Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality...

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Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of Health Care Services Sacramento, California May 26, 2011

Transcript of Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality...

Page 1: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

Medi-Cal Managed Care Program

2011 Quality Awards Presentation

Presented by Toby Douglas, Director

California Department of Health Care Services

Sacramento, California

May 26, 2011

Page 2: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: HEDIS

John Grgurina, CEO of San Francisco Health Plan, accepting a Gold Quality Award for the plan's

outstanding performance in the DHCS 2010 HEDIS® measures for Medi-Cal Managed Care in San

Francisco County. Mr. Grgurina also accepted a Special Acknowledgement Award on behalf of

Tammy Fisher for her ongoing strong advocacy and dedicated support for Medi-Cal Managed Care

quality improvement activities.

Page 3: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: HEDIS

Alan McKay, CEO of Central California Alliance for Health, accepting a Silver Quality Award for the plan's outstanding

performance in the DHCS 2010 HEDIS® measures for Medi-Cal Managed Care in Monterey and Santa Cruz Counties

and the Gold Quality Ombudsman Award. Mr. McKay also accepted a Special Acknowledgement Award on behalf

of Lynn Meir for coordinating and arranging funding for the translation of the Group Needs Assessment Member

Survey into Hmong, a threshold language, and sharing the results with all plans .

.

Page 4: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: HEDIS

Robert Freeman, CEO of CenCal Health Plan, accepting a Bronze Quality Award for the plan's outstanding performance in the DHCS 2010 HEDIS® measures for

Medi-Cal Managed Care in Santa Barbara County.

Page 5: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: HEDIS

Christine Nelson, Director of Medi-Cal and State Sponsored Programs at Kaiser Permanente, accepting a Most Improved Award for the plan's outstanding performance in the DHCS 2010

HEDIS® measures for Medi-Cal Managed Care in Sacramento County.

Page 6: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: CAHPS

Christine Nelson, Director of Medi-Cal and State Sponsored Programs at Kaiser Permanente, accepting a Gold

Quality Award for the plan’s outstanding performance in the DHCS 2010 CAHPS® Surveys for Medi-Cal

Managed Care in San Diego County. Ms. Nelson also accepted a Silver Quality Award for the plan’s

outstanding performance in the DHCS 2010 CAHPS® Surveys for Medi-Cal Managed Care

in Sacramento County.

Page 7: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: CAHPS

David Meadows, CEO of Health Net Community Solutions, accepting a Bronze Quality Award for the plan’s

outstanding performance in the DHCS 2010 CAHPS® Surveys for Medi-Cal Managed Care in Tulare County. Mr.

Meadows also accepted a Special Acknowledgement Award on behalf of Carol Spencer for her outstanding

contribution to the development of Attachment C of the Facility Site Review Tool for evaluating the

physical accessibility of provider sites.

Page 8: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: CAHPS

Jack Horn, CEO of Partnership Health Plan of California, accepting an Honorable Mention Quality Award for the plan’s outstanding performance in the DHCS 2010 CAHPS® Surveys for

Medi-Cal Managed Care in Napa, Solano and Yolo Counties.

Page 9: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: Ombudsman

Patricia Tanquary, CEO of Contra Costa Health Plan, Contra Costa County, accepting a Most Improved Quality Award for service and support in 2010 to Medi-Cal Managed Care plan

members in partnership with the Medi-Cal Managed Care Office of the Ombudsman.

Page 10: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: Ombudsman

Danita Carlson, Government Relations Director at Central California Alliance

for Health in Monterey and Santa Cruz Counties, accepting a Special Acknowledgement Award for her exemplary service and support in 2010 to Medi-Cal Managed Care plan members in partnership with the Medi-Cal Managed Care Office of the Ombudsman.

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2011 Quality Awards: Special Acknowledgement

Cherie Fields, Director of Government Affairs at L.A. Care Health Plan in Los Angeles County, accepting a Special

Acknowledgement Award on behalf of Dulce Fernandez for her outstanding contribution to the development of

Attachment C of the Facility Site Review Tool for evaluating the physical accessibility of provider sites. Ms. Fields

also accepted a Special Acknowledgement Award on behalf of Nai Kasik for coordinating and arranging

funding for the translation of the Group Needs Assessment Member Survey into ten threshold languages and

sharing the results with all plans.

Page 12: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: Special Acknowledgement

Robert Freeman, CEO of CenCal Health Plan in Santa Barbara and San Luis Obispo Counties, accepting a

Special Acknowledgement Award on behalf of Carlos Hernandez for his many years of ongoing strong

advocacy and dedicated support for Medi-Cal Managed Care quality improvement activities.

Page 13: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: Special Acknowledgement

Ingrid Lamirault, CEO of Alameda Alliance for Health in Alameda County, accepting a Special Acknowledgment Award on behalf of Claudia Mundy for her many years of strong advocacy

and dedicated support for Medi-Cal Managed Care quality improvement activities.

Page 14: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

2011 Quality Awards: Special Acknowledgement

Lisa Rubino, CEO of Molina Healthcare of California Partner Plan in Sacramento and San Diego Counties,

accepting a Special Acknowledgment Award on behalf of Robert Hanson for coordinating and

arranging funding for the translation of the Group Needs Assessment Member Survey into Arabic, a

threshold language, and sharing the results with all plans.

Page 15: Medi-Cal Managed Care Program 2011 Quality Awards … · Medi-Cal Managed Care Program 2011 Quality Awards Presentation Presented by Toby Douglas, Director California Department of

DHCS also announced the following Special Acknowledgement Awards:

Family Mosaic Project, City and County of San Francisco Department of Public Health, for outstanding contribution to

quality improvement in the Medi-Cal Managed Care Program through innovation in establishing customized performance measures and quality improvement projects relevant to the

plan’s special population of children and adolescents.

Danni Dunnigan-Van Gorder, Inland Empire Health Plan in Riverside and San Bernardino Counties, for outstanding

contribution to quality improvement in the Medi-Cal Managed Care Program in 2010 in the development of

Attachment C of the Facility Site Review Tool for evaluating the physical accessibility of provider sites.


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