Mergers and acquisitions and their impact on the training departments The case of...
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Transcript of Mergers and acquisitions and their impact on the training departments The case of...
Mergers and acquisitions and their impact on the training departments
The case of Scitex-CreoScitex-Creo-Kodak
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Agenda
Mergers and acquisitions – their impact on training
Constant change – the organizational reality
Tips for training departments in a global and changing environment
The five stages of change – how to cope in each stage
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Documentation and Training / Knowledge Management/ Content Development group
Today the group of about 60 people consists of the following teams:
Technical Writing Instructional Design Editing Localization Multimedia
Global group located in Canada and Israel
Reports to the Service Organization today, previously to Marketing and to Customer Support
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Technical Writing Main Deliverables
User documentation:
User guides
Online help
Visual reference guides
Quick reference cards
Service documentation:
Procedures
Field change orders
Installation guides
Troubleshooting
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Training Main Deliverables
Classroom TrainingOnsite TrainingOnline Classroom Training
(Webex)Self-study Guide Activity GuidePowerPoint slidesExercisesJob Aids Customer Training ChecklistAssessments Coaching Kits Web Based Training (WBT)
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Mergers and Acquisitions
M&As - commonplace business trend in the past decades
Training departments may become regional departments of large companies
Globalization trends and outsourcing
Cultural differences account for about 70% of M&As failures
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Constant Change – the Organizational Reality
Change management – a nice business theory seldom implemented properly
Reporting structure of the training department may change and impact on its functioning
Budget for training depends on the team’s standing in the new company
Typical situation: lack of a single vision and consistency
Typical scenario: branding and rebranding take up development effort
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Tips for Training Departments in a Changing Environment
Before the M&A – in case you know in advance:
Find out about the acquiring company culture, power structure, and training counterparts
Start communicating with counterparts immediately
Share your knowledge (standards, technologies, etc.)
Find areas for sharing, collaboration and alignment
Create forums
Communicate, communicate, communicate
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Tips for Training Departments in a Changing Environment
After the M&A
Find an effective corporate sponsor
Focus on realistic goals – less gradual improvements, more bang for the buck
Public relations to increase the training department profile
Make the business cases for training - talk with numbers
Get feedback – bottom-up and top-down
Communicate, communicate, communicate
Change is a process – your team needs reassurance throughout it all
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How to Cope with Change
The key to seeing change as an opportunity instead of a threat
Five characteristics of resilient people Positive Focused Flexible Organized Proactive