McDonald's Dynamic Empowerment intro slideshow
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Transcript of McDonald's Dynamic Empowerment intro slideshow
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© DW GROUP, LLC 2008
Dynamic Empowerment
“Ready, Set, Go…Race to Your Potential!”
Aug. 9th Arlington Racecourse
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Rev-Up Empowerment! The Flying Wave
Triggers release of Synovial Fluid & BDNFWarm up our joints as well as our musclesEngages the Brain with the BodyPlus it’s just plain FUN
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What is Empowerment?
“Having the ability to make my own decisions, have the courage to take a risk, having the support from my manager, family, or friends to push myself further, having the knowledge I need to get me where I want to go.”
“Independence Responsibility to others Accountable Self-awareness Self-reliance”
“Able to make decisions independently, support of my supervisor, ability to act on behalf of others”
“Facilitate confidence Enable Encouragement”
“The ability to make one's own decisions A feeling of competency and ability to do the right thing Independence Motivation Accountability”
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© DW GROUP, LLC 2010
Surveys
Seminars
Open Dialogue
Include Employees in Management Meetings
Open Access to Information
Don't Blame Others
Decision Making
Steps to Employee Empowerment
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®
© 2008 DW GROUP, LLC
AwarenessAwareness
Attitude
Attitude Actio
n
Actio
n
AWARENESS Knowledge of our Physical Response & Mental triggers
ATTITUDEUnderstanding how our Thoughts are Affecting our Reactions
ACTIONDecide to DO SOMETHING to Break the Stress Response Cycle
The DW "Triple A" Approach to
STRESS REDUCTION
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®
© 2008 DW GROUP, LLC
AwarenessAwareness
Attitude
Attitude Actio
n
Actio
n
AWARENESS Knowledge of our Response styles & Mental triggers
ATTITUDEUnderstanding how our Thoughts are Affecting our Reactions
ACTIONDecide to DO SOMETHING to Empower ourselves
The "Triple A" Approach to
Empowerment
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© DW GROUP, LLC 2010
Awareness of How we Communicate (“Would we want to be spoken to like that?”)
Attitude-The Golden Rule Do unto others…
Action—Positive communication
CommunicationAwarenessAttitudeAction
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Who’s the Audience?
Bosses or Employees?
Both! We are all Both Employees and Bosses at different times in our
lives.
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Empowerment “Tug of War”
Management Employee
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Empowerment Success!
Em
ploy
ees
Man
agem
ent
Empowerment Blast Off!
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© DW GROUP, LLC 2010
Who’s the Employee?
We All Are!
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© DW GROUP, LLC 2010
Who’s the Boss?
We All Are!
“He who has never learned to obey, can never be a good commander” Aristotle
Sometimes a Leader must go with the flow, and most importantly, learn from others, which also involves following others.
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We are the Leaders (or Bosses) of our Own Life
Friends Family
ChildrenWork Bosses
Home Bosses
Significant Others
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“Give my daughter an opportunity to make a decision on her own, without my immediate input.”
McDonald’s Survey Answers-Empowering Actions
“Allow people to make more decisions on their own, even if they are contrary or 'wrong' in my my opinion. Allow the independence to handle situations without interfering or intervening.”
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The Difference between Bosses & Leaders
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The Difference between Bosses & Leaders
Boss1) Drives employees2) Depends on Authority3) Inspires Fear4) Says "I"5) Places blame 6) Knows Everything7) Uses People8) Takes credit9) Commands10) Says, "Go"
Leader1) Coaches 'em up2) Depends on Good will3) Generates Enthusiasm4) Says, "We"5) Fixes the breakdown6) Shows how it is done7) Develops People8) Gives Credit9) Asks10) "Let's Go"
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We are ALL Leaders
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“You must be the change you want to see in the world” -Mahatma Gandhi
In order to inspire others, and lead others, you must demonstrate the qualities and actions that you want your followers to do. You can only lead others by action.
Leadership
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© DW GROUP, LLC 2010
From both Perspectives (Bosses/Leaders and Employees/Colleagues)
Parents & Children (Kids need to earn trust and parents have to work on empowering their children)
Significant Others
Both Leaders and Employees need to focus on Empowerment
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Spectrum of Empowerment
ColleaguesLeaders
Allow Empowerment Earn Empowerment
Empowerment Summit!
Do a good JobRecognize a good job
Grow & LearnGrow & Learn
CommunicateCommunicate
Encourage othersEncourage others
Reward & Recognize
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Trust—McDonald’s Survey Responses to-How can you Empower others in your Life?
Trust people Support them
Allow them to speak their mind and let ideas come to life
Maintain a positive outlook (when possible) display reliability
Let them follow their instincts, let people learn what works for them
By trusting them to do tasks I normally do and letting them know I depend on them to follow through.
Trust in others to do their jobs without micro managing through concise communication
Give my trust to those who report to me by not asking for detailed check-ins on their projects, and by allowing them to follow through on their ideas even if i am not sure it will work
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®
© 2008 DW GROUP, LLC
Empowerment Depends on ATTITUDE!
Awareness
Attitude
Attitude A
ctio
n
Act
ion
®
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Empowerment Temperature
Take your Empowerment Temperature frequently Hot is including people, offering encouragement, reinforcing the positive, communicating.
Cold is “freezing others out”, focusing on the negative, not trusting, not communicating.
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© 2008 DW GROUP, LLC
When we become AWARE of our reflex response, we can stop and THINK before we react.
Will getting upset make the situation better?
Will taking action make the situation better?
AwarenessAwareness
Attitude Actio
n
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© 2008 DW GROUP, LLC
Consider that your Attitude may be affecting how you see a situation.
ATTITUDE: ATTITUDE: REFRAME IT!REFRAME IT!
Think about how you might “Empower” the other person
Rather than “difficult”, think of a co-worker as “challenging”
Put yourself in the other person's shoes – maybe there's a good reason your boss seems unreasonable lately
Awareness
Attitude
Attitude A
ctio
n
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© DW GROUP, LLC 2010
We can’t control all of the things that can cause us stress
But . . . We can control our RESPONSE to them if we “Reflect” before we “React”
or
“It's not worth getting upset”“OH !#&$%!”
We do have a Choice!
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®
© 2008 DW GROUP, LLC
Empowerment Doesn’t happen without ACTION!
Awareness
Attitude
Attitude A
ctio
n
Act
ion
®
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Survey Answer—What can I do to Empower myself?
“Make sure I have the knowledge I need to get me where I want to go”
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© DW GROUP, LLC 2010
Update knowledge
Upgrade Skills
Invest in Yourself!
Stay Informed & Relevant
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© DW GROUP, LLC 2010
Communication--Open communication is critical to any Empowerment agenda and that communication must be both ways.
Everyone needs to feel comfortable that their communication won't be ridiculed and quickly dismissed and management must make sure their communication is inclusive and positive to breed a "Communication Comfort Zone".
Share the Mission & the Vision
Open Communication
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© 2008 DW GROUP, LLC
Thank You!
Let’s Rock and Roll!
®