Embrace social

2.3Bactive social media users worldwide2

Support mobility

7.3Bworldwide mobile subscriptions1

Ensure security

169Mpersonal records exposed in 2015 (US)3

Control costs

62%of leaders list budget as a

top barrier to technology

adoption (US)4

Demands on public services are growing

GOVERNMENT APP

1Ericsson Mobility Report, Feb 20162We Are Social: 2016 Digital Yearbook, Jan 20163ITRC Data Breach Reports – 2015 Year-End Totals, Dec 20154National Academy of Public Administration & ICF International: Federal Leaders Digital Insight Study, Feb 2016

Meeting today’s demands is not easy

CRM ERP

Next Generation Intelligent Business Applications

Microsoft Dynamics 365

*Brought to you by Adobe Marketing Cloud

A dynamic platform for government scenarios

A comprehensive solutions that provides easy-to-use, cost-effective tools that work with everyday productivity applications from virtually any device

Donor and Volunteer Management

Grants Management

License, Permit, & Code Enforcement

Inspection Management

Public Safety Management

Healthcare Coordination

Analytics &

Modelling

Security

Model

Business

Integration

Workflow

Orchestration

Social

Listening

Data & IoT

Management

Mobility &

Remote

Access

Relational

Searching &

Reporting

Microsoft

Dynamics365

platform

Engage and serve citizens more effectively to increase trust, engagement and participation

Give today’s mobile citizens secure, easy ways to connect with governmentwith on-demand access to information and services through mobile devices and other channels

Provide citizens excellent citizen serviceby equipping government employees with more efficient tools and seamless access to the right information

Enable faster response times and quicker issue resolutionby empowering employees with comprehensive, step-by-step workflows and connecting IoT-enabled assets

WORK

ORDER

SERVICE REQUEST

COMPLETE

PERMITREQUEST

APPROVED

City of Barcelona

“We will collaborate closely with Microsoft to consolidate Barcelona’s

position as one of the leading smart cities in the world.”

Xavier TriasMayor of Barcelona

ObjectivesThe City of Barcelona has a global reputation for innovation. The City Council is reinventing Barcelona, using new technologies as pillars of future growth and sustainability

TacticsMicrosoft cloud services and devices support several initiatives, from data center management solutions that increase city employee productivity, to hosting and analyzing public data

Results• Personalized citizen services foster

engagement

• Citizens access information in the cloud

• Open data enables economic growth

• Big data provides usable insight

Barcelona realizes vision of innovative city

governance with cloud, devices and apps

Empower employees to deliver more effective and efficient service

Enable cross-organization collaboration to streamline case managementby providing a unified user experience with real-time updates and secure access to citizen data and case information

Increase agility and equip employees to stay connected from anywherewith secure access on any device and cloud applications that offer the information and insight needed

Simplify compliance and auditing needsthrough a full regulatory framework to meet varied requirements, with access to dashboards, reports and other tools

CASE: 3572

VISIT REQUIRED

CASE#: 3572

Dallas County, Texas

“It used to take five systems and a ton of paperwork for a citation to pass

from the courts through the jail and court system. Today, that process is handled

with Microsoft technology, saving us thousands of dollars on paper alone.”

Keff JohnsonDallas County Software Manager

ObjectivesFacing numerous requests from county departments, the Dallas County, Texas, IT team needed a way to quickly and cost-effectively deliver a range of applications that would support departmental business processes

TacticsTo address this need, the team adopted a Microsoft solution as a development platform to rapidly build and deliver innovative solutions

Results• Achieved a rapid time-to-market

for new applications while reducing IT costs

• Improved cross-department collaboration

County government improves communication

and empowers citizens with Microsoft technology

Supreme Court of the United Kingdom

“Our experience shows how the cloud-based model can transform the way

a public sector organization operates, reducing costs while maintaining the

right levels of security.”

Paul BriglandHead of ICT, Supreme Court of the United Kingdom

ObjectivesThe existing technology infrastructure of the Supreme Court was failing to meet its specific needs-thus increasing costs, decreasing productivity and leading to user dissatisfaction

TacticsThe Supreme Court moved to a cloud-based model and a case management system based on Microsoft technology

Results• Increased control

• Greater efficiency

• Higher user satisfaction

• Future-proofed infrastructure

• IT budget on track to be reduced

UK’s highest court transforms operations

Optimize government operations and make the most of limited resources

Automate manual, time-intensive processesby adopting new tools that quickly integrate with existing infrastructure, enhance usability and provide insight into current systems

Find ways to operate more efficientlywith visibility into spending impact against desired outcomes and inefficiencies in the way organizations work

Support increased service demandby taking advantage of the speed, scale, flexibility and economics of the cloud to deliver always-on digital services

PERMIT APPROVED

PERMITREQUEST

“What we’re able to do…for the first time is to start to join up

all of the pieces…within that public service supply chain.”

Tom BakerCIO, Norfolk City Council

Norfolk City CouncilCloud-based information hub transforms

the delivery of integrated public services

ObjectivesNorfolk’s large geographic size adds to the challenge of providing government services. Norfolk City Council (NCC) needed a way to unify disparate government organizations and become more efficient in delivering services to its citizens

TacticsThe City Council created an information hub that brings together information from lots of different public sector organizations into one place. They also brought in standardized productivity tools across organizations

Results• Information hub provides decision

makers with a single view of citizens and their needs

• Productivity tools to improve cross-organization collaboration

• Bringing together disparate data from multiple agencies improves decisions making