Managing Change: Transformation for Productive Public Services 6/12/2016

Change Dimensions®Managing Change: Transformation for Productive Public Services6th December 2016

CROSSING JORDAN® Individual Competence, Organisational Excellence

Anna DavisCrossing Jordan Ltd

2 | Change Dimensions | Managing Change Conference 6 Dec 2016Copyright @ 2016 Crossing Jordan All rights reserved

CROSSING JORDAN®Individual Competence, Organisational Excellence

Managing change successfully

By creating change-able organisations:• Through the quality of change leadership

- Their own personal mindset, attitudes and behaviours- Creating organisational Conditions for Change- Establishing Change Principles.

• Using a change framework that converges change management and project management thinking and practices.

• Developing change expertise throughout the organisation.



Why do we need change-able organisations?



The transformation that should be occupying our mind is the transformation of the organisation itself – to become more change-able. Where there is robust alignment throughout the organisation, operational efficiency in the change process itself, as well as an inherent agility to respond.

Change as part of the DNA



Change Dimensions® framework

• Adopt a change mindset• Be intentional and

deliberate • Take the environment into

account• Recognise the natural

lifecycle of change• Follow the four phases of

the methodology but don’t expect them to be linear



A spotlight on leadership



Change leadership

The most important dimension of change is you, the change leader:• The type of change leader you are• Creating the conditions for change• Establishing change principles

Business Sponsor Project Manager Line Manager



7 questions change leaders should be asking themselves• What type of leader do I want to be?

Your intentions need to become actions if you are going to create new habits• How prepared am I to have difficult conversations if required?• How committed am I to deal with resistance?

Is your commitment high enough to resolve and/or push through• Will I support the change but also try to defend the status quo?• How prepared am I to co-create with others?

Involve others, especially if they have different perspectives from yours?• How observant am I?

Do you notice barriers and then find out what is causing them?• You have a ripple effect – what is yours?



Leaders Creating Conditions for Change

• A clear vision• Effective leadership• A strong culture• Excellent

communications• Deliberate action



Change Dimensions® Change Principles

• A change mindset• Clarity• The organisation as a system• Create the conditions for change• Define change markers• Co-create, collaborate• Adaptive planning

For more information: www.changedimensions.co.uk/insightsArchive Dec 2015 – Change Principles

http://www.changedimensions.co.uk/insights



The lifeline



Change Dimensions® Framework



Build the case

• Clarify the future vision• Identify key roles • Analyse current reality, environment and

culture • Understand the scope and impact of change• Build the change strategy• Write the business case in support of the

change strategy• Review and decision gate



Generate commitment

• Identify, understand and engage stakeholders

• Build an engagement plan• Build and maintain leadership alliance and

stakeholder commitment• Engage those impacted by the change so

they are as ready as can be expected



Looking at it this way….



Plan and design the change

• Agree change principles • Design high level change plan• Review and gain approval• Design detailed integrated change plan• Build change team• Establish governance, review processes &

evaluation metrics• Review and decision gate



Deliver sustained change

• Prepare to implement – readiness of project and the business

• Hold feedback and progress reviews • Adjust and evolve plans• Review what benefits have been realised• Plan for continuous improvement• Transfer knowledge and accountability to

Business As Usual• Review and decision gate



Managing Change Successfully



Thank You

To find out about the Change Dimensions® Change App® putting change at your fingertips and helps you define, design and deliver change successfully:

Contact: [email protected]

07951-562421

www.changedimensions.co.uk

mailto:[email protected]

http://www.changedimensions.co.uk/

Managing Change: Transformation for Productive Public Services 6/12/2016

Leadership & Management

Transcript of Managing Change: Transformation for Productive Public Services 6/12/2016