If you want loyal clients you need CRM xRM4Legal 2015 Update 1
Microsoft CRM xRM4Legal 2014 for the Cloud
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Public cloud and SaaS Services have gone mainstream. This statement is true for more and more firms and users every day. Just think how many different cloud based services and applications you are using for your personal and business needs. The strengths of the Public Cloud, Speed, Scale and Economics are causing an increasing adoption. Let’s take a closer look. SPEED: Within hours instead of days/weeks you can procure and deploy CRM infrastructure that provides the necessary capabilities to your BD, client care and marketing staff fast. You no longer have to wait on new hardware to arrive, new network or storage to be provisioned or for you place in the queue. With CRM Online we take care of the heavy lifting from making sure the infrastructure is ready when you need it and ensuring that you have high availability and growth space where you want it – it’s a complete solution ready for you to use. This enables you to focus on what matters most – setting up your workflows, configuring your business users and tracking your deal, campaigns and service cases to increase revenue and improve client satisfaction. Don’t become a victim to “shadow IT” where business units are resorting to using credit cards to procure computing resources outside of the purview of the IT, help your firm move forward against the competition. SCALE: Cloud gives you an almost infinite set of computing resources allowing you to reach your BD, marketing, and client care staff around the globe. You will enjoy massive global scale, and can easily scale up or down depending on your business growth. That means you never have to worry about running out of capacity or worry about overprovisioning. You use just enough resources for your needs - nothing more, nothing less. ECONOMICS: Less infrastructure to procure, less storage to buy and guaranteed high availability to meet your business needs. You pay for your users licenses and leave the infrastructure costs to us. This allows IT to become more strategic for the firm and focus on integration and strategic services rather than installation. You also get a test environment that is ready for you so you save on the extra costs associated with dev/test environments. Lastly, updates are applied for you, we communicate with you when they are coming and we handle the implementation reducing the overhead for you while always keeping you on the most current version. With the introduction of cloud computing, bring your own device, and the plethora of cloud first applications available in the marketplace, firms must look to these new paradigms to help them create competitive differentiation.
Transcript of Microsoft CRM xRM4Legal 2014 for the Cloud
Marketing
44% of consumers today complain about products/services on
social networks, and
20% of those consumers expect a response within one hour
78.6% of the time rainmakers using social media
outsold non-users in 2012, and were
23% more successful at exceeding targets than their
non-social peers
1.5 billion people have social networking accounts
72% of companies by 2011 used social technologies in
their businesses
90% of those companies reported business benefits
Client Care
IT approved
IT suggested
IT + business integrated
280+ million 5.5+ billion
50+ million
Office Web Apps
2-4+billion
40+ million
60+ million
200+ million
4 trillion
88 markets
evolution
Asynchronous data movement
Separate Databases
Multiple Copies
Fast Failover
ASYNC 1
ASYNC 2
Extensive monitoring
Microsoft Dynamics CRM Trust Center
We certify so you don’t have to.
✚
Include Yammer feeds in
Dashboards for easy, real-time
interaction
Find answers, resolve problems
quickly with Yammer’s powerful
search
Share documents & links real-time in
Yammer without leaving CRM
One login for CRM Online, Yammer,
O365
With Yammer…
76% of users have more visibility into
cross team work.
80% of users are more informed with
what’s happening their organization
CRM ONLINE EXCHANGE ONLINE CRM Add-In for Outlook • Choice of email tracked • Synch contacts, appointments, tasks, email • Offline work then synch • Presence with Lync
CRM Online UI • Access from anywhere or any device via Browser • Post Directly to SharePoint Online via Browser • See Activities, Tasks, Contacts in the Browser • Presence with Lync Exchange
Server Side Synchronization • Eliminate Email Router • Synch with Exchange Online or On Premise • Keep Your CRM System & Email up to date
The automated workflow attached to these forms has reduced response times from two weeks to only a few hours.
Customer Focused
Industry Innovator
Technology Leader
IT & Business Aligned
Organize a “proof of capability” – 1 week to 1 month
Run a pilot – marketing/BD including light-house practice group
Rollout firm-wide – targeting wider audience of professional and support staff
What’s next?
Contact
www.xRM4Legal.com
