Mobile Matters
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Transcript of Mobile Matters
Creating Amazing User Experiences
Grace Lau
• Information Architect with Walt Disney Parks and Resorts Online, 3 years
• UCLA, MLIS 2007• Online 24/7
John Khuu
• Information Architect also with Walt Disney Parks and Resorts Online, 2 yearso Also Website Content
Manager with the Civil Rights Project at UCLA
• UCLA, MLIS 2008• Offline between: 2-8am
Goals
• Build a shared understanding and vocabulary about mobile computing
• Leave the room knowing mobile trends and best practices
• Understand mobile users and user needs
How do you use mobile?
• Time-sensitive• Location-awarenes• Reminders• Information consumption / entertainment• Information sharing • Socializing
What do you mobilize?
• Think about your services and products
• Focus on your users and the user needs
• Don't mobilize everything
Mobile Sites vs. Mobile Apps
Some fundamental differences:• Simple Web browser (single platform) vs. Device-
centric (multiple platforms)
• Capabilities of application (task): Serving information vs. manipulating information
• Other differences: Costs, setup and deployment time, support required
Standard Mobile Library Features Set
• Address & phone numbers• Library hours• Library floor plans
• Catalog search• Ask a Librarian• ILS integration• Reading lists
• Calendar / Events• Blogs, Twitter, Facebook• Additional information
Mobile app: http://www.hcplonline.info/hcplmobile/
Harford County PL Mobile Site & App
Mobile site: http://m.hcplonline.info
User Stories
Stories are a:
• User’s need• Product description• Planning item• Token for a conversation• Mechanism for deferring
conversation
Mobility isn't isolation. It doesn't take a user away from the library.
As an omnipresent space, mobile can empower patrons to find what matters most wherever they are.
Next Steps
• User research• Establish metrics for success• Design / wireframe / discuss• Build prototype• Usability testing
Resources
Listings of Mobile Library Sites:• http://sites.google.com/site/amillerpresentations/mobile-trends-and-social-r
eference/mobile-websites• http://www.libsuccess.org/index.php?title=M-Libraries
Phone SimulatorsiPhone: http://www.testiphone.comBlackberry: http://na.blackberry.com/eng/developers/resources/simulators.jsp
Mobile Web Development:http://www.relegant.com/mobile-web/
Agile Product Design:http://www.agileproductdesign.com/
Further Readings
Mobile Libraries
Mobile Technologies, Mobile Users: Implications for Academic Libraries (from ARL):http://www.arl.org/bm~doc/arl-br-261-mobile.pdf
Musings about librarianship - Survey of mobile-friendly library sites: http://musingsaboutlibrarianship.blogspot.com/2010/04/comparison-of-40-mobile-library-sites.html
NCSU Libraries - articles and presentations: http://www.lib.ncsu.edu/dli/projects/librariesmobile
Simmons College Library - articles and presentations:http://web.simmons.edu/~fox/pda/
State of the Internet 2009: Pew Internet Project Findings and Implications for Libraries:http://www.pewinternet.org/Presentations/2009/36--State-of-the-Internet-2009--Pew-Internet-Project-Findings-and-Implications-for-Libraries.aspx