT The National Investor, UAE

Monitoring & Management With IKON

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