Max Sustainable Achievement
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Transcript of Max Sustainable Achievement
MAX SUSTAINABLE PERFORMANCE
Mentoring Your People and Yourself to New Levels of Excellence
"Talent … is most likely to be found among non-conformists, dissenters, and rebels" - David Ogilvy
“Ninety-percent of what we call ‘management’ consists of making it difficult for people to get things done.”
- Peter Drucker
Truly excellent performers, like truly excellent leaders, are MADE….not BORN…
However,
…they are made between the ages of two and twelve. Then we get them and either nurture that excellence, or shut it down.
~ Me
Rules …if we must
Mile wide - an inch deep (so LOTS left to discuss)
Open discussion The goal is consideration, not conversion.
But you should convert If you think I’m full of it, say so.
but be prepared
Radin and Langer’s Progression of an Idea
1. It’s impossible.2. Maybe it’s possible, but it’s weak
and uninteresting.3. It’s true and I told you so.4. I thought of it first.5. We always knew that. How could
it be otherwise? The Power of Mindful Learning ~
Ellen Langer
Who is
Vilfredo Pareto(like most Italians)
knew what he was talking about
Who isn’t
Between Two and Twelve Strong Internal Locus of Control Rapid Prototypers Emulators / Individualistic (not anti-team)
Overestimate their abilities (good)
Wildly optimistic about future (theirs)
Homework (Perhaps only displayed as interest as children)
Oscilators Don’t know their place “there are places?” TRULY goal oriented
What most do that they don't
Well-Rounded is for losers
ALL truly great performers are very good at one or two things at the most.
They IGNORE rather than DEVELOP their weaknesses
Source: Marcus Buckingham – after 10 years of excellence research at Gallup
My short term goal was to make the Olympic team. My long term goal is to
completely change the sport of swimming. ~ Michael Phelps – June 2008
What most do that they don’t
No external filters on goal setting
What most do that they don’t
Accept rejection of ideas as valid
~ Internal locus of control strikes again
Source: The Terrible Hours – by Peter Maas – (and) Gallup AND Peters AND Bennis AND Harvard AND Sagan… AND AND AND..
Charles “Swede” Momsen
What they do that most don’t Commitment to learning (what they are good
at/interested in)
Success Mindset (Visualizers) BUT Absolutely unafraid to fail (most important)
GOALS (Written down somewhere – may or may not tell you about it)
Network – Human Moments vs. Email (yuck)
Doers vs. Be’rs – Bias for Action Realism in Execution (goals are lofty –incremental goals
are achievable – something about eating an elephant?)
Overestimate personal abilities / Oscillate
Same sources remain in effect
Tai Chi Push Hands World Champion
5 national championships – four world championships
Josh Waitzin:
National Elementary, Junior, and High School Chess Champion International Chess Master
Subject of the Movie :Searching for Bobby Fischer
Author of – The Art of Learning
Josh Says
The key to pursuing excellence is to embrace an organic, long-term learning process, and not to live in a shell of static, safe mediocrity.
In my experience, successful people …ultimately discover that the lessons learned from the pursuit of excellence mean much more than the immediate trophies and glory.
Visualization as a Reality
Shhh…
“I’m going to stick it.”16 year-old Mary Lou Retton to Bela Karolyi – 1984 Olympic Games
Excellence Wherever you Find It
“I’m going to be you” – Story Musgrave
Human Moments
Source: Harvard Business Review: Ed Hollowell
Face to Face is required for REAL trust and trust is everything
Or: Sending a “serious” email – on any topic - is silly. If its so darned serious, shouldn’t you spend some time with me talking about it?
“This is so simple it sounds stupid, but it is amazing how
few oil people really understand that you only find oil if
you drill wells.
You may think you’re finding it when you’re drawing maps and studying logs,
but you have to drill.”
Source: The Hunters, by John Masters, Canadian O & G wildcatter
Slide stolen from Tom Peters – a Bias for Action
Oscillate?
The rest is more important than the work
The work is made possible by the rest.
Turns out Covey – (and Hank Thoreau and Loehr and Schwartz) were right…
Sources: 7 habits, Harvard Business Review, Walden
Why SHE outperforms HIMWomen’s Negotiating Strengths
*Ability to put themselves in their counterparts’ shoes*Comprehensive, attentive and detailed communication style*Empathy that facilitates trust-building*Curious and attentive listening*Less competitive attitude*Strong sense of fairness and ability to persuade*Proactive risk manager*Collaborative decision-making
Source: Horacio Falcao, Cover story/May 2006, World Business, “Say It Like a Woman: Why the 21st-century negotiator will need the female touch”
Why SHE outperforms HIMWho manages more things at once? Who puts more effort into their appearance? Who usually takes care of the details?
Who finds it easier to meet new people? Who asks more questions in a
conversation? Who is a better listener? Who has more interest in communication
skills? Who is more inclined to get involved? Who encourages harmony and agreement? Who has better intuition?
Who works with a longer ‘to do’ list? Who enjoys a recap to the day’s events? Who
is better at keeping in touch with others?”
Source: Selling Is a Woman’s Game: 15 Powerful Reasons Why Women Can Outsell Men, Nicki Joy & Susan Kane-Benson
PS All of their statements are backed up by Daniel Goleman in Emotional Intelligence (and) Social Intelligence
Encouraging Excellence
Giving them what they need Genuine Care (cant be faked) Staying out of the way
What they needLots of stuff but the number one thing they need is CLARITY i.e. “This is our mission and THIS is how YOU support it.”
Huge PS: If you fail to give them clarity they will either create their own (you wish) or shut down.
Source: Buckingham, Peters, Harvard, McKay, et al
If you want to encourage excellence in all.
What they need
There is NO REASON to believe that you are more committed to the mission than they are. None, Zip, Nada (so long as they know what it is)
Their level of trust in you is directly proportional to the amount of time spent talking TO them and inversely proportional to the time spent talking ABOUT them*.
Trust!
Source: Buckingham, Peters, Harvard, McKay, et al
If you want to encourage excellence in all.
*Especially when you think they wont find out about it
What they need
Attention: Pay attention to your poor performers and that’s what you get.
Source: Buckingham, Peters, Harvard, McKay, et al
“The deepest human need is the need to be appreciated.”
~ William James
If you want to encourage excellence in all.
What they need
Permission:
To try…to fail…to try again…to fail again….
Source: Buckingham, Peters, Harvard, McKay, et al
If you want to encourage excellence in all.
Warning
Food
For the next three minutes, the speaker will be telling some very experienced leaders and managers that what they MAY have thought for the last 20 years is bunk. Please note: the speaker is talking about information and ideas pulled directly from books on the “Coast Guard” reading list. Give the speaker a break.
Please remember three things for at least the next few minutes:
1. The speaker is quoting and paraphrasing some of the brightest business minds in the world.
2. Yes – these ideas ARE applicable to the Coast Guard3. The speaker is a six foot , 210 lbs, and works out for a
living
Chain of “Command”
Chain of “Communication”
No Stovepipes
Hit yourself in the head if:
You have ever said –
1.I don’t want to get blindsided by anything2.I have to know everything your doing.3.Who does that guy think he is?4.Stay in your own paygrade.
55 – 19 – 26 (Gallup)
146 ways to help
The OAS – Its not just there to annoy you anymore. (never was really)
Read it – then make it so
There is communication among various levels of the unit/command…
Managers promote communication among different work units (for example, about projects, goals, needed resources) Members/employees have a
feeling of personal empowerment and ownership of work processes
An effort is made to minimize the number of management levels (i.e., unit/command hierarchy)
“Red tape” and unnecessary rules/regulations do not interfere with the completion of work in a timely manner
Supervisors/team leaders communicate clearly what is expected of members/employees in terms of job performance (for example, task responsibilities, performance standards)
There is trust between members/employees and their supervisors/team leadersMembers/employees have a
feeling of personal empowerment and ownership of work processes
I feel encouraged to come up with new and better ways of doing things
Sufficient effort is made to get the opinions and thinking of people who work here
Shifting the Curve
Attitude of most pilots: “I can make mistakes and this thing I am doing is serious business: please speak up if anything seems, feels, smells wrong or if you have a question.
Pilot Error Rate = 0.00000009 %
Attitude of most Surgeons: “I know what I’m doing and this thing I am doing is serious business. Don’t interrupt me when I’m working.
Surgical Error Rate = 4% (Overall medical error rate 10%)
Sources: NTSB – and The American College of Surgeons
So……
Be more like a pilot (sorry)
Three most powerful words in the leaders (or managers) language are:
I Don’t Know “I’m sorry” and “I screwed up”
- tied for second place:
Conclusions
Encourage the top of the curve to stay there and the bottom to follow
Expect mistakes, failures, screw-ups, along with the excellence.
Get over yourself – or they will. Food
ASTC Mario Vittone
ATTC Elizabeth City
252-334-5355
Thanks for listening