MICHAEL P. FLOYD628 SANDY OAK DRIVE

MANCHESTER, MO. 63021Home: (314) 401–9959                 momike13215@msn.com  

SUMMARY 

Results-oriented professional with extensive and diverse background in project and results management. The complete team player with experience managing and participating in teams that deliver results. Uniquely able to interface with all levels of management. Thrives on creating customer satisfaction. Flexible, dedicated and committed to “getting the job done. Qualifications include: 

*Project Management* *Scheduling* *Process Improvement* *Team Leadership* *Relationship Building**Root Cause Analysis

  PROFESSIONAL EXPERIENCE

 CHARTER COMMUNICATIONS

Business Analyst 2007- Current

Responsible for evaluating the Engineering and Technical Team business practices with process improvement and cost efficiency the primary goals. Created and utilized reports to identify trends. Root cause analysis to determine best practices and what can be improved. Partnered with cross functional teams to implement changes.

1 Drove a 10 % improvement in video stream success, surpassing the corporate goal.2 Created the ability to track and improve video congestion.3 Created a prime time view of VOD usage that identified key peak times missed when viewing only the

weekly data.4 Provided key performance data and insights each day to wide distribution of managers.5 Key Team member that implemented a new video application and drive critical performance reporting6 Coached the new team members and a key contributor on behalf of our team to any scheduled

meetings.7 Have a solid work ethic along with a sense of ownership that is above standard. Considered a great

team motivator and coach.

MODIS Project Manager                  2006- 2007Managing and planning the on-time delivery of software enhancements for a large telecom company. Project Leader who managed a team of developers identifying Business and Technical Requirements, as well as lead in the creation of Detail Designs and Systems Test Plans. Coordinate all estimates. Develop Detailed Project Plans. Served as the Client’s single point of contact for all inquiries, questions or concerns.

8 Project Team Lead creating a standardized process for layout enhancements. 9 Project Team Leader creating standardized templates in support of process. 10 Project Manager creating new Java Utilities for clients. 11 Project Manager creating a new Match Process for client. 12 Project Managing enhancements to clients email gateway.

 

LUCENT TECHNOLOGIES                 1996 – 2005

Results / Project Manager                 2001 – 2005Managed all Engineering quality and on-time production performance measurements. Identified trends and implemented corrective actions. Developed and delivered weekly and monthly performance reports for all engineering managers. Provided coaching to all engineers, ensuring performance measurements were understood and met to maintain best in class results.

13 As Engineering Team Lead, directed and implemented corrective actions that reduced error rate by 22%. Performed Trend and Root Cause Analysis on all engineering quality and production to determine process improvements.

14 Managed $3M first application project delivering DSL capability to major customer. Oversaw on-time performance of site visits, project analysis and engineering production.

15 Project Lead for the engineering of customer expected central office standards upgrades in over 150 customer offices throughout country.

16 Led team of engineers that developed well received standardized analysis package outlining intended scope of work for customer review / approval.

17 Tracked and drove the 99.8% On-Time delivery of engineering quotes to the customer. 18 Created scheduling template in MS project to assist in meeting engineering deliverables, reducing

scheduling time by 20%. 19 Established mentor program that enhanced employee development and reduced training costs.

 Page TwoSenior Scheduling Specialist                 1999 – 2001

 Coach and Mentor for all Scheduling Associates, responsible for developing proven scheduling techniques. Provided scheduling leadership at process meetings. Identified and implemented process improvements. Accountable for Team’s on time scheduling metrics.

20 Increased quarterly revenue by $2.1 M by negotiating with customer and working with schedulers, engineering and manufacturing to move third quarter ship dates to the second quarter.

21 Project Managed yearly Software Upgrades for our Telecom Customers. 22 Implemented the proactive tracking of required final engineering information from customer,

reducing rescheduled orders by 30%. 23 Represented scheduling interest for the processing of Lucent’s new Data products to ensure

customer commitments could be supported. 24 Implemented process change in shared Pacific Bell / Lucent Technologies database, slashing

billing disputes caused by ship date misalignment by 50%.

   TECHNICAL BACKGROUND 

Crystal 10 Reports, MS Project, Word for Windows, EXCEL, PowerPoint, P3E Project Software  

EDUCATION/ PROFESSIONAL TRAINING 

PM Quality StandardsResolving Team Conflicts

Primavera Project Software

Process Quality Management ImprovementTeam Leader Training/ Workshop

Sharing the Quality VisionRediscovering Quality

Project Management Training