MGPWA 2012

Portal Website

Criteria

5-stars Strategic Achievers

Basic Criteria

MDeC

Penetration Test

ICT Security Incident

MAMPU (ICT Compliance Division)

Language

Public Complaints

MDeC

Additional Number of

Online Services

E-Payment

Digital Certificate/ Trust Mark

CONTENT

Phone contact Address

Email

Phrase of Laman

Web/Portal Rasmi

Website Counter

Publications

Electronic Archive

Broadcast

Client’s Charter

About Us Audio/Video

Mobile Web

USABILITY

Homepage Length Search

Feedback Auto-

Notification Link to myGov

Link to MSC Malaysia

Support Link

Sitemap No Broken

Link Updating Activities

Website Personalization

Multi Language

W3C Disability Accessibility

Look and Feel

SECURITY

Security and

Privacy Policy

Single Sign-On

PARTICIPATION

Feedback/

Comment

Feature Additional Technology

SERVICES

FAQ

Feedback Response

Number of Online Services

Searchable

Database

Penetration Test

ICT Security Incidents

Public Complaints

English Review

Display general address on main page

Calls to general number must be answered within 3 ringing

Display general email on main page

To avoid spam use the following format:- e.g. general at mdec dot com dot my

Display the phrase of Laman Web/Portal Rasmi within the layout of portals/websites, and NOT on the headers of browsers

×

Page length is ideally less than 3 page down

Display counter on main page

Bulletin Brochure E-Book

Pamphlet Annual

Report

Publication must be produced by respective agency & available in format of .pdf, .doc etc

Archive section of any information relevant to agency, starting from 1 year before.

A section for latest announcement

Upon the expiry of announcement, move it to archive section

X

Client’s Charter must be measurable.

An introduction to the agency

1. Audio or video clips must be related to agency and playable.

2. Landing page that uses flash animation and background sound of portals/websites is NOT considered as this criterion.

A video can be uploaded on Youtube and embedded on agency portal/website

Simple version of the website of which is accessible via mobile phone.

Free mobile solutions are available on the Internet

X

Search Function must provide result within portals/websites and NOT limited to certain section.

Notification (inclusive of timeline) prompted upon submission of enquiries via feedback or comment form

Agencies provide link to myGovernment Portal.

Agencies provide link to MSC Malaysia

User guide or manual of the portal/website or online services.

A collection of every pages on the portals/websites that are dynamic links

Error that caused a non-viewable page within a portal/website.

Align information according to audiences by having different columns of target audience

Availability of Malay, English and any 3rd language, with NO use of online translator for English and Malay language. They must be manually translated.

A mixture of Malay and English language on the English section.

Portal is using Translator tool for English Language ×

×

Compliance of Level A in the WCAG 2.0 Comply when no problems were found by AChecker

Compliance of Contrast (Level AA) in the WCAG 2.0 Comply when no problems were found by Achecker under section Contrast

Compliance of Text Resize (Level AA) in the WCAG 2.0 Comply when no problems were found by AChecker under section Text Resize

Refer Lampiran B & C in Pekeliling Am Bil. 1 Tahun 2006, Pengurusan Laman Web/Portal Sektor Awam, MAMPU

http://www.mampu.gov.my/pdf/PAm/pa012006.pdf

Only feedback and comment form are considered. Guestbook, forum and complaint form are excluded.

Enquiry submission through outlook will not be rewarded.

Notify the purpose of form.

×

1. Agencies have the option to provide any technology advancement or Web 2.0 applications (e.g. Social Media)

2. Social media must be up-to-date and reflect agency as a whole, rather than individual e.g. Minister’s Blog, Staff’s Facebook.

3. Refer Garis Panduan Tatacara Pemilihan Kandungan Media Sosial Mampu http://www.mampu.gov.my/c/document_library/get_file?uuid=8f3021f0-88d5-41b9-a774-73b97fdc8a5a&groupId=10136

An empty FAQ section will not be rewarded with marks

Provide contacts (e.g. email) for other questions that are unavailable in the FAQ

To publish the questions frequently asked to agencies together with their answers

×

28. Number of Online Services

1. Response must be made within 3 working days to the enquirer ’s email.

2. Auto reply are not consider as Feedback Response

Responded within 3 working days .

Example of auto reply

×

Provide automate services ranging from G2B, G2C and G2G and even intranet

Intranet

Search function of a specific section

Search for Forms

Search for Staff

Allow access to several online services using the same username and password

To make known the availability of SSO feature on the portals/websites

Maintaining the same look and feel of every page, via consistent header, footer and side panels

(Additional Marks)

Provide automate services ranging from G2B, G2C and G2G only.

Channels may be FPX payment, Online Banking or Integrated e-payment and its availability must be disclose portals/websites

1. Disclose digital certificates or trusted marks or seal on the portals/websites

7 areas Monitored by MAMPU (i.e. covering Achievement of Client Charter, Statistic of Online Services)

Futher info : http://www.mampu.gov.my/c/document_library/get_file?uuid=10b53e3c-9c71-4ce7-8c54-6c030d31ec0e&groupId=10136

No. Area

1 (Latest news, activities or events) Berita, aktiviti dan peristiwa terkini

2 (Announcement) Pengumuman, makluman dan hebahan

3 (Newspaper clipping, statement and articles) Keratan, kenyataan dan rencana akhbar

4 (Post/Banner) Poster/Banner

5 (Tender offer, quotation offer and job vacancy) Tawaran tender, sebutharga dan jawatan kosong

6 (Statistic: Achievement of Client's Charter & Statistic of Online Services) Statistik: Pencapaian Piagam Pelanggan & Statistik Perkhidmatan Online

7 (Information of Minister, Deputy Minister and Head of agency) Maklumat Menteri, timbalan Menteri Ketua agensi

Public Complaints

Bureau

Newspaper

Other Media Source

3 layer of checking

Grammar, Vocabulary,

Spelling, Translation

1st page

Main Page

2nd page

Core Business

Page

3rd page

FAQ