2005 National Safety Council Safety Communication & Training Techniques 1

Module 4Module 4Presentation & Facilitation Skills

Safety Communication & Training Techniques

– For Small Business –

2005 National Safety Council Safety Communication & Training Techniques 2

Module Objectives

Identify effective presentation and facilitation skills appropriate for use in safety situations.

Determine what behaviors related to communication and facilitation skills communicate to an audience.

Recognize advantages/disadvantages of facilitation activities. Determine challenges and resolutions related to facilitation

activities best suited for safety situations.

2005 National Safety Council Safety Communication & Training Techniques 3

Module Objectives (cont.)

Recognize types of questions and ways to handle them. Determine the best way to handle a difficult facilitation

situation. Identify 2 actions to implement at your workplace and

potential barriers/how to overcome them.

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Activity: What Does It Communicate?

1. Observe facilitator communicating a safety message.

2. Focus on eye contact. Identify poor and good behaviors. Describe what behaviors communicate.

3. Identify behaviors, other than eye contact. Describe what behaviors communicate.

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Your Role as a Presenter and Facilitator

Presenter: Relies on lecture to directly provide all necessary information in session.

Facilitator: Manages process of guiding learners through a training experience. Relies on activities.

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Effective Presentation & Facilitation Skills

Practice, practice, practice. Address learning from various perspectives. Speak with a strong, clear, and varied voice. Move with meaning and emphasis. Observe and actively listen to your participants.

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Facilitation Activities

Provide learners with skills, knowledge, and experience to meet course goals/objectives

Are integrated with information Encourage frequent, meaningful

interactions and communication Provide opportunities to monitor whether

participants are learning

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Activity: Choosing Facilitation Activities

1. Review pros and cons of each type facilitation activity.

2. Identify challenges when leading each type of activity. Also identify resolutions. Write answers in the space provided.

3. Be prepared to discuss your responses.

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Questions

Participants will want to – and should – ask questions. Handle questions effectively.

Asking questions is an important skill that can improve facilitation. Use questioning with other facilitation activities.

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Question Types

Factual– Seek data, information, or facts– Require 1 word responses such as yes or no– Sometimes referred to as closed questions

Open– Calls for explanation– Requires significant thought or analysis– Usually begins with what, how, or why

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Handling Difficult Participants & Situations

Dealing with difficult participants Get them involved in a positive way Minimize their impact on others

Dealing with logistics Handle issues promptly and gracefully

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Activity:Handling Difficult Participants & Situations

1. In a large group, play a role assigned to you. Identify effective strategies (do and don’t) for handling difficult participants and situations.

2. If time permits, discuss other challenging situations you may face and how to effectively resolve them.

2005 National Safety Council Safety Communication & Training Techniques 13

Planning for Your Small Business

1. Identify 2 actions you will take when you return to your worksite.

2. Identify potential barriers you might encounter in taking these actions.

3. List ideas for overcoming barriers.