Managing knowledge worker
Transcript of Managing knowledge worker
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INNOVATION
INMANAGEMENT
Prepared by:
Madri PatelSwami sahjanand college of commerce& Management
(Bhavnagar)
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MANAGINGKNOWLEDGE
WORKERS
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TABLEOFCONTENT :
Who are knowledge workers?(Introduction)
Role of knowledge workers in our organization
Practices to manage knowledge workers
Benefits to manage knowledge workers
References
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WHOAREKNOWLEDGEWORKERS?
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Knowledge workers are often the core of our
organization.
Management expert Peter Drucker first created the
term 'knowledge worker' in the late 1950s.
But how do you measure the amount of knowledge a
person creates or uses?
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Thomas Davenport, who has studied knowledge
workers for more than a decade, offers a commonlyused definition of the term: -Knowledgeworkers have high degrees of expertise,education, or experience, and the primarypurpose of their jobs involves the creation,distribution or application of knowledge.
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They don't like to be told what to do. They enjoy
more autonomy than other workers.
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TYPOLOGYOFKNOWLEDGEWORKERROLES :
Role Description
Controller People who monitor the organizational performancebased on raw information.
Helper People who transfer information to teach others, oncethey passed a problem.
Learner People use information and practices to improvepersonal skills and competence
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Linker People who associate and mash up informationfrom different sources to generate new
information.
Networker People who create personal or project relatedconnections with people involved in the same kind
of work, to share information and support each
other.
Solver People who find or provide a way to deal with aproblem.
Tracker People who monitor and react on personal andorganizational actions that may become problems.
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PRACTICESTOMANAGEKNOWLEDGE
WORKERS:
To get the most from your knowledge workers, andto create an environment where new ideas can flow
and flourish, follow some of these basic leadership
and management practices.
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BEACOACH NOTABOSS:
Coaching Bossism
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TREATKNOWLEDGEWORKERSASANINDIVIDUAL :
Different people
use their
knowledge in
different ways.
Some people liketo sit and think in a
quiet space, while
others like to have
roundtablediscussions to
generate ideas
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EXPLAINBIGPICTURE:
Knowledge workers often
need to know 'why' as
much, if not more, than
they need to know 'what.'
Deeper insight often leads
to an increase in
'connectedness' which will
lead our project towardssuccess.
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MANAGEKNOWLEDGE:
Develop a strategy tomanage knowledgewithin your company.
Create a wikicontainingorganizationalknowledge, along withsystems that support
and encourage thesharing and retentionof knowledge in yourworkplace.
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LINKTECHNOLOGYTOKNOWLEDGE:
Knowledge workers haveto use technology to keeptrack of everything theyneed to know.
As a manager, make sureyour knowledge workershave access toappropriate technology.
You'll need to train peopleto use the technology.
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BENEFITSTOMANAGEKNOWLEDGEWORKERS:
To retain our organization's best talent.
To make them more satisfied by managing and
treating them as they are important asset.
To make the use of their potential effectively and
make them more efficient to produce new ideas
and strategies.
To make them feel special as they are part of our
organization.
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REFERENCES :
Sites:
www.mindtools.com
www.wikipedia.com
http://www.mindtools.com/http://www.wikipedia.com/http://www.wikipedia.com/http://www.mindtools.com/ -
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THANK YOU