McDonalds Experience of the Futurecelestra.co.uk/wp-content/themes/kva/uploads//2017/... · the...
2
McDonalds Experience of the Future services provided 97.5% Positive feedback 65 Different Technologies Dining experience Innovative Drive thru concept the project 23,400+ Hardware Item’s All of these changes have revolutionised the QSR experience, and McDonald’s customers, are now able to experience quicker service through kiosks and enhanced drive thru’s making it easy to place an order and meaning more customers orders can be taken with Having customer tablets and digital play also means that children can be entertained while they dine at McDonald’s, leaving parents to charge there phones and read the latest news, a great rounded family experience. All of these enhancement’s means that consumers are more likely to spend more and are more likely to visit the store again as they know they will receive efficient service. how did McDonald’s benefit? what was the problem As part of their strategy to improve customer experience, McDonald’s developed their Experience of the Future concept to implement across their UK estate. This involved a complete operational platform change to facilitate the shift from counter service to single/dual collection points. why McDonald’s chose Celestra project highlights Celestra Limited a: 1-5 James Way, Bletchley, Milton Keynes, MK1 1SU t: 01908 889 500 e: [email protected] w: www.celestra.co.uk © what McDonald’s said “We have worked with Celestra on multiple projects including Experience of the future. We know that, by working closely with their project team, we are getting 100% of their dedication and support 24 hours a day. Our installations are bespoke to McDonald’s and cover the whole of the UK. We have chosen Celestra as one of our trusted IT Partners because we know they are committed to us and will always endeavour to find solutions that suit us”. Jim Bannerman, Senior Programme Manager, McDonald’s 50 Brand what we did Strong Team what we did + + +
Transcript of McDonalds Experience of the Futurecelestra.co.uk/wp-content/themes/kva/uploads//2017/... · the...
McDonalds Experience of the Future
services provided
97.5% Positive feedback
65 Different Technologies Dining experience
Innovative Drive thru concept
the project
23,400+ Hardware Item’s
All of these changes have revolutionised the QSR experience, and McDonald’s customers, are now able to experience quicker service through kiosks and enhanced drive thru’s making it easy to place an order and meaning more customers orders can be taken with Having customer tablets and digital play also means that children can be entertained while they dine at McDonald’s, leaving parents to charge there phones and read the latest news, a great rounded family experience. All of these enhancement’s means that consumers are more likely to spend more and are more likely to visit the store again as they know they will receive efficient service.
how did McDonald’s benefit?
what was the problem As part of their strategy to improve customer experience, McDonald’s developed their Experience of the Future concept to implement across their UK estate. This involved a complete operational platform change to facilitate the shift from counter service to single/dual collection points.
why McDonald’s chose Celestra
project highlights
Celestra Limited a: 1-5 James Way, Bletchley, Milton Keynes, MK1 1SU
t: 01908 889 500 e: [email protected] w: www.celestra.co.uk
©
what McDonald’s said
“We have worked with Celestra on multiple projects including Experience of the future. We know that, by working closely with their project team, we are getting 100% of their dedication and support 24 hours a day. Our installations are bespoke to McDonald’s and cover the whole of the UK. We have chosen Celestra as one of our trusted IT Partners because we know they are committed to us and will always endeavour to find solutions that suit us”. Jim Bannerman, Senior Programme Manager, McDonald’s
50 Brand
what we did
Strong Team
what we did
+
+
+
Experience of the Future Technology
services provided
+
+
Digital Media
As a result of the expert installation of Samsung Tablets, encased in Secure Tablet Cases, McDonald’s customers now have the capability to play games and catch up with current affairs, all whilst enjoying a burger.
Tablets There has been the introduction of Digital Media that has completely shifted the way McDonald’s communicates its offerings to their customers. This includes Digital Menu Boards that enable real time promotions with visual graphics and notifications for customers on specific menu options. For Celestra, this included site specific installations and cabling infrastructure as each composition was bespoke to the site.
Kitchen Management System
Celestra Limited a: 1-5 James Way, Bletchley, Milton Keynes, MK1 1SU
t: 01908 889 500 e: [email protected] w: www.celestra.co.uk
©
the tech used
Kiosks
+ +
Drive Thru
Aircharge was chosen as the most suitable solution for wireless charging with its additional wired options. The installation for this involves cabling, shop fitting and extensive testing to ensure each charging pad is functional.
Aircharge
Support
Servers Throughout the progress of EotF, sites have been subject to complete server migrations. This has been designed to upgrade the capabilities of the server to facilitate the new Kitchen Video Systems and Digital Media. The server migration also improved failover capabilities by utilising two per site and guaranteeing the connection to the
![Ancient Rome Map Directions.docx - dvusd.org€¦ · Web viewTitle the map "World War Two or WWII" ... [follow each item’s specific direction]: (12pts) ... one Allied Powers Victory](https://static.fdocuments.us/doc/165x107/5b5b205a7f8b9a885b8d6545/ancient-rome-map-dvusdorg-web-viewtitle-the-map-world-war-two-or-wwii-.jpg)
