Module CC3002 Post Implementation Issues Lecture for Week 1 AY 2013 Spring.
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Transcript of Module CC3002 Post Implementation Issues Lecture for Week 1 AY 2013 Spring.
Module CC3002
Post Implementation IssuesLecture for Week 1
AY 2013 Spring
Introduction
•Who•When & Where•How•What•Why
Who
•Lecturer•Module Leader•Tutor
When & Where
•Lectures•Seminar/Tutor
How
•1 Lectures per week•2 Seminar/Tutor per week
How - Lecture
• Installation• Support•Post Implementation
Review• Special Topics•Review
How - Seminar
• Explore topics by applying concepts to a case study• Support you in doing your
coursework•Clarify concepts and ideas
How - Coursework
•100%, all individual workSN TOPIC WEIGHT
AGEDUE
1 Preliminary Installation and Support Plan
10% Week 5
2 Final Installation and Support Plan with Research
90% Week 13
What - Installation
• Software installation and deployment•Data migration• Training•Business change program
What – Support
•What do we need from Support?• The support function,
including the Help Desk• Service Level Agreements• Enhancement Requests
What – Review
•Post Implementation Review•Why do IT Project Fail?
What – Special Topics
•Outsourcing IT Services•Benefit Management•Help Desk Staffing•Customer Interaction Issues•Why Projects Fail?
Why
• Learn About–Installation,Review,Support
of Information Systems• Complete the understanding
about IS Development Life Cycle
ASSUMPTIONS
• Project Management–Gantt Charts• Understanding of–Information systems–IS Project Development
ASSUMPTIONS - IS
“An information system is a system of communication between people.”
“Information Systems are systems involved in gathering, processing, distribution and use of information.” (Baynon-Davies, 2002)
ASSUMPTIONS - IS
IS need not be electronic.
The organized process/stages the system undergoes during its development is life cycle of IS.
Scope of Study
Speed of ChangeBusiness & Technology
Scope of Study
Figure: Leavitt’s Model
Scope of StudyStructure Variable (authority systems,
communication systems, work flow systems)
Technological Variable (equipment and machinery)
Task Variable (tasks and sub-tasks involved in providing products and services)
Human Variable (who carry out the tasks)
Scope of Study Leavitt suggests that a change in one
variable may result in compensatory or retaliatory change in the other variables. However, Leavitt does not address the role of the external environment in bringing about change in any of the variables.
Scope of StudySystem Development Life CycleThe SDLC phases serve as a programmatic guide to project activity and provide a flexible but consistent way to conduct projects to a depth matching the scope of the project.
Project Management Life CycleIt is critical for the project manager to establish and monitor control objectives during each SDLC phase while executing projects. Control objectives help to provide a clear statement of the desired result or purpose and should be used throughout the entire SDLC process.
Scope of Study
Scope of StudyIn PMLC, Implementation means executing the PLAN• Analysis • Design• Build
Scope of StudyIn SDLC, Implementation means:• Build• Change Over• Installation• Hand over• Going Live• Deployment• Transition•Migration
Scope of StudyWhat do you mean by
“POST IMPLEMENTATION ISSUES”?
Scope of StudyProject Management PerspectiveImplementation – implementation stage of project management life cyclePost Implementation – Completion StageSystem Development PerspectivePost Implementation - change over, review and maintenance stages (installation, review and support, enhancements)
Completion Stage• Gain User Acceptance• Ensure up-to-date and complete
Documentation• LIVE Implementation• User Training• Staff re-deployment• Disposal of Assets
Completion Stage• Ensure Maintenance Procedures• Post Implementation Review• Archive relevant materials• Hand-over to client• Final project sign-off• Follow up opportunities.
Definitions - InstallationInvolves transition or changeover from old to new system
•Hardware and Network Infrastructure•Human Issues•Educate and Train Staff
Technical System InstallationAppropriate hardware, communication, software and data are in place.
Appropriate users are identified, trained and supported in the use of technology
Social System Installation
Post Implementation ReviewMeeting that occurs after the
system is operational.•Lesson Learnt•Success of Project
Post Implementation ReviewDid the agency get what it needed?• PIR is a comprehensive feedback
mechanism designed to assess project outcomes. This assessment focuses on how well the project outcomes were matched to the actual needs that the project aimed to fulfil. • This evaluation will indicate how well the
agency communicated (through the project brief) the project outcomes and how well these were achieved.
Post Completion ReviewDid the agency get what it asked for?• PCR systematically and rigorously compares
the actual performance of the project outcome with the stated objectives of the original brief. • The PCR process seeks to identify ways to
improve future project conception, design development, and implementation.
PIR/PCR
Evaluation
Is an attempt to assess the SUCCESS or FAILURE of INFORMATION SYSTEM and the associated process by which it is developed and implemented.Expressed in cost and benefits.
Maintenance
Changes are RequiredMaintenance involves reviewing the project and recording and acting on problems with the system, to make the system running.
Support
Fixing Problems &
Developing Enhancement
Thanks Y
Thank You.