Managing Workplace Harassment Sample

© Corporate Training Material www.corporatetrainingmaterials.com

Managing Workplace Harassment

Sample

Corporate Training Materials

All of our training products are fully customizable and are perfect for one day and half day workshops.

You can easily update or insert your own content to make the training more relevant to participants.

Our material is completely customizable and is backed up by a 90 day 100% no questions asked money

back guarantee!

With our training courseware you are able to:

• Add your name and logo (and remove ours).

• Add your own content to make the training more relevant to your clients (i.e., using examples

and case studies from within your organization or city)

• Train unlimited users within your organization.

• No Annual Renewal Fees

• Download training material on your time from our secure servers

United States International

73 Greentree Drive, Box #68 143 Dalhousie Street, New Glasgow, NS

Dover, Delaware 19904 Canada, B2H 5X2

Toll-free:1-877-610-3660 Phone: 001-902-695-3660

Fax: 1-877-610-3661 Fax: 001-902-695-3661

[email protected] [email protected]

Any technical issues or questions can be addressed by our support team

[email protected]

Our Product Catalog contains our entire library of available and upcoming courses. Please

follow this link: https://login.corporatetrainingmaterials.com/secure/files/catalog.pdf

Review our License Agreement to answer any licensing questions you may have. Please follow

this link: https://login.corporatetrainingmaterials.com/secure/files/License_Agreement.pdf

http://www.corporatetrainingmaterials.com/

http://corporatetrainingmaterials.com/

mailto:[email protected]



https://login.corporatetrainingmaterials.com/secure/files/catalog.pdf

https://login.corporatetrainingmaterials.com/secure/files/License_Agreement.pdf


TABLE OF CONTENTS

Preface .............................................................................................................................................. 3

What is Courseware? ................................................................................................................................ 3

How Do I Customize My Course? .............................................................................................................. 3

Materials Required ................................................................................................................................... 5

Maximizing Your Training Power .............................................................................................................. 5

Icebreakers ........................................................................................................................................ 7

Icebreaker: Related Topic ................................................................................................................... 8

Instructor Guide Sample ..................................................................................................................... 9

Module Two: Discrimination ............................................................................................................ 10

Gender .................................................................................................................................................... 10

Race ........................................................................................................................................................ 12

Religion ................................................................................................................................................... 13

Disability ................................................................................................................................................. 14

Practical Illustration ................................................................................................................................ 15

Module Two: Review Questions .............................................................................................................. 16

Appendix ......................................................................................................................................... 19

Sample Worksheet 1 ............................................................................................................................... 20

Quick Reference Sheets .................................................................................................................... 22

Certificate of Completion ................................................................................................................. 25

PowerPoint Sample .......................................................................................................................... 27

Full Table of Contents ...................................................................................................................... 32



Preface

What is Courseware?

Welcome to Corporate Training Materials, a completely new training

experience!

Our courseware packages offer you top-quality training materials that

are customizable, user-friendly, educational, and fun. We provide your

materials, materials for the student, PowerPoint slides, and a take-

home reference sheet for the student. You simply need to prepare and

train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any

version of Word and PowerPoint. (Most other word processing and presentation programs support

these formats, too.) This means that you can customize the content, add your logo, change the color

scheme, and easily print and e-mail training materials.

How Do I Customize My Course?

Customizing your course is easy. To edit text, just click and type as you would with any document. This is

particularly convenient if you want to add customized statistics for your region, special examples for

your participants’ industry, or additional information. You can, of course, also use all of your word

processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the

Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire

table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However,

to make it easy, we have used styles so that you can update all the text at once.



If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.

In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will

then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would

do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by

Corporate Training Materials.



Materials Required

All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard

or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each

module before training to ensure you have any special materials required. Worksheets are included

within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be

reproduced and used where indicated. If you would like to save paper, these worksheets are easily

transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power

We have just one more thing for you before you get started. Our company is built for trainers, by

trainers, so we thought we would share some of our tips with you, to help you create an engaging,

unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results

will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor

your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it

all out. (For example, some people learn by reading, while others learn by talking about

it, while still others need a hands-on approach. For more information, we suggest

Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk

for hours at a time. Make use of the tips in this book and your own experience to keep your



participants engaged. Mix up the activities to include individual work, small group work, large

group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they

are learning it and how they can apply it in their daily lives. Most importantly, they want to

know how it will benefit them and make their lives easier. Take every opportunity to tie what

you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a

workshop. If you go into a training session with that attitude, you will find that there can be an

amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,

and make the most of it in your workshops.

And now, time for the training!



Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an

Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the

participants. If the participants are new to each other, an icebreaker is a great way to introduce

everyone to each other. If the participants all know each other it can still help loosen up the

room and begin the training session on a positive note. Below you will see one of the

icebreakers that can be utilized from the Icebreakers folder.



Icebreaker: Related Topic

Include a short activity here that is related to the topic of the workshop. You can use the one below if

you like.

1. Have the participants at each table answer the following questions:

a. Why are they here?

b. What is their level of experience with managing workplace harassment?

c. What they hope to get from this class?

d. What was their most memorable vacation or trip?

2. Designate a scribe and have them jot down the answers to question C above.

3. On a separate piece of paper, have the scribe write down the most interesting or exotic vacation

or trip from only one table member.

4. Have the scribe hand the note with the answers to question C to you.

5. Have the scribe stand and introduce the table to the class.

6. Then have the scribe share the most interesting vacation or trip from their group.

7. Have the class guess the person that had the most interesting or exotic trip or vacation.

8. Go around to each table until all have given you their answers to question C and shared their

most interesting trip or vacation.

9. Debrief by sharing all the answers to question C with the class.

10. Thank participants for sharing.



Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor

with a copy of the material and a Lesson Plans box.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to

assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to

complete the lesson, any materials that are needed for the lesson, recommended activities, and

additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.


Module Two: Discrimination

Let’s first define discrimination. Most dictionaries list several

definitions, but when used in the workplace connotation, it means to

have a prejudicial outlook or action toward others in the organization.

Workplace discrimination is illegal, and there are many civil rights

regulations that are focused on discrimination in the workplace.

These regulations are enforced by the EEOC.

Harassment is considered a form of discrimination toward an

individual or group of employees, and perspective employees. There

are many forms of discrimination including:

• Gender

• Race

• Religion

• Disability

Gender

Gender discrimination is described as actions against another person due to the

victim’s gender/identity or sexual orientation. This type of discrimination is a violation

of Title VII of the US Civil Rights Act. The EEOC receives over a thousand gender

discrimination charges every year. Gender discrimination does not necessarily have to

be an action; it can be any derogatory comment that is based on gender or sexual

ideas.

I think that….discrimination in the job market

is a very important area where work needs to

be done.

Coretta Scott King


Many changes and inclusions have been added in recent years to include several types of violations.

Just a few examples of gender discrimination include:

• Refusal of promotion due to the fact the applicant is gay or straight.

• Firing an employee because they are transgender, or in transition.

• Harassing an employee due to the employee’s sexual gender or identity.

• Withholding benefits to an employee, due to sexual orientation.

Gender discrimination can be perpetrated by any employee, or even a customer or vendor toward any

employee of the organization.

Estimated Time 7 minutes

Topic Objective Review gender discrimination.

Topic Summary Gender

Discuss ways that gender discrimination can be stopped.

Materials Required Flipchart/Whiteboard & markers

Planning Checklist None

Recommended Activity List and discuss different ways gender discrimination exists and how things

can be changed.

Stories to Share Share any personal, relevant stories.

Delivery Tips Encourage everyone to participate.

Review Questions Why is it important to identify these issues?



Race

Racial discrimination occurs when an applicant or employee is treated

unfavorably due to their race, skin tone or other personal characteristics related

to a specific race. Discrimination can also occur if someone is treated negatively

due to the race of their spouse. Race discrimination is not always white against

black; it can also occur among people of the same race.

It is commonly known that racial discrimination is illegal, but what is not well known is that racial

discrimination refers to any actions, verbal or physical, even emotional, that create a hostile workplace.

Racial discrimination also refers to the segregation of a specific race to an area of the organization,

isolating them from the rest of company, etc. Any sort of differential compensation and benefits, due to

race or appearance of race is also illegal by US law.


Topic Objective Review race discrimination.

Topic Summary Race

Discuss ways that race discrimination can be stopped.

Materials Required Flipchart/Whiteboard and markers


Recommended Activity List and discuss different ways race discrimination exists and how things can

be changed?






Religion

Religious discrimination in the workplace is a very current subject in the US. The

expansion of diversity in the country leads to an expansion of diversity within the

workplace. All religions have their own practices and requirements, including

hygiene rules, clothing restrictions and dietary needs. Discriminating against an

employee due to these reasons is illegal and punishable by the EEOC.

Title VII prohibits the negative or hostile treatment of anyone due to their religious beliefs, or the

religious beliefs of those with whom an employee associates; spouse, friends, or family. Employers are

prohibited from segregating employees; placing them in no-contact positions, due to their religious

beliefs. In fact, an employer cannot restrict the religious practices of an employee, unless the

organization can show a true hardship for allowing the activity.


Topic Objective Review race discrimination.

Topic Summary Religion

Discuss ways that religion discrimination can be stopped.

Materials Required Flipchart/Whiteboard and markers


Recommended Activity List and discuss different ways religion discrimination exists and how things

can be changed.






Disability

Disability discrimination is prohibited in the US, according Title VII. Disability

discrimination can present itself in a number of ways, and can create a hostile

workplace for the applicants or employees that have physical, emotional, or any

certifiable disability. This type of discrimination does not just pertain to long term or

permanent disabilities. It can also include negative actions toward those with

perceived disabilities, or short- term disabilities.

Not only do the regulations include any behaviors that create a hostile workplace, such as demotions,

segregation, or withholding of benefits due a disability, but employers are also required to provide

accommodation, within reason, for the employee’s disability. This can include, regular breaks due to

health requirements, or providing an interpreter, such as sign language provider.


Topic Objective Review disability discrimination.

Topic Summary Disability

Discuss ways that disability discrimination can be stopped.

Materials Required Worksheet 1: Disability Discrimination


Recommended Activity Complete the worksheet individually. Share your answers with the rest of

the group.






Practical Illustration

Jennie is the new employee experience manager at the local amphitheater. She oversees

the employee morale and the working environment that is provided. Ella, her assistant has

been tasked with creating the posters educating the employees on harassment in the

workplace. The two discuss what needs to be included in this display.

Ella has several ideas already, and suggests that the poster include the definition and

examples of religion and race discrimination. These are very current issues and need to be clearly

addressed. Jennie agrees and suggests that the poster also include gender discrimination with up-to-

date definitions. Also, they decide, disability discrimination needs to be included. Jennie also suggests

that the EEOC regulations and laws be cited at the bottom of the poster for reference purposes. This

will also establish credibility of the information.


Topic Objective Outline the ‘Discrimination’ Practical Illustration.

Topic Summary Practical Illustration

Discuss the ways discrimination exists and how it can be stopped.

Materials Required None


Recommended Activity Discuss the outcome of the Practical Illustration. What information did the

poster require?



Review Questions What information can establish the authenticity of the information

presented by the employer?



Module Two: Review Questions

1. Which of the below choices is not considered discrimination?

a) The company is unable to provide a wheelchair ramp to the quality control area due to cost

b) Muslim religious garb always puts everyone on edge in the airport

c) Any employee hired before a certain year is not eligible for life insurance coverage

d) Providing microwaves for certain groups of people, because of the odors of their native food

Companies that can show “hardship” are allowed to not provide the necessary accommodations

for a disabled worker.

2. Which of the statements below is correct?

a) Discrimination is a form of harassment

b) Discrimination and harassment are not related

c) Harassment is illegal, but discrimination is not

d) Harassment is a form of discrimination

Harassment in an action that is part of the discrimination against an employee due to religion,

age, sexual identity, race, or disability.

3. What is not an example of racial discrimination?

a) Actions against an employee who has a Native American last name

b) Actions against an employee who is Muslim

c) Actions against an employee who is married to an African

d) Actions against an employee who has the same facial features of a Middle Easterner

Muslim is a religion, not a race. Racial discrimination is related to acts against those of a specific

race. This includes being married to someone of a specific race, or having physical features

typically found in a specific race.

4. What is the federal regulation against racial discrimination in the workplace?

a) The FBI

b) The House of Representatives

c) The Department of Health and Human Services

d) The EEOC

The EEOC is responsible for the enforcement of Title VII, the regulations against all

discrimination including racial discrimination. This department can assess very tough penalties

for violations.



5. Which of the statements below is not true?

a) Religious discrimination can include acts against individuals who are married to those of a

specific religion

b) Religious discrimination can include acts against individuals who have a particular diet or

wear specific apparel due to religion

c) Religious discrimination is only a problem overseas

d) Religious discrimination can include acts against individuals who have required holy days

observed throughout the year

Religious discrimination is a problem that is very much a problem in the US. This type of

negative activity has been in the fore front of our news, and need to be erased.

6. Disability discrimination is ___________.

a) Illegal for both employees and customers of a business

b) Illegal when more than ten occurrences are recorded

c) Illegal when involving physical disabilities only

d) Illegal when involving mental disabilities only

Disability discrimination is illegal for everyone, both employees and customers. Includes

physical, mental, emotional, and all disabilities. It is illegal the first time that it occurs and every

time after that.

7. Religious discrimination is ____________.

a) Only against Islam

b) Against every religion

c) Only against Buddhism and Confucianism religions

d) Against no one in the US

The laws and regulations against religions discrimination, protect all religions. Every religion

around the world, no matter the size, is protected by Title VII. Violations will be punished.

8. Which of the below listed examples is not an accommodation required by law for an employee

with a disability?

a) Personal refrigerator space for a diabetic’s supplies

b) Parking spot next to the ramp on the sidewalk for wheelchair users

c) Personal driver for an employee on crutches for two weeks

d) Refrigerator space for medical items, medications, etc.

Although accessibility accommodations must be made, providing a personal driver is not one of

them.



9. Which of these is not mentioned in the module as something that is discriminated against?

a) Gender

b) Disability

c) Marital status

d) Religion

Although marital status is something that can be discriminated against, this module discusses

discrimination against gender, disability, race, and religion.

10. In which of these cases is racial discrimination not possible?

a) Caucasian against African American

b) Native American against Asian

c) African American against African American

d) None of the above

Racial discrimination is not only perpetrated by a person of one race against a person of a

different race. It can occur between two people of the same race.



Appendix

During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a

lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.

The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s

Training Manual for the corresponding material and then provide it to the participants

Below you will see the Worksheets that are utilized during the training of the above lesson.



Sample Worksheet 1

Disability Discrimination

Use this worksheet to examine disability discrimination and what it includes.

In the US, disability discrimination is illegal and punishable by the EEOC. What types of disabilities are

included in these regulations?

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

What types of accommodations are employers required to provide for employees and applicants in

the organization?

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________



Quick Reference Sheets

Below is an example of our Quick Reference Sheets. They are used to provide the participants

with a quick way to reference the material after the course has been completed. They can be

customized by the trainer to provide the material deemed the most important. They are a way

the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant

leaves with a Quick Reference Sheet it provides a great way to promote future business.



Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized

for completing the course. It provides a record of their attendance and to be recognized for

their participation in the workshop.



[Nam

e]

Has m

astered the course M

anaging Workplace H

arassment

Aw

ard

ed th

is __

__

__

_ d

ay

of _

__

__

__

__

_, 2

0_

__

CE

RT

IFIC

AT

E O

F C

OM

PL

ET

ION

Presen

ter Na

me a

nd

Title



PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on, and created from, the

Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the

material; they help to focus on the important points of information presented during the

training.



There are many forms of discrimina onincluding

Gender

ace

eligion

isability

I think that .discrimination in the job market is a er im ortant area here ork needs to be done.

efusal of promo on

Firing an employee

arassing an employee

ithholding bene ts to an employee



Treated unfavorably

Is illegal

erbal, physical, or even emo onal

ave their own prac ces

e are more and more diverse

Prohibited from segrega ng employees



Accommoda on

Interpreter

Fre uent breaks

enni and lla are crea ng a poster to draw awareness to the an harassment policy

hat should they include



) hich of the below choices is not considered discrimina on

a) The company is unable to provide a wheelchair ramp to the uality control area due to cost

b) Muslim religious garb always puts everyone on edge in the airportc) Any employee hired before a certain year is not eligible for life

insurance coveraged) Providing microwaves for certain groups of people, because of the

odors of the na ve food

) hich of the statements below is correct

a) iscrimina on is a form of harassmentb) iscrimina on and harassment are not relatedc) arassment is illegal, but discrimina on is notd) arassment is a form of discrimina on

) hich of the below choices is not considered discrimina on

a) The company is unable to provide a wheelchair ramp to the uality control area due to cost

b) Muslim religious garb always puts everyone on edge in the airportc) Any employee hired before a certain year is not eligible for life

insurance coveraged) Providing microwaves for certain groups of people, because of the

odors of the na ve food

) hich of the statements below is correct

a) iscrimina on is a form of harassmentb) iscrimina on and harassment are not relatedc) arassment is illegal, but discrimina on is notd) arassment is a form of discrimina on



Full Table of Contents

Preface ..............................................................................................................................................1

What is Courseware? ................................................................................................................................ 1

How Do I Customize My Course? .............................................................................................................. 1

Materials Required ................................................................................................................................... 3

Maximizing Your Training Power .............................................................................................................. 3

Module One: Getting Started .............................................................................................................5

Housekeeping Items.................................................................................................................................. 5

The Parking Lot ......................................................................................................................................... 6

Workshop Objectives ................................................................................................................................ 6

Action Plan Form....................................................................................................................................... 7

Evaluation Form ........................................................................................................................................ 8

Pre-Assignment ........................................................................................................................................ 9

Pre-Test ................................................................................................................................................... 10

Pre-Test Answers .................................................................................................................................... 14

Module Two: Discrimination ........................................................................................................... 19

Gender .................................................................................................................................................... 19

Race ........................................................................................................................................................ 21

Religion ................................................................................................................................................... 22

Disability ................................................................................................................................................. 23


Module Two: Review Questions .............................................................................................................. 25

Module Three: Physical .................................................................................................................... 28

Hitting ..................................................................................................................................................... 28

Threatening Behavior ............................................................................................................................. 30

Destroying Property ................................................................................................................................ 31



Workplace Homicide ............................................................................................................................... 32


Module Three: Review Questions ........................................................................................................... 34

Module Four: Verbal ........................................................................................................................ 37

Yelling ..................................................................................................................................................... 37

Insulting .................................................................................................................................................. 39

Ordering .................................................................................................................................................. 40

Blaming ................................................................................................................................................... 41


Module Four: Review Questions ............................................................................................................. 43

Module Five: Sexual ......................................................................................................................... 46

Touching ................................................................................................................................................. 46

Gestures .................................................................................................................................................. 47

Sharing Inappropriate Photos ................................................................................................................. 48

Sharing Inappropriate Jokes ................................................................................................................... 49


Module Five: Review Questions .............................................................................................................. 51

Module Six: Psychological ............................................................................................................... 54

Isolating .................................................................................................................................................. 54

Discrediting ............................................................................................................................................. 56

Disparaging ............................................................................................................................................. 57

Contesting ............................................................................................................................................... 58


Module Six: Review Questions ................................................................................................................ 60

Module Seven: Cyberbullying ........................................................................................................... 63

Sending Humiliating Mass Emails ........................................................................................................... 63



Sending Harassing Emails ....................................................................................................................... 64

Emailing Lies to Others ........................................................................................................................... 65

Monitoring Policy .................................................................................................................................... 66


Module Seven: Review Questions ........................................................................................................... 68

Module Eight: Employer Responsibility ............................................................................................. 71

Understanding Federal and State Laws .................................................................................................. 71

Recordkeeping ........................................................................................................................................ 72

Investigating Complaints ........................................................................................................................ 73

Remediating Harassment ....................................................................................................................... 74


Module Eight: Review Questions ............................................................................................................ 76

Module Nine: Stopping Harassment Before It Happens ..................................................................... 79

Developing an Anti-Harassment Policy ................................................................................................... 79

Regularly Updating Policy ....................................................................................................................... 80

Training Employees ................................................................................................................................. 81

Emphasizing Consequences for Non-Compliance ................................................................................... 82


Module Nine: Review Questions ............................................................................................................. 84

Module Ten: Reporting Harassment ................................................................................................. 87

Filing with Human Resources ASAP ........................................................................................................ 87

Keeping Detailed Records ....................................................................................................................... 88

EEOC........................................................................................................................................................ 89

Filing a Lawsuit ....................................................................................................................................... 90


Module Ten: Review Questions .............................................................................................................. 92



Module Eleven: Handling Harassment Complaints ............................................................................ 95

Creating a Step-by-Step Process ............................................................................................................. 95

Publishing a Step-by-Step Process .......................................................................................................... 96

Training Employees ................................................................................................................................. 97

Retaliating .............................................................................................................................................. 98


Module Eleven: Review Questions ........................................................................................................ 100

Module Twelve: Wrapping Up ........................................................................................................ 103

Words from the Wise ............................................................................................................................ 103

Review of Parking Lot ........................................................................................................................... 103

Lessons Learned .................................................................................................................................... 104

Completion of Action Plans and Evaluations ........................................................................................ 104

Appendix ....................................................................................................................................... 105

Worksheet 1 .......................................................................................................................................... 105

Worksheet 2 .......................................................................................................................................... 106

Worksheet 3 .......................................................................................................................................... 107

Worksheet 4 .......................................................................................................................................... 108

Worksheet 5 .......................................................................................................................................... 109

Worksheet 6 .......................................................................................................................................... 110

Worksheet 7 .......................................................................................................................................... 111

Worksheet 8 .......................................................................................................................................... 112

Worksheet 9 .......................................................................................................................................... 113

Worksheet 10 ........................................................................................................................................ 114

Post-Test ............................................................................................................................................... 115

Post-Test Answers ................................................................................................................................. 119

Recommended Reading List .................................................................................................................. 124


Managing Workplace Harassment Sample

Documents

Transcript of Managing Workplace Harassment Sample