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This Week:

2012 Service

Awards—Night 1 2

2012 Service

Awards—Night 2 3

Now Accepting

Applications:

Tactical Team

Member

4

November

Commendations 5

Panthers Special

Ticket Offer 6

December

Corporate

Compliance

7

Training Schedule 8

Medic Calendar 8

News From The Front Line December 17, 2012

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

December 17th

Corporate

Compliance

1600—1900

Performance Pay Update

As you can see from the latest Performance Pay updates, our current Patient Satisfaction

scores have taken a considerable dip since the new tracking period began. As of 11/30, our

patient satisfaction scores measure at only 65%. Although these are the first concerning dips

in scores that we have seen in the new tracking period, we want to be proactive in

improving declining scores before a trend develops.

In addition, the key driver with the lowest score currently is TEAMWORK.

Remember AIDET, should be used on every call to improve communication with our

patients. Please continue to focus on using the tools that were presented in November’s

InService.

As always, if you have any questions about Patient Satisfaction or the tools presented in both

October and November InService (AIDET and TEAMWORK) please contact your immediate

supervisor.

We are all here for the common purpose of providing an excellent patient experience. If we

work together, we can bring our patient satisfaction scores up to at least 68% and receive a

payout for this new tracking period.

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Check out even more great photos from day one of Medic’s 2012 Service Awards ceremony

by liking our Facebook page. Visit (on your leisure) www.facebook.com/MeckEMS

Service Awards—Day 1

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Check out even more great photos from day two of Medic’s 2012 Service Awards ceremony

by liking our Facebook page. Visit (on your leisure) www.facebook.com/MeckEMS

Service Awards—Day 2

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Coming Soon

Medical Services will soon begin mandatory FISDAP testing all employees who currently

function at the EMT-B in January. The purpose of this testing is to assist in the creation of

more focused educational and training opportunities by establishing a didactic baseline for

all patient care providers. All scores will be held in the strictest of confidence and will only

be available to the employee through a face-to-face request with a members of Medical

Services.

*Remember FISDAP testing is MANDATORY for all functioning EMT - Basics.*

Please be on the lookout for future notification of available signup sheets.

Position Re-Postings

Medical Services would like to inform all interested employees of the re-posting of two positions:

A re-post of the FTO Positions is now open and accepting letters of interest. The re-posting can be found on

designated bulletin boards throughout the Agency, outside the HR department office and under the scrolling news

section of the Extranet.

A re-post of the EQS (Education Quality Specialist) is now open and accepting letters of interest. The re-posting can

be found on designated bulletin boards throughout the Agency, outside the HR department office and under the

scrolling news section of the Extranet.

If you are interested and meet the qualifications as listed in the posting, please be sure to submit a letter of interest to

Brittany Murray at jobs@medic911.com. Please be sure to specify the position for which you are applying. The closing date

for above position re-reposts is no later than Monday, December 31st.

Announcements from Medical Services

Do you have what it takes to join the ranks?

Medic is now accepting applications for Tactical Team Members. Primary duties and

responsibilities of Tactical Team Members include (but are not limited to):

Providing pre-hospital care and operational rescue to the sick and injured in support of

Special Weapons and Tactics (SWAT) team during deployment and training

Serving as liaison between Police and Medic at any incidents involving SWAT operations

Coordinating the response of and transfers care to EMS system transport units

For a complete listing of responsibilities and qualifications, please be sure to read the posted job description found

on designated bulletin boards throughout the Agency, outside the HR department office and under the scrolling news

section of the Extranet.

If you are interested and meet the qualifications as listed in the Tactical Team Member posting, please be sure to submit a

letter of interest to Brittany Murray at jobs@medic911.com. All letters of interest must be received no later than

Wednesday, December 26th at 5:00 pm.

Now Applications: Tactical Team Member

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Congratulations to the following employees who received a commendation in the month of November:

November Commendations

Jeff Bailey (2) Eric Hall Todd Moore Christopher Somerset

Scott Blair (2) Kayla Hough Jonathan Morgan Ben Specht

Scottie Carriker Timothy Ireland Matthew Needs (2) Katie Spitzmiller (3)

Emily Cole Christy Iyoob Timothy O’Connell Ian Starkey (2)

Katie Currin (2) Matt Johnson Sam Pendley Matthew Stegall (3)

Valencia Dantzler Scott King (2) Anne Pentland (3) Misty Swaringen

Matthew Deedrick (2) Robert Kiser Beth Pethel Angela Tart

Yolanda Edmonds Marcus Lee Susan Pollich (2) Crystal Thomas

Alan Elam Matthew Lewis Hillary Ramsey (2) Andy Tinson (2)

Jacob Ellison Ryan Lowe Brandis Ridenhour (2) Brandon Voss

John Fisher (3) Mike Macho Wayne Rosebrock John Wagner (2)

Jennifer Frixen Shelley McAbee Ryan Schott William Walton

Timothy Garwood Craig McAllister Mike Sherriff (2) Donnell Sheridan (2)

William Gibson Anna McCarley Andrew Smith Joan Wisham (3)

Cynthia Griffin Milan Merges Ashley Smith

Michael Grisanti Michael Miller Heather Smith

Grayson Gusa Joseph Milner Lindsay Smith

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The Carolina Panthers are excited to offer a special civil servant rate for all Charlotte Fire,

Police & Medic personnel for the Carolina Panthers vs. Oakland Raiders game on

December 23rd at 1:00 pm.

Bring your family and friends out to celebrate the holidays – Panthers style! As part of this

special group offer, you may purchase a $52 ticket at the special civil servant group

rate of $22 each. Availability is limited and sold on a first come, first serve basis through this online offer only.

To take advantage of this special offer, follow the instructions below:

Click on the following link to purchase tickets:

https://oss.ticketmaster.com/html/go.htmI?l=EN&t=panthers&o=4765081&g=177

On the first page, you will be asked to enter an offer code. Enter PAN2012 in this box.

The next screen will say your offer code has been accepted and ask you to create an account by entering your

email address in the far right blue box that says “Create an account”. If you have purchased tickets through a

previous offer with the Panthers, enter your email address and password in the space requested.

Follow the prompts to purchase tickets, including selecting the number of tickets you wish to purchase and

entering your credit card information.

Tickets will be emailed directly to you so that you can print your tickets at home.

Panthers Special Ticket Offer

The Quality Improvement

team occasionally needs

crews to participate in

projects for the purpose of

data collection. Data

collection is a process that

involves gathering

information in order to

establish answers to research questions, and is a

critical component of the research process. Research

is constantly underway to ensure Medic is providing

quality services and establish areas and methods for

improvement.

If you would like to be considered for involvement,

please send an email to Tiffany Nash at

tiffanyn@medic911.com and your name will be placed

on a list of willing participants.

Volunteers Needed

Please be aware that for safety reasons, Matthews

Police has requested that Medic units no longer

utilize the Team Road exit onto Matthews

Township Parkway (aka Hwy 51) when leaving

Matthews Police Station #2.

Drivers heading south on Hwy 51 are unable to see

units exiting Team Road until the very last second.

The preferred/alternate route is to make a left out of

Station #2, right onto Sam Newell Road followed by a

right onto Hwy 51.

Thank you in advance for your efforts to ensure the

safety of all drivers near the Matthews Police Station

#2.

Matthews Police Station #2

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Required Employee

Attendance

KC Bernesser,

Alexis Perkel,

Gene Starnes,

Jason Jeffares,

Chris Stephens,

John Crunk, Dustin Jett,

Derek Gray, Sarah Morris,

Nicole Tyson,

Brad Howell,

Mike Stratton, Marcus Lee,

Ben Astrike, Sam Jones,

Daniel Geis, Drew Smith,

Angela Cunha,

Chris Kraetz, Brian Smith,

Pamela Wykle,

Mike Carter,

Melaine Varnadore,

Eric Morrison, Jacob Brod,

Jackie Manley and Annette

MacConnell.

**Please Note: If your Annual Performance Review was in November and you did not attend

a November class you must contact Amy Johnson and attend a December class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours

Attendees will be paid for the total time spent in class and each employee with an Annual

Performance Review in that month must attend one of the available Compliance

Training Sessions

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson

at amyj@medic911.com for directions.

December Corporate Compliance

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Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

December 2012 Sun Mon Tue Wed Thu Fri Sat

1 A

2 A 3 B

4 B

5 A

Corporate Compliance

0800—1100

6 A

November Makeup InService

1200—1600

7 B

November Makeup InService

0800—1200

8 B

Corporate Compliance

0800—1100

9 B

10 A

Angel Tree

Gift Deadline

11 A

12 B

13 B

14A

15A

16 A 17 B

Corporate Compliance

1600—1900

18 B

19 A

20 A

21 B

22 B

23 B

30 A

24 A

Medic Offices Closed

31 B

25 A

Medic Offices Closed

26 B 27 B 28 A 29 A

2012 Training Schedule

Dec Corporate Compliance Trainings

Monday, December 17th

1600—1900

PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA

Refresher Classes at CPCC

All classes will be held at CPCC’s

CENTRAL CAMPUS in the BELK

Building.

Actual classroom number will be given at

time of pre-registration

A minimum of 10 students is required for

each class.