Mobile Centrex TELES AG
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Mobile Centrex
Next Generation UC Platform for Enterprises and Mobile Service Providers
14.04.2023 | TELES AG, Markus Scheffler
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2Mobile Centrex | Markus Scheffler
AGENDA
• Challenges for Operators and for Enterprises
• Our Solution
• Your Benefits
• Components Overview
• Our Reference
TELES Mobile Centrex: Converged IP Centrex
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3Mobile Centrex | Markus Scheffler
AGENDA
Challenges for Mobile Operators
Small range of services and offers
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4Mobile Centrex | Markus Scheffler
SATURATED MARKETS
The market is saturated. By lowering costs solely, it is possible, as a rule, to make or even increase profits.
High churn rates
Decreasing Margins
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5Mobile Centrex | Markus Scheffler
HETEROGENEOUS INFRASTRUCTURE
Costly mishmash of various standards (TDM, VoIP)
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6Mobile Centrex | Markus Scheffler
THE CHALLENGE FOR MOBILE OPERATORS
• Dependency on Mobile Core Elements is critical • IMS is not fully deployed yet support for both, TDM and IP is
needed• Mobile only offer is not sufficient• NGN-based system approaches usually lacking PBX functionalities
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Shrinking profitability, expressive complexity of mobile networks and a limited range of products are jeopardizing the mobile operators’ business model.
Why not offer complementary services to enterprise customers?
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8Mobile Centrex | Markus Scheffler
AGENDA
Challenges for Enterprises
Small range of services and offers
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9Mobile Centrex | Markus Scheffler
CHALLENGES FOR ENTERPRISES
• High investment for PBX• Limited capacity• Each single site needs its own communications equipment,
each enterprise its own service staff
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10Mobile Centrex | Markus Scheffler
THE CHALLENGE
• Mobile workers like field staff or craftsmen and distributed businesses lack a seamless blend of cell phones, landlines and PBX services
• In a modern work environment mobility is essential
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11Mobile Centrex | Markus Scheffler
THE CHALLENGE
• The lack of a suitable mobility solution causes an unnecessary burdensome or unproductive work environment.
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What are you looking for instead?
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Wherever you are, a first-class platform should• transform cell phones into
converged UC endpoints• support real PBX functions,
multivendor endpoints with self
care and auto-provisioning
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14Mobile Centrex | Markus Scheffler
SAVE MY INVESTMENT AND MAKE LIFE SIMPLER
• No investment in new PBX infrastructure• Flexibility • Lower maintenance costs• One PBX for all locations, mobile employees and tele-workers
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15Mobile Centrex | Markus Scheffler
WISH LIST OF ENTERPRISES WITH UP TO 10 USERS
• Higher productivity by BYOD• High demand for sophisticated features• No special phone types required/cell phones only
deployment
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16Mobile Centrex | Markus Scheffler
WISH LIST OF ENTERPRISES WITH UP TO 300 USERS
• High demand on features (e.g. manager assistant, pickup, busy lamp)
• Hard phones required, mobile users require PBX feature-control
• Converged deployment needed (IP + Mobile) converged version
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How can I improve mobility and productivity of my mobile employees?Can I streamline my infrastructure, create additional capacity and services, and thus save costs?
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Mobile operators can only survive by differentiation• create new services for a
saturated market• increase revenue by offering
hosted PBX services• reduce complexity by one hosted
PBX for all enterprise customers
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19Mobile Centrex | Markus Scheffler
AGENDA
Mobile Centrex from TELES keeps the fixed network on the go.
The Solution
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20Mobile Centrex | Markus Scheffler
THE SOLUTION
• Increase Productivity and low total cost of ownership• State-of-the-art PBX features – as provided with TELES IP
Centrex• Applicable for all networks with all kinds of end devices
Mobile Centrex
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Mobility
PBX Features
Soft-clients
Audio Conferencing
Unified Messaging& IVR
Convergence & Integration
TELES UC Offering
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• Minimum impact on mobile network
• Uses mobile network for transport and triggering only
• Full service control and routing
• Presence regardless of the network
• Transforms cell phones into converged UC endpoints
• Supports PBX functions
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23Mobile Centrex | Markus Scheffler
THE SOLUTION
• Real Unification & real Convergence: seamless integration of cell phones
• Cell Phones become converged IP Centrex endpoints• Full service control and routing is performed on TELES
platform• Presence information
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24Mobile Centrex | Markus Scheffler
PERFECT SOLUTION FOR DISTRIBUTED BUSINESSES
• Unified Communication Services regardless of location and size
• Unified private numbering plan covering all sites and devices• Investment protection: seamless integration of legacy PBX • Scalability and highest availability on small foot print
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25Mobile Centrex | Markus Scheffler
NGN CONVERGED IP CENTREX
• Fully standard-based and modular architecture incorporating SIP standards
• Unified & converged service combining fixed line PBX with cell phones
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26Mobile Centrex | Markus Scheffler
CONVERGED PBX IN THE CLOUD
• Self care, Plug and Play, Pay as you grow• We provide you with easy-to-follow installation and
customization instructions. If you require additional assistance, we'll be at your service.
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Best-of-breed to empower enterprises by a high-class mobility solution and to navigate mobile operators in a saturated market – TELES Mobile Centrex.
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28Mobile Centrex | Markus Scheffler
AGENDA
Benefits for Enterprise customers and Mobile operators
Your success is our success
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29Mobile Centrex | Markus Scheffler
Fast Time-To-Market
• Interfaces directly with mobile network
• Minimal impact on mobile network’s core infrastructure
• Multi tenant and reseller capable service design
YOUR BENEFIT
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30Mobile Centrex | Markus Scheffler
YOUR BENEFIT
• Designed for distributed businesses with nomadic users
• Provides full freedom in choosing the communication endpoint
• Seamless and native integration of classic cell/mobile phones:works without app on any feature phone!
Full freedom in choosing the communications endpoint
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31Mobile Centrex | Markus Scheffler
YOUR BENEFIT
Single number identity: shows the PSTN number on outgoing calls from the cell phone
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32Mobile Centrex | Markus Scheffler
YOUR BENEFIT
Reach mobile workers on their PBX phone by dialing their extension on the cell phone
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33Mobile Centrex | Markus Scheffler
YOUR BENEFIT
• Combination of cell, soft client and IP phone possible
No client/app needed – works with every feature phone
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34Mobile Centrex | Markus Scheffler
YOUR BENEFIT
Works everywhere
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35Mobile Centrex | Markus Scheffler
YOUR BENEFIT
• Choose your endpoint: cell phone, SIP phone, soft client, or legacy devices
• Multi-vendor SIP phone support with real Plug & Play (Auto provisioning)
Mobility & flexibility: as you like and whatever you want
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36Mobile Centrex | Markus Scheffler
YOUR BENEFIT
• TELES Mobile Centrex enables Mobile operators and Mobile virtual network operators to distinguish themselves from the competition by high-end, modern, and comfortable services.
Distinguish from the competition
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For their benefit, the aim of all our efforts and activities is continuously to increase productivity of enterprises and help mobile operators to launch marketable products and streamline their processes.
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38Mobile Centrex | Markus Scheffler
AGENDA
Our Reference
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39Mobile Centrex | Markus Scheffler
T-MOBILE AUSTRIA
• In operation since 2013• Converged services and best-in-class PBX features• Fully integrated• Custom-built web portal
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40Mobile Centrex | Markus Scheffler
T-MOBILE AUSTRIA
• Supports legacy devices and implements best-in-class PBX features (e.g. MAS, Call Queue, Group features)
• Fully integrated into Carriers’ service delivery work flow• Customized web portal using TELES open provisioning
interface
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41Mobile Centrex | Markus Scheffler
AGENDA
Everything from one hand.
Components Overview
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42Mobile Centrex | Markus Scheffler
HIGH LEVEL SYSTEM OVERVIEW
TELES Converged IP Centrex seamlessly joins PSTN and mobile network
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43Mobile Centrex | Markus Scheffler
COMPONENTS OVERVIEW: APPLICATION SERVER
• Call Diversion Services and Presence information• Partial Rerouting & Call Deflection• 3rd Party Network Conferencing• VAS support on trunk
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44Mobile Centrex | Markus Scheffler
USE MULTIPLE DEVICES SIMULTANEOUSLY
• One extension, any device: SIP based hard phone, SIP based soft phones (PC and MAC), SIP based DECT systems, Smart phone with app
• Legacy integration via gateways (ISDN and analog)• Native mobile/cell phone support (without app)
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Our Mobile Centrex combines the know how of a leading telecommunications supplier with an unrivalled services offer.