MEDICAL ASSISSTANT PROGRAM STUDENT HANDBOOK Medical Assistant Program

F:\MA Program, Team\Copy of MA Student Handbook 12-13.doc 1

MEDICAL ASSISSTANT

PROGRAM

STUDENT HANDBOOK

2007 – 08

Medical Assistant Program

Student Handbook

2012 - 13


TABLE OF CONTENTS PAGE

Introduction 3

Program Description 3

Medical Assistant Program Outcomes 3

Student Profile 3

Requirements for Program Entry 4

Curriculum at a Glance 4

Course Descriptions 5 – 7

Medical Assistant National Certification 7

NWTC Student Calendar and Handbook 8

Americans with Disabilities Act 8

Physical Status Change 8

Jury Duty 8

Compliance with Clinical Requirements 8

Caregiver Background Check 9

Medical Assistant Practicum 9

Safety Information 9

Blood Borne Pathogen Exposure 9

Health Policy 10

Uniforms and Supplies 11

Guidelines for Professional Appearance 12

Sale and Solicitation of Products 13

Cell Phone Policy 13

Grading 13

Graduation Requirements 14

Attendance Policy 14

Student Referral Form 14

Counseling Referral Criteria 14 - 15

Termination of Student from Program 15

Student Initiated Withdrawal 15

Medical Assistant Program Re-Entry Policy 16 - 17

Reference Information 17

Signature Page of Agreement 19

* The information in this handbook is subject to change. Written notice will be given with any changes.


WELCOME TO THE MEDICAL ASSISTANT PROGRAM! Medical Assisting is a rewarding and exciting profession, but be aware that Medical Assistant education is demanding. Please review the attached materials as you begin the program. PROGRAM DESCRIPTION: The Medical Assistant program prepares individuals to be competent entry-level medical assistants in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains. Medical assistants are multi-skilled health professionals specifically educated to work in ambulatory settings performing administrative and clinical duties. The practice of medical assisting directly influences the public’s health and well-being, and requires mastery of a complex body of knowledge and specialized skills requiring both formal education and practical experience that serve as standards for entry into the profession. The Medical Assistant program will instruct students in two areas:

Business-administrative duties: medical business office and receptionist/typist

Clinical duties: patient preparation, routine medical procedures, routine laboratory procedures, and EKGs.

Students will have on-the-job experience in area clinics during a five-week practicum during the final semester of the program. Students will be required to purchase uniforms and provide for their own transportation to the medical offices.

The Medical Assistant program at NWTC is accredited by the Commission on

Accreditation of Allied Health Education Programs (www.caahep.org), upon the

recommendation of the Medical Assisting Education Review Board (MAERB).

Commission on Accreditation of Allied Health Education Programs

1361 Park Street

Clearwater, FL 33756

727/210-2350

Upon graduation, a student will be eligible to take the national certification examination for medical assistant’s to become a certified medical assistant (CMA). MEDICAL ASSISTANT PROGRAM OUTCOMES: The graduate of the MA program will be able to:

Perform medical office administrative functions.

Provide patient care in accordance with regulations, policies, laws, and patient rights.

Perform medical laboratory procedures.

Demonstrate professionalism in a healthcare setting.

Demonstrate safety and emergency practices in a healthcare setting. STUDENT PROFILE: Students entering the program should:

work well with people

deal effectively with stress

take direction well

communicate well with others

be self-motivated


have good manual dexterity

have a science background, if possible

REQUIREMENTS FOR PROGRAM ENTRY:

NWTC requires an entrance skill inventory for all program students

High school diploma or equivalent

Satisfactory placement in the NWTC mathematics and reading tests or satisfactory placement in the ACT assessment test

Keyboarding proficiency: 25-words per minute

An interview or orientation

A completed Pre-Clinical Physical Examination Form with inclusion of immunization history and current TB testing. This information must be submitted to the NWTC Health Records Clerk located in HS301 at the beginning of the Program. No student will be allowed to attend clinical until all documentation is complete.

All students are required to complete an American Heart Association Health Care Provider CPR course prior to program entry.

All students are required to complete an American Heart Association Emergency First Aid course prior to program entry.

CURRICULUM AT A GLANCE:

The full-time Medical Assistant Technical Diploma is a one-year, two-semester, plus three-week program.

The part-time Medical Assistant Technical Diploma program is a three semester, plus a summer semester, and three weeks.

Upon graduation a student will have completed 32 credits. FIRST SEMESTER: Catalog No. Description Credits *10-501-101 Medical Terminology 3 *31-509-301 MA Administrative Procedures 2 *31-509-302 Human Body in Health/Disease 3 *31-509-303 MA Laboratory Procedures 1 2 *31-509-304 MA Clinical Procedures 1 4 *10-501-107 Intro Healthcare Computing 2

Semester Total 16 SECOND SEMESTER: Catalog No. Description Credit *10-501-104 Healthcare Customer Service 2 *31-509-305 MA Laboratory Procedures 2 2 *31-509-306 MA Clinical Procedures 2 3 *31-509-307 Medical Office Insurance/Finance 2 *31-509-308 Pharmacology-Allied Health 2 *31-509-309 Med Law Ethics/Professionalism 2 *31-509-310 Medical Assistant Practicum 3

Semester Total 16 Total Credits 32

* No final grade lower than “C” is acceptable in any program course. A student must repeat that particular course to achieve a “C” or better as a final grade in order to continue progression in, or in graduate from this program. Refer to program re-entry policy. Please note:


Some courses have pre-requisites that need to be taken prior to enrolling in those courses. Pre-requisites are noted at the end of the course description.

COURSE DESCRIPTIONS:

*31-509-301 MEDICAL ASSISTANT ADMINISTRATIVE PROCEDURES

...introduces medical assistant students to office management, business

administration and the electronic medical record (EMR) in the medical

office. Students learn to schedule appointments, perform filing, record

keeping, telephone and reception duties and communicate effectively with

patients and other medical office staff, and keep an inventory of supplies.

(Prerequisite: Accepted into Medical Assistant Program; Corequisite: 10-

501-107, Intro to Healthcare Computing or any other computer course)

*31-509-302 HUMAN BODY IN HEALTH & DISEASE

...focuses on diseases that are frequently first diagnosed and treated in

the medical office setting. Students learn to recognize human body

anatomy and the causes, signs, and symptoms of diseases of the major

body systems as well as the diagnostic procedures, usual treatment,

prognosis and prevention of common diseases. (Prerequisite/Corequisite:

10-501-101 Medical Terminology)

*31-509-303 MEDICAL ASSISTANT LABORATORY PROCEDURES 1

...introduces medical assistant students to laboratory procedures

commonly performed by medical assistants in a medical office setting.

Students perform CLIA waived routine laboratory procedures commonly

performed in the ambulatory care setting. Students follow laboratory

safety requirements and federal regulations while performing specimen

collection and processing, microbiology and urinalysis testing.

(Prerequisite: Accepted into Medical Assistant Program; Corequisite: 31-

509-304 Medical Assistant Clinical Procedures 1)

*31-509-304 MEDICAL ASSISTANT CLINICAL PROCEDURES 1

...introduces medical assistant students to the clinical procedures

performed in the medical office setting. Students perform basic examining

room skills including screening, vital signs, patient history, minor surgery

and patient preparation for routine and specialty exams in the ambulatory

care setting. (Prerequisite: Accepted into Medical Assistant Program;

Corequisites: 10-501-101, Medical Terminology; 31-509-302, Human

Body in Health and Disease; 31-509-303, Medical Asst Lab Prcoedures

1)

*31-509-305 MEDICAL ASSISTANT LABORATORY PROCEDURES 2

...prepares students to perform phlebotomy and CLIA waived

hematology, chemistry, immunology, and laboratory procedures

commonly performed by medical assistants in the ambulatory care

setting. (Prerequisites: 31-509-303, Medical Assistant Lab Procedures 1,

10-501-101 Medical Terminology, 31-509-304 Medical Assistant Clinical

Procedures 1, 31-509-302 Human Body in Health and Disease;


Prerequisite/Corequisite: 31-509-306 Medical Assistant Clinical

Procedures 2)

*31-509-306 MEDICAL ASSISTANT CLINICAL PROCEDURES 2

...prepares medical assistant students to perform patient care skills in the

medical office setting. Students perform clinical procedures including

administering medications, performing an electrocardiogram, assisting

with respiratory testing, educating patients/community, assisting with

emergency preparedness in an ambulatory care setting. (Prerequisites:

31-509-304, Medical Assistant Clinical Procedures 1, 31-509-303 Medical

Assistant Lab Procedures 1, 31-509-302 Human Body in Health and

Disease, 10-501-101 Medical Terminology; Co/Prerequisite: 31-509-308

Pharm for Allied Health; Corequisite: 31-509-305 Medical Assistant Lab

Procedures 2)

*31-509-307 MEDICAL OFFICE INSURANCE & FINANCE

...introduces medical assistant students to health insurance and finance in

the medical office. Students perform bookkeeping procedures, apply

managed care guidelines, and complete insurance claim forms. Students

use medical coding and managed care terminology to perform insurance-

related duties. (Prerequisites: 31-509-301, Medical Assistant

Administrative Procedures; 31-509-302 Human Body in Health &

Disease; 10-501-101, Medical Terminology; 10-501-107 Intro to

Healthcare Computing (or any other computer course); Corequisites: 31-

509-305 Medical Assistant Lab Procedures 2; 31-509-306, Medical

Assistant Clinical Procedures 2; 31-509-308 Pharm for Allied Health)

*31-509-308 PHARM FOR ALLIED HEALTH

...introduces students to classifying medications into correct drug

categories and applying basic pharmacology principles. Students apply

basic pharmacodynamics to identifying common medications, medication

preparation, and administration of medications used by the major body

systems. (Co/prerequisites: 10-501-101, Medical Terminology; 31-509-

302, Human Body in Health and Disease)

*31-509-309 MEDICAL LAW ETHICS & PROFESSIONALISM

...prepares students to display professionalism and perform within ethical

and legal boundaries in the health care setting. Students maintain

confidentiality, examine legal aspects of the medical record, perform

quality improvement procedures, examine legal and bioethical issues,

and demonstrate awareness of diversity.

*31-509-310 MEDICAL ASSISTANT PRACTICUM

...requires medical assistant students to integrate and apply knowledge

and skills from all previous medical assistant courses in actual ambulatory

health care settings. Learners perform medical assistant administrative,

clinical, and laboratory duties under the supervision of trained mentors to

effectively transition to the role of a medical assistant. This is a


supervised, unpaid, clinical experience. AAMA required practicum.

(Prerequisite: Successful completion of all Medical Assistant courses)

*10-501-101 MEDICAL TERMINOLOGY

...focuses on the component parts of medical terms: Prefixes, suffixes,

and root words. Students practice formation, analysis and reconstruction

of terms. Emphasis on spelling, definition and pronunciation. Introduction

to operative, diagnostic, therapeutic and symptomatic terminology of all

body systems, as well as systemic and surgical terminology. 3 cr.

*10-501-107 INTRODUCTION TO HEALTH CARE COMPUTING

...provides an introduction to basic computer functions and applications

utilized in contemporary healthcare settings. Students are introduced to

the hardware and software components of modern computer systems. 2

cr.

*10-501-104 HEALTH CARE CUSTOMER SERVICE

...is designed as an introduction to customer service for learners

interested in working in various healthcare settings. The learner

investigates healthcare systems, safety standards, and the workforce.

The learner examines professionalism, interpersonal and written

communication skills, and confidentiality as they relate to customer

service in healthcare. 2 cr.

MEDICAL ASSISTANT NATIONAL CERTIFICATION: Graduates of the Medical Assistant Program are eligible to write the National CMA examination. The examinations are administered on computer at Prometric testing centers. More information can be obtained on the AAMA’s website listed below. The Certification Examination is designed to certify a medical assistant, who has the knowledge and skills to competently perform the basic general, administrative and clinical duties in ambulatory medical care facilities. The faculty strongly urges all students who graduate to write the certification exam. The Practicum course instructor will receive certification application forms and present the information, forms, and fees to students second semester. Felons are not eligible for the Certification Examination unless the Certifying Board grants a waiver based on one or more of the mitigating circumstances listed in the Disciplinary Standards. CMAs that are currently employed or seeking employment may not use the CMA credentials unless their CMA is current. However, Certified Medical Assistants who are temporarily or permanently retires may continue to use the CMA credential for ceremonial purposes only. (Reference: AAMA) AAMA.org

For more information visit the American Association of Medical Assistants (AAMA) at: www.aama-ntl.org

http://www.aama-ntl.org/


NWTC STUDENT CALENDAR AND HANDBOOK: The NWTC College catalog and Student Handbook should be read to familiarize the student with school information and policies.

AMERICANS WITH DISABILITIES ACT: If there is any reason that would interfere with your ability to complete requirements of this course or to participate in the activities described in this syllabus, please contact the appropriate faculty member. Reasonable requests for appropriate academic adjustments and reasonable modifications to policies and practices will be granted. Requests must be received prior to the third class session or before clinical experience and will be held in confidence. NWTC complies with all provisions of the Americans with Disabilities Act and makes reasonable accommodations upon request. Please contact the Special Needs Counselor Room SC240 or call 920-498-5498 or 1-800-422-NWTC Extension 5498 for more information regarding the support services available to you. For appointments call 920-498-5444 or 1-800-422-NWTC, Extension 5444. PHYSICAL STATUS CHANGES: The faculty strongly recommends that any student who is pregnant prior to entrance into the program delay entry and reapply for another class. This recommendation is based on the rigorous requirements of this program. If an individual experiences a change in health status and/or develops physical restrictions, the student will be required to submit a release of responsibility statement from the physician/health care provider to continue in lecture, clinical, and lab. JURY DUTY: If a student is called for jury duty, the student will not be excused from school responsibilities. It is recommended that if the student wishes to progress in the MA program, that the student seeks an excuse from serving on a jury until the program is completed.

COMPLIANCE WITH CLINICAL REQUIREMENTS: Prior to any clinical experience the student must have a current health card that includes up-to-date immunizations. Healthcare provider CPR and emergency first aid certifications must also be obtained and kept current throughout the duration of the program. The CPR certification needs to be issued by the American Heart Association and be at the Health Care Provider level of competence. An American Heart Association Emergency First Aid course is also required. The Caregiver Background Check must be current within 4 years. (See below).


CAREGIVER BACKGROUND CHECK:

All students will need to complete a caregiver background check prior to access of patients in the clinical agencies used by our program. This is required compliance with The Caregiver Law enacted October 1, 1998 (1997-98 Wisconsin Act 27 ss48.685 and 50.065 statutes.) From the results of the caregiver background check, students may be prohibited from clinical agencies and thus would not be able to complete the program.

MEDICAL ASSISTANT PRACTICUM: Medical Assistant students perform procedures under supervision in a clinic setting. Medical Assistant Practicum is a second/final semester course. Students are not considered employees of the facility and may not receive payment for the services provided. Practicum requires a full-time commitment of approximately 5 weeks (200 hours) following successful completion of the program requirements. Students attend Practicum Monday through Friday during regular, daytime clinic hours. Medical Assistant Practicum sites are assigned by the Practicum Coordinator. The student provides his/her own transportation to the clinic site. Every effort is made to place out-of-town students in clinic sites near their home. The clinical experience requires students to use health information and read client records in detail. Prior to clinical experience, students will sign a Health Sciences Division Confidentiality Statement. It states that students and employees of NWTC will abide by confidentiality policy of the clinical site.

SAFETY INFORMATION: Gloves, laboratory coats and protective eyewear will be required when procedures are performed which are likely to generate blood or other body fluids and when blood or body fluids splashes are possible. Students are required to purchase plastic safety glasses, a liquid impermeable lab coat, and latex-free, powder-free examination gloves. These items are available in the College Bookstore.

BLOODBORNE PATHOGEN EXPOSURE CONTROL INFORMATION FOR HEALTH SCIENCE STUDENTS:

All students shall receive NWTC’s Bloodborne Pathogen Exposure Control Information for Students. This policy is to be followed on campus and at clinical sites.


2012-2013

HEALTH POLICY FOR HEALTH SCIENCE PROGRAM STUDENTS Each student must have a completed Health Record with inclusion of immunization history and current TB testing. This information must be submitted to the NWTC Health Records Clerk located in HS301 at the beginning of the Program. No student will be allowed to attend clinical until all documentation is complete.

The NWTC Health Records Clerk issues the student a health card when all health documentation is complete. No student will access any clinical facility without this card.

o Students are responsible for having an annual TB test (after their initial 2-step), for the duration of their program. Students must provide documentation of this annual TB test to the NWTC Health Records Clerk, who will update their health card. If the student is a known positive reactor, please see the Health Records Clerk for specific requirements.

o TB tests are available for a $5.00 charge through the N.E.W. Clinic at NWTC. *See the back of this sheet for more information (over).*

o Students exhibiting signs and symptoms of illness may be suspended from patient care or program activities at the discretion of faculty. The student may be counseled to see a healthcare provider. Faculty may request documentation of visit and/or healthcare provider permission to return to class/clinical.

Incident reports must be filed at clinical agency (with a copy for the College) for any accident/incident involving a student and/or patient, and NWTC’s Injury/Illness Report must be completed if a student or faculty is injured at a clinical agency.

NWTC’s Injury/Illness Report must be completed for any accident which occurs on campus.

Students are responsible for expenses incurred resulting from personal injury, accidents, or illness occurring while they are in NWTC classrooms, clinical agencies, or en route to or from a classroom or clinical agency. If you do not have current health care coverage, a personal health insurance policy is strongly recommended.

DISCLAIMER Students must adhere to prescribed safety measures and follow standard precautions whether working with patients or with blood and body fluids either in the school laboratory or in the actual clinical setting. Faculty cannot assume the responsibility for assigning students to work with blood or body fluids that are free from communicable diseases such as AIDS or Hepatitis. It is the responsibility of the student to work safely and take the proper safety precautions to minimize exposure to such diseases. NWTC, its faculty, or clinical agencies will NOT be held liable for accidents, injuries, or infections incurred by students during their course of study. BLOODBORNE PATHOGEN EXPOSURE CONTROL INFORMATION FOR HEALTH SCIENCE STUDENTS All students shall receive NWTC’s Bloodborne Pathogen Exposure Control Information for Students. This policy is to be followed on campus and at clinical sites. N.E.W. Clinic at NWTC Room HS211 (Health Sciences Center, 2nd floor) Phone number: 498-5436 TB Skin Tests The Clinic schedules appointments 24 hours in advance:

An appointment is needed to have the TB Skin Test administered on a Monday or Tuesday from 7:30 am - 12:00 pm or 1:00 - 5:00 pm.

A second appointment is needed to have the test read (48 hours later) on a Wednesday or Thursday from 7:30 am - 12:00 pm or 1:00 - 5:00 pm.

If a student is pregnant, she needs written approval from her physician before receiving the TB Skin Test at the N.E.W. Clinic.

The clinic is closed on Fridays.


UNIFORMS/SUPPLIES Students in the Medical Assistant Program are required to purchase uniforms to

be worn for the program. Students also will need to have a watch with a second hand, pen with black ink, and a small pocket notebook. Uniform and uniform shoes must be worn in all clinical, laboratory, and administrative Lab classes. Uniforms are also required for activities where students represent the MA Program, during Medical Assistant Observation Days and Practicum. Uniforms are not required for the lecture portion of core courses.

The uniforms are purchased under the website: www.theelitegroup-nwtchealth.com

Select the “MEDICAL ASSISTANT PROGRAM” link on the upper left side of the page.

The first time you purchase from the site you will need to create a new account at checkout.

Each student is required to purchase 2 uniform jackets, 2 pants, and 2 scrub tops. White t-shirts are optional but are the only shirt to be worn under the scrub top.

Students should order uniforms one month prior to class start date to ensure availability for first lab session.

Some sample uniforms will be available to preview for sizing during program orientation. Those who miss orientation will have the opportunity to go to the Health Science Office (HS310) on the Green Bay Campus to check out the uniforms (sign up and leave a form of ID) and try them on in the bathroom and then return the uniform and get their ID back.

Cherokee Workwear Line

Warm-up jacket – White 4350

Pant, Pull-On – Teal 4001/P/T

Pant, Unisex Drawstring – Teal 4100/S/T

Pant, Utility – Teal 4200/P

Scrub Top V-Neck 2 Pocket – Teal 4700

Scrub Top Unisex 1 Pocket – Teal 4777

Short Sleeve Tee – White 4808

Long Sleeve Tee – White 4818

http://www.theelitegroup-nwtchealth.com/


GUIDELINES FOR UNIFORM AND PROFESSIONAL APPEARANCE

1. Hair – neat, well groomed, off the collar, no bows, ribbons or hair ornaments. Mustaches and beards should be clean, trimmed, and neatly combed.

2. Natural nails should be clean and not exceed one-fourth of an inch

beyond the fingertip. Acrylic nails are not permitted. 3. Makeup – minimal, no perfumes or after shave. 4. Clothing - must be neat, clean and fit well. Good personal hygiene is

expected.

5. Socks or stockings- white in color.

6. Shoes – white, clean, no open toe or heels or clogs. Low top athletic shoes may be worn. Must be white with minimal colored stripes or lettering.

7. NWTC Identification pin – worn at upper left of uniform/jacket. Legal names only. First name, last initial. More information will be given on the first day of class.

8. Supplies- students must have a watch with a second hand, pen with black ink, and a small pocket notebook with them while in uniform.

9. Jewelry – one small pair of small inconspicuous pierced earrings may

be worn. Tongue or eyebrow or nose earrings must be removed before arriving at clinical site. No other visible body jewelry or piercings (i.e tongue, eyebrow) may be worn. Wedding or engagement rings allowed. Avoid stones for safety/infection control reasons.

10. Tattoos – Any and all visible tattoos must be covered. If the tattoo

cannot be covered with clothing, it must be covered with a band-aid. 11. Necklaces – must be worn underneath clothing, not visible. 12. Gum chewing not acceptable in class, Learning Lab or Clinical. 13. Smoking is strongly not recommended at the clinical site. In the event

the students choose to smoke while on break, they must follow the smoking policy of the clinical facility. Upon returning to the patient care area, the students must be free of any odor of smoke as this odor may not be tolerated by all clients in the clinical facility.


SALE AND SOLICITATION OF PRODUCTS

The sale or solicitation of products and/or articles shall not be permitted during lab, class, or clinical time.

CELL PHONE POLICY Cell phones must be turned off during any theory classes, skills labs, or clinicals. Failure to comply will result in loss of modeling responsible behavior points. Please refer to specific class syllabi for further detail. The sharing of any information, pictures, presentations (audio or video) of academic and clinical settings are considered confidential and are not to be distributed in any way unless permission is given. Electronic sharing includes twitter, facebook, you tube, etc. This represents a breach of confidentiality and the student could be subjected to immediate dismissal from the program.

GRADING:

The instructors in the Medical Assistant Program will use professional judgment to determine whether a student is adequately prepared for Practicum. The areas of judgment include grades, attitude, attendance and health. A final grade of “C” or above is required in all program courses to qualify for Medical Assistant Practicum:

93 – 100 = A 85 – 92 = B 78 – 84 = C

70 – 77 = D 69 or below = F

Exams/Assessments:

1. Faculty will give students ample notice about: assessment contents, date, time and place of the assessment. All students with the exception of special needs students must complete their exam in their assigned classroom or assessment center.

2. If students miss taking an exam on the scheduled date they must contact

the course instructor, and take the test on the day of their return to school in the test assessment center.

3. To be successful in any course, a minimum of a 78% must be obtained on

all exams (Unless otherwise stated per instructor syllabus). The final grade must equal 78% or above.


GRADUATION REQUIREMENTS:

1. Student must complete all course requirements and Medical Assistant

Practicum.

2. Student must complete all courses with a cumulative grade point average

of 2.00 © or above.

3. Student must fulfill all financial obligations to NWTC.

ATTENDANCE POLICY: Regular attendance is expected. Students are required the contact the instructor prior to class or clinical absence. A message may be left on the instructor’s telephone “Voice Mail” if he/she is not in the office at the time of the call. All faculty feel it is important to attend all classes/clinical to build a good attendance record for job references upon graduation. Promptness and regular attendance are considered mandatory in order to assure:

a. satisfactory student progress

b. accurate evaluation by faculty

c. safe performance in the clinical area

d. no student is in danger of not passing due to a weather-related

absence.

STUDENT REFERRAL FORMS: When an instructor has concerns about a student's performance or attendance, that may in his or her judgment adversely affect a student's grade, the instructor will send a "Student Referral Form" to the NWTC Counseling Office. This form is used so that the concerns of the instructor are recorded, the student has an opportunity to be informed, and assistance can be offered if indicated. The instructor will complete a Student Referral form for any student with a grade falling below a "C" average. COUNSELING REFERRAL CRITERIA Faculty may refer a student to the Counseling Center for assistance in any of the following categories, but not limited to:

1. Course Attendance:

Completion of assignments

Sporadic/poor attendance

2. Course Activity:

Participating in course

Completion of assignments

Applying skills


Inadequate progress

Low test scores

Language barrier

3. Behavior Issues:

Angry – Disruptive – Inappropriate

Conflict – student / instructor

Suspect AODA issues

Suspect mental health issues

4. Personal Issues:

Time management

Financial

Self-esteem issues

Family

Learning problems TERMINATION OF STUDENT FROM PROGRAM: The instructor reserves the right to terminate a student’s connection with the program at any time for sufficient reason. Upon recommendation of the faculty and school administrators, a student may be asked to withdraw for any of the reasons listed below:

1. Personal health status, which creates actual or potential unsafe clinical conditions or is detrimental to successful completion of the experience. If terminated, the student will receive an “F” in the current course and will not be allowed to reenter the MA program.

2. Absence from class or clinical assignments, which interferes with the

instructor’s ability to evaluate progress. Patterns of absence will be referred to counselor.

3. Failure to abide by policies of the school, the Medical Assistant Program, or

of the Practicum Agencies.

4. Unethical conduct. Examples: dishonesty, violating confidentiality, stealing.

5. Lack of aptitude for Medical Assisting as evidenced by inefficiency, neglect of duty, or failure to develop personal habits considered basic for Medical Assistants.

6. Failure to meet scholastic standards of the Medical Assistant Program.

STUDENT INITIATED WITHDRAWAL: The policy of the College will be applied as described in the Student Handbook. If you withdraw from classes during the first 60% of the class hours, you will receive a (W). Beyond that time period, the instructor has the discretion to award a (W) or the grade earned.


MEDICAL ASSISTANT PROGRAM RE-ENTRY POLICY The program student who has withdrawn or earned a non-passing grade in any of the program core courses must adhere to the following procedure to re-enter the program.

1. The student will obtain a re-entry packet from any MA faculty or the Health Sciences Division Office, Room HS310, by the end of the semester in which they withdrew or failed a course. If the completed packet is not received by the end of the semester, the student will not be considered for re-entry.

2. The packet should be submitted to the Program Director. At that time, the student’s name will be placed on the re-entry list. The date the completed packet is received will be the official re-entry request date. All requests for re-entry will be reviewed the Re-entry MA Team. The Re-entry MA Team reserves the right to request additional information from the student, request an interview with the student and the committee, or deny the re-entry request. At the interview, student suitability for re-entry will be discussed.

3. Based on the results of the committee review, the student will be accepted or

not accepted for re-entry to the Program, pending availability of space. The student will be informed of the status of their re-entry request after the application has been reviewed.

4. If the student has been out of the program for greater than 1 year, the student may be asked to demonstrate retention of program material.

5. When all of the above criteria are met, the Program Director will notify the student of re-entry status on a space available basis. If the student has been unsuccessful in the re-entry attempt, the student may repeat the process the following year.

Academic Progression and Program Termination:

Students who fail any of the core courses a first time are required to make an appointment with the instructor of the course they have just failed, and with the program’s academic advisor to develop a plan for success.

Successful completion of all courses is required for progression in the program sequence thus the student must complete and submit a Re-Entry Request. Re-entry to the program will occur according to space availability.

A student may re-enter the program a total of 2 times.

A final grade of a “C” is required to pass all courses within the program. A student may be dismissed from the program under the following circumstances:

1. A student fails a course twice; 2. A student who withdraws from a course, and then subsequently fails

the same course upon repeating it; 3. A student fails three or more courses in one semester.


Upon dismissal from the program, the student must wait one year before requesting re-entry.

After a one-year time frame the student may request re-entry following a meeting with the instructor(s) and the academic advisor.

During Practicum, a student may be advised to withdraw based on evidence of inability to meet the course competencies at a safe level. If this type of withdrawal occurs, regardless of when the withdrawal occurs, the instructor has the right to issue an “F” as a grade for the course. The opportunity to repeat a Practicum is at the discretion of the Re-Entry MA Team and availability of clinical sites. In some cases, students may not be granted the opportunity to repeat Practicum.

REFERENCE INFORMATION

Medical Assistant students often have requests for faculty reference statements for scholarships or employment purposes. Such statements are given at the discretion of the instructor and should not be considered an entitlement. Any student requesting a reference statement from faculty members must discuss the request and process with the instructor. Demonstrate professional courtesy by politely asking an instructor for a statement or letter, rather than merely submitting it to the instructor for completion.


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I have received the Northeast Wisconsin Technical College Medical Assistant Program handbook and have read it. I understand and agree to program policies. I understand the information within the handbook is subject to change. Written notice will be given with any changes. ____________________________________ ______________ Name of student (please print) Date _____________________________________ Signature of student

MEDICAL ASSISSTANT PROGRAM STUDENT HANDBOOK Medical Assistant Program

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