Measurement Based Measurement Based Leadership Coaching Leadership Coaching

Chris CoffeyChris Coffey

Stakeholder Centered Stakeholder Centered CoachingCoaching

Marshall Goldsmith GroupMarshall Goldsmith Groupwww.ChristopherCoffey.com

Chris@Prism.ltd.comChris@Prism.ltd.com

FOCUS of COACHINGFOCUS of COACHING

►Train internal coaches in the Train internal coaches in the “Stakeholder-Centered” process“Stakeholder-Centered” process

►Train experienced external coaches who Train experienced external coaches who will be used in the “Stakeholder-will be used in the “Stakeholder-Centered” processCentered” process

►Provide ongoing support during initial Provide ongoing support during initial coaching assignmentscoaching assignments

►Measure improvement based on mini-Measure improvement based on mini-surveysurvey

Key PrinciplesKey Principles

►Reduce “in spite of” behavior and build Reduce “in spite of” behavior and build and refine “because of” behaviorsand refine “because of” behaviors

► Involve stakeholdersInvolve stakeholders►Emphasize FeedforwardEmphasize Feedforward►Change our behavior and other’s Change our behavior and other’s

perception in parallelperception in parallel

Unnoticeable Habits

1 Winning too much 2 Adding too much value 3 Making destructive comments 4 Starting with “No,” “But,” or “However 5 Let me explain why that won’t work 6 Failing to give proper recognition 7 Clinging to the past 8 Refusing to express regret 9 Not listening 10 Failing to express gratitude 11 An excessive need to be “me”12 Make Excuses13 Blame others

Most worked on leadership skill Most worked on leadership skill 1 Treat others with respect1 Treat others with respect2 Listen to different points of view with an open mind2 Listen to different points of view with an open mind3 Delegate more effectively3 Delegate more effectively4 Stand up to individuals who undermine teamwork4 Stand up to individuals who undermine teamwork5 Use the Situational Leadership Model consciously5 Use the Situational Leadership Model consciously6 Improve decisiveness (move fast, thoughtfully)6 Improve decisiveness (move fast, thoughtfully)7 Address conflict constructively and timely7 Address conflict constructively and timely8 Collaborate with others (use dialogue and discussion 8 Collaborate with others (use dialogue and discussion

consciously)consciously)9 Develop and link team strategy to business strategy9 Develop and link team strategy to business strategy10 Stand up for what I believe in10 Stand up for what I believe in11 Hold others accountable11 Hold others accountable12 Challenge-up more appropriately12 Challenge-up more appropriately13 Focus on the critical few issues13 Focus on the critical few issues14 Be more assertive14 Be more assertive15 Take appropriate risks15 Take appropriate risks16 Build cross functional relationships16 Build cross functional relationships17 Become a better coach to my team17 Become a better coach to my team

Sample Mini-SurveySample Mini-Survey

Team Items:

1. Supports the final decision of the team even if argued against in the decision making process

-3

-2

-1

0

1

2

3

NCN

NI

Individual Items:

1. Listen to and understand different points of view with an open mind before giving my opinion

-3 -2 -1 0 1 2 3 NCN NI

2. Delegate based on others ability and motivation -3 -2 -1 0 1 2 3 NCN NI How has this person followed-up with you on areas that he/she has

been trying to improve? (Check one) ___No Perceptible Follow-Up ___Little Follow-Up ___Some Follow-Up ___Frequent Follow-Up ___Consistent (Periodic) Follow-Up

What can this individual do to become a more effective team member? ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________

Intervoice Conference Board

Presentation

►1. Group mini report (13 managers) ►2. Intervoice Presentation@ CB

►http://www.christophercoffey.com/html/coaching.htm

►http://www.christophercoffey.com/html/documents/GroupRPTnumericaldataIV.pdf

IntervoiceLeadership Coaching

►13 Leaders participated (2 leadership skills)

►Each person had 6 stakeholders plus their manager complete mini surveys

INTERVOICE RESULTSINTERVOICE RESULTSwww.christophercoffey.com/html/coaching.htmwww.christophercoffey.com/html/coaching.htm

►Key Metrics- Effectiveness:Key Metrics- Effectiveness: PeersPeers

►52% +2 or 3 improved effectiveness52% +2 or 3 improved effectiveness►78% of peers felt engaged in the 78% of peers felt engaged in the processprocess

►78% some or consistent follow up78% some or consistent follow up ManagersManagers

- 76% +2 or 3 improved effectiveness- 76% +2 or 3 improved effectiveness- 50% of managers felt engaged in process- 50% of managers felt engaged in process- 82% some or consistent follow up- 82% some or consistent follow up

http://www.christophercoffey.com/

html/coaching.htm► Recently completed coaching

engagements   ► Mike mini and AAR ► Barry mini and AAR ► James mini and AAR ► Tom mini and AAR ► Joan mini and AAR ► Tom Mini survey ► Steve mini survey