kathrin sears
katie rice
711 grand ave, #110 san rafael, ca 94901
ph: 415.226.0855 fax: 415.226.0856 marintransit.org
May 4, 2020 Honorable Board of Directors Marin County Transit District 3501 Civic Center Drive San Rafael, CA 94903 SUBJECT: General Manager Report – Monthly Report: January 2020 Dear Board Members: RECOMMENDATION: This is a recurring information item. SUMMARY: The attached monthly report provides an overview of Marin Transit operations for the monthly period ending January 31, 2020. The monthly reports summarize statistics on the performance of Marin Transit services and customer comments. Overall ridership in January 2020 increased by 8.6 percent compared to January 2019. Ridership on fixed-route services increased significantly by 9 percent. Ridership on Marin Access services increased by 14.3 percent. Ridership on yellow bus services increased by 5.4 percent. Additional detailed analyses of system performance and trends are provided in separate quarterly and annual reports, including route- level statistics and financials. These reports are available on the District’s website at http://marintransit.org/monitoringreports.html. FISCAL/STAFFING IMPACT: None associated with this report. Respectfully submitted,
Nancy Whelan General Manager Attachments
Item 3b
Month:
Commendation 1 0 0 0 3 2 1 7
Service Delivery Complaint 16 12 6 7 8 0 3 52 Accessibility 1 0 0 0 0 0 0 1 Driver Conduct Complaint 4 2 1 4 3 0 1 15 Driving Complaint 5 1 1 1 2 0 2 12 Early Trip 0 2 1 0 0 0 0 3 Equipment Issue 0 0 0 0 0 0 0 0 Farebox 0 0 0 0 0 0 0 0 Late Trip 1 0 1 1 3 0 0 6 Missed Connection 0 0 0 0 0 0 0 0 Missed Trip 0 0 0 0 0 0 0 0 No-Show 3 0 1 1 0 0 0 5 Off-Route 1 0 0 0 0 0 0 1 Pass-Up Complaint 1 7 1 0 0 0 0 9
Service Structure Complaint 4 2 0 0 6 0 1 13 Bus Stop Improvement Request 0 0 0 0 0 0 0 0 Fares 0 0 0 0 1 0 0 1 Other Complaint 2 2 0 0 1 0 0 5 Scheduling Complaint 1 0 0 0 4 0 1 6 Service Improvement Suggestion 1 0 0 0 0 0 0 1
Safety Complaint 0 0 0 0 0 0 0 0
Total Service Hours 9,271 3,635 1,549 694 5,484 - 22,020 22,020 Commendations per 1,000 Hours 0.1 0.0 0.0 0.0 0.5 - 0.0 0.3 Complaints per 1,000 Hours 2.2 3.9 3.9 10.1 2.6 - 0.2 3.0
Total Passengers 178,295 33,204 13,698 31,719 11,941 2,280 271,137 271,137 Commendations per 1,000 Passenger 0.0 0.0 0.0 0.0 0.3 0.9 0.0 0.0 Complaints per 1,000 Passengers 0.1 0.4 0.4 0.2 1.2 0.0 0.0 0.2
January 2020

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tuvwxyx Item 3b
kathrin sears
katie rice
711 grand ave, #110 san rafael, ca 94901
ph: 415.226.0855 fax: 415.226.0856 marintransit.org
May 4, 2020 Honorable Board of Directors Marin County Transit District 3501 Civic Center Drive San Rafael, CA 94903 SUBJECT: General Manager Report – Monthly Report: February 2020 Dear Board Members: RECOMMENDATION: This is a recurring information item. SUMMARY: The attached monthly report provides an overview of Marin Transit operations for the monthly period ending February 29, 2020. The monthly reports summarize statistics on the performance of Marin Transit services and customer comments. Overall ridership in February 2020 increased by 14.4 percent compared to February 2019. Ridership on fixed-route services increased significantly by 15.1 percent. Ridership on Marin Access services increased by 17.8 percent. Ridership on yellow bus services increased by 0.6 percent. Additional detailed analyses of system performance and trends are provided in separate quarterly and annual reports, including route- level statistics and financials. These reports are available on the District’s website at http://marintransit.org/monitoringreports.html. FISCAL/STAFFING IMPACT: None associated with this report. Respectfully submitted,
Nancy Whelan General Manager Attachments
Item 3b
Month:
Commendation 0 0 0 0 1 0 0 1
Service Delivery Complaint 20 9 1 3 5 0 3 41 Accessibility 1 0 0 0 0 0 1 2 Driver Conduct Complaint 3 1 0 0 2 0 0 6 Driving Complaint 6 0 0 0 1 0 2 9 Early Trip 1 3 1 1 0 0 0 6 Equipment Issue 0 0 0 0 0 0 0 0 Farebox 0 0 0 0 0 0 0 0 Late Trip 2 1 0 0 0 0 0 3 Missed Connection 0 0 0 0 0 0 0 0 Missed Trip 0 0 0 0 2 0 0 2 No-Show 0 1 0 1 0 0 0 2 Off-Route 0 0 0 0 0 0 0 0 Pass-Up Complaint 7 3 0 1 0 0 0 11
Service Structure Complaint 1 0 0 1 4 1 3 10 Bus Stop Improvement Request 0 0 0 0 0 0 0 0 Fares 0 0 0 0 0 0 2 2 Other Complaint 1 0 0 1 2 0 0 4 Scheduling Complaint 0 0 0 0 1 0 0 1 Service Improvement Suggestion 0 0 0 0 1 1 1 3
Safety Complaint 0 0 0 0 0 0 0 0
Total Service Hours 8,477 3,323 1,544 736 5,400 - 20,740 20,740 Commendations per 1,000 Hours 0.0 0.0 0.0 0.0 0.2 - 0.0 0.0 Complaints per 1,000 Hours 2.5 2.7 0.6 5.4 1.7 - 0.3 2.5
Total Passengers 175,441 32,244 14,678 26,977 11,365 2261 262,966 262,966 Commendations per 1,000 Passengers 0.0 0.0 0.0 0.0 0.1 0.0 0.0 0.0 Complaints per 1,000 Passengers 0.1 0.3 0.1 0.1 0.8 0.4 0.0 0.2
February 2020
Fixed-Route Passengers (incl. Yellow Bus) by Month
July August September October November December January February March April May June
Prior Fiscal Year Passengers Current Fiscal Year Passengers
0
80,000
160,000
240,000
320,000
245,214245,214
258,554258,554
283,481283,481
301,410301,410
Demand Response Passengers by Month
July August September October November December January February March April May June
Prior Fiscal Year Passengers Current Fiscal Year Passengers
0
4,000
8,000
12,000
16,000
13,08513,085
14,22114,221
13,62613,626
Weekday Saturday Sunday
Prior Fiscal Year Average Daily Passengers Current Fiscal Year Average Daily Passengers
0.00
3,000.00
6,000.00
9,000.00
12,000.00
9,197.359,197.35
10,184.4010,184.40
5,096.005,096.00
6,211.006,211.00
4,915.004,915.00
4,398.674,398.67
0.0
7.0
14.0
21.0
28.0
24.424.4
27.427.4
14.114.1
16.216.2
2. Local Basic: Routes 17, 22, 23, 23X, 29, 49
3. Local Connector: Routes 219, 228, 233, 245, 251, 257
5. Rural: Routes 61, 68
8. Recreational: Routes 66/66F
Route Typologies