Master-Untertitelformat bearbeiten Life cycle services Improving productivity of processes and...
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Transcript of Master-Untertitelformat bearbeiten Life cycle services Improving productivity of processes and...
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Life cycle services Improving productivity of processes and applications
Jukka Palmunen, Low voltage drives, September 10, 2010
© ABB Group April 19, 2023 | Slide 1DOCPPLVDLCS01 - 2
© ABB Group April 19, 2023 | Slide 2
Challenges facing customers
Increasing demands for higher reliability
Escalating operational and capital expenditure
Rising energy prices
Pressures to improve productivity
Stricter environmental and safety regulations
© ABB Group April 19, 2023 | Slide 3
Higher reliability
ABB’s extensive knowledge in industrial applications and processes identifies areas with a high probability to failure
Evaluating electric drives will improve critical reliability
Based on evaluation results ABB proposes a critical reliability improvement plan
© ABB Group April 19, 2023 | Slide 4
Lower operational costs
At each stage of the value chain, ABB can help lower operational expenses
Technical advice ensures correct drive selection and dimensioning:
Brings maximum process efficiency and performance and lower running costs
Energy appraisal identifies drive applications with energy saving potential:
Calculations typically show 20 to 30% reduction in energy consumption
Payback in two years or less
Preventive maintenance programs significantly minimize production downtime:
Lowers operational costs
© ABB Group April 19, 2023 | Slide 5
Improved productivity
ABB ensures improved productivity with:
Structured preventive maintenance plan:
Built around product specific maintenance schedules
Avoiding any risk of plant or process stoppage
Tailored contracts:
Including training, technical support, preventiveand/or corrective maintenance, etc.
© ABB Group April 19, 2023 | Slide 6
Reduced environmental impact
Energy appraisal determines applications to benefit from electric drives.
During operation and maintenance, tuning a drive maximizes energy savings.
Drives are disposed of according to local environmental regulations.
© ABB Group April 19, 2023 | Slide 7
Enhanced safety
Seeking advice at selection and dimensioning ensures that the right drive with correct safety features is selected.
Safety advice is available during installation and commissioning.
Throughout drive’s lifetime, services like remote monitoring help protect plant safety by rapid fault diagnosis.
© ABB Group April 19, 2023 | Slide 8
Extensive services throughout the value chain
ABB drive services span the entire value chain, from the first enquiry to disposal and recycling of a drive.
Throughout the value chain, ABB provides:
Training
Technical support
Customized contracts
ABB has the world’s most extensive drive sales and service network
© ABB Group April 19, 2023 | Slide 9
With offices in over 90 countries, ABB offers best technical advice and local support.
Selection and dimensioning
Correct drive selection and dimensioning ensures installation of the right drive for an application.
Energy appraisal
ABB can help define, where the energy saving potential is the greatest.
Free energy saving calculation tools - FanSave and PumpSave
Pre-purchase
© ABB Group April 19, 2023 | Slide 10
Pre-purchase
Harmonic survey
Detailed harmonic surveys of currents and voltages using proprietary equipment
EMC assessment
ABB can help ensure installation complies to latest standards and regulations
© ABB Group April 19, 2023 | Slide 11
Order and delivery
ABB drives, spare parts and services can be purchased from over 1400 ABB offices and authorized channel partners.
Prompt deliveries from local and central stocks
In many countries, drives and spare parts are stocked locally providing high availability and often same day delivery.
ABB’s logistics network operates 24/7.
Ordering on-line
In some countries, drives and spare parts can be ordered on-line.
On-line ordering tools also provide information on products and their availability, order status and documentation.
Express delivery
© ABB Group April 19, 2023 | Slide 12
Installation and commissioning
All ABB drives and PC tools are designed with easy installation, commissioning and maintenance in mind.
Before and during installation, accurate advice and timely support are available.
On request, entire drive installation can be provided.
Commissioning
ABB certified engineers adjust the drive parameters to meet the precise demands of application.
© ABB Group April 19, 2023 | Slide 13
Operation and maintenance
Evaluation for improving critical reliability
A critical reliability evaluation looks into the electric drives of industrial processes to identify potential points of failure and provide an improvement plan.
Maintenance assessment – the basis for a long term maintenance and improvement plan
Defines ways to lower operational costs, improve productivity, reduce environmental impact and enhance safety
Helps customers budjet costs and plan future improvement projects
© ABB Group April 19, 2023 | Slide 14
Operation and maintenance
Optimizing operation through remote monitoring and intelligent diagnostics
Remote monitoring enables easy collection of data related to electric drives and process variables such as pressure, temperature and flow rate.
Analyzing data provides the basis for taking corrective actions.
Benefits include better process knowledge, prevention of potential failures and maximized process uptime.
© ABB Group April 19, 2023 | Slide 15
Operation and maintenance
A drive performs critical duties in a process or plant – failure results in lost production and revenues with safety and environmental impacts.
Most common failures are due to:
Component aging and
Operational conditions:
Varying ambient temperature
High humidity
Excessive and heavy loads
© ABB Group April 19, 2023 | Slide 16
Operation and maintenance
Preventive maintenance for reducing operational costs:
Reduces risk of failure
Increases lifetime of a drive
Facilitates budgeting
Maintenance schedules exist for each drive, consisting of:
Annual inspections
Component replacements
© ABB Group April 19, 2023 | Slide 17
Operation and maintenance
Reconditioning - giving a drive a new life
Authorized ABB drive service workshops restore ABB drives to their original condition.
Reconditioning includes:
Full inspection
Thorough cleaning
Individual component analysis and replacement
Complete testing
12-month warranty for the whole drive
© ABB Group April 19, 2023 | Slide 18
Operation and maintenance
Preventive maintenance kits:
Contain all genuine spare parts forperforming a specific maintenance task
Number of drive specific maintenance kits varies from drive to drive and selection is different depending on drive age.
Maintenance kits are more economical to purchase compared to purchasing spare parts separately.
© ABB Group April 19, 2023 | Slide 19
Operation and maintenance
Corrective maintenance – extensive services on-site and off-site
On-site repair – fast turnaround
On-site repair uses latest diagnostic, repair and testing practices to maximize drive performance while minimizing production or process downtime.
All work is carried out by ABB authorized service engineers.
If required, root causes for failure are analyzed by examining the supply network and harmonic content of supply
Should repair not be feasible, an exchange unit is offered if available.
An exchange unit can be an entire reconditioned drive, drive module or any drive component.
© ABB Group April 19, 2023 | Slide 20
Operation and maintenance
Workshop repair – in-depth investigation
Authorized ABB drive service workshops offer component replacement, software upgrades and emergency repairs.
All work is performed by ABB certified personnel in dust-free, electrostatic discharge protected areas.
Before repair, drives are thoroughly cleaned and after repair, fully tested.
Should repair not be feasible, an exchange unit is offered, if available.
An exchange unit can be an entire reconditioned drive, drive module or any drive component.
© ABB Group April 19, 2023 | Slide 21
Upgrade and retrofit
Upgrades for maximized return on investments
Performance of an existing drive is enhanced by upgrading to the latest software or hardware.
Benefits of upgrading include lower maintenance costs and reduced energy consumption.
© ABB Group April 19, 2023 | Slide 22
Upgrade and retrofit
Retrofits – modernizing drives economically:
Modernizing old installation by reusing all relevant parts of original equipment and purchasing new where necessary.
Retrofitting is carried out during planned production shutdowns, without causing extra production downtime.
It is recommended that a drive be modernized or replaced at the end of its life cycle’s Classic phase.
© ABB Group April 19, 2023 | Slide 23
Replacement and recycling
Replacing a drive – world’s widest portfolio of drives available from ABB
ABB helps select an optimal replacement drive with correct features for application.
ABB recommends to modernize or replace a drive at the end of its life cycle’s Classic phase.
Recycling for a greener world
Depending on country, ABB aims to remove and dispose of any ABB or non-ABB drive in line with the local environmental regulations.
Old drive New drive
© ABB Group April 19, 2023 | Slide 24
Training and learning
Investment in professional training improves productivity
Throughout the value chain, ABB offers product, application and general technical training - in classrooms and over the internet:
Majority of training delivered by ABB training centers
Versatile training services offered by local ABB sales and service companies and their channel partners
Training comprises theoretical presentations and hands-on exercises.
Hundreds of course modules are available in the internet.
Benefits include:
Enhanced personnel and plant safety, reduced downtime, improved productivity and increased employee motivation
© ABB Group April 19, 2023 | Slide 25
Technical support
Local support with global back-up
ABB provides 24/365 technical support:
Via telephone and email
Covering all the stages of the value chain
Should further support be needed, ABB utilizes an escalation process:
Query is elevated throughout ABB up to factory R&D, until query is answered
© ABB Group April 19, 2023 | Slide 26
Technical support
DriveHelp – special support for global OEMs: Handling of ABB drive warranty claims from
global OEMs (Original Equipment Manufacturers) Agreement between OEM and ABB ensures that
whatever support is needed, it is available: Only one phone number away 24/365 throughout the world
Benefits of DriveHelp: Quick and professional problem solving Minimized downtime One simple, global process/procedure Improved end customer satisfaction Availability of fault history Transparency of follow-up process
© ABB Group April 19, 2023 | Slide 27
Contracts
ABB and its channel partners can bundle individual services in one contract.
Contract can be made at any stage of value chain.
Examples of contracts are spare parts agreements and agreements on preventive or corrective maintenance.
Benefits include:
Improved cost control
Enhanced operational efficiency
Lower capital expenditure
Reduced downtime
Extended lifetime of drives
© ABB Group April 19, 2023 | Slide 28
Contracts
ABB drive care contract for continuous runningof ABB low voltage drives:
Customer can select from various services to be included within contract.
Complete package of services includes preventive maintenance and drive repairs or replacement if drive cannot be repaired.
Drive care contract can include a guaranteed response time which ensures that an ABB authorized service engineer attends customer’s site at the agreed time.
Drive care contract aims to take away the burden of maintenance from customers, letting them focus on their core business.