1. Performance Management Mike Samsel Presentation 1

2. What is Performance Management Performance management is the systematic process by which an agency involves its employees, as individuals and members of a group, in improving organizational effectiveness in the accomplishment of agency mission and goals 3. Performance Management Organizational Effectiveness Employee Actions Management Actions 4. 3 Levels of Organizational Performance Strategic Operational Individual Brudan, A. (2010). Rediscovering performance management: Systems, learning and integration. Measuring Business Excellence, 14(1), 109-123. doi:http://dx.doi.org/ 10.1108/13683041011027490 5. Individual Performance Management Establish objectives Perform feedback Give appraisal and ratings Rewards and Recognition 6. Operational and Strategic Performance Management Scorecards and Dashboards Risk Management Blumshapiro. Dashboards & Scorecards What Exactly Are They? And which one should I use? Retrieved from: http://blumshapiro.com/media/uploads/files/Dashboards%20and%20Scorecards.pdf Watson, H. J. (2006, Second). Dashboards and scorecards. Business Intelligence Journal, 11, 4-7. Retrieved from http://ezproxy.bellevue.edu:80/login?url=http://search.proquest.com/docview/226642339? accountid=28125 7. Culture People prosper from success People learn while observing others Provide encouragement Everly, G. (24 Jun 2011). Building a Resilient Organizational Culture; Harvard Business Review. Retrieved from: http://blogs.hbr.org/2011/06/building-a-resilient- organizat/ Kotter, J. (27 Sep 2012). The Key to Changing Organizational Culture. Retrieved from: http://www.forbes.com/sites/johnkotter/2012/09/27/the-key-to-changing- organizational-culture/ 8. Conclusion