Michelle GaglianoApril 2007

TA: Allison Mueller

Setting and Participant Description

• My work, UCM, is a volunteer organization.

• We can’t operate our programs without volunteer attendance.

• One program that was having particular problems with attendance was Habitat for Humanity.

• This is a real intervention.

Reason to Intervene

• So, we had to do something to increase volunteer attendance so that we could run our programs.

• People would sign up for the event, and then not show up.

•This year our volunteer attendance has been really low.

•This meant that we had to do something to increase the number of volunteers and their attendance at events they signed up for.

• Many people put off volunteering because the volunteer hours are small, but cumulative.

• Therefore the natural contingency is ineffective.• Instead of volunteering, people could be using that

time to do activities such as:– Sleep in– Run errands– Go shopping– Hang out with friends– Do homework– Just relax

Analyze the Natural Contingencies

Analyze the Natural ContingenciesIneffective Natural Contingency

Will not gain more volunteer

hours

Attend a Habitat

event

Will gain more

volunteer hours

Analyze the Natural Contingencies

Natural Competing Contingency

Opportunity for free time

Attend a Habitat event

No opportunity for free time

Attendance of Habitat Events

Baseline

# of people attended

Event Dates

# of People

# of people signed up

Baseline Explanation• Only a few people signed up each week, and even

fewer attended the Habitat event(s).• Habitat can hold up to 17 volunteers, and at most,

only 9 signed up during baseline.– The day that 9 volunteers signed up, only 5 attended

• During baseline, only 77% of volunteers that signed up actually attended.

• The graph shows that an intervention is necessary to increase the amount of volunteers signing up and showing up.

Specify the Performance Objectives

• The goal we are trying to achieve is 100% of volunteers that sign up for events actually show up for that event.

• Habitat can utilize up to 17 volunteers per week.

(Volunteers with 100% attendance rate) [Output]

Production: Implement PM procedure- Drawing [Process]

(Volunteers that do attend 100% of the time) [Input]

Input-Process-Output Model

Input Process Output

The intention is that the process/drawing will increase attendance to 100%

Goal Specification FormOutput Volunteers that attend 100% of the timeStandards

Quality

Current Ideal

Lowered quality of programs

Higher quality of programs

Quantity Less than 17 attend 17 volunteers attend

Timeliness

By 8am Saturday event days

By 8am Saturday event days

Cost None $200 in total intervention costs

Process Implement PM procedure- Drawing

Production: XDistribution_ __ R&D__ _

Input Volunteers that do not attend 100% of the time

Design the Intervention• After a long conversation with my manager,

we settled on an idea that we thought might work…

• A drawing!!

•We told all the volunteers that they would be entered in a weekly drawing as long as they attended the Habitat event they signed up for

Good idea!

Yeah!How do I enter?

Design the Intervention• Prizes for the drawing were weekly $10 gift

certificates to:– Kalamazoo 10– Speedway– Best Buy– Target– Meijer

•Also, the person who attended the most events that they signed up for would win an I-Pod Shuffle at the end of the semester

Design the InterventionPerformance Management Contingency

No opportunity to be entered in drawing

Opportunity to be entered in drawing

Attend Habitat event

Implement the Intervention• At one of our regular Tuesday night meetings my manager

told the group about the implementation of the drawing• We used a job-aid to help with the crew leaders and

volunteers understanding of the drawing• I would call the Crew Leaders every Thursday to remind

them about:– The rules of the drawing– Reminder phone calls

to volunteers– Sign in sheets

Implement the Intervention• The Crew Leader would call all the people on the

original sign in sheet to remind them that they signed up at that they will be entered in a drawing if they attend the event

• On Saturday the Crew Leader had everyone that attended the event sign up on a blue sign in sheet

• On Tuesday I compared the data of the sign in sheets and did the drawing

• The winner was called and given one week to pick up their prize

1/27/2007

2/3/2007

2/10/2007

2/17/2007

2/24/2007

3/3/2007

3/10/2007

3/17/2007

3/24/2007

3/31/2007

0

2

4

6

8

10

12

14

16

18

20

Evaluate the Intervention

Sprin

g B

reak

People who signed up

People who attended

# Of People

Weeks

Habitat Event Attendance

Baseline

Intervention

//

Evaluate the Intervention• The intervention did increase attendance• Attendance was improved from 77% during

baseline to 84.5% during intervention• That is a 7.5% increase from baseline to

intervention

Recycle• Luckily, I did not recycle my project

because it successfully increased attendance• However, if I did, I would have

implemented an additional PM contingency for Crew Leaders to turn in their sign up sheets

• This was the biggest problem we had with the intervention

Personal Experience

• This project added to my knowledge and understanding of OBM

• I enjoyed the project and watching the positive impact it had

•The graphs were the most reinforcing aspect for me

Manager and Employee Experience• The manager enjoyed the experience and felt the outcome

was great!• She wants to continue a similar project next year with all

our volunteer programs

• The employees were really excited about the drawing when they first heard about it, but their Social Validity Questionnaire's showed mixed reviews

Discussion• Social Validity

– The social validity questionnaires showed that some people really liked the drawing and others felt it was useless

• IOA– IOA was checked three times by fellow staff members and also

BSAP class members– IOA was 100% each time it was checked

• Treatment Integrity– Weekly meetings took place with the manager to make sure that

we were both on the same track and still had the same pinpoint in mind