Management Science Company Report Part I

Q1 Financial Report

Management Science | QS2413

A COMPANY REPORT BY:

Farah Aida

Fareez Sham

Haroon Faleel

Satesh Raj

Afiqah Zariful

www.trendbuilders.co.my

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0322962

0322961

0322197

0321419

0321196

TABLE OF CONTENT


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Mission & Vision Statement

Our goals

SWOT Analysis

Organization Chart

Job Scope

Selection Criteria

Interview Questions

Training and Development Courses

Competitive Advantage

References

Director

Secretary

Legal Advisor

Construction Manager

Administrative Manager

Financial Manager

Technical Support Manager

CIBD Green Card Programme

Construction Personnel Competency Based Training

Programme (CCP)

Apprenticeship Programme

3

4

5

6

7 - 8

9 - 12

13

14 - 15

16 - 17

18 - 21

22 - 23

24 - 25

26 - 29

30

31

32

34 - 39

40

PAGE NO.

CONTENTS

Mission Statement

Firstly, our main mission is to finish the project before the date that we promised

our clients so they get happy and not disappointed. Next, we need our employees

have to be friendly and enthusiastic while working. Thirdly, To perform for our

customers the highest level of quality construction services at fair and market

competitive prices. To ensure the longevity of our company through repeat and

referral business achieved by customer satisfaction in all areas including timeliness,

attention to detail and service-minded attitudes. To maintain the highest levels of

professionalism, integrity, honesty and fairness in our relationships with our suppliers,

subcontractors, professional associates and customers.

Vision Statement

To be the world’s premier engineering, construction, and project

management company. Customers and partners will see us as integral to their

success. We will anticipate their needs and deliver on every commitment we

make. People will be proud to work at Trend Builders. We will create

opportunities to achieve the extraordinary, and we will reward success.

Communities will regard us as a responsible and responsive company. We will

integrate global and local perspectives, promote sound management of

resources, and contribute to a better quality of life. Trend Builders.


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MISSION & VISION

STATEMENT


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Short TermMid Term Long Term

Increasing profits

Cutting cost

Improving human

resources

Improving efficiency

Pay creditors every 2

weeks

Settle the accounts

every 6 months

Salary to be issued

every end of the month

before the new month

starts

Over the next five (5)

years, Trend builders

expects to grow the

business rapidly, in terms

of revenue, profitability.

We should also become

certified professionally in

LEED (leadership in

Energy & Environmental

Design)

1. Shoeless inside the office at all time

2. Everyday a different colour theme of clothing for all employers and employees

for example :

~Monday (blue)

~Tuesday (green)

~Wednesday (red)

3. Everyone is seated in a round table for better communication to avoid isolation

of employees.

4. Everyone eats at the same time at the same location to build up their relationship

to achieve a better environment in the office.

Organization Cultures

OUR GOALS


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Knowledge:

Our company are pushing

boxes. But we know systems

and data management.

Brand power:

We can’t match the competitor’s

full page advertising in the

Sunday paper. We don’t have the

national brand name.

Service:

As our target market needs

more service, our competitors

are less likely ever to provide it.

The larger price-oriented store

When they advertise low prices

in the newspaper , our customer

then buys their things

STRENGTH

OPPORTUNITIES

WEAKNESS

THREATS

HELPFUL

to achieve objective

HARMFUL

to achieve objective

EXTERNAL

ORIGIN

INTERNAL

ORIGIN

SWOT ANALYSIS

ORGANIZATION CHART

This organizational chart is a graphical depiction of the roles and structure within the

organization. This is for staffs and stakeholders to clearly recognize the operational

relationships and reporting structures, so that they know how does the company work.


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The Director of Trend Builders is responsible for all stages of Trend Builders

contracting with the primary goal to maximize net revenue and ensure compliance

through commercial contracting, contract payment, recovery analysis and analysis

of government payer performance. This position will involve developing and

implementing strategic relationships with major Trend Builders on a national level as

well as negotiating contracts.

Under general supervision of the Vice President, the Director is responsible for

identifying, assessing and negotiating all provider contracts; developing and

implementing contracting strategies and business plans; ensuring all regulatory

reports are accurate and submitted on time; continuous review of network to identify

and fill gaps while ensuring department operations are consistent with applicable

regulations, objectives and policies. Work is varied and complex, and requires a high

degree of discretion and independent judgment.

Directors is in charge of not only day-to-day operations, but also the financial well-

being of the various projects under their supervision. Directors also are in charge of

hiring project managers, writing contracts, and helping design construction plans.

Operations serves in a hands-on role in nearly every aspect of construction

management; not only are they responsible for hiring and supervising the project

management team, but they are also in charge of creating and managing budgets.

JOB SCOPEDirector

Hire, manage, and evaluate superintendent staff.

Create and maintain a safe and secure worksite.

Ensure that procurement of materials, supplies and equipment meets project

needs.

Direct, measure, and report progress towards project goals.

Operational Task


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Defines and establishes overall strategy regarding agreements with commercial.

Directs and manages contract negotiations with carriers and maintains these

Trend Builders relationships.

Assures timely updates, renegotiation and revision of commercial payer

agreements.

Analyses contracts and prepares recommendations for agreement participation

and non-participation.

Creates and assures financial analysis and monitoring, as well as collection of

appropriate payments for all agreements.

Incorporates legal language within contracts that is consistent with legal policy. •

Works closely with internal colleagues to improve contract reimbursement and

timely payments.

Manages critical external communications, including documentation, certification

and file management related to commercial payer relationships.

Develops and implements consistent organization wide pricing policies.

Performs other related duties and special projects as assigned.

JOB SCOPEDirector

Excellent organizational abilities.

Excellent written and oral communication skills.

Strong presentation skills.

Strong negotiation skills.

Attention to detail and accuracy.

Client service oriented (both internal and external).

Creative and persistent problem solver.

Able to handle confidential material in a reliable manner.

Ability to interact and communicate with individuals at all levels of organization.

Strong interpersonal skills to handle sensitive situations and confidential

information

Ability to multi-task and prioritize workload in a fast-paced environment.

REQUIREMENTS

RESPONSIBILITIES


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Secretaries perform many similar duties regardless of the industry in which they

work, but if you work in the construction industry you'll need some specialized

knowledge, but you can generally learn these on the job. Secretaries generally work

in an office setting. In general, secretaries perform basic clerical, organizational and

office responsibilities for an organization or department.

Company secretaries guide company directors about the day-to-day

management of their organizations, including compliance with legal and statutory

requirements. Employers of company secretaries include local and national

government, charities, accountancies, banks/financial institutions, housing

associations, law firms etc.

JOB SCOPESecretary

Convening and servicing annual general meetings (producing agendas, taking

minutes; conveying decisions etc.)

Providing support to committees and working parties such as the Board of

Directors etc.

Implementing procedural/administrative systems.

Handling correspondence before and after meetings.

Ensuring policies are kept current, are approved, and that company members are

aware of their implications.

Writing reports.

Collating information.

Providing legal/financial advice during and outside of meetings.

Managing office space/premises.

Administering pension schemes and share issues.

Dealing with company/staff insurance policies.

Managing contractual arrangements with suppliers/customers.

Maintaining current awareness about company law.

RESPONSIBILITIES


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Keeping a register of shareholders and liaising with them on behalf of the

company.

Managing diaries and making appointments.

Booking rooms and travel arrangements.

Preparing and distributing papers and documents for meetings.

Dealing with post.

Drafting letters and other documents, such as PowerPoint presentations.

Maintaining filing systems

JOB SCOPESecretary

Must be able to communicate with, provide direction to, and respond to external

professional consultants.

Must be able to communicate effectively both verbally and in writing, including

the ability to listen and effectively respond to instruction.

Must be able to utilize existing technology effectively to enhance the

performance of duties.

Ability to organize work efficiently so as to foster productivity.

Ability to maintain emotion control under stress.

Ability to solve practical problems and deal with a multiple variables in situations

where only limited standardization exists.

Ability to identify complex problems, review related information to develop,

evaluate and recommend options and implement solutions.

Ability to read, analyze, and interpret general business periodicals, professional

journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of

managers, employees and outside vendors.

REQUIREMENTS


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Files

Secretaries often manage customer files and other records in an office. In a doctor's

office, for instance, the secretary pulls each patient's file at the time of the

appointment for the nurse or doctor. She replaces it when the appointment is over.

Keeping files in alphabetical order and using a local filing system for easy storage

and retrieval are keys to successful file organization.

Correspondence

Secretaries are the common liaison for incoming and outgoing phone and mail

correspondence. They receive calls from clients, business partners, workers or

community members, and either answer questions or forward the calls. They also

make calls on behalf of managers to communicate information to customers, to

schedule appointments or to follow up on inquiries. Taking notes from a manager,

preparing a memo or letter, and screening mail are common written

correspondence duties.

Documents

Secretaries are often tasked with copying documents for mailings or for internal

distribution. They also must fax documents from the company to clients or

customers, and receive incoming faxes to pass on to the appropriate person. Some

secretaries use email, Word and Excel to create spreadsheets or documents and

pass them on to employees or customers. Proofreading documents before they are

sent out of the office is another duty.

Office Tasks

Especially in small offices, a secretary may be asked to carry out routine clerical

tasks and errands to assist others. This may include canceling or rescheduling

appointments, ordering office supplies, taking notes during meetings, and getting

drinks for the supervisor and guests.

JOB SCOPESecretary


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Reception

In general office positions, secretaries commonly assist new employees and visitors

in finding their way around. This includes directing visitors to the people they came

to meet and showing new employees where to go on their first day. In general, the

secretary projects the image of the business by offering a friendly and professional

reception to people who come into the office.

Clerical Duties

Each construction job has its own set of documents to maintain. Filing of bid

documents, contracts, subcontracts, and purchase orders is part of the job. It's

important to keep change orders -- issued when a contractor or owner initiates a

change to the original scope of the job -- filed accurately and in order. Project

foremen or superintendents may keep a daily project diary that you'll maintain. Every

company has different needs depending on the size of the staff, but you may also

schedule meetings, maintain a staff calendar, distribute correspondence and

prepare documents.

Specialized Duties

Project managers oversee construction jobs and many companies also employ

project engineers to assist them. In smaller companies, you may perform some of the

duties typically assigned to project engineers. You might process RFIs (requests for

information) sent to project architects or organize a library of material samples. You

also may assist the project accountant by copying invoices for job costing and

billing. The Occupational Safety & Health Administration (OSHA) has strict

regulations on the posting of information for employees, so you may be responsible

for posting workplace safety posters and maintaining forms for reporting to

manager.

JOB SCOPESecretary


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In this role legal advisors will review, manage and negotiate various legal aspects

of the business, primarily focusing on contracts. This is an excellent opportunity for a

Solicitor with Commercial Contracts experience to develop their skill set in a

dynamic, fast paced environment.

JOB SCOPELegal Advisors


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Drafting and negotiating contracts, consultant appointments, warranties/third

party rights, trade contracts and other construction documentation.

Advising on the construction aspects of development and finance agreements,

including security documentation, such as bonds and guarantees.

Supporting the team on the wide variety of construction-related issues and

dealing with construction-related legal queries.

Advising on engineering contracts, construction procurement.

Liaise with external legal advisers/insurance brokers.

Participate in client/supplier meetings as required including travel to client sites

Maintain contracts in an orderly manner and raise awareness within the company

of legal and related commercial risks associated with contracts.

Provide training on contractual matters to assist business departments within the

company.

Communicate widely with all staff (e.g. team briefings regarding company

specific information etc.)

RESPONSIBILITIES

Previous experience within a commercial legal role (to include involvement with

large complex transactions) and construction industry.

Excellent communication skills with all levels of staff.

Ability to work under pressure and deliver to tight deadlines.

A clean and full driving license.

Previous experience of dealing with contentious matters.

REQUIREMENT

Construction managers, also known as general contractors or project managers,

oversee and allocate resources for any number of construction projects, from

houses and buildings to bridges and skyscrapers. We are looking for a reliable

Construction Manager to plan construction projects and oversee their progress

along the way in a timely and cost-effective manner. You will be responsible for

budgeting, organization, implementation and scheduling of the projects.

Construction managers are a part of the building process from the very beginning,

working closely with architects and engineers to go over plans and blueprints,

making timetables for the project, determining material and labor costs, negotiating

with and hiring subcontractors and workers, scheduling workers on site, gathering

permits and making sure everything is up to code.

For large scale projects, construction managers might work on specific projects in

conjunction with other construction managers.

JOB SCOPEConstruction Manager


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Oversee and direct construction projects from conception to completion.

Review the project in-depth to schedule deliverables and estimate costs.

Oversee all onsite and offsite constructions to monitor compliance with building

and safety regulations.

Coordinate and direct construction workers and subcontractors.

Select tools, materials and equipment and track inventory.

Meet contractual conditions of performance.

Review the work progress on daily basis.

Prepare internal and external reports pertaining to job status.

Plan ahead to prevent problems and resolve any emerging ones.

Negotiate terms of agreements, draft contracts and obtain permits and licenses.

Analyze, manage and mitigate risks.

Ensure quality construction standards and the use of proper construction

techniques.

RESPONSIBILITIES

A good combination of work experience and education is required for this job.

We want someone with a background in the construction field, including years as a

contractor, carpenter, mason, or other. We also look for someone with a bachelor's

degree in a construction related field, such as construction science, architecture,

construction engineering, or similar.

JOB SCOPEConstruction Manager


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Analytical Skills: Construction managers must be good at planning for large-scale,

multi-step projects.

Decision Making: Construction managers must make lots of decisions, such as

picking subcontractors, materials, paints, and more.

Management Skills: As the boss on site, construction managers must lead their

teams, and keep them motivated and focused on the job.

Communication: Good writing and speaking skills are needed by construction

managers when communicating with employees, writing proposals,

subcontractors, procuring materials and dealing with clients.

Technical Skills: Construction managers must know construction methodologies,

read blueprints and understand other technical aspects of construction.

Time-Management: Deadlines are crucial in construction. Making sure that

everything is on time and moving smoothly is a critical part of the job.

REQUIREMENTS

Administrative Officer responsibilities Include: ¥ Managing office supplies stock

and placing orders ¥ Preparing regular financial reports ¥ Administration of company

databases

JOB SCOPEAdministrative Manager


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Manage office supplies stock and place orders.

Prepare regular reports on expenses and office budgets.

Maintain and update company databases.

Organize a filing system for important and confidential company documents.

Answer queries by employees and clients.

Update office policies as needed.

Maintain a company calendar and schedule appointments.

Book meeting rooms as required.

Distribute and store correspondence (e.g. letters, emails and packages).

Prepare reports and presentations with statistical data, as assigned.

Arrange travel and accommodations. ¥ Schedule in-house and external events.

RESPONSIBILITIES

We are looking for an Administrative Officer to join our team and support our daily

office procedures. A successful Administrative Officer will act as the point of contact

for all employees, providing administrative support and managing their queries. Main

duties include managing office stock, preparing regular reports (e.g. expenses and

office budgets) and organizing company records. Our ideal candidate also has

working knowledge of office equipment and office management tools.

Ultimately, you should be able to ensure our administrative activities run smoothly on

a daily and long-term basis.

REQUIREMENTS

JOB SCOPEAdministrative Manager


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Proven work experience as an Administrative Officer, Administrator or similar role.

Solid knowledge of office procedures.

Experience with office management software like MS Office (MS Excel and MS

Word, specifically).

Strong organization skills with a problem-solving attitude.

Excellent written and verbal communication skills.

Attention to detail.

JOB SCOPEFinancial Manager


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The role of the financial manager in a construction organization is essential to

organizational success, and more importantly, is vital to avoiding failure. In many

circumstances, competition is so fierce and margins are so thin, reliable financial

information and analysis certainly can make the difference between success and

failure.

The skills and personalities of the other members of the management team also

affect the role of the construction financial manager. The majority of a company’s

administrative work can be performed in any department and will be allocated

among departments partly based on the skills and personalities of the respective

department managers. To a great extent, sharing of responsibilities depends on the

skills and personalities of the management team members.

Successful financial managers respect the need for compromise in sharing

responsibilities. In small companies, responsibilities are assigned to a smaller group

of managers and, accordingly, each manager must handle a wider range of

responsibilities. For example, the financial manager in a small company with three

senior managers (owner, operations manager and finance manager) will typically be

responsible for all administrative and financial tasks. The other two senior managers

will typically concentrate on marketing, estimating and project management.

The department with primary responsibility for customer and subcontractor

relations (usually the construction operations department) will prefer to be the

primary contact in order to minimize the possibility of misunderstandings between

the parties. Because there is no one standard set of construction financial manager

responsibilities, each financial manager should be alert for areas of responsibility that

are not clearly defined in the organization. The financial manager should take the

initiative in assuring that all significant responsibilities are assigned.



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Monitor cash balances and requirements.

Prepare cash analytics required by investors and management.

Coordinate internal reporting and development of management reporting and

analysis.

Be the business unit partner for construction.

Support cost reductions, improvements, and efficiencies for the group.

Point person focused on developing, reviewing, managing, and explaining the

numbers.

Monitor and review project budgets with project managers.

Challenge assumptions and forecasts.

Participate in margin review meetings with PMs, Directors, and VPs.

Develop processes and train construction job sites on processes.

Monitor processes to ensure compliance.

Contribute and lead the improving, automating, or streamlining of job costing,

timesheets, construction accounting, equipment tracking, procurement.

Develop annual budgets for construction department, including equipment,

staffing, and internal costs.

Work with construction VPs to develop and implement new processes on project

sites and within construction department.

Prepare various financial analysis related to job costs, GMP analysis, or other ad

hoc requirements.

Follow up with customers to ensure A/R is submitted and approved timely;

collected by due date with appropriate documentation.

Provide project sites with cash flow actuals. Work with sites to develop 12-month

cash flow forecasts with focus on accuracy of forecasts, especially 1-3 months

out.

RESPONSIBILITIES



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Work with Accounting to review construction contracts for any unusual risks,

warranty obligations, or % complete accounting.

Support year-end close and audit process.

Work with existing construction accountants to develop team and group to

become highly valued business partners to the construction business.

Collaborate with company engineers, construction workers, PMs, developers,

accounting, tax as well as third party consultants when managing assigned

projects.

RESPONSIBILITIES (Cont'd)



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Unyielding integrity/ethics.

Superior analytical and technical skills; problem solving driving by data/metrics.

High energy, enthusiasm and excellent judgment; a strong sense of urgency and

bias for action.

Proven history of honoring commitments; accountability.

Proven ability to deliver results.

Proven ability to improve processes; history of driving innovation.

Proven ability to work well in cross-functional team environment; a team player.

Excellent oral and written communication skills in English and strong critical

thinking skills.

Excellent Excel skills and ERP experience developing reports and understanding

big data.

Strong interpersonal skills with the ability and desire to work in a fast-paced,

entrepreneurial environment and to meet deadlines and complete time-sensitive

duties, as assigned.

Strong proficiency in other Microsoft Office products, including PowerPoint and

Word.

General familiarity in reading and interpreting commercial contracts and

agreements.

REQUIREMENTS

JOB SCOPETechnical Support Manager


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Manages technical service-related operations for an organization. Oversees the

work of engineering, IT or maintenance staff to ensure that all jobs are completed on

time, within budget, and to customer specifications. Ensures that physical inventory

levels are monitored and replenished as needed. Responsible for designing and

implementing improved process or operational policies. Recommends changes to

products or services to fulfill customer needs. Manages subordinate staff in the day-

to-day performance of their jobs. Ensures that project/department milestones/goals

are met and adhering to approved budgets. Has full authority for personnel actions.

Extensive knowledge of department processes. Typically requires 5 years

experience in the related area as an individual contributor. 1 to 3 years supervisory

experience may be required.

The Technical Support Manager leads the team to ensure all applications and

services are running efficiently and effectively.

RESPONSIBILITIES

Issue resolution and closure utilizing internal issue tracking system.

Responsible for supervising the process for bank settlements and cut-offs.

Supervise day-to-day shift operations.

Ensure all alerts generated by various monitoring systems are responded to

accordingly.

Ensure all incoming inquiries are responded to in a timely and accurate manner.

Ensure documentation accuracy and development for day to day process.

Participate desktop exercises with staff to maintain incident readiness.

Implement procedures and policies to support new business initiatives as

assigned.

Effectively handle system and staff concerns with proper escalation to

appropriate subject matter experts and management.

Ensure the training and cross training of staff.

JOB SCOPETechnical Support Manager


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Preference for experience in banking industry. Formal training in network,

computer or server technology Knowledge of electronic funds transfer, Credit Card

processing and/or Image Exchange a plus. Working knowledge of standard

computer software including MS Excel, Office and Word.

REQUIREMENTS

SELECTION CRITERIARequirements Details


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Major in: Civil engineering/ Quantity surveyor/ Construction management/ Property

valuation/ Real estate/Interior Design.

The candidates have to process knowledge and skills relevant to our field in order to

understand the job scope.

Fresh graduates are willing to learn in the working environment and able to fit in

every situation in working area. They can apply their creative and new idea to the

company. They are up to date with the technologies that have been brought into the

company to improve productivity. Even though hiring fresh graduates are cheaper

than experience workers but it provides huge potential changes to the organization.

The fresh graduates should be able to write and speak in English fluently as a major

priority to the documents and communications. In certain situation other languages

are required to handle government documents and communicate with the suppliers

from other countries. In this case, language skills are essential for fresh graduates to

communicate.

Candidates should have Bachelor’s degree or Diploma of All disciplines from

an accredited university with a minimum of CGPA 3.0 or equivalent.

Fresh graduates or those with less than one year working experience are

allowed to apply.

Ability to communicate in English or any other language is added as

advantages.

SELECTION CRITERIARequirements Details


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Fresh graduates are flexible in working which mean they are able to adapt to any

new changes or working places. Candidates should be able to work in a team and

collaborate with others. For example, in a construction project the professionals have

to work together in order to accomplish the task successfully. They have to

communicate well and share information among the team members so that the

conflict between them will be less.

Positive people are able to maintain a broader perspective and see the big picture

which helps them identify solution where negative people maintain a narrower

perspective and tend to focus on problems. Besides, through the connection with

the suppliers and investors, company is able to gain more exciting opportunities to

expand business.

Leadership skills are critical for the trainees because most of them will become the

managerial level in our company. Great leadership skills enable them to build a

healthy working environment and achieving company’s goal. A good leader will

coach and help employees to develop them and improve their job satisfaction in

order to make them participate in achieving goals.

The trainees will be given goal and task to complete. Therefore, they must be self-

motivated to complete those allocated task as the senior management will evaluate

their performances at the end of the program.

Independent in team setting

Have positive attitude with good interpersonal and communication skills

Candidates have to demonstrate strong leadership experience

Strong evidence of high sense of achievement

INTERVIEW QUESTIONSPre-Screening


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REASONS FOR QUESTIONING: This question is the best question as an ice breaker

and to learn about the candidate. This question can also tell if someone is passionate

for the job they are applying for.

REASONS FOR QUESTIONING: This question will give you some insight into how

much thought a candidate has put into where they are going in life or where they

want to go and will give you some insight into how much passion and drive they

have!

REASON FOR QUESTIONING: This question can screen the candidate to see if the

candidate is applying the job for the right reason because the answer from the

candidate can be the same reason for the candidate to leave the applied job in a few

years time. This enables the interviewer to see what the candidates think about their

future and gauge in their ambition. This question can also verify if the candidate

thinks this job that they applied for isn’t just a stop gap position.

REASON FOR QUESTIONING: A company needs to know if the candidate meet their

company’s need, and if they are valuable for where they want to go in the future.

QUESTIONS: Tell me about yourself.

QUESTIONS: Where do you see yourself in 5 years?

QUESTIONS: Why did you leave your last job?

QUESTIONS: Why should we hire you?

INTERVIEW QUESTIONSBehavioural


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What’s the biggest challenge you faced in getting workers to comply with safety

rules?

What’s the best deal you’ve ever negotiated with a vendor or subcontractor

Project Manager:

Site Manager:

Plumber, Electricians and Carpenter:

What caused the biggest slippage you’ve ever had to manage?

How did you regain the slippage?

Tell me about a time you changed how you worked with a team to make a

project more efficient.

Do you prefer to work alone or on a team?

Tell me about a time when an unclear or incomplete plan led to a disagreement.

How did you handle it?

Which hand tools and power tools do you own? Which do you use best?

What safety training have you done?

Have you ever had a job where you traveled 100%?

How did you cope with being away from home and around your co-workers so

much?

The behavioral interview questions list differs for every job scope for this

company. The reasons behind behavioral interview questions is so that the interview

can probe how the candidate can actually handled a task or situation in a prior job.

They can help you focus on how a candidate gets a task done, how they will fit in

with the company culture and how they will tackle day to day challenges.

Have you worn safety equipment in any of your previous jobs?

Do you own any safety equipment, like steel-toed boots or a hard hat?

What kind of safety hazards did you encounter that wearing this equipment

helped you avoid?

Construction Laborer:

INTERVIEW QUESTIONSSituational


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REASONS FOR QUESTIONING: Safety at the workplace, or on the construction site,

is a key issue for employers in the construction industry. A question such as this

gives the candidate an opportunity to demonstrate an understanding of the

importance of safety, and to comment on his or her track record with regard to

maintaining personal safety and the safety of others.

REASONS FOR QUESTIONING: This practical question is used to check for

awareness of the things that need to be done to secure a construction site. Safety

and security are priority issues, so this needs to be the primary focus of the items that

you choose to mention. This sort of question offers the candidate a chance to

demonstrate a commitment to personal responsibility.

REASONS FOR QUESTIONING: They not only check a candidate’s method of

thinking through a problem, but also reveal the candidate’s attitude towards the

problem. In a case such as this, it is important for candidate to remain positive and

display no negativity whatsoever about the client or the employer. If possible, relate

the question to a previous real-life experience, even if this did not occur in

construction work.

QUESTIONS: What steps do you take to prevent injuries occurring in the

workplace?

QUESTIONS: What are the top items on your checklist before you leave the

construction site at the end of the day?

QUESTIONS: If a customer complained about the quality of your work, how

would you deal with this?

INTERVIEW QUESTIONSSituational


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REASON FOR QUESTIONING: The answer to this question may reflect their decision-

making process in leaving an area for personal or general safety reasons, or some

other legitimate concern. Rather than just saying ‘no’ if they have never walked off a

site, the answer can be expanded into a ‘what if?’ scenario.

REASON FOR QUESTIONING: This is an opportunity for candidates to highlight one

or more of their achievements listed on their curriculum vitae or résumé. They can

describe the situation they faced, the task they took on, the action that they

performed, and the result of their action.

QUESTIONS: Have you ever walked off a construction site? If so, what was the

reason?

QUESTIONS: Can you describe an occasion when you had to solve a problem

with little or no management or direction?

TRAINING AND DEVELOPMENT COURSESCIBD Green Card Programme


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This is an integrated program involving the registration and accreditation of

construction personnel, to enhance safety levels at construction work sites.

Construction workers who register are automatically covered by a special insurance

scheme that covers the construction personnel against death and accidents. It is

compulsory for all personnel working in construction sites.

The benefits for construction workers to attend this CIDB Green Card Program are:

To ensure that construction workers are aware of the importance having a safe

and healthy working place;

To provide basic knowledge on safety and health at construction work sites; and

To bring awareness to construction workers about legal requirements in relation

to safety and health.

Management Science Company Report Part I

Small Business & Entrepreneurship

Transcript of Management Science Company Report Part I