Nec Executive Knowledge Worker
Transcript of Nec Executive Knowledge Worker
Communication Tools For The Executive/ Knowledge
Worker
Mark BrzoskoSales Engineer
NEC Unified Solutions
NEC Unified Solutions, Inc.P age 2
Agenda
• Desktop Communication Tools• Solution Examples
• Executive Insight Demo
• Collaboration Tools• Solution Examples
• Product Demo
• On Campus Mobility• Overview of available solutions
NEC Unified Solutions, Inc.P age 3
What are the challenges?
• The traditional way of thinking about the phone system has changed
• Dial tone is not a compelling feature
• Technology is changing the way businesses operate
• By virtue of “convergence”, telecom industry has changed to a computer model
…selling applications
NEC Unified Solutions, Inc.P age 4
Par
tner
sNEC’s UNIVERGE360 Approach
Unified Business
Data CenterNetworkDesktop and End-points
Unified Infrastructure
Unified Communications
MobilityDesktop IntegrationUser Experience
Unified Processes
Supply Chain ManagementCustomer Relationship ManagementOperations and Inventory Management
Ser
vice
s
NEC Unified Solutions, Inc.P age 5
Agenda
• Desktop Communication Tools• Solution Examples
• Executive Insight Demo
• Collaboration Tools• Solution Examples
• Product Demo
• On Campus Mobility• Overview of available solutions
Role: The Knowledge Worker / Executive
Presence: Ability + Preferred Device + Willingness
NEC Unified Solutions, Inc.P age 7
Presence Profiles
Customize Greetings based on Mode,
Availability or Calendar
NEC Unified Solutions, Inc.P age 8
Microsoft Outlook Calendar
* Requires a Unified Messaging license
Assign Profiles via Outlook Calendar
NEC Unified Solutions, Inc.P age 9
Expected Time of Return
Configure Voice Messaging to play ETR automatically
by specifying a return
date and time
NEC Unified Solutions, Inc.P age 10
Caller Profiles
Set up unique options and / or
greetings for specific callers
NEC Unified Solutions, Inc.P age 11
One-touch Options from Voice Messaging
Offer your callers one-touch options, either generic or
specific to each caller /
profile
NEC Unified Solutions, Inc.P age 12
Manage Phone Calls
Inside Outlook or
via Executive Desktop
Outlook Integration
Craig Powall from NEC
NEC Unified Solutions, Inc.P age 13
UCE Features & Benefits
Features•New Intuitive Interface (UC700)•Enhanced Presence•Contact List•Call Control•Video & Web Collaboration •Seamless integration with Mobile Client
•Communication History
Features•New Intuitive Interface (UC700)•Enhanced Presence•Contact List•Call Control•Video & Web Collaboration •Seamless integration with Mobile Client
•Communication History
Benefits•Facilitates quicker, more efficient communications
•One number calling•Mobility without sacrificing availability
Benefits•Facilitates quicker, more efficient communications
•One number calling•Mobility without sacrificing availability
Back
Buddy List
Sales
Mobile Client
Send IM
(Hold &) Call
(Transfer To)
View Details
(Query/Disable Presence)
Set Presence Alert Back
Buddy List
Sales
Mobile Client
Send IM
(Hold &) Call
(Transfer To)
View Details
(Query/Disable Presence)
Set Presence Alert
NEC Unified Solutions, Inc.P age 14
Live DemoExecutive Insight
NEC Unified Solutions, Inc.P age 15
UC700 - Intuitive Interface
Features
UCE administrator can upload photos to further enhance the user experience
Provides “Business Class” control (company approved images)
Photos appear in UC700 Conference Manager
Photos stored in the OW5000 database
NEC Unified Solutions, Inc.P age 16
UC700 - Intuitive Interface
Contact or “Buddy” List
Call Control Panel
Preferences• Contact Info• Call Rules• Shortcut Definitions
Call Logs
Directory/Call Log Filter• Corporate• Personal• External• Outgoing Calls• Incoming Calls• Missed Calls
Easy Navigation
NEC Unified Solutions, Inc.P age 17
UC700 - Search
Features
Search and Filter:• Corporate• Personal• External• All
Create “Contact Lists” for instant collaboration
NEC Unified Solutions, Inc.P age 18
UC700 - View and Control Status
Features
Easily set status with a simple drop down menu.
•Pre-defined Status• Online• Out of Office• At Lunch• Away from Desk• Busy• In a Meeting• On Business Trip• On Vacation
•Automatic Status• Idle Watcher• Calendar Link
•Create custom status profiles
NEC Unified Solutions, Inc.P age 19
UC700 - Presence
Features
Simple Presence
Set and broadcast
availability to a group.
“ I am in a meeting, I will be
unavailable to everyone”
Features
Simple Presence
Set and broadcast
availability to a group.
“ I am in a meeting, I will be
unavailable to everyone”Red indicates the contact is not availableYellow indicates the contact is off hook or logged out Green indicates the contact is available
NEC Unified Solutions, Inc.P age 20
UC700 - Presence
Features
Enhanced Presence
Set rules for different people
“I am in a meeting and unavailable to
most other users but available to my
boss.”
Henry Miller’s user interface indicates Elise
Cowan is in a meeting but her status icon is
green because she has set her rules to be
available to Henry Miller
Features
Enhanced Presence
Set rules for different people
“I am in a meeting and unavailable to
most other users but available to my
boss.”
Henry Miller’s user interface indicates Elise
Cowan is in a meeting but her status icon is
green because she has set her rules to be
available to Henry Miller
NEC Unified Solutions, Inc.P age 21
UC700 - Presence
Features
Mouse over a contact to view available communication devices and preferred method of contact.
NEC Unified Solutions, Inc.P age 22
UC700 - Presence
Features
Single click on a name
to instantly view
detailed contact rules
and information
Features
Single click on a name
to instantly view
detailed contact rules
and information
NEC Unified Solutions, Inc.P age 23
UC700 - Call Control
Hold
Transfer
Free-Form Dialer
Audio Conference Manager
Video Call (Option)
Connected Call
Call being dialed. Will turn blue when connected. Two blue icons represent three party conference call
User Status Control
Redirect Incoming Calls
Communications Log
NEC Unified Solutions, Inc.P age 24
Features
Conference Manager
• Use directory to select conference participants
•Performs outbound dialing to bring participants into conference.
• Seamless transition from 3-way conference to bridge.
•Conference scheduling (Roadmap)
Features
Conference Manager
• Use directory to select conference participants
•Performs outbound dialing to bring participants into conference.
• Seamless transition from 3-way conference to bridge.
•Conference scheduling (Roadmap)
UC700 - Audio Conference Manager
Al Ginsberg214-232-6000
X
Larry Mann214-684-6020
X
Lois Lane415-398-1293
X
Elise Cowan615-320-6815
X
John Smith615-320-6837
X
Scott Adams214-262-6500
X
Tim LearyBusy…
X
NEC Unified Solutions, Inc.P age 25
Features• IM to other UC700 and NEC
Mobile Clients• IM Logs Stored Locally• “IT Friendly” IM
Communication Log Includes:• Inbound and Outbound
Calls• Missed Calls• Instant Messages• Current Presence• Voicemail Integration with
UM8500
Features• IM to other UC700 and NEC
Mobile Clients• IM Logs Stored Locally• “IT Friendly” IM
Communication Log Includes:• Inbound and Outbound
Calls• Missed Calls• Instant Messages• Current Presence• Voicemail Integration with
UM8500
UC700 - IM and Communication Log
NEC Unified Solutions, Inc.P age 26
UNIVERGE UM8500 Unified Messaging
Key messaging component of NEC’s UNIVERGE Unified Communications portfolio offering both a
“True Unified” (Exchange) or (SQL) message store
Powerful UM and UC featuresVoice playback from both the desktop client and mobile client for SQL message storeVideoMail / Screen CaptureAdvanced Call Management
UC700 Client
NEC Unified Solutions, Inc.P age 27
Agenda
• Desktop Communication Tools• Solution Examples
• Executive Insight Demo
• Collaboration Tools• Solution Examples
• Product Demo
• On Campus Mobility• Overview of available solutions
NEC Unified Solutions, Inc.P age 28
WHY USE COLLABORATION TOOLS?
Saving Money in today's economy
Create Fast Meetings with Other Team Members
Remove Geographical Barriers
Share documents and other content easily
Reach decisions faster
Improve the bottom line
NEC Unified Solutions, Inc.P age 29
Examples Of Tools
WebEx GoToMeeting
NEC Hosted Collaboration
NEC Unified Solutions, Inc.P age 30
Video Conferencing/Collaboration
Features•Up to 16 Video Windows•VoIP or Standard PSTN Audio Conferencing
•Browser Based - allows UC and Non-UC participants to conference
•Desktop/Application Sharing•Provides moderator complete control of conference
– Mute Participants– Arrange Video Windows– Adjust Video and/or
Audio Quality– And More…
Features•Up to 16 Video Windows•VoIP or Standard PSTN Audio Conferencing
•Browser Based - allows UC and Non-UC participants to conference
•Desktop/Application Sharing•Provides moderator complete control of conference
– Mute Participants– Arrange Video Windows– Adjust Video and/or
Audio Quality– And More…
Benefits•Work seamlessly with colleagues no matter the location
•Share information easily•Jointly modify documents and spreadsheets without having to pass files back and forth
•Great for remote training
Benefits•Work seamlessly with colleagues no matter the location
•Share information easily•Jointly modify documents and spreadsheets without having to pass files back and forth
•Great for remote training
NEC Unified Solutions, Inc.P age 31
Live DemoNEC Hosted
Collaboration
NEC Unified Solutions, Inc.P age 32
Features of Executive Conference
Up to 64 ports available for GREasy to use and administerSecure calls with PIN number accessBook future or recurring conferencesPre-book participants or invite them on the fly – or give them a PIN to dial in themselvesRemote callers have no hassles joining a callSee who is speaking at the time*Adjust input and output volume via PC or phone
*
NEC Unified Solutions, Inc.P age 33
Creating a Conference
NEC Unified Solutions, Inc.P age 34
Creating a Scheduled Conference
This Conference is scheduled to recur every Thursday at
10am for the next 12 months
NEC Unified Solutions, Inc.P age 35
Creating a Scheduled Conference
The organizer can choose to email participants a conference invitation that will automatically create an appointment in their calendar with all the conference
details
NEC Unified Solutions, Inc.P age 36
Joining a Conference
Barbara is on a private channel inviting
George to join the Conference
If George declines, Barbara can choose to leave his button
displayed to show other attendees that he was invited
Only members of this Conference can see this PIN in Desktop
Paul has not yet joined the Conference. He can dial in himself,
click a button in Desktop, OR be reminded or introduced by another
participant
NEC Unified Solutions, Inc.P age 37
While in a Conference
The organizer or host can remove any party from the Conference, and adjust the Mute option. Users can
adjust their own, or use keys on their phone
NEC Unified Solutions, Inc.P age 38
What Do Other Users See?
Conference is a Red phone iconPresence will show…
NEC Unified Solutions, Inc.P age 39
Agenda
• Desktop Communication Tools• Solution Examples
• Executive Insight Demo
• Collaboration Tools• Solution Examples
• Product Demo
• On Campus Mobility• Overview of available solutions
NEC Unified Solutions, Inc.P age 40
It’s All About the Users’ Devices
Wide Range of mobile terminals to address a variety of mobile users’ needs:
Design with High Quality Voice in WLAN
Voice-enabling client solutions for Mobile computers based on:
Application Performance, Battery Life, Screen SizeVertical Market Needs
FEATURES
Level of Convergence
NEC Unified Solutions, Inc.P age 41
Types of Mobile Devices
Cordless Analog and Digital Phones
Digital and IP DECT Phones
WiFi Telephone Devices
Soft-phones
Mobile Clients for Smart Cell Phones
NEC Unified Solutions, Inc.P age 42
Considerations when Selecting a Device
• What is the existing infrastructure?
• What features are desired?
• Specific applications to be supported
• Should data and voice share the same AP’s?
• Desired battery life
• Desired phone form factor
NEC Unified Solutions, Inc.P age 43
Flexibility for the Office Worker - Limited Mobility
Offer limited mobility so desk works can be somewhat untethered
without losing the purpose and convenience of desk phones
Digital Cordless PhonesIP DECT 6.0
Bluetooth InterfaceHandsetsHeadsets
NEC Unified Solutions, Inc.P age 44
Digital Enhanced Cordless Telecommunications Developed by ETSI in early 1990’s No Interference No Security Issues Low power operation Desktop quality service High capacity
What Is DECT?
NEC Unified Solutions, Inc.P age 45
LAN plug-in of DECT radios
SIP Wireless Handsets
Excellent voice quality and security
Telephony features & applications
Business Mobility - IP DECT Wireless Add wireless telephony to IP networks
DECT handsets
Fixed IP Phone
DECT access points
Headquarters
DECT handsets
DECTaccess point
Branch Office
Management
IP Network
SV8000
NEC Unified Solutions, Inc.P age 46
Business Mobility Wireless IP Terminals
IP-based wireless system provides seamless handover
Connect DECT Access Points directly to the LAN
Improve Employee MobilityIncrease Responsiveness
Improve Customer Satisfaction
NEC Unified Solutions, Inc.P age 47
Simplified SolutionEasy Installation
Strategically position Digital DECT Repeater's then set up Digital DECT handsets for maximum coverageProvides up to 4 lines and 4 speed dial keysWide area and enable users to move around freely
Digital DECT Cordless
DTL-8R Wireless Handset
Base Station
NEC Unified Solutions, Inc.P age 48
UNIVERGE Mobile Client (MC310)Enterprise Solution – SV8500
First release – MC310Twinning up to four numbersMore Celluar ChoicesOne voice mail sytem – voicemail avoidanceChange Status / Mobility remotely
UC700 with rulesWEB site on.off
Later releasesBenefits of MC310 with more enhancementsCorporate VMM notification to CellMove Functionality (Cell to desk and visa versa)More intgration with UC700
Corporate directory / Buddy list look up and status
NEC Unified Solutions, Inc.P age 49
MC310 -Dual Ring Capability
Ring user Mobile Client and desktop terminal for single call
User can select to answer call on Mobile Client or desktop terminalUC700 Enhancements
Call Logs will be updated with answered callPresence will be updated as “In Call” when answered on either device
Cell phone independent
The Knowledge Worker
NEC Unified Solutions, Inc.P age 51
Presence Profiles
Customize Greetings based on Mode, Availability or Calendar
NEC Unified Solutions, Inc.P age 52
Idle
Ringin
g
Busy
Phone, Keyboard or Mouse In Use
Away from Desk, No Activity
Presence Information
Current User Status
• Calendar
• Presence Profile
• Caller Based
• User Selected
NEC Unified Solutions, Inc.P age 53
Presence Notification
Presence Notification When Internal Contacts are Off the Phone or Present
NEC Unified Solutions, Inc.P age 54
Microsoft Outlook Calendar
* Requires a Unified Messaging license
Assign Profiles via Outlook Calendar
NEC Unified Solutions, Inc.P age 55
Expected Time of Return
Configure Voice Messaging to play ETR automatically by specifying a return date and time.
NEC Unified Solutions, Inc.P age 56
Caller Profiles
Set up unique options and / or greetings for specific callers.
NEC Unified Solutions, Inc.P age 57
One-touch Options from Voice Messaging
Offer your callers one-touch options, either generic or specific to each caller / profile.
NEC Unified Solutions, Inc.P age 58
Manage Phone Calls Inside Outlook or via Executive Desktop
Outlook Integration
Craig Powall from NEC
NEC Unified Solutions, Inc.P age 59
Viewing Waiting/Held Calls
View currently connected, queued or holding calls.
NEC Unified Solutions, Inc.P age 60
Unobtrusive “New Call” screen pop allows calls to be answered, displayed, or diverted to Voice Messaging.
NEC Unified Solutions, Inc.P age 61
Screen Pop Outlook or Other Application
Or choose to “pop” Outlook or another Business Application
NEC Unified Solutions, Inc.P age 62
Presence and One-touch Dialing
Choose a style for your Presence viewer
NEC Unified Solutions, Inc.P age 63
Missed and Recent Calls
Call History Log allows sorting and control of current call
NEC Unified Solutions, Inc.P age 64
Making a Call with Phonebook
Contact information at your fingertips
For quick access to phone numbers, type the Name in the Contact field
Click the Presence button
Or Open the Phonebook
Barbara Stuart @ ABC.com
NEC Unified Solutions, Inc.P age 65
Manage Conference Calls via Desktop
Right click the Active Call and choose ’Conference’
…or click ‘Conference’ from the Phone Calls screenpop
All parties in a conference are displayed
NEC Unified Solutions, Inc.P age 66
Desk-to-Desk Chat
Desktop users can text chat each other, even while on the phone
Off Campus Mobility
NEC Unified Solutions, Inc.P age 68
Go Mobile
PBX platform and version dependent. Mobility requires Executive Desktop
Go Mobile: Transfer calls from your Desktop to your Mobile, Retrieve diverted calls back to your Desktop, use Rules to route callers to your Mobile or to VM.
Paula Moor from NEC
Conference and Collaborate
NEC Unified Solutions, Inc.P age 70
Ad Hoc Conferences
Up to 64 callers may be connected to a conference
Up to 64 callers may be connected to a conference
NEC Unified Solutions, Inc.P age 71
Schedule Conferences
This Conference is scheduled to recur every Thursday at 10am for the next 12 months
This Conference is scheduled to recur every Thursday at 10am for the next 12 months
NEC Unified Solutions, Inc.P age 72
Conference Invitations
eMail Notifications will automatically create a Calendar appointment with conference details
Internal Users Get a Pop Up Notification Reminder
eMail Notifications will automatically create a Calendar appointment with conference details
Internal Users Get a Pop Up Notification Reminder
NEC Unified Solutions, Inc.P age 73
Easy Access to the Bridge
Internal “Road Warriors” simply dial into their mailbox and hear “Press 1 to enter the Scheduled Conference”
Internal “Road Warriors” simply dial into their mailbox and hear “Press 1 to enter the Scheduled Conference”
Customers or External participants can call any internal conference participant and hear “Press 1 to join the conference”.
Customers or External participants can call any internal conference participant and hear “Press 1 to join the conference”.
NEC Unified Solutions, Inc.P age 74
Managing the Start of a Conference
April 12, 2023
Barbara is on a private channel inviting George to join the Conference
Barbara is on a private channel inviting George to join the Conference
If George declines, Barbara can choose to leave his button displayed to show other attendees that he was invited
If George declines, Barbara can choose to leave his button displayed to show other attendees that he was invited
Only members of this Conference can see this PIN in Desktop
Only members of this Conference can see this PIN in Desktop
Paul has not yet joined the Conference. He can dial in himself, click a button in Desktop, OR be reminded or introduced by another participant
Paul has not yet joined the Conference. He can dial in himself, click a button in Desktop, OR be reminded or introduced by another participant
NEC Unified Solutions, Inc.P age 75
While in the Conference
The organizer or host can remove any party from the Conference, and adjust the Mute option. Desktop Users can adjust their own, or use keys on their phone
The organizer or host can remove any party from the Conference, and adjust the Mute option. Desktop Users can adjust their own, or use keys on their phone
NEC Unified Solutions, Inc.P age 76
What Do Other Users See?
• Conference is a Red phone icon
• Presence will show…
April 12, 2023
NEC Unified Solutions, Inc.P age 77
Summary
• Knowledge Workers and Executives Need:• Desktop Communications Applications
• Presence• Personal Profiles• Unified Messaging• Integrated Directories• Desktop Telephony Control• Integration with E-mail Client – One Touch Dialing
• Collaboration Features• Flexible Scheduling• Calendar Integration• Inclusion of Video
• Wireless Solutions• Wireless Telephones• DECT Systems• 802.11 Phones• Soft Phones• Mobile Clients
Thank You