Mark Wolfe 2160 S. Goebbert Rd. Apt204 Arlington Heights, IL 60005

217-503-8875

mwandtb@yahoo.com

mark.wolfe@walgreens.com

Objective To manage and lead in the achievement of organizational objectives by applying my professional management, training and development, and analytical skills within a company’s Human Resource department.

Employment History

Walgreens 2/2005 – Present Senior Analyst for Field HR (April 2015 – present) Developed and managed execution plans for field leader selection process, learning and development programs through collaboration with key stakeholders. In partnership with corporate key groups, coordinated initiative timelines, resource planning, allocation, and adoption reporting. Strategic Successes: o Partnered with store operations leadership team to manage the successful execution of a number of

restricting projects; labor model, hiring targets, human capital. o Implemented capacity management for the field HR team. o Facilitated the introduction of the new Organizational Learning Specialist position. Operations Trainer: (September 2009 – April 2015) Strategic business partner to District Manager and Pharmacy Supervisor. Lead the execution and training of all store and pharmacy employees in district 122 field operations. Assessed training requirements, develop training plans for district, and implement process improvements market in order to improve employee productivity and maximize store profitability. Strategic Successes: o Researched, developed and implemented nation-wide training to all Operations Trainer on Continuous

Process Improvement. o Decreased district diabetic test strip lost opportunity dollars by 60% by implementing a SOP and mini

Kaizen Process Improvement o Decreased district photo expenses by just over $49,000 by implementing a mini Kaizen Process

Improvement. o Increased customer satisfaction in district 122 by 2% through the implementation of new customer

service training. Ranked #1 in the market for FY 2010, #2 for FY 2011, #1 for FY 2012, and #2 for FY 2013.

o Led and developed market wide training program “Customer Centric Selling”. o Was 1 of 4 Operations Trainers that developed market wide training program “5 S’s of Customer Service”

which developed into Walgreens Corporate “G.O.T.” program. o Achieved an overall Exceeds Expectation on 2013 & 2014 Annual Performance Evaluations. Area Photo Supervisor: (January 2006 – January 2009) Strategic business partner to 3 District Managers and 78 photo labs. Led in the execution of training photo specialists on systems, assessed training requirements, developed and delivered district specific photo training programs, delivered corporate training programs, analyzed all department KPIs and made suggestions for areas of opportunity, created photo newsletter “News to Know” for employee education and recognition, led photo shoots and community outreach events. Strategic Successes: o Led all 3 districts in photo sales training and education programs that resulted in an increase in photo

sales 2 years in a row. o Developed and implemented a “Photo Family and Friends” discount pilot program. Program resulted in a

3.6% increase in sales compared to chain average. o Created and led a “PM earnings education program”. Resulted in an average of a double digit increase in

employee PM earnings for 3 districts. o Networked with corporate and outside vendor to implement an engraving service pilot for district 307.

Pilot resulted in 100% gross profit for 1 year.

Assistant Store Manager: (February 2005 - December 2005/January 2009 – September 2009) Executed employee training, coaching, engagement and supervision of hourly employee performance. Monitored and analyzed customer service levels, inventory trends and cash management. Ensured staff had a working knowledge of all computer and technology systems and software. Ensured compliance of all company policies as well as state laws and regulations. Strategic Successes: o Led onboarding for new employees’ training and coaching resulting in higher production levels and

low turnover. o Lead assistant in CNO program for stockroom inventory controls and efficiency. Resulting in

minimizing out-of-stock conditions for store. o Leadership skills and strong work ethic resulted in promotion to Photo Supervisor after being with

the company for 9 months.

Goodwill Industries 9/2002 – 9/2004 Assistant Manager and Store Manager Led and managed 48 employees. Responsible for all aspects of store operations, including but not limited to hiring, training and coaching, discipline, employee evaluations, business analysis, cash management systems, inventory control, merchandising, customer service, in-store event planning, and expenditures.

Ethan Allen 1999 - 2004 Interior Design Consultant Created home furnishing design solutions for customers based on their preferences and budgets. Customarily made home calls to evaluate customers’ needs and provided a total individualized design solution. Designed customer portfolios, coordinated with team to provide exceptional service to customers, consistently made individual sales goal, entered and monitored orders through POS.

Neiman Marcus 1996 -1999 Intern and Gift Galleries Assistant Manager

Education

Northern Illinois University DeKalb, Illinois Bachelor of Science in Human and Family Resources. Awarded for Outstanding Honors in Human and Family Resources

Professional Certifications

Project Management 101 (2015) Certified L.E.A.P. Training (2013) Certified in GROW Coaching (2012) Certification in Harvard ManageMentor courses on Change Management, Coaching, Developing

Employees, and Process Improvement (2012) Fred Pryor: Developing Emotional Intelligence (2012) Pharmacy Technician Educators Counsel (2011) Walgreens ADSM Certification (2011) PTCB Certification (2011) Fred Pryor: Training the Trainer (2011) Skillspath Seminars: How to Become a Better Communicator (2010) Langevine: How Adults Learn Workshop (2009)