Mike Bell - “The Distinction between Visible and Hidden Processes is Critical in Selecting Your...
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Transcript of Mike Bell - “The Distinction between Visible and Hidden Processes is Critical in Selecting Your...
Selecting Your Improvement Programme
Dr Mike BellSimple Improvement Ltd.
Can you see what is wrong?
The Shadow Board
Can you see what is wrong here?
What is Continuous Improvement?
Daily Problem Solving – every process, every person, every day
Step by Step
3 Key Questions
Sardinia and PDSA
My Journey through the Methods
How PPI Works
Comparison of Improvement MethodsProgramme PPI Six Sigma Lean
Focus Problem Solving Variation Reduction Waste Elimination
Ease of Implementation Easy Difficult Difficult
Commitment Small Steps Medium Total
Time to Internalise
2 Months 2 Years 5 Years
Lead by Existing Employees
Black Belt Statisticians Lean Sensei
Leadership Involvement
Steering Committee
Low(Run by Black Belts)
Total – Leaders are the Coaches
Origins US Navy Teams Motorola Toyota
Best for Service & Admin (Hidden Processes)
Very High Volume Manufacture
Assembly Manufacturing
Force Fitting
The 7 Wastes
COPED Wastes
Select Your CI Method
Hidden Processes tend to be Complex
Who Drives the Improvements?
Blending Different Methods
Hidden Processes&
Complex Work
Visible Processes&
Simple Work
Which Method?1. Contact Centre handling calls
for an insurance company
2. An equipment manufacturer
3. A high volume injection
moulding company
4. Local government
5. Hospital
6. A university
Aston APEX Implementation
People trained by Jul 2014Executive – leadership and overviewProcess Managers – 6Facilitators – 6Team members – 40-50
APExembedded & self sufficient
Feedback from Project Teams 1&2
Positives• Simple tools and methods that anyone can use
• Liked the structure of the 8-Step Method
• Great benefits working in cross functional teams
• Worthwhile projects, good outcomes
Opportunities for Improvement• Need much more notice prior to start
• Good problem statement = Good project
• Tailor training manual to Aston University
Support Options
Selecting Your Improvement Programme
www.simpleimprovement.co.uk