McDonalds VS KFCAnalysis through Customer-Based Brand Equity Pyramid

Salience

Needs satisfied: Food

Category Identification: Fast-food restaurant

Performance

McDonald's primarily sells hamburgers, cheeseburgers, chicken, french fries, breakfast items, soft drinks, shakes and desserts.

KFC primarily sells chicken pieces, wraps, salads and sandwiches.

Outside the USA, KFC offers hamburgers or kebabs and other

regional fare.

A LOT OF CALORIES!!!

Logo: Stylized “M” letter or “McDonald’s”

Logo: Stylized acronym KFC or “Kentucky Fried Chicken”

Mascot: clown Ronald McDonald

Symbol: brand’s founder Colonel Sanders

Colors: Yellow, Red, White Colors: Red, White, Dark BlueSlogans:

There's Fast Food, Then There's KFC.

We do chicken right. Finger Lickin' Good

Slogans: McDonalds. I'm lovin' it.Nothing can do it like McDonald's, etc

Service & Prices

McDonalds KFCSpeed

Price

Attitude

Very Fast Fast

Polite Polite

Cheap Little higher

Imagery: McDonaldsThe business began in 1940, with a restaurant opened by brothers Richard and Maurice McDonald in San Bernardino, California. Their introduction of the "Speedee Service System" in 1948 furthered the principles of the modern fast-food restaurant. The original Mascot speedy was replaced by Ronald McDonald by 1967.

Through the high standards of service set by brothers and maintained by its new owner Ray Kroc and further

expansion of McDonald's into many international markets, the company has become a symbol of globalization and the

spread of the American way of life. Nowadays

McDonald's is the largest chain of fast food restaurants in

the world. It has more than 33,000 outlets worldwide

(123 countries) with annual revenue more

than 24 billions $.

Imagery: KFCThe company was

founded as Kentucky Fried Chicken by Colonel

Harland Sanders in 1952 though the idea actually

goes back to 1930. Initially his restaurant generally

served travelers, often those headed to Florida.

So the original idea of KFC was based on selling good

enough chicken for acceptable money to

occasional customers.

According to the corporate website, KFC

is present in 110 countries and

territories around the world. It has in excess of 5,200 outlets in the

United States and more than 15,000 units

in other parts of the world

Through original recipes and the idea of selling fried chicken for acceptable price it has become a popular American brand. They also established high

level service standards. Further investments from new owners Yum! Brands and Pepsi made it recognized all over the world. The founder of company

remains the symbol of KFC even after his death.

Brand’s core: cheap & fast food with a high level of service.

Brand’s core: tasty chicken for acceptable

pricePurchase situation: Whenever you are hungry and need to eat cheap and fast

Purchase situation: Whenever you are

hungry and want to eat chicken for

acceptable price.Consumers: middle and low class employees, students and children, travelers.

Consumers: middle and low class employees,

students and travelers

Global brand Glocal brand

Judgments

McDonalds is considered to be a good and convenient place to eat cheap and fast. Usually people are satisfied about the level of product’s quality and service for the price they are paying.

KFC is considered to be good and

convenient place to eat cheap chicken. People are usually satisfied about the

level of product’s quality and service

for the price they are paying.

BUT…

Being global brands make them good targets for criticism and applying stereotypes. The main accuse is related to obesity and heart deceases caused by the fast-food consumption

The use of popular toys encourages children to eat more McDonald's food contributing to many children's

health problems, including a rise in obesity.

KFC is continuously accused for the animal

rights’ violations.

Both companies are supplied with soy beans by Brazilian company Cargill which is mostly responsible for the forest destruction and emissions of carbon dioxide into the atmosphere.

Majority of the criticism is constructive but there are some destructive stereotypes which widely applied to global fast-food brands. 1) Only global brands are criticized for obesity, quality of ingredients etc.

but there are a lot smaller restaurants with less control which can use worse quality ingredients and sell food containing much more calories without any notice.

2) Global brands are often criticized for breaches of sanitary regulations but there is no guarantee that in smaller restaurants ingredients are washed before cooking. And even in an expensive restaurant a waiter can spit into your soup.

3) Instead of smaller restaurants global networks are spending a lot of money as a part of social responsibility policy such as recovering of destroyed forests or help to children with some deceases.

4) Being big brands it’s necessary to find reliable supplier. As an example, McDonalds switched to using coffee beans taken from stocks that are certified by the Rainforest Alliance.

Breaking Stereotypes

Feelings

In general:ConvenientEasy accessFriendlyReliableFastNot healthy

For children: funFor the new markets: western style, cool

In general:Convenient

CozyEasy access

Better quality for higher price

Not healthy

For the new markets: western style, prestigious

ResonanceMcDonalds KFC

Comparably low loyalty level among consumers on the “old” markets except for children. Many occasional purchases.

Existence of loyalty among consumers mostly based

on their personal preferences of chicken to

burgers.

Both companies have a high level turnover of staff. There is even term McJob which means a low-paying

job that requires little skill and provides little opportunity for advancement"

Thank You !!!