BACHELOR OF COMMERCE

MGT632 Operations Management

SEMESTER 2, 2015

COURSE OUTLINE

Lecturer:Shaw JamesTelephone:0800 422 733Ext: 367

Office: K207021 024 12645E-mail:Shaw.James@nmit.ac.nz

Applied Business

K-Block, Alton Street, Nelson

MGT632 Operations Management

Table of Contents

PAGEPart One3Specific Course Information3Welcome3Course Purpose3Timetable of classes4Pre-requisites4Use of dictionaries4Course Requirements4Student Resources5Assessment Details7Course Time Budget8Learning Outcomes8Course Timetable9Part Two10General Course Information and Expectations10Programme Regulations10Withdrawals / Refunds10Attendance and Punctuality10Textbooks11Late Assignment Policy11Extension of Time for Assignments11Literacy and Numeracy Testing11Plagiarism12Complaints Procedure12Special Assessment Circumstances13Assessment Grades13

Part OneSpecific Course Information

Welcome

Welcome to MGT632 Operations Management.

This course outline is just that an outline; it provides a structure. The textbook is the more detailed guide to what we will do. However it is hoped that neither will be a constraint from following interesting byways as the semester progresses so that corporate management issues and strategy may be explored in ways that are relevant and stimulating.

Operations Management is an area of interest and enjoyment to me and it is hoped that the ideas and practice of this subject engender similar enjoyment for you. I am looking forward to the semester and to working with you.

Shaw James Tutor

Course Purpose

The purpose of this course is to provide students with an understanding of the functions of operations management. Students will gain knowledge of the practical realities of managing operations and apply techniques to ensure efficient and effective provision of goods and services.

Obtaining a sound understanding of the material contained in this course will enable you to:(i) think critically about operations management and its role in the enterprise;(ii) understand the importance of operations management to the overall success of enterprises;(iii) understand how operations management fits into the wider enterprise context;(iv) further your interest and learning in the field;(v) provide relevance to the other business subjects you are studying; and(vi) provide greater value to prospective employers.

It is expected that you will set aside sufficient time every week to devote to the demanding reading, research and tutorial preparation required for this course. In addition you must have a fluent grasp of written and spoken English and general word processing skills.

Timetable of classes

DayClass TypeTimeRoom

MondayLecture/Discussion10:00 - 12:00K104

TuesdayLecture/Discussion10:00 - 12:00M308

Pre-requisites

This course does not have a pre-requisite. However, it is an advantage if you have taken MGT530 Organisations and Management or have equivalent knowledge and skills provided by MGT 530.

Use of dictionaries

The only dictionary allowed in controlled assessments and examinations, if permitted by the Course Coordinator, is an Oxford or Collins pocket English dictionary. Electronic dictionaries/translators, smart phones or palmtop units etc. are prohibited.

Course Requirements

Class attendance is voluntary. However it is strongly advised you attend all the necessary class sessions.

Only 60 hours out of the 150 hours timetabled for this course is class contact time (lectures, tutorials, exercises). You are expected to complete at least 90 hours of study outside the classroom. For success on this course and to set you up for the future it is vital that you meet the required time input for this course.

Operations Management is a 600-level degree programme. As such, and to a large extent, your learning is in your hands. My style is to work to develop an interactive environment and teaching process in which we all learn from each other with plenty of self-directed learning to back it up. Often the topics we shall be looking at will be open to debate, so usually there are no categorically right or wrong interpretations or approaches this makes the dialogue more interesting and the taking of positions in the debate is encouraged as this adds to all our learning.

The first class of each week will normally feature a structured talk covering that weeks topic. The second class in the week will be taken up with both a structured talk and a tutorial discussion of an assigned reading or case study. All of you may be cold-called to lead off discussion of a tutorial subject or a leading topic under review. Thorough preparation of tutorial material and keeping up with textbook and other readings is expected.Active class participation is expected from everyone at all times in an atmosphere of constructive dialogue and criticism. I will do my best to include everyone in the class actively in the process of all of us learning but ultimately your participation is up to you.

The textbook OM5 should be purchased by students and brought to all lectures/tutorials.

Student Resources

Prescribed Text:

Collier, David A. and Evans, James R. (2014). OM5. South-Western, Cengage Learning, Mason, USA

Writing Guidelines:

Emerson, L. (2005). Writing Guidelines for Business Students (3rd Ed.), Palmerston North: Dunmore Press.AND/OR Hunter, I. (2008). Write that Essay. North Ryde NSW: McGraw Hill Education.

Supplementary Readings / Resources:

You are encouraged to read widely to help your understanding of operations management and other related areas. The Library carries a wide selection of topic-relevant books and journals as well as providing a portal to access electronic copies of international academic journals.

Useful Journals include:

Academy of Management Review Business Quarterly Business Horizons Californian Management Review European Management Review Harvard Business Review Journal of Business Strategy Journal of General Management Journal of Management Journal of the Australian and New Zealand Academy of Management New Zealand Business NZ Society of Strategic Management Journal Strategic Management Journal

A number of the above journals are available in the NMITs Library Learning Centre. Check the Web site for the other journals where you may either view and/or download the magazine or the main articles. Students should also review international and national business periodicals (e.g. The Economist, Forbes magazine, National Business Review) for topical examples of operations management in action and to gain an environmental awareness of the field of strategy.

Web Sites:

There are many web sites containing up to date information. Surf the web and see what you can find yourself. The internet is an important asset in fact finding and developing a broad view of strategy. It is vital you develop the skills to conduct research through the use of this medium. Contact library staff for any assistance you may require.

Other Student Resources:

Lecture notes, weekly announcements, articles, websites links, previous test/exams, and other information will be available for students using the NMIT Online facility on NMITs website at http:/www.nmit.ac.nz/llc. NMIT Online can be accessed from the campus computer network, or from work/home (using the Internet).

Useful websites for this course are:

http://www.startupjournal.com/ http://www.quickmba.com/strategy/ http://www.mckinseyquarterly.com

Any others you come across that you feel would be useful to the class please let me know.

Assessment Details

Assessment weightings for this course are:

Assessment TypeWeighting (%)

Individual Reflection, Parts 1 & 25

Field Trip Case Book45

Case Study50

Assessment 1, Individual Reflection, Parts 1 & 2:You are required to compile two reflections which demonstrate your understanding of Operations Management. Furthermore, it is to assist you in understanding your strengths and weaknesses as a manager and to develop a strategy to make you a better manager.Reflection 1 due 9am Friday 24 JulyReflection 2 due 9am Friday 6 NovemberYou MUST submit this assignment.

Assessment 2, Field Trip Case Book:You are required to undertake two field trips during the course. In groups you will plan what you want to achieve from your field trips, and then decide where you want to go. The Field Trip Report, written individually, describes what you set out to learn and what the result was.Due date 9am Friday 25 September You MUST submit this assignment.

Assessment 3, Case Study:You are required to complete a Case Study of an Operations Management situation. This is a solo assignment.Due date 9am Friday 30 OctoberYou MUST submit this assignment.

Assignments will only be accepted if handed in on or before the due date unless there are special circumstances that are discussed with the course coordinator prior to the due date.

Assessment Requirements:

To pass MGT632 Operations Management you must:

1. have achieved a cumulative mark of 50 percent or more;2. have met the course requirements by submitting the written assignments; and3. have achieved a mark of 40 percent or more in the Case Study, IRRESPECTIVE of the cumulative mark you may have.

Both the Field Trip Case Book and Case Study are to be presented through TurnItIn, in Word Document format (i.e. not PDF), in Times New Roman, Arial or Calibri font size 12. Make your case clearly, in an organised manner in a formal report format.

NB: this will take some time to achieve so do not leave these assignments to the last minute. It is advisable to utilise the tools you will be provided with throughout the Operations Management course.

Course Time Budget

WEEKSHOURSTOTAL

Timetabled Tutor Contact (including tutorials)15460

Self-managed Learning15690

TOTAL HOURS150

Learning Outcomes

On successful completion of this course, students will be able to:

1. Analyse the nature of contemporary operations management and the role of the operations manager; 2. Explain quality management, and apply quality management techniques to improve operations in a given situation;3. Select appropriate facilities and processes to ensure efficient provision of goods and/or services;4. Discuss performance management and determine appropriate operational performance measures and controls;5. Understand capacity management, apply techniques relating to resource planning, and recommend appropriate actions in a given situation; and6. Apply an understanding of supply chain management, inventory management, and materials management to given situations.

Course Timetable

WEEKTOPICREFERENCES

Week 1beginning 20 JulyIntroductionReflection 1 due (Friday 24 July)

Week 2beginning 27 JulyOperations management

Learning outcome (LO) 1Text, Chap 1, 2

Week 3beginning 3 AugustOperations strategyLO1, Chap 4

Week 4beginning 10 AugustQuality managementLO2, Chap 15

Week 5beginning 17 AugustFacilities and process designLO3, Chap 6, 7, 8

Week 6beginning 24 AugustPerformance management & measurementLO4, Chap 3

Week 7beginning 31 AugustCapacity management & forecasting

LO5, Chap 10, 11

Week 8Beginning 7 SeptemberCase Book preparationLOs 1-3

Week 9Beginning 14 SeptemberField Trip presentations LOs 1-3

Week 10beginning 21 SeptemberResource planning, sequencing & scheduling

Field Trip Case Book due(Friday 25 September)LO5, Chap 13, 14

TERM BREAK 27 September to 12 October

Week 11beginning 12 OctoberSupply chain managementLO6, Chap 9

Week 12beginning 19 OctoberSupply chain management & LeanLO6, Chap 12, 17

Week 13beginning 26 OctoberCourse work

Week 14beginning 2 NovemberRevision weekCase Study due (Friday 30 October)

Week 15Beginning 9 NovemberRevision weekReflection 2 due (Friday 6 November)

Week 16Beginning 16 NovemberExam Week

Week 17Beginning 23 NovemberExam week

No classes on the following dates:Monday 26 October, Labour Day

Part TwoGeneral Course Information and Expectations

Programme Regulations

Your attention is drawn to the current Programme Regulations, particularly those relating to assignments, exams and special assessment. The Regulations can be found on the School of Business and Computer Technology Homepage accessed through the NMIT Online on the NMIT website or from K Block reception. By enrolling in this course, you are deemed to have read, understood, and accepted all the provisions and regulations relating to this programme/course.

Information in this course outline attempts to explain the application of some of the programme regulations in plain English. Where there is any inconsistency between the two documents, the Programme Regulations apply.

Withdrawals / Refunds

The current withdrawal/refund policy is contained in the NMIT booklet Guide to Applications & Enrolments, latest version. This is available either from K Block reception, or from Customer Relations (enrolments area) in A Block or on the NMIT website.

Students, who wish to obtain a refund, must submit a withdrawal form within 3 weeks of the start date of the course. Administration costs may be deducted from the refund. No refunds are available after 3 weeks from the start of the course.

You may withdraw from a course at any time prior to completion of 60% of the duration of the course. After this time non-completion of a course is recorded on your academic record.

The current NMIT Schedule of Charges is posted on the K Block notice boards and also available from Customer Relations in A Block.

Attendance and Punctuality

We expect all students to attend at least 80% of classes. While attendance is not compulsory for students (other than international students on a study visa), there is a strong correlation between attendance and successful completion. We also consider your attendance record when we receive requests for extensions and other special discretionary assistance.

It is expected that you will be in class and ready to begin at least 2 minutes before the scheduled starting time to avoid disruption to the class. Late admission is at the discretion of your tutor.

Textbooks

Where textbooks are specified for a course, it is expected that students will have these available in class. If you wish to purchase a different edition to that specified for a course, we recommend that you check suitability with the tutor before purchasing.

A limited number (usually 3) textbooks are available from the Library Learning Centre on restricted loan. These are provided as a temporary solution rather than removing the need to purchase the prescribed textbook.

Most publishers now have e-texts available. These are usually 30-50% cheaper than hardcopy and have additional functionality that is worth considering.

Late Assignment Policy

A) All assignments must be handed in by the due date. An assignment handed in after the due date will incur a penalty unless:(i) Your performance has been affected by factors beyond your control, such as illness, injury, childbirth or bereavement; and(ii) The tutor has agreed in writing to extend the time for completion of the assignment.B) An assignment handed in after the due date, where an extension of time has not been granted by the tutor, will incur a penalty of 20% of your total marks for that assignment for the first day and 10% for each subsequent working day after the due date.

Extension of Time for Assignments

To request an extension of time for any assignment you should see your tutor in the first instance. Tutors can give extensions of up to 2 weeks for genuine reasons at their discretion.

Extensions for longer than 2 weeks require the approval of the Programme Area Leader.

Extensions beyond the final date of the course or requests to sit exams on different dates are only granted in exceptional circumstances and require the approval of the Academic Committee.

Literacy and Numeracy Testing

All new students are required to complete a literacy and numeracy testing under Government and NMIT policy. Testing takes place as soon as possible after enrolment, often during induction. You may be also required to take further tests at periodic intervals to measure progress.

This information is used to help us improve our courses by embedding literacy and numeracy. It will also help you recognise where further study support may be needed to help you succeed on this programme.

Plagiarism

Students should take care to avoid plagiarism

What is plagiarism?Plagiarism is the inclusion in your assignment of material copied or closely paraphrased from someone elses writings (including textbooks and assignments by other students) without an explicit indication of the source of the material. It is considered to be cheating. Although the School encourages discussion amongst students, students who collaborate should be careful not to plagiarise.

Penalties for plagiarismNMIT takes a serious view of plagiarism. Even when you are not intending to cheat, it is clear that submitting someone elses work or ideas is not evidence of your own understanding of the material and cannot earn you marks. Penalties for plagiarism can extend from a zero grade for the assignment plagiarised to imposing an overall coursework grade of zero in the course concerned.

How to avoid plagiarismThe work and ideas of other people must be acknowledged in your Bibliography in APA style. Information on this can be found in Emerson, L. (Ed.). (2009). Writing guidelines for business students (4th ed.). Cengage Learning Australia Pty Limiited. Refer to guidelines on NMIT website.

TurnitinThis service is designed to identify unreferenced work copied directly from another source. You may be required to submit assignments or other summative assessments electronically to facilitate this service.

Complaints Procedure

Direct communication is the best way to resolve a problem with a course or between a student and a tutor. In the first instance you should approach your tutor. If you are unable to resolve the problem you should discuss the matter with the Programme Leader.

If the issue cannot be resolved by direct communication, a formal complaints procedure is available.

Complaint Forms are located at: Area offices, Customer Relations, the Student Centre, at SANITI and on the NMIT website.

Please refer to NMIT Policy Problem Resolution: Complaint Procedure

Special Assessment Circumstances

If a students performance in a summative assessment is affected by factors beyond the control of the student, the student may apply to the Programme Leader for consideration for special assessment. Examples include sickness, injury or bereavement. You are required to complete the application form available from K Block reception and provide supporting evidence of the reason for your application within 7 days of the assessment.

You may apply for aegrotat assessment if you are unable to complete a summative assessment or for impaired performance if you are able to complete the assessment but believe your performance has been adversely affected by factors beyond your control.

Special assessment is available for up to 60% of the course or for the final examination where there is one. Special assessment for a final examination is only available if you have achieved a clear pass (at least 60 percent) in their coursework prior to the final examination.The Academic Committee reserves the right to accept or decline any application for assessment in special circumstances.

Students are advised to refer to the NMIT Academic Statute for further details, available in the School office and from the NMIT web-site.

Assessment Grades

All individual assessments and courses are graded. Grades awarded for the courses on the BCom programmes are:

%MARKGRADE

85-100 A+PASS WITH DISTINCTION

80-84A

75-79A-

70-74 B+PASS WITH MERIT

65-69B

60-64B-

55-59 C+PASS

50-54C

40-49DFAIL

0-39E

WWithdrawn from course

CCCross Credit from another qualification

Grade (Aeg)Aegrotat pass

P (RPL)Pass with recognition of prior learning

MGT632 Operations Management Course Outline Page 13 of 13