Marketing Your Faculty: Help Them to Help You
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Transcript of Marketing Your Faculty: Help Them to Help You
June 14, 2016
Who am I?Fran ZablockimStoner Strategist
Brand Research and Development
Marketing Campaign Creation
User Experience Design
Digital, Print, and Social Media
Search Engine Optimization
What do we do?
Marketing Your Faculty
Help Them to
An Inside View:
TopicsI. The Value of Faculty Expertise
II. Anatomy of a Faculty Profile
III. Faculty Expert Centers
IV. Integrating Expertise
For the Media
For Internal Communications Staff For Prospective Graduate Students
For Prospective Faculty For Faculty Themselves
The Value of Faculty Expertise
Faculty expertise is one of the most valuable assets that any
Faculty are prolific content creators its their job. They are:
Publishing papers, books and journal articles Writing blogs Speaking at conferences Recording class videos Winning awards Appearing on television, radio and panels.
The Problem Information often isnt being captured or shared where it
can add value. Information quality typically ranges from poor to average. Existing faculty directories arent always complete and can
be hard to use. Sometimes there isnt any faculty information at all.
Your faculty are some of the most knowledgeable and
accomplished individuals in their respective fields.
That knowledge and accomplishment are
valuable to a number of people and for a number of
For the Media University faculty are a primary source for interviews, articles and
quotes. Journalists are busier than ever, and always in need of experts to speak
on current news topics. The better your faculty content, the more likely your faculty will be
tapped for media spots and the more content youll have for your online news pools.
For Internal Communications Staff
Every college and university is trying to tell better stories about outcomes.
Faculty accomplishment is a primary content pool. Good faculty expert content makes marketing staffs lives easier. Your are stretched for time and looking for ways to cut down on the
amount of effort it takes to research and procure faculty information.
For Prospective Graduate Students Faculty are critically important for graduate and professional school
enrollment. Many graduate students identify the faculty member they want to
work with first, before any decision on school is made. Prospective graduates look for shared research interests, current
publications, upcoming speaking engagements, and ways to contact or meet that faculty member.
For Prospective Faculty
Individuals looking for faculty positions want to know: Who their colleagues will be. What research they may collaborate on. What opportunities they will have to improve their own
standing once hired.
For Faculty Themselves Faculty need a space to show the world what they have
accomplished and record their interests and work. Faculty want to be able to recruit graduate students and
Content Blueprint Minimum Viable Content Optional Content Case Study: Harvard GSE
Anatomy of a Faculty Profile
Faculty ContentBlueprintMinimum Viable vs.Optional
Tom & David Kelly,Creative Brothers at IDEO
Source: Will Scullin
Minimum Viable Content Faculty Name: Clearly. Title: This needs to include room for multiple titles, such as
distinguished named chairs. Contact Information: depending on the faculty members comfort
level, this could include: email, phone, social media, office location and number.
Minimum Viable Content Profile Picture: Putting a face to a name is critical to establish your
experts as real people and personalities. These should be head shots of smiling faces.
Education: A listing of professional credentials is a must. This should include the institution, the degree granted, and the year.
Areas of Expertise: Ideally these are keywords or tags that can be used for filtering and search.
Optional Content Biography: Brief history of schooling and teaching. Published Works: Books, articles, white papers, blogs. Affiliations: Professional associations, boards of directors, and
volunteer activities. Logos, if available.
Optional Content Event Appearances: Speaking engagements, seminars, and news
appearances. Past and future with links to more details. Courses Taught: Nice to have, but wont always be sustainable
depending on your level of maintenance frequency. Languages Spoken: Great for international students and news
Case Study: Harvard Graduate School of Education
Case Study: ExpertFile Case Study: Loyola Marymount
Faculty Expert Centers
Whats an expert center? Acts as a central hub for internal and external access to faculty
expertise. May include a subset of the faculty directory - usually your faculty all-
stars. Relocates information that is often decentralized across many different
sites and pages. Syndicates faculty expert accomplishments to critical areas of the
website such as academic programs and admissions.
Goal: More Responsive The real-time news cycle demands access to expert sources within a
very short window of opportunity. The media is always hungry for expert sources of information to offer
insight and perspective on the topics of the day An experts center can help public relations and marketing staff connect
their institutions faculty members to journalists and media professionals quickly, when they are needed most.
Goal: More Proactive Managing distributed content is difficult and time-consuming. Providing a central location helps content managers and faculty update
quickly and easily.
Goal: More MeasurableAn experts center can have analytics hooked up to help you answer questions such as:
What are the most important topics to the media? What expertise do we have on campus to match those topics? What faculty are most popular for specific topics? Where are media requests coming from? How effective is our expert content? What areas are most important to focus
on for improvement
You may have great faculty, and even great
faculty content but are people actually finding it?
Goal: More Discoverable A dedicated database such as ExpertFiles may help position
your faculty all stars more highly in Google search results. Built-in search indexing can help make sure that faculty
show up when keywords for their expertise area are used.
Case Study: Loyola Marymount University
Information Ecosystem Case Study: Columbia College Chicago
Governance Content Strategy
Your ultimate goal should be an information ecosystem, with all the parts working
together in harmony.
Information Ecosystem Faculty directory Faculty experts center Faculty profiles Academic Program Pages Home and Top Level Pages
Case Study: Columbia College Chicago
The desire to make things better is shared by faculty and campus communicators but the process and platform often
stymie the best intentions.
Whats getting in the way?
Lack of Resources
Not enough staff are dedicated to talking to faculty enough.
Lack of Trust
Academic and marketing areas may not have the best relationship.
Lack of Process
Are you reactive instead of proactive?
You need to have a plan to mine content from academic areas on a regular basis.
We frequently hear from communications staff that its
difficult to get information from faculty on what they
have been working on.
We also hear from faculty that theyd love to share
more, but dont have time to put it together themselves.
OneSolution?The Beat ReporterModel
A Few Do Today Content Ideas
Provide Context For Coursework and Curriculum
Consider asking faculty to provide a bit of context about what they are teaching, how they teach it, and why they are passionate about the subject.
Embed Faculty Social Media Feeds
If faculty members are particularly active on social media, consider pulling their feed onto the website, or hand-picking a key tweet or two to give visitors a sense of their personalities and what currently interests them.
Move Beyond the Standard Headshot Photo
Lets be honest nobody likes sitting for the requisite staff photo.
Consider using more candid photos of faculty in place of or in addition to the directory bust.
Get pictures of them with their favorite pets, playing their favorite instruments or sports, or at their favorite spots on campus.
What Youll Get